“Several times I had issues with DHL, so this time I decided to make a review about it. I was waiting for a delivery for a looong time, I got an e-mail from DHL that they would deliver it on Monday, so I stayed home and nothing. In the evening I got an email saying that it was delivered, but it wasan't! So they take other 3 days for an update and they say they will try to deliver again (when they never did the first time). So I stay home again and nothing. They said they tried to deliver and I wasan't home and send the package all they way back! After one (if real) attempt! They did not try to leave the package with the neighbours (althout I was home) and only tried once before sending it back. Extremely poor and unreliable service and company!”
“DHL picked up a big box package from my house on 1/12/2021 at 1:42pm. I have a video to prove the pick up. DHL lost the package. They first claimed there was no such pick up. And then they said they did found a separate system to confirm the pick up. But they said there was no AWB scanned. So, the AWB # did not exist for DHL to trace and track.
They said I sent the package via an agent and therefore an "assignment of rights" is required. I sent it to them, they declined my claim because I am not the agent. The agent filed a claim and they also declined stating "DHL has no record of the.... waybill in any DHL system".
I made the complaint all the way up to the DHL Office of the President, but was sent back to the claim department.
I made the complaint via BBB.org. Same person from DHL Office of the President finally replied stating that "our records show that shipment in question was picked up on Jan 21, 2021 as the customer stated but unfortunately there was a malfunction with the courier's scanner and visibility on the shipment was lost. The local DHL Management Team exhausted all means to locate the shipment and it was declared lost. The status of any claim filed by the shipping service with DHL is a separate matter unrelated to the transaction between the shipping service and the customer". END OF STORY.DHL claim department will not reopen the case. DHL Office of the President ignored my request to reopen the claim.
So, there is no responsibility whatsoever. Why am I suffering when DHL scanner malfunctions? Isn't it easy for any DHL couriers/workers/warehouse personnel to steal packages without any consequences?”
“I have received a text your DHL shipment from F M MONIRU Isla was delivered Mon Nov 29 2021 at 17.43 but I was indoors nothing delivered to me. why DHL drivers lie???? he did not deliver my item at all.
who can reply to me ??
I have attached proof for you.”
“Parcel delivered to local store Friday I went to collect Saturday to be told pick up code incorrect ie not long enough.
Calls to dhl began Saturday to be told they would contact supplier that advised pick up code and supplier could store to arrange pick up with proof of identity!!!
Now a week later parcel still not collected, submitted complaint to dhl by email, phone and facebook but the DHL are as useful as a chocolate fire guard.
Resigned myself to fact parcel will be returned to m&s and card will be credited.
Will never order anything if I know DHL are carrier”
“What a pity u don't have minus 5 had day off waiting for new phone after that sent message out for delivery today nothing today got same message what a mess up”
“I have sat in all day waiting for an iPhone to be delivered from Apple. The parcel never left the depot for delivery. I checked it constantly then suddenly out of the blue an entry said the driver couldn’t access my property? I live in a street of detached houses out of town. I’m going away tomorrow so I have had to advise Apple to take it back I don’t want it I’ll make do with my current phone. If they continue Tobias this company I will change to a different brand. I have never had a positive experience with this company DHL.”
“All you have to do is read these reviews, it amazes me that this company is still operating, they are completely incompetent and the customer services/support is an absolute joke.”
“I had my package delivered to a hallway at my building 23/11/21 ,but i have my own entrance around the back of the property . i didn't ask them to leave my parcel anywhere.
anyway my parcel has disappeared now.
when i ring DHL customer services were friendly and do admit they were at fault, but tell me my seller has to deal with it.
no reply's yet from them ,but it took me ages to get through to them on their phone system and cost me money on hold waiting.
something should have been sorted there and then but now im out of pocket, all because courier put my parcel in an open hallway , i am not happy at all .”
“We have to pay customs fees 3 time for the DHL South Africa as there is some person can not work in your company. So for it is now the cost of the box to send and the customs clearance the last bill is from forest and fishing for R295 for tea for heath tea from sainsburys x2 for £1-50 both. Your company can not work that you that is I call this scam company I will not to go with pacels to you.”
“Worst postal company ever. I needed to send some items for a wedding within a week. DHL never came to pick up the package on the assigned date. No pick up on the next day, Nor the next. Then weekend. So now These people are four days late. And no use in sending the parcel. The worst case is you can not even call and ask for a refund. Waste of my time and money. Never use this service if you want your parcel to be delivered on time.”
“AVOID DHL AT ALL COSTS!
I posted a suitcase from Germany to Portugal in August. It’s now 3 MONTHS LATER and the bag, full of warm clothes, is still missing and I’m cold.
The online tracker states the bag is in a German distribution centre. I spent 90 minutes on the phone to find out what happened to the bag, and got through to three different people. They either forwarded me onto someone else, who hung up, or hung up themselves. Words cannot describe how shocked I am by how TERRIBLE DHL IS! I submitted my claim via their online portal to report the missing bag. It's been three weeks and still nothing back from DHL!
DO NOT TRUST DHL WITH YOUR BELONGS!!! THEY WILL LOSE YOUR STUFF, AND THEN IGNORE YOU. UNFORGIVABLE! ”
“Customer Service???
I can see not just me is going through the same problems with DHL,do they even know what customer service means?
My parcel was delivered and signed by my self when I was at work.Wow magic!Then they tell you after raising this problem with Customer service that they will look in to this and get back to you ASAP,well obviously nobody did.Finally spoke to some useless customer service advisor and she told me my parcel will be delivered today and all of the sudden you get and email from Customer service (that you emailed a week ago) telling you to get in touch with the sender as they can’t find the parcel!Don’t know to laugh out loud or cry!You ask to speak to the manager well they don’t bloody exist! So Thank you so much DHL and Customer service (Georgia) for “an amazing service “ I will make sure none of my parcels will ever be delivered by this useless company!Avoid at all costs!”
“DHL don't deserve a SINGLE star :(
the worst courtier service and i pray they
will be out of business verySOON
bunch of dishonest thieves .
there couriers will take your packages home and claim that it was delivered to the wrong address by mistake .
stay away please use USPS instead
AVOID dealing with those thieves .”
“Paid for next delivery as I would only be in on Saturday,
Got this message around 3 hours after the website was stuck telling me I would be the next stop.
"We're sorry but we haven’t been able to deliver as our driver was unable to gain access to the delivery address"
As far as I can tell this means the driver couldn't be bothered delivering my parcel or didn't have the time.
Now I have to pick it up from a store as they won't redeliver on a Sunday.
Completely useless, I wish Halfords would use a different delivery service and I have never had a parcel on time with this company.
Avoid, you will regret DHL”
“Had a txt message to say parcel was being delivered 12.35-13.35. At 11.46 had 3 missed calls. Was driving at the time. No voicemail left. Finally managed to get hold of the driver. He had left it with a neighbour which was unacceptable to my husband. The sender got them to pick it up but they obviously didn't like that and have failed to deliver. Sender now using another courier for our delivery. Will never knowingly use D H L again.”
“Sent my transcripts via DHL to USC for their admission verification. Tried the registrar, official USC postal mailbox, the secretary's office and her own personal address, as well as one of the staff's rented mailbox. None of them were delivered. Among all 6 attempts only 1 was ever in California. Lost my master program offer because of DHL.”
“DHL IS HORRIBLE. THEY DELIVERED A TUB TO MY HOUSE. THE DRIVER WAS ON HIS CELL PHONE THROUGH OUT THE DELIVERY. HE PULLED DOWN MY POWER LINES AND CABLE LINES FROM MY HOUSE. HE GAVE ME A PHONE NUMBER TO HIS SUPERVISR TOLD ME TO CALL AND THEY WOULD TAKE CARE OF IT. SINCE THEN I TRIED TO REACH OUT TO DHL NUMEROUS TIMES AND NOTHING. IM STUCK WITH THE BILL!!!!!!”
“Absolute shambles of a courier service. The entire process right from customs to delivery is mishandled and almost a mockery. Their service lines are non existent. Be ready to hear their catchy callertune for 10 mins on end. Don’t deserve even a single star”
“How to make money without actually doing anything. This is the motto by which DHL runs. Every aspect of their service is a gimmick. Who takes 2 months to deliver a package and that too with a customs charge of 100%. Only DHL can come up with these lame ideas of getting money from people. Backwards non existent service. 0/5”
“Over the last 2 years I have had 8 packages sent to me via DHL. DHL lost every single one of them. Every single one went to the wrong address, wrong city and wrong state. EVERY SINGLE ONE. They are rude, crude and completely unhelpful. I can't wait until this company goes bankrupt.”
