Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Shein Reviews

2.0 Rating 1,409 Reviews

21 %

of reviewers recommend Shein

Company Reviews

2.0

Based on 1,409 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Write Your review

Tell us how Shein made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Shein 1 star review on 18th April 2024

Shein 1 star review on 18th April 2024

Shein 1 star review on 18th April 2024

Shein 1 star review on 18th April 2024

Shein 1 star review on 18th April 2024

Shein 1 star review on 3rd April 2024

Shein 1 star review on 21st March 2024

182

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I recently made an order and an item was missing. I contacted them immediately and continue to get the same auto reply of "we've confirmed that you have recieved it". I'm frustrated not about the $13 speaker I didn't receive but more about the fact that I can't even get a reply from an actual customer care rep. The email also states if I want further help to reply to it, I've replied countless times and still nothing. If you order you run the risk of not being able to get a refund for any returned items or just not receiving the items you paid for and there's no one to actually help you and just end up losing that money.”

Posted 7 months ago

“SHEIN has sent me an email saying that my order has been delivered but I have never received my order. There is no customer service to contact . Scammers for sure”

Posted 7 months ago

“Ever since Shein partnered with Speed X they are TERRIBLE. After 3 packages never made it to me I will no longer be a loyal/frequent customer of Shein until they fire them. Never had this issue when they used USPS. Speed X will either lose your package, or provide fake proof of delivery photos that aren't your actual address. Customer service is terrible, very shady business. They are either stealing packages or completely incompetent.”

Posted 7 months ago

“SHEIN doesn’t have any customer service if you have a problem with your order and they use the bait and switch and give you what they have on hand to fill your order and it’s the same fabric but it’s a size too big or a different style of dress with same fabric and it’s clear when you order it says free returns but then you try to return or exchange and they say no because it’s a clearance item but when I ordered it didn’t say no returns or exchanges on these items it said I could return!!”

Posted 7 months ago

“Poor quality, really bad quality. I can't express how bad the quality is. Not worth shopping here. It offers cheap prices but the product is worthless. I am so regretful in shopping. So disappointed.”

Posted 7 months ago

“I have been a loyal customer for years I can no longer access my email or phone number and they tell me I have to create a whole new account and lose all of the points I have accumulated well you lost a loyal customer and your clothes are cheap and ridiculous”

Posted 8 months ago

“Have now made 2 returns in May and have not received any refund - you cannot get in touch with anyone and the site takes you round in circles - you do not get anywhere - disgraceful that returns have not been refunded - will never use again”

Posted 8 months ago

“Return & Refunds won't work in the website, you try to refund and the website gets stuck so you can't get a refund. You leave bad reviews in the products you buy and the website automatically set a 5 stars reviews, doesn't matter what rating you set, it will show 5. Now I'm trying to delete my account completely and surprise, it doesn't work either. I wouldn't recommend this website at all !!”

Posted 8 months ago

“I ordered a pink dress for my birthday and was sent the wrong size. I went on the app to make sure the mistake wasn't my fault and it wasn't. I tried to get the correct size sent to me before my birthday. I had to go on Facebook in order to access the customer service chat. I was given the run around for their error. I took a picture of the dress showing the size and still they gave me the run around. In one month I spent 400.00 dollars on 3 separate orders and I get the round around for a 14.00 dress...My cousin told me to start shopping at Temu.”

Posted 8 months ago

“I made an order which came to just under £300. It arrived in 2 separate packages about a week apart which was not a problem. After going to leave a review after the 1st package arrived, I noticed that I hadn't received all of the items on that list. I did not notice this earlier when I was trying the clothes on, as I just presumed it would be included in the 2nd package which was due to arrive. After a very painful and long winded process of trying to get through to shein, I managed to get hold of a human, where I queried my missing top. After much going backwards and forwards with them saying they will investigate etc, I was finally sent this........ "Thank you so much for contacting us We sincerely apologize for the trouble that we brought you. I have now reported this to our warehouse department and rest assured that we will strengthen our product inspection. After several determinations, it shows that all of your items are complete. Please be informed that every transaction we made here at Shein is Video recorded for documentation purposes. But please don’t worry we can still process your request for now, but in the future, we suggest you to double-check the package. With this missing item sw2301131767179408" I asked to be given this so called video evidence as I would like to see how they came to the conclusion that my whole order was packed and sent to me. Still waiting to hear and I very much doubt that I will as I am 100% certain I did not receive the missing top! I dont understand why they say to check the package in future. They don't believe you anyway and clearly their "video footage " is very unreliable.....that's if it actually exists! As far as processing my request goes, they havnt confirmed as to wether I will be getting a replacement or a refund. Totally useless, I have always been a loyal customer, but I won't be shopping from them anymore. Customer service is beyond ridiculous”

Posted 8 months ago

“Sent a dress back on 13th June 2023 but 5 weeks on, I still have not received a refund. Dress was returned immediately after receiving the parcel. Beware! They take your money quick enough but trying to get it a refund back is horrendous!”

Shein 1 star review on 17th July 2023

Posted 9 months ago

“Hello, I am sorry in advance to write this review. I loved most of the products which I had ordered and there was quick replacement for a damaged item as well. But unfortunately there were 4 items from one of my order, which I had to return. The logistics / courier service people are pathetic. It's 6 days now since the day when I have requested the return process. But because the logistics / courier service did not pick the order up I tried to contact the She in customer service so that they can help me to resolve the issue. It is very sad to say that even after explaining the complete situation, the customer service says that I need to contact the logistics / courier service to schedule the pick up. Unfortunately, as they are not helping me, I contacted you guys. you were the people who assigned that particular service. So, you should be helping me out and not leaving me on my own. This is very pathetic. I need people to reach me out form your team who can resolve the issue for me.”

Posted 9 months ago

“I wish I could leave no stars. Shein scammed me out of money for an item I paid for and never received. Refused to send me missing item in the mail ( which is obviously, highly illegal and known as retail theft.) If you look at the lowest reviews on here and on similar websites, many people had the same issue and many others had never received their whole order whatsoever. I will definitely being posting this comment on other review websites for Shein. Don't appreciate getting scammed out of money that I work hard for, and I'm pretty sure the hundreds of other people who wrote similar reviews about missing items/orders didn't either.”

Posted 9 months ago

“Returned a few items in March. Now it’s nearly July and still haven’t received a refund. It takes ages to contact them (online customer service, but not live, and they don’t give out emails for complaints department whatsoever) and they keep sending the same formal messages, like “the refund is successful on our end” or “please wait 24-48 hours” and nothing ever happens. It’s an absolute joke, letting alone the poor quality of their clothes. Been begging for an 80 euros refund for over 3 months and getting the same dumb answers. Would never buy again. NEVER”

Shein 1 star review on 27th June 2023

Shein 1 star review on 27th June 2023

Shein 1 star review on 27th June 2023

Posted 9 months ago

“I have always believed in the old saying, "You get what you pay for," but with Shein, you may not even get that much. I have had several disappointing experiences with the brand and, while I initially wrote them off as isolated incidents, a pattern has become clear. Let's start with the clothes. The quality is often subpar, if not downright poor. Fabrics feel thin and cheap, they fray after only a few wears, and the fits are inconsistent at best. My first order included a range of sizes, expecting some differences, but what I received was almost comical in its inconsistency. A 'Medium' in one style could have been a 'Large' in another, and an 'Extra Small' in yet another. Moreover, Shein’s photography and descriptions are deceptive. I've bought items that looked stunning online only to be let down when I saw them in person. The colors, fabric quality, and detailing are often quite different from the images you see on the site. I've had several instances of receiving items that bore little resemblance to their online counterparts, with colors and patterns that are less vibrant and fabric quality that’s nothing short of disappointing. Customer service is another issue. My attempts to rectify situations have often been met with sluggish responses and complex return policies. While the site touts easy returns, in reality, the process is anything but smooth. On more than one occasion, I have been left feeling frustrated and unheard, which is unacceptable from any consumer standpoint. Lastly, I have major concerns about Shein's fast-fashion business model. It's not just about receiving low-quality items; it's also about what the business represents. Fast fashion has significant negative impacts on the environment and often exploits workers in low-wage countries. It's clear that Shein's affordability comes at a cost that's borne by our environment and people who make the clothes. In conclusion, Shein may be suitable for some one-time wear or disposable fashion options, but if you're seeking quality, reliable sizing, responsible manufacturing, and customer service that values your time and money, I would recommend looking elsewhere. I, for one, will no longer be giving my business to Shein, and I would urge others to consider the real cost of fast, cheap fashion.”

Posted 9 months ago

“Ordered 7 items 6 WEEKS AGO, MAY 14, SUPPOSEDLY SHIPPED ON MAY 25. IT IS NOW JUNE 25 AND ORDER STILL SHOWS "IN TRANSIT". ABSOLUTELY NO WAY TO CANCEL, REFUND OR COMMUNICATE WITH SHEIN. NEVER ORDERING WITH SHEIN AGAIN.”

Posted 9 months ago

“If you received the items, then no need to complain. But if you don't receive your items like me n it's damaged in transit, it's impossible to get hold of customer service as it's non existence! They don't refund and don't replace. They rob your money. It was my first order and definitely last. Stay away from the company. It's cheap products to attract you but if you have problems, you will never get hold of them. There is only a robot chat online which goes around in circles and you never get the problem resolved. So frustrating and disappointing. My goods were damaged in transit. Evri tells me to contact Shein directly.....but how?!? AVOID this company.”

Posted 10 months ago

“Still waiting for my order from last year. I did receive a necklace to apologise for the delay and will send asap. However still waiting until then will not be using again or promoting to friends. Feeling robbed.”

Posted 10 months ago

“BUYER BEWARE, didnt get 90% of what I ordered and they claim parcel is the same weight as order. Customer service (or lack or service) is non existent, can only reach them on paypal, where they go around in circles trying to avoid the matter and will blame the customer. I am left without my complete order and I PAID FOR IT. AVOID Note: Matter not resolved and tried to blame courier, parcel was 100% sealed and untampered with. SHEIN dont bother replying to this review, I give up on your stupid customer service , thats why I’m leaving bad reviews everywhere”

Posted 10 months ago

“Crooks - Beware of sneaky non-refundable handling fees Shein advertise free shipping & returns but added a £29 non-refundable “handling fee” to my order because it was more than £160. They’re extremely deceptive and underhanded. Call it what it is, a £29 shipping fee and I never would have placed the order. But instead, they added it on at the very last stage of checkout hoping that customers won’t notice - which I didn’t, and then won’t refund. Total crooks, didn’t keep a single item because the quality of their clothing is awful. Would advise anyone considering their first order to avoid, they are awful.”

Posted 10 months ago

«
1
...
2
3
4
5
6
»

Shein is rated 2.0 based on 1,409 reviews