Absolutely poor customer service Absolutely poor customer service. If things go wrong they are unable to help you. They reply quickly without even reading your message and sending templated responses.I booked two ParcelForce deliveries with them, they were collected but then stuck at the depot. I had to go all they way to the local depot under the rain on my bike to find out that ParcelForce doesn't see the shipping labels in their system for my ParcelMonkey bookings. There is clearly a technical glitch in tech system, I tried to explain them the issue in different forms but ParcelMoneky customer service were absolutely unhelpful. Never again.