US Mobile Reviews

Name: US Mobile
Address: 295 Madison Ave, 15th floor, New York, New York
Rating: 4.76

4.8 Rating 2,611 Reviews

95 %

of reviewers recommend US Mobile

4.8

Based on 2,611 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About US Mobile:

US Mobile is the carrier that gives customers the freedom to choose what they need and never pay for what they don’t.

Visit Website

Phone:

(878) 205-0088

Email:

help@usmobile.com

Location:

295 Madison Ave,
15th floor,
New York
New York
10017

Write Your review

Tell us how US Mobile made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

US Mobile 5 star review on 23rd January 2021

Therese DeSeta

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I needed to from Super LTE to GSM LTE and Kamil Khan was a big help when I wasn't sure how to go about it. Thanks Kamil!”

Helpful Report

Posted 5 years ago

“Us Mobile has a good app and Kamil Khan is a helpful chap.”

Helpful Report

Posted 5 years ago

“I want to sincerely thank Kamil Khan for his incredible patience and support. I am new to US Mobile and my internet service was not working. It was not easy to resolve this issue but Kamil kept trying different strategies till we finally had it figured out. This took a lot of work and a LOT of time, but Kamil kept on working and trying til everything was sorted out. Kamil was extremely clear in his directions which I found very helpful and pleasant. I could NEVER have done this without his help and I am very thankful he had the knowledge and patience to guide me through it all! Big thumbs up!!”

Helpful Report

Posted 5 years ago

“I want to express my gratitude to Mr. Kamil Khan, a Product Support Specialist for his warm and enthusiastic assistance. He solved my problem quickly and by passion. The story goes as following: I am a new student in USA and I got a sim card. However, I activated it to my friend's account by mistake, so I had to purchase a new sim card or transfer that number to my usmobile account. When I contacted the usmobile.com service by chat, Kamil Khan reached me out politely solved the issue.”

Helpful Report

Posted 5 years ago

“After months of trying to find a new service provider following a horrendous divorce, and starting over from scratch - not wanting a phone contract, and having too new a phone for a couple other prepaids, I stumbled onto US Mobile...and it has been the greatest unintentional choice of service providers. My initial experience with the website was super fast and easy and I had a SIM card in 2 days. Then when I contacted a rep through the online chat for some help, I was assisted by an incredibly gracious, patient, and helpful representative, Kamil K. In just a matter of minutes I was all set and Kamil had processed a change in phone numbers so I could establish a number from an area code for ease of recall because of memory problems. Kamil - Just phenomenal customer service (especially after 20+ years as a Sprint customer)!! THANK YOU!!”

Helpful Report

Posted 5 years ago

“good service - Kamil Khan”

Helpful Report

Posted 5 years ago

“Very fast and helpful advice . Great service so far . Helped by f Kamil Khan !”

Helpful Report

Posted 5 years ago

“Thank you, Kamil Khan, for your kindness in serving customers! US Mobile provides prompt and professional service every time. No more waiting on the phone for hours to solve a simple problem!”

Helpful Report

Posted 5 years ago

“Jamil Khan was super super amazing. He helped me set up my perks and figure out how to access them. I like us mobile because you get free things.”

Helpful Report

Posted 5 years ago

“Fast response, polit and very helpful, eventually problem solved. Thanks”

Helpful Report

Posted 5 years ago

“Nobel was fantastic in helping me transfer my daughter's GSM network number/phone over to a new phone on the Super LTE. He was clear and concise. He was very easy to understand. Top customer service agent I have encountered so far (been with US Mobile for a few years now).”

Helpful Report

Posted 5 years ago

“I recently moved and my cell service was no longer acceptable so last night I went to US Mobile's website and saw some interesting and simple plans. I immediately called their Customer Service number to find out more. It was 8:30 PST and Doud answered and was alert and pleasant from the start. I asked him questions about the company, the plans, the phones, coverage, networks, and he answered each question thoroughly without hesitation or pause. His knowledge base is incredible. I've been with my current provider for over ten years and never had a representative answer so quickly and accurately. I initially called just to get information but after Doud's professionalism, patience, and especially his helpfulness I ordered the starter kit and look forward to trying US Mobile's service. Reading the reviews here it looks like maybe, just maybe, US Mobile wants their employees to ACTUALLY HELP people instead of just pacify them. Thanks Doud!”

Helpful Report

Posted 5 years ago

“best customer service ever”

Helpful Report

Posted 5 years ago

“I had some technical issues with my phone and my customer service rep Nobel Abid, walked me through the process of re-setting up my network connections. He was a great help!”

Helpful Report

Posted 5 years ago

“I had a very complex problem while switching from another carrier, and Kamil Khan helped me over quite a lengthy process. Wonderfully patient and knowledgeable, pleasant and kind. The only thing I would say about the company in general is that I found the website a tad confusing as to the process, but as I said, mine was a complicated issue. That's how I happened to encounter Kamil two days in a row. Overall, very happy with my new mobile digital home!”

Helpful Report

Posted 5 years ago

“Kamil Khan gets 5 stars for outstanding attitude on caring for customer. US Mobile gets 5 stars for value. If you don't need unlimited then US Mobile has best prices.”

Helpful Report

Posted 5 years ago

“US Mobile should be proud with their employee Nobel! He served me and took care of my issue in a efficient and professional manner😀😀”

Helpful Report

Posted 5 years ago

“very happy with Nobel. Hopefully US mobile will stick with their words and I will switch my family plans to you.”

Helpful Report

Posted 5 years ago

“Salar Ashraf provided some excellent chat service to me today, my mobile hotspot was going slow, so he did one thing on his end, it didn't help much, then tried another thing on his end and it kicked my speed from .5 mbps to 1.1-1.3 mbps, it may not seem like much but it's a big difference.”

Helpful Report

Posted 5 years ago

“Nobel Abid provided me with amazing, super friendly and extremely helpful customer support. He is very knowledgeable as well. Nobel went above and beyond for me until I was completely satisfied with my requests. He definitely deserves his Chanukah, X-MAS and Kwanzaa bonus a little bit earlier this year. I truly hope he will get some recognition for making me a very satisfied customer. :)”

Helpful Report

Posted 5 years ago

US Mobile is rated 4.8 based on 2,611 reviews