UPS Reviews

Name: UPS
Address: Forest Road, Feltham
Rating: 1.19

1.2 Rating 2,358 Reviews

4 %

of reviewers recommend UPS

Company Reviews

Questions

Metrics

1.2

Based on 2,358 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Avg Email Response Time	3.33 minutes

Visit Website

Phone:

08457-877-877

Email:

info@ups.com

Location:

Forest Road
Feltham
TW13 7DY

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UPS 1 star review on 19th September 2025

Chiranjibee Sangroula

UPS 1 star review on 12th September 2025

119

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hello All, if I could give them -stars I would. They just charged me double and basically told me they didn't care. Long story short it cost me in the neighborhood of $200.00 to ship 20 dollars worth of product. Really cant believe it. Never again will I use these crooks.”

Helpful Report

Posted 4 years ago

“Useless customer service Useless customer service - Sent parcel 12/04 (April 12) to Spain and after 04/05 it stopped moving in their system. Just spent 20 mins on to customer services to be told they can't work out where it is, can't email the recipient (only telephone, but he's deaf!) and aren't sure what the problem is anyway. 'Offshore' handler kept saying they want import information from me, despite me explaining I was the exporter and if they were to email the recipient he might have that info, but apparently they can only phone, which won't work. Completely useless company as far as problem handling goes - 20 minute call was mostly silence as the handler was useless at explaining what they required from me yet kept awaiting a response. First five minutes was explaining situation to a woman who then put me through to a man to whom I had to explain the whole situation again. Very infuriating experience - Left unresolved and have filed 'lost' claim with brokerage now.”

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Posted 4 years ago

“Horrible!!!!! Please don’t use this company they loose your parcels and the customer service is horrible not helpful at all. If u want your parcel so be delivered don’t use ups they are not doing this!”

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Posted 4 years ago

“Honest reliable when service really counts Poland receiver Consignee on May 10 2021 We use Ups for everything It’s a pleasure when companies use Ups services easy-great with Rs1,2,3 if your not home they come back and at Farmingville they will hold it for you Valuable and trusting drivers Signature release for specific valuable pricing on orders helpful with information. Medication Cvs deliveries arrive safely beyond satisfied. Customer service in bar none the best and they wear masks following state laws.”

Helpful Report

Posted 4 years ago

“There seems no valid route to contact them phone rings out or not responded to. Tracing seems to autofill with no relation to reality. Charge import duty on EU origin goods which is illegal. Delivery dates never adhered to and takes weeks to deliver. Repeated problem so advise you contact your senders requesting not to use UPS”

Helpful Report

Posted 4 years ago

“UPS are so, so bad, I can't explain how frustratingly bad they are. They've lost my delivery, after calling 3 times, they still won't send me my invoice. The refuse to reimburse for the package they've lost. This is just this time, every other encounter I've had with them has been horrific, you can't email, you can't chat online, you can only call. We're telling all of our supplier we won't work with them if they work with UPS. I recommend you do the same.”

Helpful Report

Posted 4 years ago

“UPS are the WORST! Iv been on hold for 1 hour and 10 minutes and still on hold! Today I have spoken to 2 UPS employees and none of them have helped at all. One of them didn't want to help and just kept saying I have to call another UPS number and when I asked him to provide me with the number he said I have to find it myself! His name was Josh and worked for UPS US. I have tried to call several UPS numbers however they either dont work or your put on hold for hours with no reply. To make things even worse I'm calling from a business account so I should be receiving a high level of customer service. After this experience I will be removing UPS from our courier options. Absolutely appalling company and service. Might I add that this isn't the first time I have had issues with UPS. Sort your s*&t out!”

Helpful Report

Posted 4 years ago

“UPS tracking has vanished on several of my business imports as part of what appears to be illegal activity at UPS Castle Donnington . All with high values and paperwork completed. It isn't just me thousands of other businesses and individuals have lost their shipment. They also charged me for customs of each one then said the items were all lost and to contact the shipper or HMRC as it isn't their problem. I think all the shipment are being stolen from Castle Donnington as that is where it is all going missing. We are now taking legal action for trading losses and negligence as it will cost my gallery in excess of £150,000 plus damages as a result. They won't even investigate it so we have instructed a solicitor and informed HMRC and the police this week due to the potentially criminal activity. I would advise nobody use UPS as the tracking evidence suggests they are "losing" valuable items in what could be theft and fraud at UPS Castle Donnington. Everything from Fedex and DHL arrived within 2 working days. Tracking below is proof for anyone to see this is a legitimate national concern 1Z0476AR0496574396 1Z80X62Y0437668564 1Z1854TBDK92360837”

Helpful Report

Posted 4 years ago

“UPS respond to bad reviews on review websites and Facebook with what appears to be an automated message to write an email to their complaints department. This is all a front as there is nobody home! After several attempts over a number of weeks my email, post, Facebook, etc, I've still not had a reply from them - not one. And they still have the additional £36 they billed to my credit card without my permission or notification and nobody on the phone can tell me what it's for! This was after they took a month to deliver a parcel I paid £186 for 2 day delivery. Never again.”

Helpful Report

Posted 4 years ago

“I have the following problem,a package from California,,arrives 1 day later at their hub in Apollo Beach,I live in Ruskin FL,Told them it can only be deliverd on Monday the 3 rd of May,they cancel the delivery them self,after 30 phone calls that day no body calls back,this morning I do have a lady on the at 9.15 am ,she said it will be deliverd on nxt Monday the 10 th,its an office but we are only on Mondays in the afternoon,no problem she told. Today I was a few hours in the office,I walk out a sticker on the door (was the last attempt) call them again ,tried to deliver already 3 times ,no sticker no thing ,no return calls,zero. Now the package is back to the sender in Cali,what?? You pay 11 usd for the change of day and what? the worst service I did see”

Helpful Report

Posted 4 years ago

“Your charge for shipping is stupid ridiculous! You charge me $1,970.95 to ship two item weighting 305lbs about 300 miles. When I ordered these items, I paid $200.00 for shipping. Your UPS Freight person told me it was because I did not have an account. If someone had to pay $1,970.95 to receive these two items that cost $2,000.00 to buy for both they never would buy them.”

Helpful Report

Posted 4 years ago

“UPS has the WORST customer service. They lost my parcel and did absolutely nothing to help. After four months of me calling them with regards to my parcel that they lost they confirmed they lost the parcel and said they couldn’t do anything. If you can DONT EVER USE UPS please, really don’t want anyone to go through the constant useless loop-holes ups put me through when I was trying to get them to pay me what the parcel was worth. Only writing this review so people know that if they loose you parcel UPS won’t do anything to fix the problem.”

Helpful Report

Posted 4 years ago

“What a joke of a company! I have had the worst experience using UPS and find the service to be appalling. I tried to send a parcel on the 1st April and got a message telling me they did not have the right customs information. I sent the correct form over 15 times to 5 different e-mail that I was given and not 1 reply! I then asked for me package to be returned over 1 week ago now..... I then get a message yesterday telling me clearance has been successful! I JUST WANT THE PACKAGE BACK! This was an e-bay item that had to be refunded because it has been over a month that I tried to send it. If it gets sent the person will be getting £160,00 worth of items for FREE! This has been an unacceptable service and a disgrace. I want the package back or the £160,000 I have lost due to your inadequate service. I have e-mailed about the 20 times and never get an adequate response.”

Helpful Report

Posted 4 years ago

“The worst service you could chose. Support will never help you in anyway. I called so many times and they saying the same thing and nothing changes. I got almost a month waiting...”

Helpful Report

Posted 4 years ago

“They tell you lies ,and try to make you nervous . Very strange and bad company”

Helpful Report

Posted 4 years ago

“If there was an option for 0 starts that is what UPS deserves. I payed $1000 for 6 boxes to be delivered from China to Bolivia they said it would take 1 week. Well it has been a month And I still don't have the packages, after several phone calls, emails and visits to UPS office in Santa Cruz Bolivia the only response I got is “ we are not responsible for what UPS international does, we just receive the packages here””

Helpful Report

Posted 4 years ago

“The worst delivery provider in UK!!! Parcel never arrived , we are loosing money because of machine which arrived to UK on 1st April and until now (29th April) no sign of it. Still waiting as investigation is on 🤞 With my private parcel : Their couriers never leave delivery notes , even better they are writing that they tried to deliver and you didn’t been home the item it’s send back to the sender even after they took a payment from you!!! UPS should change the pronunciation for oops !!! It’s JOKE!!! And Customer Service can only apologise while doing nothing to solve the problem !”

Helpful Report

Posted 4 years ago

“High prices and no liability At UPS, they just use corona as an excuse if they do not bother to deliver an express package today. But they will remember to send you a bill for express fee. Sad that a large company like UPS, has such poor control over their transportation. And just blame it on everything else, but poor planning.”

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Posted 4 years ago

“We have been an access point for UPS for over 10 years, and they have suddenly just stopped working with us because of one of their drivers. The driver would refuse to put the new shop name on his slip when leaving cards for customers to collect there parcels from my shop. we changed names and after being patient and waiting for him to do a simple task this didn’t happen even 6 months after. we even offered to stamp his slips. bought him a stamp and tried to do everything possible to make the change happen but the arrogant self obsessed driver refused. We then raised a complaint with our area rep and he forward it on to his boss Philip Laughlin who since the 11/3/21 to todays date of the 29/4/21 has failed to look into or even try to resolve the complaint. If you are looking at being a UPS access point just remember your working for them and non of the drivers like coming to the shops and if there is an issue you will be the ones to be erased without any though or consideration for what you may have done for them. The number of people with an issue with the driver is ridiculous but instead of looking into and dealing with complaints they just close ranks and do what’s in UPS interest only. Now they have blacklisted my store and wouldn't even deliver my parcels to me. DO NOT BECOME AN ACCESS POINT”

Helpful Report

Posted 4 years ago

“iIwas promissed a phone call on Monday it is now Thursday and no call. No managers available to escalate to. Different answers everytime I call. Standard resposes , no ownership of issue. I have been put on hold for 15 -30 minutes and then been cut off.”

Helpful Report

Posted 4 years ago

UPS is rated 1.2 based on 2,358 reviews