UPS Reviews

Name: UPS
Address: Forest Road, Feltham
Rating: 1.18

1.2 Rating 2,284 Reviews

4 %

of reviewers recommend UPS

Company Reviews

Questions

Metrics

1.2

Based on 2,284 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Avg Email Response Time	3.33 minutes

Visit Website

Phone:

08457-877-877

Email:

info@ups.com

Location:

Forest Road
Feltham
TW13 7DY

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115

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst experience ever with UPS!!!! 0 stars!!! I sent a TV from Italy to Greece. The TV was packaged in the original packaging exactly as it was delivered to me by the company. I read carefully the guidelines of UPS to be sure that everything was done correctly. The TV arrived in Greece completely broken! At the phone UPS told me that I cannot claim damage because the package was too big which it was a lie! So I wrote an email and they had to give me directions. I did a claim for damage and the TV was sent to Athens for evaluation. Then they called me a told me that the TV was evaluated and was indeed damaged and I should expect the details for getting reimbursed. They also sent the TV back to Italy although I told them I am not living there anymore. After 14 working days (they were supposed to notify me within 5 days) of waiting for their information to be reimbursed I asked them again by email what is happening. They sent a very general report with no specific details saying that the packaging was not properly done by myself so they will not return any money! Lies!!! it was the original packaging done extremely carefully.Shame on them...mostly for the continuous effort to not do the right thing since they destroyed my shipment. I will never send anything ever again with UPS.”

Helpful Report

Posted 2 years ago

“I wish I could give a minus because that is what they deserve. I have spent numerous hours trying to resolve a delivery and billing issue. I have been promised over 6 call backs by end of day and NOT once have they done as promised! I will not be using UPS again as their lack of customer care seems to be routine of late. Today while speaking with a rep and hoping resolution has been achieved she transfers me to the automated billing department in which I had to start over again. UPS you honestly are the WORST!”

Helpful Report

Posted 2 years ago

“THEY LIED AND SAID THEY DELIVERED MY PACKAGE AND THEY DIDN'T...... AVOID THIS BS COMPANY AT ALL COST....I PRAY YOU GUYS ARE SHUT DOWN!!!!!”

Helpful Report

Posted 2 years ago

“- Where are UPS share holders?? Bahama beach and Canary islands - What are they doing?? Using customers' money for leisure - Who does the job? Indians - Who cares? No one - Arrived? No - Handed over? No the Indian left it in mailbox - On-time? Dream on it - They deserve to be insulted? Yes indeed - Who supports? Filipino from overseas - Why? Cutting the costs for better leisure time”

Helpful Report

Posted 2 years ago

“One of the worst automated systems when you need to speak to a representative. Sometimes it may not be one of the options they want you to choose from, or if it is and you need to talk to a Rep...it is like pulling teeth. UPS left my package in the carport which was easy access for anyone needless to say I never got my pasckage.”

Helpful Report

Posted 2 years ago

“I will never use UPS NEVER AGAIN. My parcel from Canada to Greece was a nightmare. The company uses drivers that have no communication with!!! They made me stay all day at home waiting when I received a message that drived just left because i wasnt there!!!!! I called the UPS here and told me me she is not allowed to call the driver or give me some hours i can wait.. She told me that the driver maybe couldnt see the bell and for me to leave a postit witn my name!!!!!!'nRidiculous!!!! Because I couldnt stay one more day at home waiting for my parcel we arrange to leave it in a shop elsewhere. Im sorry but there is no customer care, no one cares to do anything at all! I will never use it again”

Helpful Report

Posted 2 years ago

“Sharifa Hakimi. Absolutely Terrible service. They lost my package. I called and give them the trucking number, they said we don’t know what happened, we will investigate and get back with you in a week. No one contacted me. I called back to talk to a manager, I was on hold for an hour and was told that the manager wouldn’t be able to talk to me and they will reopen the case and let me know 5 days later what happened to my package?”

Helpful Report

Posted 2 years ago

“I will NEVER use UPS anymore. It is not reliable service. They told me at the UPS store that my package will be delivered last Friday, well, today is Monday and the package is not even scheduled for delivery yet.”

Helpful Report

Posted 2 years ago

“Hello good morning this is my tracking number 1Z47618Y0391886981, I never received this pack from UPS, was a very, very bad experience I called Apple too and my opinion was given …”

Helpful Report

Posted 2 years ago

“UPS lies to you and tells you they have your package when they really don't.”

Helpful Report

Posted 2 years ago

“YOU PEOPLE SHOULD BE SHUT DOWN IMMEDIATELY. ABSOLUTELY HORRIBLE SERVICE. AND TRYING TO GET HELP IS ANOTHER JOKE. YOU PEOPLE STINK, STINK, STINK,. HOPE YOU GO OUT OF BUSINESS ASAP.”

Helpful Report

Posted 2 years ago

“Delivery BOY decided to enter through my side yard and give my very frail pets- (who were deathly ill at the time we bought them but treated by our vet) toxic treats and then called animal cruelty stating that my animals were being abused/neglected. Animal cruelty came and said he had no basis for the claim he made because my animals were not as he described (they are skinny but not starved- as pets that were emaciated and full of worms can get) and are under a vets supervision and have been since the time of purchase. He should should stick to his job and keep his nose out of the customers lives. Maybe then he/UPS will have the ability to do a better job- driving and handing someone a package in tact and on time. I will be looking into what can be done legally, especially in the event that his toxic treats make my pets even sicker.”

Helpful Report

Posted 2 years ago

“I have repeatedly put my change of address in there more than once more than twice and I'll you are still delayed because you guys won't do a change the address when I've already did it and you want to tell the company that I bought my stuff I'm sarcastic you guys don't have no right to say that I'm a businessman just want my package is on time it's your guys's fault not mine not to come by the stuff from so every time I have a package delivery you guys I have to go in and do a change of address and that is bull I should not have to do that”

Helpful Report

Posted 2 years ago

“My friend sent me a bedside table via UPS as we thought UPS was the market leader. How wrong we were. My friend took the package to a UPS Access Point and a UPS Access Point Pre-Label Pkg ID which he took a picture of. I received a package yesterday which was a lot smaller than expected yet had my address label in a plastic bag. On the address label there was the UPS Access Point Pre-Label Pkg ID. However, when I took the plastic bag off there was a different UPS Access Point Pre-Label Pkg ID. Meaning my delivery had been mixed up. I called the customer service line and repeated myself about 10 times before I could get my point across. Someone came back to my property without my package and requested the wrong one, I refused to give it back until my package has been found and returned to me. Furthermore, I called later in the day to get an update and the person scoffed at me and said to call tomorrow after 10am. I called today and spoke to a Shan who didnt give me his surname, which was strange, I told him my case number and then he repeatedly told me that the package had been delivered! No one can seem to tell me what is going on or take culpability, this is not what I expected when I asked my friend to use UPS. I have been awaiting a call from the distribution centre which I do not think will happen. Absolute shambles.”

Helpful Report

Posted 2 years ago

“Kept my parcel for 21 days took £261 from me for import taxes, and now returning the parcel to sender! AVOID AT ALL COSTS. Send via carrier pigeon, more reliable”

Helpful Report

Posted 2 years ago

“Lost my package and refused to put in a claim to be able to investigate what happened to it.”

Helpful Report

Posted 2 years ago

“I ordered a 1,500 dollar saxophone and it was expected to come on a Thursday and it’s Monday when they try to deliver it! I wasn’t there, so they had to come another time. It was Tuesday and it said on the tracker “Out for delivery” and it never came. Same Wednesday. We called UPS on Tuesday and asked what happened and they said their “Driver forgot.” Then on Wednesday when we called them they never called back since there was a line on the line(no pun intended). But this is rediculous, treat your high paying consumers with respect!!!”

Helpful Report

Posted 2 years ago

“Worst delivery company”

Helpful Report

Posted 2 years ago

“Just avoid UPS They are inefficient, clueless and liars. They take your money and ask for nothing else Then they delay your package. You ask and they guess. Then you follow again and they ask for documents, one after the other. Then they don’t update their system. They ask again. 4 times, 4 different people, 4 different departments. You oblige and the package is not cleared. You prompt again and they say can’t you be more patient. To explain I paid for 2-3 days delivery and 10 days later the package is still showing not cleared as yet.”

Helpful Report

Posted 2 years ago

“Fucked up everything really....sent my package to Bulgaria instead of Czechia! WTF!?”

Helpful Report

Posted 2 years ago

UPS is rated 1.2 based on 2,284 reviews