UPS Reviews

Name: UPS
Address: Forest Road, Feltham
Rating: 1.18

1.2 Rating 2,275 Reviews

4 %

of reviewers recommend UPS

Company Reviews

Questions

Metrics

1.2

Based on 2,275 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Avg Email Response Time	3.33 minutes

Visit Website

Phone:

08457-877-877

Email:

info@ups.com

Location:

Forest Road
Feltham
TW13 7DY

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116

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sent demand for payment of invoices, which we had not even been sent. It appears that UPS are up to their usual tricks of making outrageous demands for money. This seems to be a common policy and probably a reason why they make so much money. You try to contact them it takes an age to get through, when you speak to them you get someone who is in training and not capable of assisting you. You speak to the person training you who then fobs you off without helping stating that they will get there credit team to contact you. NO contact just a letter from a Control Account making threats and demanding money. They haven't explained what we allegedly owe money for and do nothing to resolve it.”

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Posted 3 years ago

“the most unprofessional company!!!”

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Posted 3 years ago

“I'am a 70 year old man i had to call your 1-800 number to correct the info on the package. When i talk to the Agent see had me on speaker phone. I'am partly deaf i could not hear her well because of her heavy accent. Please try to do something to rectify this. I don't believe you will because your company has such a low rating of 1.7. Will not use your services again.”

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Posted 3 years ago

“Very bad behaviour currier Very bad behaviour currier dropped a damaged box and run without letting me see his face after ringing the bell very aggressively.. Most of UPS delivery men ( according to my experience) are loaded with bad manners.. Your HR is a shame.. No one should deal with you..”

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Posted 3 years ago

“Absolutely appalling customer service, never deliver on scheduled day, tracking is a shambles, when you do eventually get through to a person on the phone they are snappy, disinterested and unhelpful. Some deliveries delayed by weeks or just lost. Worse than Royal mail and that is quite an achievement!”

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Posted 3 years ago

“I received a parcel from Ups Perth city office, when I got home opened the parcel, it wasn't what my mother had sent me. I called Ups Perth office and reported this, after them assuring me that they would help me get my original parcel. Few hours later they called to tell me that it was not their problem and I had to call Ups Kenya to do the follow up with my original intended parcel. I did and ups Kenya, and one of their team representative said he will look into the matter. My mother kept calling them and they said that they will get back to her until now. Ups Kenya are fraudsters, and ups Perth did not take any action to assist customers to prevent this from happening or take legal action against Ups Kenya who are checking customers parcel and exchanging them with fake or wrong parcel. What if those products they had repacked in my parcel were not allowed to enter Australia. What would have happen to me or my mother? Ups Perth are not suppose to encourage this behaviour but take legal action.”

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Posted 3 years ago

“Both times that I have a parcel delivered by UPS they have said the receiver was unavailable without even trying to contact me! This time they also said the parcel was out for delivery and then changed the message that due to an uncontrollable situation they could not deliver that day and it would take an additional six days to deliver the parcel they supposedly had on a truck to be delivered. When we went down to the gate of the apt complex, the only two notices there were for a completely different address. So not only are the drivers liars, they cannot be bothered to try to deliver to the correct address!!!!”

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Posted 3 years ago

“Customer service is non existant. Packages delivered to wrong addresses are the "recipients problem not anything they have done wrong" I personally don't understand how they manage to stay in any way competitive in the marketplace. I personally will never use them.”

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Posted 3 years ago

“I sent a gift to my nephew in Spain, they charged my family commercial (?!) extra fees for receiving it, I have been complaining about it to their head office and they refuse to do anything. It was a personal package, I marked it as a personal package, the lied to my family on delivery and took money from them. And their headquarters are letting them get away with it. Disgusting.”

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Posted 3 years ago

“Sent a parcel on 8th July for delivery on 11th today is the 15th and it still hasn't arrived. These are important papers so we can close on a house purchase and we have missed the date now. Cannot get an explanation from UPS”

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Posted 3 years ago

“Ordered birthday cake for my husband was to be delivered two days before the celebration. Got email saying delayed but will be there next day before 10am. Time came and went checked an said package algae been delivered to Kissimmee FL handed to person on front porch.problem is I live in Haines city Florida. Called the office stayed on phone for 27minutes the phone then got a voice told it would be picked up and delivered to me next day before 10am well waited till noon called again waited 23min that. Time then spoke to supervisor at my request.apologies correction skill be made right away. Explained that is was very important that I was having friends around 4.well nkthing happened00 and if they could not do it to pls let me know so I could try to make arrangements. Have to mention we are senior citizens I am 86 yrs old an handicapped so running to store is very hard. Well nothing happened.called the next morning and I was very upset.told whoever answered the phone after a 35min wait.that I did not want to anyone of them and transfer to their main office. They said I would get a call before the end of the day and I said no connect me now. A lady answered said she was Doreen and would do her best to help me. She assumed Me she would call me back before the end of day and gave me her phone no.if I did not here from me well she did call and a located the parcel and it was at the Davenport office she left distinct orders to have the cake delivered the next day.next day got a call around noon from Doreen explained that she could not believe what had just happened the cake had been delivered to Kissimmee again.again she gave instructions to deliver the cake the next day.next day came and went no cake. She then contacted the supervisor at davenport and told that the cake was indeed there and was waiting for customer to pick up!!! This was never at anytime an option and she was given some kind of excuse what had happened. Well happy to report that the overnight delivery that I paid for arrived today after noon. Well the overnight took one week and I can only said the reason I got it even if it totally useless and ruined is because of efficient lady at the Orlando office.thank you Doreen for being so tenacious and understanding Your bosses should prompt you to give customer service help at the Davenport office again 10stars to Doreen you are a prize and I hope your bosses know it. Sincerely your new friend in Haines city FL. Pat xx”

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Posted 3 years ago

“I returned an unwanted Toilet and Cistern in its original packaging. When it arrived it was smashed into pieces. I would never use this courier again.”

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Posted 3 years ago

“Instead of sending me the invoice, UPS put debt collectors on my case Instead of contacting me directly about an apparently unpaid invoice for import duty owed on a parcel from Germany 6 months ago, UPS went ahead and handed the invoice - which I had never received, nor received any reminders about, despite UPS being in possession of my contact details and address - to a debt collecting agency. I learned about the unpaid invoice in a very unpleasant letter from the debt collection agency. I will never use UPS for anything ever again.”

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Posted 3 years ago

“I am an owner operator. I usually use FedEx. But UPS and FedEx both have drop boxes at almost all truckstops. This particular time I used UPS because FedEx did not have any envelopes nor shipping documents at the dropbox. I dropped from TA in Washington State. It was original BOL shipping documents. Going to Pleasant Grove Utah. They shipped it to China and it got lost. This shipment lost me $8,000 in revenue. It was clearly marked and written plainly. Without the original documents I can’t get paid. Still waiting on the third claim I filed with UPS. During this time I have been given five different stories on where my package is and where it ended up. The only thing that the different representatives could agree upon is the last time it was scanned.”

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Posted 3 years ago

“UPS is the poorest package service i have used. I bought a device on Ebay it cost 1000$ and the sender request signature on delivery. The UPS driver delivered the packet, signed by himself and said he saw someone. No one was there, the packet was never seen and UPS took 2 months for investigation at the end they confirmed the packet was lost. No refund was done i opened claim and all UPS is saying after 3 months is that they can only refund or talk about it with the sender. But the sender already got his money!!!! i provided everything they asked (invoice, shipping document). FAMOUS UPS i lost my money, lost my contract and everything!!!!! never recommend them”

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Posted 3 years ago

“UPS ARE TOTAL USELESS. I SENT AN INTERNATIONAL DELIVERY 2 MONTHS AGO AND ITS NOW BEEN ABANDONED IN THE DESTINATION AIRPORT. THEIR CUSTOMER SERVICE IS TOTAL USELESS. PASSING US OFF ON CALLS FOR 2 MONTHS. THEY SHOULD NOT BE ALOUD TO OPERATE. THEY HAVE CAUSED SO MUCH DISTRESS WITH MY WIFE AND HER FAMILY. TOTL USELESS DO NOT TRUST THEM!!!”

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Posted 3 years ago

“Terrible service. Several days of delay in releasing a small box of old clothes from customs and ended up paying a lot more than what initially agreed the delivery would cost. There was no warning during booking that more costs may come up so I can take an informed decision on whether I want to use them or not. The UPS office in the destination country blamed their own company office of the origin country of the way they handled it, yet they were not able to resolve the issue. Will never use them again.”

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Posted 3 years ago

“they steal packages, tracking info is never right and it is virtually impossible to get any help from an actual human. all they do is dodge. shippers, I beg you - AVOID this trash at all costs”

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Posted 3 years ago

“blatant thieves I ordered rare rough opals. gave instruction to UPS to deliver this parcel to their own facility " access point" so i could pick it up from there. instead they "delivered " it to an address that doesn't exist. acquired no name or signature from the person they handed it too.now i find it impossible to retrieve money. made claim,spent hours filling documments,and now being told i need to sent those documments to fill to the sender.at this point i am taking it to the court.not gonna do hours of administration jobs for them”

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Posted 3 years ago

“Worst customer service and delivery service. After 3 days of my expected delivery day they don’t know where is my parcel.”

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Posted 3 years ago

UPS is rated 1.2 based on 2,275 reviews