UPS Reviews

Name: UPS
Address: Forest Road, Feltham
Rating: 1.19

1.2 Rating 2,428 Reviews

4 %

of reviewers recommend UPS

Company Reviews

Questions

Metrics

1.2

Based on 2,428 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5

Visit Website

Phone:

08457-877-877

Email:

info@ups.com

Location:

Forest Road
Feltham
TW13 7DY

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UPS 1 star review on 19th September 2025

Chiranjibee Sangroula

UPS 1 star review on 12th September 2025

119

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Avoid UPS, in Ireland at their Finglas depot, 26% of packages were lost between Black Friday and January 24 this year. The Finglas Depot has been plagued with theft issues in the past especially with high end products.”

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Posted 2 years ago

“When it comes to delivering packages, UPS is the totally incompetent regardless if you leave delivery instructions to call you when they are outside an apartment and can not access the building. Every other delivery service is able to deliver packages except UPS. Use any other carrier before you use UPS.”

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Posted 2 years ago

“I made an online appointment for passport photos at the UPS store in Friendswood, TX for Jan. 25, 2023. I got an email confirmation and a text reminder. When I went to the store the clerk said the store does not do passport photos.”

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Posted 2 years ago

“Package first held in customs for weeks due to incompetent staff. Then it was lost during travel to their warehouse. After investigation they charged for import fee. Package is still lost/stolen. Do not use their services ever.”

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Posted 2 years ago

“They left my packages in driveway and they were run over crushing one....then said they send a label to return....I had to drive 20 mins away to deliver and couldn't get there so now I'm stuck with a broken item and cannot return ...out $50.....I'm an old lady....they should've sent someone to pick it up...wasn't my fault!”

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Posted 2 years ago

“Big problem with theft in UPS sorting warehouses especially if it carries a designer label or is a high tech brand.”

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Posted 2 years ago

“Big problem with theft in UPS sorting warehouses especially if it carries a designer label or is a high tech brand.”

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Posted 2 years ago

“Terrible, terrible company!!! We waited 2 days 9AM - 7PM no one showed up to collect our parcels and 0 empathy from the call centre! Disgusting!”

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Posted 2 years ago

“Rubbish service! They lost my parcel!i think they open my parcel and and take all from inside.Every day they tell me lies about delivery ! horrible service! Don't send with this company! Shame to they for do this think whith pacel! Avois this company!”

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Posted 2 years ago

“The day after my delivery was supposed to arrive, I received an email saying my email address was incomplete. When I made my purchase my address was completed in full including eircode. Once my delivery arrived in ireland, it took two days for UPS to email me to say there was an issue. There is nowhere to update the address online, and it is not clear what they are going to do. I had to ring them to get my address completed in full and no my package will not be delivered for another 5 days! What were UPS going to do if I did not contact them? Rubbish! They were late anyway and are trying to place the blame elsewhere.”

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Posted 2 years ago

“Package from Europe. I paid the duty on the 5/01/23. Delivery scheduled for 11/01/23. For a whole week the tracking showed that my parcel was dispatched to my address and then around midday the tracking would show it would be delivered the next day. It took 15 messages, 2 emails (that weren't even responded to) and a long phone call for them to realise that they (not me) had not marked the import duty as paid on the system. Absolutely shambolic service.”

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Posted 2 years ago

“Horrible awful company that genuinely does not care about its customers- how is this possible in a consumer-led world??”

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Posted 2 years ago

“Driver pulls up front on third day (on time). He can't find package and looks through his truck stating he just saw it. He hurriedly pulls away yelling he would deliver the package tomorrow. There was a much needed check in that package. Tomorrow never comes. After 10 attempts to contact a supervisor, I am told to file a claim which I do. Supposedly an investigation team is on this tracking number. I call everyday with the same "outsourced" speech telling me it takes 8 days, but an investigation team is on it. I ask for a number for the investigation team (evidently doesn't exist). What about the drivers name and distribution loading point? No answer for this. Eighth day I call and get notice the shipper was contacted by UPS. I call the shipper. No, no idea and no knowledge of contact from UPS. No resolution or contact by UPS to this day. My bills are late.”

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Posted 2 years ago

“Horrendous. Delayed package for days but kept being reassured by CS so waited inside and now been told they don’t know why but it won’t be sent this week. Paid for express delivery for a gift and they couldn’t care less. Zero explanation zero customer service avoid places that use UPS and feedback to them so they stop!”

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Posted 2 years ago

“Parcel due for delivery Tuesday didn’t even bother to call. Wednesday re delivery pressed my buzzer and didn’t wait around more than 30 seconds didn’t have time to get to door before they left. Thursday said they had tried to deliver but I have a video recorder on my door and no attempt was made. Rang customer service who assured me I would be contacted within the hour and my parcel would be delivered. Guess what neither happened. Disgraceful service”

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Posted 2 years ago

“UPS have no idea of customer Service. They were very happy to take my money ask me questions about explosives and batteries. Asked me to open my packaging which was bubble wrapped and double boxed, along with foam to protect the knobs of an expensive musical digital item, take the shipping costs and additional costs for insurance, but then when they throw the item around refuse to pay insurance. What made it worse I sent 20 other items via Australia post without any issues. I've now had to borrow money at xmas due to the issues with this terrible company. They have no care. Surely the officer who quizzed and checked my packaging should have had more care if there was an issue with packaging but being double boxed bubble wrapping etc. I can't believe the box was damaged in multiple places and the metal rack ear was so bent. Very upset :)”

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Posted 3 years ago

“Shipping times are terrible, customer service hours are inaccurate. Unable to contact customer service reps due to horrible call system. Would not use again”

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Posted 3 years ago

“Unacceptable, terrible, horrible service. I WILL NEVER USE UPS AGAIN. Envelope still in warehouse facility, 5 days since I sent it and counting...I paid for next day service”

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Posted 3 years ago

“Not delivered to my address but to a pick up point, how do you know I have the means of picking it up…will you pay the cab fare? very bad service.”

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Posted 3 years ago

“Ebay Item number: 285060539168 GB2022EBAY0061271261 Pack link Claim Resolution number UPS: 1ZV827Y1DL28309702 Item Collectable Hardy Fishing reel So, I am selling this fishing reel. I dont know how old it is, but its a Hardy, a much sought after vintage reel by fishermen - in great condition. I have an ebay account, great feedback, so I decide to put it up for auction. I am a little bit nervous, as I am scared of the seller saying he didnt receive it, so I post it next day delivery, signature required...the top postage of £9.97 insured for £60, even though I know its worth more. Well, the buyer got a bargain and bid £76 for it, but it doesnt make it past Bargain Booze in the tracking. Off the record, the bargain booze guy tells me, that parcels are always going missing, but its not at the shop. He thinks the recent influx of agency staff drivers are stealing the items, not scanning certain ones, and that I shouldnt have drawn attention to my item by making in 'Next Day'...'Signature required' So, now I'm really worried. I contact Ebay. Hard to understand their limited English, but they say they have my back, as they can read the tracking. They reassure me, that I wont lose any money. The buyer gets upset, and raises a case...understandably. Four weeks later, and its still not arrived. Ebay hold my funds, and dont even look into my side of it - liars I guess about having my back, and pack link /UPS's say they cannot pay me any compensation because it was a prohibited item due to the age of the item. How would I know this was a prohibited item from the link ebay sent me to? Anyway, I lost my georgious reel, £9.97 postage that I paid UPS, and ebay even had the cheek to only pay me fees on the item, not the postage that the buyer paid. They refunded the buyer from my credit card. My belief is that UPS is a scam company. I will never post again, or use ebay. Shame on ebay for recommending a scam company - in my opinion. Someone needs to investigate this company. How many items have gone missing? How many didnt they pay out on. I am sending all details to the Ombudsman to investigate.”

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Posted 3 years ago

UPS is rated 1.2 based on 2,428 reviews