I sold a guitar through Reverb.com They proposed me to ship with packlink and i went for it, as i had no experience in international shipping, and the guitar was to go to Canada. Once i payed (91,47 euros) I got contacted from another society (Skynet), noticing me the pickup order, then from a courier (Tnt), telling me they would pickup 2 days later. Kinda confusing. A mistake in the address resulted in some hassle and fuss having to signal through mail, then company's website, where i did not get any answer( pickup wasn't required from me directly) It toke one week for my guitar to get to the custom . Then i started receiving mail from either Skynet then Packlink both requiring the same things, but their email were basically a forward of the email of the actual carrier. Confusing again. Enquired Packlink twice asking whom i have to deal with. NO ANSWER Asked to speak with someone to understand how to fill in the module. ASSISTANCE REFUSED Then i'm been dealing always with "Veronica Packlink Customer Care manager". They started asking me to fill in documentation for the custom, but then it soon started to sound weird as beside the first errors, there was always something wrong, but they were never explaining why. For example they were complaining of me not including my tax code in the documentation, but that was already been mailed 3 TIMES at that point. Considering the amount of job that was requiring from me i started questioning; WHAT ARE YOUR DUTIES? WHAT DID I PAY FOR? NO ANSWERS At a certain point it was clear THEY WERE JUST TAKING TIME as custom or the carrier, simply lost my package. I started to ask more and more about infos, and (when answering) they'd be saying they won't answer until further update from the carrier My customer got tired and finally withdrew his offer so i had to refund him. I IMMEDIATELY NOTICED THAT TO PACKLINK, ASKING MY GUITAR BACK Veronica didn't even reply for 4 days, when she forwarded me an email from the carrier which was saying; "The package will be delivered (to Canada), within evening. We're sorry for the delay" One hour after i replied asking once again to ALT the delivery because the deal was blown because of their delay. No answer until the day after, saying they couldn't stop the process now. All the customer care was able to, was accusing me of not filling in documents correctly, and refusing any responsibility (therefore any refund) At that point they disappeared until i started asking back. Very stingy with informations. It was basically; you'll get it when it gets back to Italy. Long story short; I had it back on the half of April, and they toke 750euros from my paypal account to pay custom (2 ways). No questions,No responsibilities, No care for the customer, No courtesy, No care for their job, No honesty That joke, because that's not a shipping company but only a joke, costed me; A 750 euros B 91,47 euros (refunded from Reverb) B 3350 euros of income Now i'm preparing a report to forward to the police