UPS Reviews

Name: UPS
Address: Forest Road, Feltham
Rating: 1.19

1.2 Rating 2,429 Reviews

4 %

of reviewers recommend UPS

Company Reviews

Questions

Metrics

1.2

Based on 2,429 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5

Visit Website

Phone:

08457-877-877

Email:

info@ups.com

Location:

Forest Road
Feltham
TW13 7DY

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UPS 1 star review on 19th September 2025

Chiranjibee Sangroula

UPS 1 star review on 12th September 2025

119

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery is dogshit”

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Posted 3 years ago

“Worse customer service! Always a delay in delivery. I wish I can give you guys a zero.”

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Posted 3 years ago

“Ups services unbelievable BAD . My parcel paper work was missing. Few calls and emails all sorted and they informed me it is clear to move. Spain then France and then UK. And gave me delivery date. Sadanlly package start reverse. I contacted customer service and they said UK sorted incorrectly. They go back to sender and you have to start from beginning. Their bed site is soon bad that you can not get any help or contact it is been more than 2 weeks and my package still in their warhorse.”

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Posted 3 years ago

“Next day air doesn’t work on the weekend! Doesn’t matter if it’s “EXTREMELY URGENT!!!” Nor does it matter how much business you earn from the company! Had a packaged sent on a Friday and claim it can’t be delivered until Monday because they “aren’t working”. When I pushed back and said NOT WORKING!? Rep said the label didn’t allow for a weekend delivery. What a joke! USPS is so much better!”

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Posted 3 years ago

“Just one more bad review to add. As ALWAYS LATE when you call in to check on package they are full of excuses and it's it will be there next day and then next day turns into 2,3 days later. Never fails. They don't care cause if they did they would not have so many bad reviews.”

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Posted 3 years ago

“If only I could leave a zero. I have paid multiple times for paperwork to be overnight to me. Multiple times it does not arrive the next day. Two times the package never arrived, opened up a claim and no one contacted me nor did I get the package. You can't get someone on the phone, absolutely horrible service and charge $70 to overnight paperwork you never receive. Do Not Use Them!!! Go to FedEx or the actual post office.”

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Posted 3 years ago

“Horrible service They let someone change the a address of my document without authorization and they can’t figure it out how or don’t care Other occasion the pre paid stickers was not put on the envelope”

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Posted 3 years ago

“I recently had a package it was supposed to be delivered and I could not get my package because the driver said I had to be present in order to release the package the package has no stipulation on it from the sender I contacted different departments and I got no results the dispatch office did not even tried to help me and told me it would be delivered the next day and I still didn't get my package this is the worst service ever from UPS and I would not recommend them to anyone!”

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Posted 3 years ago

“This company is a joke from lazy drivers to poor customer service deliver keeps being sent out they show up at my house but don’t leave my package then tell me I need a different address for delivery makes no sense. Just cost me time and energy dealing with ignorance.”

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Posted 3 years ago

“I was notified my parcel was on my doorstep which it was not. I was in all day, so they definitely did not deliver it. Unable to talk to anyone in Ups to complain, just automated service which was useless, unable to email as they don't take reports of missing parcels. So no parcel and unable to contact company, what a waste of time this company is.”

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Posted 3 years ago

“Order shower tower. The box arrived smashed and someone tried to tape it up. Upon opening the box the glass was shatter into hundreds of pieces. Not sure what happened but this is pretty sad. Now have to return it and wait some more. I just have to laugh. People just don’t care.”

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Posted 3 years ago

“Lost a overnight air package that was never put on a airplane and no help online. Gives you a link to file a claim and the page doesn’t let you even go to it”

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Posted 3 years ago

“UPS has never been late and always delivered my packages in great condition”

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Posted 3 years ago

“Terrible service.”

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Posted 3 years ago

“Do not order live fish and expect to receive alive. Then they tried to deliver the next day lol to late for that they are already dead!”

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Posted 3 years ago

“Ups is a really bad company they don’t deliverd to my apt they drop it off at a different address call then they can care less”

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Posted 3 years ago

“paid for 2nd day air. hasn't made it been 6 days so far. every time i send something ups it never makes it by expected delivery date”

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Posted 3 years ago

“UPS has deliverd my cancer medicine to different city one time and Houston lost it another time. My husband and I were on the UPS site, talking to different employees and were put on hold for multiple times, for a total of 5 hours spent trying to get my chemo drug. I no longer use, I use Fedex for chemo med, no problems with them. We now have an Amazon parcel that has been sitting at the UPS site for over 2 days and still not out for delivery. If I could find out where to go to sue UPS, I would.”

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Posted 3 years ago

“First they tell me my package is due between 10:15 and 2:15 it’s now 3:30 and still not here I check the updates now it says before 7:00 pm … like I don’t have anything to do except wait on their incompetence”

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Posted 3 years ago

“Terrible I paid for express shipping and my package takes extra long and now it’s lost. I’m pretty sure someone working there swiped it and it’s the first time it happened to me. Worst service ever don’t ever use ups. They are terrible.”

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Posted 3 years ago

UPS is rated 1.2 based on 2,429 reviews