Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.09

1.1 Rating 6,935 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

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Metrics

1.1

Based on 6,935 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

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Yodel 1 star review on 6th December 2025

Seán Gannon

Yodel 1 star review on 10th October 2025

Jessy Mathew

Yodel 1 star review on 13th September 2025

Uniquerecoveryfirm(AT)Gmail...com

Yodel 1 star review on 11th September 2025

318

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Chose delivery next day and so pay more for that, was waiting ALL DAY for my delivery and tracking my parcel then 14:55 received mssg and email : :sorry we missed you , we leave a missed card " I was waiting ALL DAY in the house! No one come, and there was no "MISSED CARD" Never ever gonna choose YODEL again! That's nothing else just liars and incompetent!”

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Posted 7 years ago

“I absolutely HATE yodel! One - I got a text saying my parcel would be with me in the next three days. The depot is only 30 minutes away from me. My parcel was meant to be with me today and was apparently on the supposed van at 10:45 AM. It's now 18:10 as I write this. Two - Every parcel I get from yodel always come DAYS LATE!”

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Posted 7 years ago

“Parcel left in rain and items ruined. I was in and the shed was open. No excuses, careless and pure laziness! Do not recommend!”

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Posted 7 years ago

“The note I was left said that they had tried to deliver my parcel three times. I phoned the number on the note. The automated response told me to consult the website. The website informed me that I could not rearrange a delivery. The only option given was to collect the parcel from the depot and I was informed that I would only be able to do that the following day. The only way I could send an e-mail was if I were a company. At no point was I able - despite having tried several times - to talk to a real person or communicate with the company in any meaningful way. This is unacceptable.”

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Posted 7 years ago

“Would give them 0 if I could. A whooping 8 failed collections! 7am to 8pm slots -enough to drive you insane. Don't book yodel unless you got time to waste and if you want to keep your sanity”

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Posted 7 years ago

“Told buy yodel that my order from littlewood had been dispatched the driver came and drove off. Made a phone call to discuss this and thay put the phone down on me.”

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Posted 7 years ago

“My mobile phone from virgin Media should of arrived today checked the tracking it said it’s been left with a neighbour I was in the time stated it got delivered never saw any delivery van on the street neighbour said they had no parcel no card was ever put through my door don’t know what has happened to my parcel I’ve complained to them Rubbish service”

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Posted 7 years ago

“Yodel claimed they had made three attempts to deliver my parcel. The address given is goods inwards where I work which is constantly manned. No attempt was made at all. I won't be buying from sellers that use Yodel from now on.”

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Posted 7 years ago

“Absolutely atrocious company, zero customer service. I buy from Ebay and the seller chooses to use Yodel. The driver can't find my address the first time (a few weeks ago) I spent hours on the phone to rude telephonists and on chat to be told they were returning my parcel as I'm lying about my address. the operator disconnected after the rude attitude toward me, I then had to drive 40 miles to Selby to collect my purchase which eventually went back to the seller because it had been broken in the days that Yodel drivers had been throwing it around. Today I have been confronted for the second time with Yodel. Tracking info online appears to be a good idea but the driver frequently seems to be stood still. The info says you are next (no more drops before you) so I'm waiting and for three more hours, the driver is sat around the corner so my husband drives round. He's not there. My husband comes back and still the map is showing the driver is sat there. This was around 5pm. 830pm I got a message telling me the package was delivered and signed for at 5pm. In the meantime I have been going on chat to Yodel online and after they say it's on it's way they disconnect chat. Very rude. 830pm I try again and same. This time I'm told to contact the seller. Not really his fault, he's paid an incompetent service to do the job. Yodel do not have any idea customer relation. They are constantly very rude to the people they deliver to. I'm so frustrated this has happened twice this month.”

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Posted 7 years ago

“waited in for 2 days , both days I sat by the window and they said they had called and no reply ..lies . I have a dog who barks when anyone comes near the door let alone knocks , they said they had left a card ..lies ..no card was left .. eventually on the 3rd day of waiting in they arrived with a damaged battered box . I would never use yodel again .”

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Posted 7 years ago

“Horrible experience it’s been two weeks and not received my kids vans shoes parcel imagin kids asking for their birthday present and parcel not arriving even we got 24 hours concierge service at home horrible”

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Posted 7 years ago

“I have wasted over two hours trying to speak to someone about a returns parcel. Virtually impossible. Web chat directed me back to their tracking site. I stayed in all day yesterday for a pickup, but no one came. Upon tracking it said parcel wasn't ready. An untruth. It's impossible to speak to anyone. Frustrated at a company's arrogance and disdain for a customer.”

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Posted 7 years ago

“Absolutely terrible service Was meant to have a parcel delivered after paying for next day delivery parcel never turned up and all they could say is sorry we’ll deliver tomorrow after I took a full day off work would never use this service”

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Posted 7 years ago

“Will never buy a product of yours if you use Yodel for delivery. Terrible, the driver never attempted to deliver a package. Said they had attempted to but I refused it and tried to send it back to the Amazon supplier. Trying to get in touch with Yodel is a nightmare, their phone systems always hangup without the option to speak to someone. Got are delivery (phone operator - Phumi - was very hostile) for Wednesday, only to see that they never updated on their website. Soi had to ring up AGAIN and get them to change it for a second time. I fail to understand why companies use Yodel for delivery, its shocking the number of problems I have had with them.”

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Posted 7 years ago

“never got my parcel on the right date absolute nightmare trying to track my order”

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Posted 7 years ago

“Absolute joke of a company. Took my parcel to their "local" depot (2hrs away by train) without even trying to deliver it to my house and expect me to collect it. I've told them to return it to the sender so that I can get a refund. Will now wait with baited breath to see if they can be bothered to do that. In future I will check with every retailer before I order if they are using Yodel and if they are I will shop elsewhere. Pathetic.”

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Posted 7 years ago

“Yodel didn't even attempt to deliver my parcel. I know this because I was at home waiting for it. According to parcel tracking it's now in their warehouse 2 hrs away from me and I'm expected to collect it. I was told that delivery was attempted (lie) that a card has been left (lie) that it would be redelivered the next day (lie) that this warehouse is my "chosen collection location" (lie). How this thieving scam company is still in business I do not know.”

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Posted 7 years ago

“If I could leave a 0 I would. My husband ordered valentine flowers for me to be delivered via this useless service. My husband tracked the delivery, but the driver couldn't be bothered to find me at work, let a random person sign for ( accepted only the first name). I never saw the flowers as this person took them for their own. If you are going to provide a service make sure the parcel goes to the named person. My husband called them and we are still awaiting a reply as they have to speak to the driver. Several flower deliveries came yesterday all arriving to the correct person apart from me. Terrible service.”

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Posted 7 years ago

“I’m afraid my experience is very similar to those already posted. Customer service pay lip service, that is if you can get through to them. They tell you things that do not happen. There must be a huge pile of undelivered parcels somewhere! I am still awaiting my parcel, day three, but hope fading. I shall feed back to my supplier in the hope that they stop using Yodel when they see how many terrible reviews there are. In future when I am ordering goods I shall make sure Yodel is not the carrier and go elsewhere if they are. What a shambles.”

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Posted 7 years ago

“Delivered parcel to neighbour when I insisted not to do that. Contacted them to resolve the issue, simply ignored my request and did not take care of it. In addition, the online chat advisor ended the chat conversation without even asking me if the issue was resolved, she just said I’ll terminate the chat and contact your retailer to rearrange a collection. I will never use their services again and would never recommend it to anyone.”

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Posted 7 years ago

Yodel is rated 1.1 based on 6,935 reviews