“Was happy initially as had renewal reminder for car insurance
, received policy etc after payment.
One month later email sent saying car insurance has auto-renewed and they’ve taken another payment.
Can’t get hold of anyone to cancel second policy (for same car) and funnily enough the policy purchased in February does not appear on my customer portal
Going to take plunge and cancel March policy in the hopes other one appears as fed up calling yoga professional automated voice message service !!!”
“Two or three times I you and asked for someone to ring me I'm coming up to 80 and I'm not computer literate and needed some help, but nobody as rung me which I'm not happy about. I have purchased a car insurance.”
“I've been asked to review during the period between ordering my policy online and it coming into effect, so obviously I've not had to claim and I've also had no reason to use the chatbot, live chat or phone for customer service. Setting up a policy seems about as simple as the average insurer and I've experience of many in 40 years of driving. The price is great - just a little more than last year with the AA but the AA wanted a 50% increase with just one no fault windscreen glass chip repair and in any case 22 years of no claim discount protected. I've given an average rating as beyond that it is too early to say and I don't want to distort the stars folks see online but hope this more detailed review gives you what's good about them. Coincidentally they were also the best for my wife's policy which is up at the same time!”
“I took your offer from Compare and went through the process to sign up and pay my deposit but it seemed to take the payment then the site stopped working. I waited for an email. The payment left my bank account. I tried to get help on the portal but it couldn’t recognise my problem. Then I noticed a few days later my payment was returned sooo I repeated the process and this time it seems to have worked I’m very happy with the quote and I’m sure all will be well now”
“Just taken up a very competitive quote with Yoga & one of the Qs asked for purchase price of the car. This impacted my premium and compulsory excess.
After I'd paid, when I checked my statement of fact, I noticed that the value I'd given was being used as CURRENT value of car - not the same thing at all!
Waited 5 minutes to get through on online chat and very helpful agent got it all sorted - but if I hadn't read my paperwork carefully, I'd have been caught out - and it seems they're aware of the issue as was told it was going to be corrected on their next update...”
“Price good , but was sent a text message to say that my insurance will be cancelled in 7 days due to direct debit failure but yet has paid up front fee , there was no phone number to contact anyone so went into my Account to check and I put one wrong number in the account number so hopefully now it’s sorted I wait to hear back as I have emailed them . So can be frustrating when you can’t speak to a person and chat service on line finishes at 2pm”
“The premium was very competitive, but the online process lets them down. It is a dreadfully slow web site and takes absolutely ages to reload after every change to the renewal quotation. This makes the process very frustrating as sometimes it is not clear whether a change has been registered. It actually takes minutes to reload each change and I needed to just leave the computer for the Yoga website to do its thing.”
“Speed, computer experience, price.
Didnt like non customer contact. Even someone at the end to ask if we would like to go over anything before signing up.
Even now don’t know whether I will get a copy through the post!”
“I would really like to speak to customer service as it was a long winded process through the automated system and did not really answer my questions.”
“I just bought car insurance online with Yoga..by far the cheapest quote (via MoneySupermarket). All smooth except that the payment page repeatedly hung. I managed to get it to work..but it took almost an hour.
The downloads of documents and email info all seem fine and happened within mi uses of payment accepted.
Fingers crossed for now.”
“I have had no occasion to be troubled by customer service. I was attracted by the Yoga website and have taken out a policy.
The one thing that bothered me was when I found myself unable to accept the quoted price until I had agreed to additional items.
I did not understand what any of the three options really covered but was not allowed to move to closure until I had chosen one option, which may have been the one I did not want.
I am NOT asking to alter the contract as I gather there would be a further charge, but I would like to know why I have had this problem. Alasdair Pratt.”
“The final price was acceptable but the price quoted on the comparison site was not the same as that I ended up paying. When I transferred to your site, you added on the insurance premium tax and the admin fee which as some 40 pounds extra.
The price seen on the comparison site should be the total price as otherwise it is misleading.”
