UPS Reviews

Name: UPS
Address: Forest Road, Feltham
Rating: 1.19

1.2 Rating 2,461 Reviews

4 %

of reviewers recommend UPS

Company Reviews

Questions

Metrics

1.2

Based on 2,461 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5

Visit Website

Phone:

08457-877-877

Email:

info@ups.com

Location:

Forest Road
Feltham
TW13 7DY

Write Your review

Tell us how UPS made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

UPS 1 star review on 19th September 2025

Chiranjibee Sangroula

UPS 1 star review on 12th September 2025

119

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Horrendous! I have never dealt with a company a bad. We had parcels go missing, we had the driver refuse to take a card payment for the duty that needed to be paid. There technical department is ridiculous, I rang the number customer service gave me for Tec Support, then spent 30 minutes being passed around. Each person I spoke to told me I needed to talk to technical Service and gave me the number I had dialed, this happened 3 times all on the same call. If I could give less than 1 star I would. All this and I didn't even choose to use UPS the, the sender does that.”

Helpful Report

Posted 4 years ago

“I have called UPS a number of times to try and pay (yes, pay) for tax that was added to my parcel. It's impossible to get through, with hold times of up to 30 minutes. Next thing I knew, I received a letter from a debt collector agency. So much stress and time to try and get this sorted, and still no results. It's been months now.”

Helpful Report

Posted 4 years ago

“I got my package today supposedly late which is fine (let's be honest, this time of year there are a lot of packages from people ordering online for Christmas time, so I understand), what is not fine is receiving my package by my door WITH NOTHING INSIDE?? What am I going to do with an empty envelope? The seam is half open at the top of the envelope which is how at some point the book must have slide out somewhere?? I'm not even going to bother to attempt to get a refund/make a claim. All I can do now is suck it up and rebuy the book hoping it comes before Christmas. Oh well, things happen. Happy holidays UPS.”

Helpful Report

Posted 4 years ago

“I am very much disappointed by UPS, they lie, dont pick up phone and shift responsibility when they struggle to deliver packages. I even got my complaint deleted on FB. So unprofessional. I am waiting for my package for a month now! I would never choose ups again. I strongly advise other people not choosing them as well.”

Helpful Report

Posted 4 years ago

“3 days delay on my order..”

Helpful Report

Posted 4 years ago

“I sent package to Germany from UK on 15th of November and it still has not arrived today. There were dates given, recipient stayed home several times - for nothing ! Its playing with people! Didn't even care to give information to the sender. Can not call them or email them, Web page full of un-nessecary fillings but not what you need when you need it. My Package is way to late now - would like to have compensation by now. At least apologies would be a sensible thing ! Very angry - not taking them again.”

Helpful Report

Posted 4 years ago

“After reading a few reviews I was a bit worried. But I had no problem with UPS app, always informed where my parcel was and got delivery on the date they said.”

Helpful Report

Posted 4 years ago

“I used to be a fan of choosing ups over others, but they aren’t really up to par compared to competitors. UPS tries to deliver packages at times when people have to be at work (it’s anyone’s guess as to estimated time so you can’t plan to take time off in the workday) and if you want to change the delivery time or day, you have to sign up and pay a fee. At least Amazon gives you an idea of when they might arrive.”

Helpful Report

Posted 4 years ago

“HORRIBLE CUSTOMER SERVICE!!!”

Helpful Report

Posted 4 years ago

“The driver literally drove to my house sat outside and left without delivering my package”

Helpful Report

Posted 4 years ago

“The most worst delivery company in EEUU , the worst customer service, AMAZON need trashed this company.”

Helpful Report

Posted 4 years ago

“I posted a birthday present to portugal via UPS at the beginning of November 21 and the package has still not arrived. I have emailed and had no reply at all. It is an appalling service”

Helpful Report

Posted 4 years ago

“Absolute shambles of a company, don’t deliver when they say, customer service department not interested or capable of doing their job..best avoided”

Helpful Report

Posted 4 years ago

“If you want to see any form of change on this planet that makes a human more humane and respected, then don’t support this company!!!”

Helpful Report

Posted 4 years ago

“💩💩💩…💩Company,💩staff!!!. Too busy messing customers around, they tell you one thing & then tell you another , knowing they have no clue to what they’re actually meant to be doing. Staff are also too busy lying to customers. Your company are full on useless how the hell are y’all still running is beyond me. Also why don’t you employ people who know how to do a job, stop employing rubbish that’s gonna hinder your company & I say rubbish with a kind heart coz your staff are just plain& simple rubbish&are rubbish/crap at what they do. Sorry not sorry!!! If you want a better service, your parcels delivered on time, to talk to an actual qualified customer service, the choice to talk to a manager, never messed about&lied to… Then DO NOT USE ups it’s a 💩 company!… AVOID like the plague 🦠… AVOID at all cost”

Helpful Report

Posted 4 years ago

“This has got to be the worst customer service ever. This company company care less about customers. I lost a $ 700 laptop to someone because UPS failed to return the pack to the sender as requested multiple times. They ship the package anyway to its destination after notes clearly said return to sender even with my account number. I'm so passed. I have never seen such a bunch of non caring people in my life.”

Helpful Report

Posted 4 years ago

“DO NOT USE UPS!! Worst experience ever!! I tried to send a parcel with Christmas presents from UK to my family in Romania and booked it with UPS. On their site they have the option to send as a guest (without having to create an account) and that's what I did. Little did I know at that point of the problems it would create... First of all the label that has to be put on the parcel didn't come through the email, just the invoices, so I wasn't able to send it of with the people who came to pick it up. I then called customer service who said that the only solution is for me to cancel and re-book the delivery. But guess what? You cannot freaking cancel if you don't have an account!! It has been 2 weeks of me calling these people and trying to get my money back and it's not happening. In the mean time the parcel is still in my possession...”

Helpful Report

Posted 4 years ago

“EXPEDITED PACKAGE charged £47.19p not collected from Access Point for 24 hours!!!! How is that Expedited? Shocking Service”

Helpful Report

Posted 4 years ago

“Received my UPS Express Plus package with NOTHING INSIDE. Customer service kept lying to me saying they started an investigation but a few hours later when I called, no investigation/claim was made. Every time I call, a different person makes up different rules and regulations. I stayed home till 9pm to hand over my EMPTY envelope for investigation yet no one came to pick it up!! Terrible service!! DO NOT RECOMMEND”

Helpful Report

Posted 4 years ago

“I waited for 3 parcels, I was at home all day, the courier did not deliver the parcels. When I checked the tracking, there was information that the courier did not find anyone at home and left packages at the access point 4 miles from my home, although there are access points closer to me. The ordered goods were express home delivery, but after 8 days I had to take a taxi to pick up the parcels at the access point. It seems UPS is taking the money from the sender for shipping the packages, but it does not care about the delivery, because it is easier to send the package back to the sender than redeliver to the receiver. Better to pay 1 pound more and choose another courier company.”

Helpful Report

Posted 4 years ago

UPS is rated 1.2 based on 2,461 reviews