Shein Reviews

Name: Shein
Rating: 1.90

1.9 Rating 1,636 Reviews

20 %

of reviewers recommend Shein

Company Reviews

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Metrics

1.9

Based on 1,636 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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251

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“a huge selection of clothes and shoes for every taste, the prices are very affordable, but the quality of some things is not very good, although you should not expect a better quality for such a price”

Helpful Report

Posted 3 years ago

“They said my package could be tracked through buffalo Now it shows that its been delivered, but i NEVER got it, between shein and buffalo no one knows where my package is so now i paid all that money and never got my package??? THATS NOT FAIR!!!! So i dont think i'll buy from them any time soon, cause who knows if i'll ever get my package”

Helpful Report

Posted 3 years ago

“I purchased some clothes from Shein for the first time. I bought holiday clothes for myself and my daughter and, although the quality wasn't great, it was fine for holiday. I was pleased with the delivery times and when I needed to return a few items that didn't fit the return was free and easy. I then placed another order and this time I wanted to try some of their other ranges, including work wear to see if they were also ok. The quality was awful and therefore I had to return them. I followed the same procedure to return and thought all went well. The emails I received from Shein all said we are pleased to tell you we have processed your return and you will receive your refund amount in the next 3 days. Fine I thought. But when I looked at the amounts something didn't add up. I had been charged more than the value of the clothes I had kept. £41 more!! I asked Shein why I had been charged an additional £41 and they said it was a 'handling fee'! I explained that although a 'handling fee' was mentioned on one occasion in the small print the advertising of 'free returns' was misleading at best and there was no way that I as a customer would have any way of knowing how much the 'handling fee' might be and it was not reasonable to charge such a high amount. Customer service did not respond to any of those points and just quoted the one sentence of the small print which said 'handling fee' and told me to have a nice day! So I would not recommend buying from these people as they may just steal your money like they did to me.”

Helpful Report

Posted 3 years ago

“Shein for South Africa is a total rip-off. They promote free delivery on their website and I paid 87 USD for customs. There is an extra big advertising banner on top of the web page right now that when you order for more than 600 ZAR (South African Rand), delivery is free. They have an extra page for South Africa with prices in South African Rand. Very disappointing, the customer support does only give generic answers and not even acknowledge the problem.”

Helpful Report

Posted 3 years ago

“Shein assure return policy but the process of return is very painful. The collection service always never keep the promised scheduled time and NO Show. Let the customer waiting from 10am to 10pm (their standard collection schedule). I am experiencing more than 75% of such incidents and feedback to customer service not able to resolve the issue. They took 24 hrs (nothing earlier than this duration) come back and said sorry and said they feedback to logistic...but NO show again the next collection. Feedback and they said sorry again + logistics is having manpower issue...and then now logistics send you text asking you to standby not one day but 4 days from 10am to 10pm....what a joke 😀”

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Posted 3 years ago

“Ordered two polo shirts with some other bits but returned both the shirts as they didnt fit at all and were completely see through so i returned them on the 12th april and said it was refunded on the 21st which it wasnt! its now may and i still havent recieved anything.”

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Posted 3 years ago

“Good Quality with reasonable prices”

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Posted 3 years ago

“Horrible service. I have been waiting 2 months for an order that was supposedly shipped twice. The only compensation and response I got stated they wld give me 50 points towards a future order, which does not help since I will never order again from there or compare to my frustration waiting for the items I had ordered. These items were for a vacation that has long come and past. I would not do business with this company unless your not expecting your merchandise”

Helpful Report

Posted 3 years ago

“i was trying on a jumpsuit and it didn't fit me and my behind kept popping out of it. I'm mad because i spent $18.00 on that and my behind couldn't fit in it :( . DO BETTER SHEIN !!”

Helpful Report

Posted 3 years ago

“If I Could Give 0 Stars, I Would!!I Ordered $75 Dollars Worth Of Merchandise & NEVER Received My Items. I Decided To Give Shein A Try Because Alot Of People On Social Media Was Recommending Them. Little Did I Know That Shein Pays People With Thousands Of Followers To Do Videos & Write Great Reviews For Them. Now, With That Being Said, I Was Unsuccessful At Contacting Shein Customer Service (non-existent). Long Story Short, I'm Out $75 & I Wont Be Placing Another Order! SMH”

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Posted 3 years ago

“I loved shopping with them. Their products its good quality.”

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Posted 3 years ago

“Their product its quality,i loved shopping with them”

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Posted 3 years ago

“Hey Shein! As a woman who is now in shape but used to be overweight, I can tell you now that we are happier people, after learning to love ourselves despite how much better (we THINK) we look than everybody else, and that as someone who earned my body I will not be purchasing any more of your products, and I will be sharing screenshots of your lack of plus size options. Thank you, and I hope your day is as nutrient deprived as you are!”

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Posted 3 years ago

“horrible.. stay away.. waste of money, time.”

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Posted 3 years ago

“So I made the mistake of ordering before reading. I ordered some accessories. So they don't take refunds so it's okay to send you broken items. This was my first purchase and last.”

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Posted 3 years ago

“I had an issue as usual with Emile and asked to send me by aramex and they promised me they will but bs they ignore and I try to speak to them live chat as there is no other way to complain about many things for the first time so they promised me again that they will contact me after 18 hrs but now 2 weeks no one cares and every time I send chat they keep on asking me to wait but nothing happens until today they have been blocked me can’t chat anymore what is this unprofessional and rude customer f they can’t help no need to promise”

Helpful Report

Posted 3 years ago

“Poor quality clothes do not buy I have placed a large order from SHEIN website. I Returned few items and requested my refund to go to my wallet, Then I realized that even the clothes I kept where poor fabric, seams and quality. Returning them would have cost me more money. So I donated them to goodwill.  Since I will not order from them again I requested to have my wallet balance refunded to my Apple Pay needless to say I was ignored. After several requests I decided to write this review.  Do not buy from SHEIN and waste your money. You will definitely be disappointed. Nadine Jadra”

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Posted 3 years ago

“placed my order 29th March 2022 and still supposedly in transit but where I don't know. I was advised not to order I should have listened. Impossible to contact”

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Posted 3 years ago

“It has been 4 days of trying to call or get an email to this company. I have never had such a hard time trying to talk to a person or being able to send an email to get an answer. According to this company, all first orders can be returned for FREE. That's a joke! Try to get a label to return your purchase for a refund. It just doesn't happen!! The clothes are adorable, but when it is suggested that a larger size be ordered because the item may be smaller than the size, this is not true. I ordered two blouses in a size larger than normally wear and I felt like a turtle, covered me up like I was in a shell. Again, these people are impossible to get in touch with. DON'T ORDER FROM THEM. Prices are great but customer service is the pitts!! I guess I am stuck with these blouses, since I have nowhere to send them back. Pay Pal said they would help, but with no address to send these back to, what is the point? The company said not to use the address on the envelope that these came in. So, again, "stuck like Chuck". I won't order again. Hope this helps you if you are considering ordering from them. Not dependable at all. Sorry.”

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Posted 3 years ago

“Nice experience”

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Posted 3 years ago

Shein is rated 1.9 based on 1,636 reviews