UPS Reviews

Name: UPS
Address: Forest Road, Feltham
Rating: 1.19

1.2 Rating 2,428 Reviews

4 %

of reviewers recommend UPS

Company Reviews

Questions

Metrics

1.2

Based on 2,428 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5

Visit Website

Phone:

08457-877-877

Email:

info@ups.com

Location:

Forest Road
Feltham
TW13 7DY

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UPS 1 star review on 19th September 2025

Chiranjibee Sangroula

UPS 1 star review on 12th September 2025

119

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If you have the option to choose this Firma, just don't do it. You save a lot of time.”

Helpful Report

Posted 3 years ago

“Worst experience from any company in my entire life. Incompetent staff that can’t even write down an email, I must of read it out 10+ times. Telling them a 18 digit ups tracking number with letters in it was almost comical. Perhaps employ people who speak English or atleast can understand a bit. Voicemails they leave that you have zero chance of understanding what they say. Biggest joke is I paid extra for ups express delivery to arrive in time for Xmas still not got it now and no idea if it will ever arrive? Been messed about with delivery dates several times waiting in just to have it move last minute to the next day. As long as I live I will never use UPS ever again! Not even if they paid me .”

Helpful Report

Posted 3 years ago

“If I could give a negative 5 stars I would because the mere fact that I had ordered something that was worth $200, and they say it was delivered it on 11/29. Almost a whole month goes by, and I had to contact the seller if the package was delivered. They tell me it was but then UPS is telling it was delivered to the local post office. I had checked two of the local post offices near me. The post offices told me that UPS delivered the package when clearly, I did not receive the package. Finally, got hold of someone from customer service which just told me that they cannot do anything about it, and I need to contact the seller. Poor excuse of delivery and customer service.”

Helpful Report

Posted 3 years ago

“You are the hardest company to get in touch with. My driver left my packages off of my porch after 7pm not even on the porch much less in FRONT OF MY DOOR. my neighbor was walking his dog and knocked on my door around 8pm to let me know that my packages were there. There wasn't a knock at the door or an email from the driver. I was robbed last year so this is an important concern. I called twice about my concern and no one got back to me. I would never use this company No customer satisfaction... I doubt that they even read these reviews but I'm hoping anyone considering using them will read these and use another company”

Helpful Report

Posted 3 years ago

“UPS Netherlands billing department is a bunch of criminals. They copied my card details and days after delivery of my package they started to charge random amounts bypassing my bank security. Beware!!!!do not use live cards to pay them,only disposables.They can bypass your bank/card security by coding their transactions like a subscription,this is how they can stole money from you. Ask chargeback from your bank and report them to police”

Helpful Report

Posted 3 years ago

“Wish I could write a review with a lower star!!! Worse experience ever with a delivery company. Lost my package of Christmas gifts to KS in MISSISSIPPI of all places. Spent 2+ hours being sent from one "department" to another. Asked to speak to a supervisor. Apparently UPS doesn't have any. Asked to speak to a complaint dept. UPS doesn't have one. I remember my parents making over how great it was to use UPS when I was a kid. They have deteriorated since then and are an EPIC FAIL. No use using them anymore.”

Helpful Report

Posted 3 years ago

“Dreadful dreadful dreadful paid for Rsloh Lauren gift to arrive 21/12 has yet to arrive and is apparently status says still that it will be delayed by one business day on the system. Cardiff warehouse i believe now but no notifications or updates called RL call centre and apparently scheduled for 28/2/22 days late at least and £14.95 paid to Express UPS delivery . No recognition of this . Its basically appauling UPS thats every delivery you do its lucky it ever arrives!”

Helpful Report

Posted 3 years ago

“On 12/17 I found a note of my door for missed delivery, of which I knew nothing prior. It also was stated that the signature was required, which I also didn't know anything about. And apparently in UPS's view, people don't work; they just sit glued to the door waiting for somebody from UPS to knock on the door one day. After a long conversation that same day with the call center rep. the delivery was rescheduled for 12/24. On 12/19 I upon coming home from work I found another notice of missed delivery with the treat to shop my package back to sender, if the third delivery is not accepted. UPS makes their own schedules as convenient for them and expect you to sit and wait all day for them to show up as it works for them. I call again to question why there was a delivery on the 19th, when 3 days prior it was scheduled for 24th. I was assured by the customer service rep. that the rescheduled date was indeed 24th. On upon checking their website and tracking the package, I discovered that the third delivery was scheduled for 12/20! And that is after two prior phone confirmations for 12/24. Once again, I was reassured that I will get my package on 12/24, delivered to my house. On the 24th I was under house arrest all day waiting for the delivery as schedule and confirmed by 3 call center reps. And it never happened!!! At 7pm I contacted UPS again and was informed that according to their system, I requested for the package to be held for self pickup. This was a Christmas present for my 10 year old son! Talking to that rep was like taking to a brick wall, which at the end wished me Happy Holidays. That is not to mention the other scam that UPS runs these days: if you miss the first delivery at their convenience and try to reschedule, so that you make arrangements to be there, UPS will scam you for an additional change of $12.”

Helpful Report

Posted 3 years ago

“Would leave 0 stars if possible. UPS is the least reliable and worst customer support I have ever had to deal with out of all delivery companies. Do not expect your packages to arrive on time or even close to when they claim they will be there.”

Helpful Report

Posted 3 years ago

“worst absolute worst! call centre located abroad with incompetent staff lie, put you on hold saying you are being transferred and you are left there waiting without anyone answering. Worst experience with duty manager CHRISTA LYNN, call handler Jesa and soo many more. Honestly don’t use this courier ! They are terrible !”

Helpful Report

Posted 3 years ago

“Absolutely shocking service from your Dublin office. Failed to send a parcel out for delivery today. Don't offer Saturday deliveries. Presents from Nana will be stuck in a warehouse. You've managed to disappoint children for Christmas. This is the third time we have had to chase a parcel with your company. Beyond unacceptable.”

Helpful Report

Posted 3 years ago

“UPS started charging unreasonable brokerage fee lately. I had never had a problem with UPS until my recent encountered. I ordered something from the US and all shipping fee was paid by the shipper. However UPS demanded a payment of over $70 as brokerage which was over 50% of the value of my order. I have never had such problem of brokerage fee with other delivery companies. Very disappointed with USP!”

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Posted 3 years ago

“Parcel was lost”

Helpful Report

Posted 3 years ago

“Absoloute Joke of a Company. Incompetent, Liars. Christmas Present for Daughter Shipped on 10th December.. First UPS lost it then apparently found it again and gave me a delivery date of 19th December but now it says its stuck in customs (despite me having COD Duty Fees on it) pending additional info.. and they have cited a delivery date of December 28th which is more BullS*it... because this will change too no doubt based on what other customers have said in reviews. Neither myself or the sender have heard anything further on this.. their customer support is utterly useless, reading from a script, constantly repeating themselves and the saying they raise a case and escalated but nothing happens.. Avoid at all costs.. I used DHL for another Shipping same route and it arrived within 2 Days.. UPS I hate you.”

Helpful Report

Posted 3 years ago

“My original birth certificate from my baby book. My original marriage certificate from my wedding album. A savings bond from my deceased grandparents. Old family photos. All lost by UPS. I’m completely devastated. Use a sender that you TRUST.”

Helpful Report

Posted 3 years ago

“AVOID UPS AT ALL COSTS We setup a new business account, the first order we paid for Saturday delivery. The driver didn’t even attempt delivery, blamed us, saying not full address, the address is perfect. Iv now called 3 day in a row, being lied to, so each day I’m told something different still have no idea if our customer is going to receive the order or not. Ill be posting this review everywhere, every day until you do the job we have paid you for.”

Helpful Report

Posted 3 years ago

“Worst company I’ve ever had to deal with Requested a £170 payment for duties & charges. Then sent delay messages And then keep changing delivery date/time. Always cancelling and changing to next day. Then send message saying second delivery attempt failed one more attempt left. These people just are liars no attempts were ever made at all this is a disgrace of a company avoid at all cost I will not be making purchases online with companies that use these utter liars called ups as for customer service they just read of script as much use as the rest of ups”

Helpful Report

Posted 3 years ago

“PATHETIC ALWAYS LOSES MY PACKAGES NOT UNDERSTANDABLE CUSTOMER SERIVCE REPS ZERO EMPATHY SCRIPT DRIVENT ROBOT AGENTS THAT HAVE NO IDEA HOW TO REALLY HELP A CUSTOMER”

Helpful Report

Posted 3 years ago

“This is the worst shipping company ever, sad how far this company has fallen. they delivered package to wrong addresses; this is not the 1st time, mind you, my home is the only one on the street with the address numbers marked on the mailbox. I filed a claim, 2 minutes later they noted that the investigation is complete, and the package was confirmed delivered via there proof of delivery??? what proof the package proof of delivery has no gps plot points to confirm location package was scanned at, no picture of where package was left and this is a amazon requirement. now I have to fight for my $200 Christmas present with shipper, bank, etc. all because ups is completely incompetent. and its not like I have another $200 to purchase another gift. horrible service, horrible customer service, you have to talk to a computer the whole process ?? there system is set up as if they never make a mistake. I will never purchase an item via any company that ships with ups. thanks for a great Christmas ups”

Helpful Report

Posted 3 years ago

“Multiple times I've had ups driver claim he attempted to deliver my package but they missed me. That's bull. I was always home. I have a small apartment so no way did I not hear a knock. You hear everything in my apartment. I've complained to customer service and they pretty much didn't care and blocked me from sending more emails because I told them they have drivers that lie and too lazy to actually walk to your apartment. They even tried to say once that it was a signature required package and it was not. Then they said it was for security of package to not leave at my door. I live inside a locked building that they have the code for to get in. Never once has there been a problem with packages here. It always seems to happen to my packages that are scheduled on a Friday. Hmmm I can't even tell them to deliver it to a closer location either without paying to be able to. You'd think the fact that I paid them to ship my product would at least include that courtesy. I have a lot of things shipped and so far I've been able to change about half of my shipments I get from various companies to other shippers. Usually fed ex so that's been a lot nicer and less stress. Some of my packages are needed within a certain time frame and I plan for it but still doesn't make it half the time. So now it's Friday and I have to wait till the end of the day Monday to drive way further then I need to as there is a ups store a block away from me. So this just gave me the incentive to start back up with changing the shipper with the remaining companies I order from. It's amazing that I pay them to deliver something and they don't hold up there end of the bargain. Their customer support is worthless too.”

Helpful Report

Posted 3 years ago

UPS is rated 1.2 based on 2,428 reviews