UPS Reviews

Name: UPS
Address: Forest Road, Feltham
Rating: 1.19

1.2 Rating 2,358 Reviews

4 %

of reviewers recommend UPS

Company Reviews

Questions

Metrics

1.2

Based on 2,358 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Avg Email Response Time	3.33 minutes

Visit Website

Phone:

08457-877-877

Email:

info@ups.com

Location:

Forest Road
Feltham
TW13 7DY

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UPS 1 star review on 19th September 2025

Chiranjibee Sangroula

UPS 1 star review on 12th September 2025

119

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I shipped a family portrait that I packed with multiple layers of bubble wrap, cloth, paper, cushioning boxes inside their box. The clerk at their store stamped "fragile" all over the box. I used their shipping cost calculator, but it didn't warn me about the extra handling charge for the dimensions of the box. It arrived with the glass broken, which could only have happened if the box were dropped violently so that the frame put too much pressure on the glass. If I'm paying an extra handling charge for an oversize box shouldn't it get more careful handling? And from start to finish they are impossible to communicate with.”

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Posted 4 years ago

“If I could give NO STARS I WOULD as 1 star too good for this company. They very rude managers who never call you back when promise the customer service centre don't understand simple task and are very unhelpful. I definitely would never recommend this company. There are rubbish and rude.”

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Posted 4 years ago

“NEVER EVER USE UPS!! They are just thieves and their service is more than awful!!! I sent a parcel from Spain to London on the 1st of February, a service which was supposed to be 4 days, and just received in the 8th April!!! After thousand of calls... just couple of days before receiving it I was informed that my parcel was damaged in transit... well the day I received the parcel was not the original package I sent... apparently they destroyed it and transfer all my belongings from the destroyed box to another one.. all my belongings got dirty and the worst part was for one LG LED MONITOR that the box contained which was completely smash... since 8th of April I have been claiming this damage and also a compensation for taking over 2 months to get my box and also for manipulating my belongings... just now I got my claim rejected!!! I even put an insurance of 300€ to the delivery... These thieves said that my package didn’t fit their requirement... it was a brand new box that I bought just for this delivery... and that I didn’t keep the package they deliver to me... I called the very same they I got the delivery and never ever nobody said that I needed to keep the box... which doesn’t make any sense as this package wasn’t even the original that I sent.... PLEASE PLEASE NEVER SEND ANYTHING THROUGH UPS, THEY ARE SUCH THIEVES!!!! AND THE SERVICE OS THE WORST I EVER HAD IN MY LIFE!!!!”

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Posted 4 years ago

“I ship a package overnight every 2 weeks with UPS and the last year they have gotten it correct one time. Covid-19 has become nothing but an excuse for them to provide poor service, and to refuse refunds. For anybody reading this save yourself the time and stress and go to a different shipping company.”

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Posted 4 years ago

“Two attempted deliveries. Driver didn’t knock/ wait long enough for me to get to the door. I was home on both occasions near the front door. I rescheduled delivery giving them two days notice to redeliver. This did not happen. No online updates. Finally got thorough to call centre and managers twice. Very polite and helpful but full of empty promises. Wasted two days waiting for the redelivery. Have had many successful deliveries/redeliveries during Lockdown without the grief and inconvenience caused by UPS on this occasion. Do not use UPS.”

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Posted 4 years ago

“KEEP WELL AWAY. THEY ARE A PATHETIC DELIVERY SERVICE THEY TELL LIES AFTER LIES. NO ONE KNOWS WHAT THEY ARE DOING. THEY HAVE NO SHAME WHATSOEVER. DONT BE FOOLED BY THEIR RESPONSES TO REVIEWS. THESE ARE JUST FOR PUBLIC SHOW. I HAVE LOST MONEY BECAUSE OF THEIR LIES. KEEP YOUR BUSINESS SAFE AND USE ANOTHER CARRIER. THEY PROMISE TO DELIVER ON A DATE AND SUDDENLY CHANGES TO HELD/ON WAY/ CHECK BACK AGAIN LATER OR TOMORROW/ CUSTOMS CLEARED/ HELD IN WARE HOUSE. SIMPLY LIES AFTER LIES. SAVE YOUR BUSINESS KEEP AWAY FROM UPS ZEERO STARS PATHETIC SERVICE”

Helpful Report

Posted 4 years ago

“Today I tried to print out a return bar code to place inside a package that I was returning to Amazon via UPS. My printer had run out of ink, so I stopped off at the UPS Store to ask if they could print one off for me. The female employee did not indicate how much it would be but proceeded to print one off for me. She then announced it would be $2.78. Although I paid it, I thought to myself, “are you kidding??? Less than a penny for a single sheet of printer paper and about 5.5 cents for the ink. And you want $2.78. They were also being paid for the shipping cost back to Amazon. This is ridiculous and certainly no way to win customers. On my way home I was thinking, “isn't this the same con-artist company that is supporting people to boycott the State of Georgia over it's voting laws? Asking for photo I.D.?” When I got home I googled it and yes they are. Here's a message for UPS from me; In my opinion, all Americans should boycott you. Maybe you should concentrate on running an affordable, customer friendly business instead of shooting off your mouth about politics. Today, I boycott you. Forever.”

Helpful Report

Posted 4 years ago

“Rubbish service ! I have sent shipment to Pakistan on 17/03/21 they promise me for a week delivery but it's not delivered yet and even status is not showing properly. It's my original documents and it's about my job. I am humble requesting everyone pls dont go for this third-class services.”

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Posted 4 years ago

“I used UPs to send an urgent parcel to France. I paid for 24 hour delivery and in the end it took 3 days for my parcel to be delivered. Their customer service is inexistent: they tell you they will call you back and never do, and they pretty much did not do anything. I will never use them again, and I suggest you look for alternative providers. If I could put 0 star, I would!”

Helpful Report

Posted 4 years ago

“One word , horrible. No delivery and not able to change location. No Chat function and no telephone number to get a person to figure out why no delivery and why location can’t be changed.”

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Posted 4 years ago

“PACKAGES RETURNING TO THE SENDER WITHOUT NOTIFY THE RECEIVER Last week I checked online to see where my parcel was, the information showed: in the warehouse. So I waited. After one week, I didn't get any notification, and suddenly the parcel is going back to the sender. I called UPS, they told me that they could not delivery it and now is going back to the sender. AMAZON SHOULD CHOSE ANOTHER PROVIDED Amazon notified me the following: ¨Unfortunately, UPS couldn't complete your delivery and is holding it for you to pick up. We're very sorry for the inconvenience.¨ Could I know where I should pick up my parcel? There are unprecise information in the tracking and it shows that it attempted to deliver the item while it´s not true, I didn´t get any notification of attempted delivery. The whole UPS system is not well organized. LOSING ITEMS AND MESSY NOTIFICATION SYSTEM They have lost one of my parcels and they are even messing up with notifications: I first get a notification for an item which they lost, and after a week I get another notification telling me that that item was in the dispatch center and I was supposed to go and pick it up. This happened several times now. NOTIFICATIONS WITHOUT PICK UP POINT I get notifications that my parcel is arrived at the pick up point, but it does not say where it is. WEBSITE WITH ERRORS I get errors on the website, when adding an email for notifications for example. Also the login is not really straightforward and it´s buggy.”

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Posted 4 years ago

“2 parcels sent to Germany. Both have been at UPS Germany depot for over a month according to tracking. Clearly they are in total chaos. Customer service useless. Avoid !!”

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Posted 4 years ago

“Today I was expected to receive important order. Was waiting for delivery at home and receive that my parcel is delivered. I check the delivery details and there was notice that my item is left 11:15 residential. But where? I rung to customer service and explained that I was at home and nobody came to do delivery to my address. Even if I would’ve been home I signed online to leave my parcel in safe place. Adviser took my phone number and said that delivery man will contact me . I was waited. 12:28 I received email that my package is in collection point. Now I need to pick up for my self, not enough I paid for delivery now I need to pay for taxi to go there and back because of that man who even not tried to deliver to my address . I’m really disappointed of this service.”

Helpful Report

Posted 4 years ago

“Package sent 2 weeks ago from US to U.K. for 72 hour delivery. U.K. customs paid upfront. Package has been held up for 11 days and counting. Customer service is useless and when we did get hold of someone sensible, he explained that he could do nothing. The East Midlands Hub is a law unto itself and no one dare challenge the mess. Do not use UPS outside of the US. Their U.K. head needs firing!”

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Posted 4 years ago

“Have been waiting for over a month to receive my package. It just says it's sitting in a warehouse somewhere. Zero customer service and zero help. The worst carrier service, avoid at all costs.”

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Posted 4 years ago

“I have been waiting for one mouth for a parcel and the shipper has used UPS what a joke they are just keep saying it’s on it’s way please don’t use this company”

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Posted 4 years ago

“Consistently the worse courier company I have ever experienced. Every single time the service is slow and unreliable. The customer service is terrible (non-existent even). Avoid at all costs.”

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Posted 4 years ago

“Never ending uselessness with this company. We have paid for and you have lost 7y of our parcels. We have explained to our customers and tried to contact you over 20+ and nothing ever happens. We left you a Trustpilot review and you promised to help, you didn’t. Facebook, twitter nothing. You have so many angry customers and you can never get any help. After having to refund our customers who have been waiting since JANUARY to receive items and them being told items did not have invoices WHICH I PUT ON MYSELF!!!! Also, we have an account with you so you could call or email. NOTHING! We now have a very odd bill for items that you have lost, we have paid for the shipping AND had to refund them to customers. We have a £44 for a weight adjustment for an item that we shipped in January and never arrived??!! And £22 on another item, also not arrived for “peak charges” we already paid? The item was not worth the £35 total shipping you are trying to charge us, and the item NEVER ARRIVED!! STAY WELL AWAY. THIS COMPANY IS A TOTAL JOKE. ONLY DECENT SERVICE IS WITHIN THE USA. DO NOT USE FOR UK AND EUROPE, THEY HAVE NO CUSTOMER SERVICE OR HELP.”

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Posted 4 years ago

“Terrible experience, would give zero stars if I could. We attempted to send some important documents from Edinburgh to Barcelona via UPS on 4th January 2021. Well over 3 months later they still have not arrived…. The first we knew of an issue was an email from UPS on 23rd February asking for a receipt for customs. I understand that Brexit has caused issues but the communication from UPS has been atrocious and it is unclear why it took 7 weeks to request this. Back and forth emails followed for a fortnight with me explaining I don’t have a receipt since the package contained only documents, and them insisting a receipt was required. Eventually they gave me a form to fill in, in lieu of a receipt which I did. No further correspondence was received so I assumed the matter had been resolved. Another fortnight passed before I discovered the package still had not been delivered. I tried making contact with UPS again, but they are no longer responding to my emails. My husband managed to get through on the phone and was told someone would call back within an hour, they never did. He called again and was told he would receive an email in a few minutes, he did not. According to UPS’s online tracker, our package seems to be going back and forth between depots in various Spanish cities. It has reached Barcelona 3 times, but delivery has never been attempted. Since the 8th of April it’s been in Madrid according to the tracker and apparently “UPS is preparing your parcel for clearance. We will notify you if additional information is needed.” Absolutely terrible experience, will be urging everyone I know never to use UPS.”

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Posted 4 years ago

“Ups I sent the package a few weeks ago, the package has been in Poland DOBRS STRYKOW for 4 weeks and nothing moves. I only have 28 days to return this £200 rip off T Shirt I received I call ups poland and ups england everyday”

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Posted 4 years ago

UPS is rated 1.2 based on 2,358 reviews