“I've sent a lot of parcels, all of the same dimensions and weight with ParcelMonkey. On two occasions I've had them come back after delivery to say additional charges have been made for the parcel due to weight being over. This is incorrect. The parcels all weigh the same and are the same size ( I only sell one product).
I will not use them any longer if they can't defend their actions.”
“I booked two packages from the US to the UK both on 2-5 business day delivery. One arrived but the receiver had to pay 26 pounds to release the package even though I had labeled it as a gift. (which they said i had not) the second package STILL has not arrived .. it's been 2 weeks.....”
“First and last time I will use Parcel Monkey . I dropped off my package at Fedex on November 5, 2020 to start the process to go to EMS. It said it would take 7-10 days to get it to the destination in the Philippines. Last tracking was November 19 ,2020 arrived in London . No more tracking information after that . It’s been 30 days and now it’s December 5,2020 and still not arrived . I have written so many inquiries on issues and still no response. What kind of company is this . I would have rather just paid double with FedEx , UPS air DHL to make sure I can track my package or talk to a human being to resolve this issue . HIGHLY UNACCEPTABLE!!!”
“Pay more - get more
You get what you pay for. A small discount going through this middle man, you can't call them - you can't call the courier. Day after day you wait for them to collect - they don't. You waste time complaining to their Live Chat - time wasters !”
“I booked a collection with a next day delivery service, item collected on a Tuesday and should have been delivered on the Wednesday and after chasing parcel monkey and the courier company direct it was finally delivered on the Friday. I had, unfortunately, booked the same service again on the Tuesday (before I realised that it isn’t actually a next day service at all) and had an item collected on the Wednesday that again any many chases was eventually delivered on Monday.
I complained to both the courier company and parcel monkey - the courier said Parcel Monkey should refund my cost as they didn’t deliver on time. I contacted parcel monkey several times who has no contact numbers you can only contact them via online chat / email. All they kept saying was somewhere deep down in their terms and conditions it doesn’t matter if the next day service you paid for doesn’t deliver, basically it’s tough! The last few messages I sent they ignored all the questions and just copied and pasted the t&c’s clause so their customer service is the same sub standard as the deliveries they offer! I asked how can they sell a ‘next day delivery service’, charging a premium for the next day part that quite obviously is NOT a next day service. It wasn’t just an unfortunate event whereby it got delayed, it was never a next day delivery service in the first place as both my parcels turned up 3 days later! False advertising, selling false services - not sure how they are getting away with it but I will be contacting trading standards too!!
AVOID, there are much better companies to use!!
P.s. I suspect if they see this review they will post the clause out of their t&c’s about how they don’t ‘guarantee’ next day delivery! They won’t actually recognise the fact that they are falsely selling a service by calling it ‘next day delivery’ when infact its 3-4 day delivery!!”
“Absolutely poor customer service
Absolutely poor customer service. If things go wrong they are unable to help you. They reply quickly without even reading your message and sending templated responses.I booked two ParcelForce deliveries with them, they were collected but then stuck at the depot. I had to go all they way to the local depot under the rain on my bike to find out that ParcelForce doesn't see the shipping labels in their system for my ParcelMonkey bookings. There is clearly a technical glitch in tech system, I tried to explain them the issue in different forms but ParcelMoneky customer service were absolutely unhelpful. Never again.”
“Not even worth one star probably one of the worst experiences I have had when it comes to shipping, customer service atrocious, to exhausting to tell the whole story, back to the Post Office counter for me where you can actually talk to a human being!”
“I paid for a package to be sent with ParcelForce. Downloaded the sticker. Carefully packaged it all up. Took it to a local post office. Received confirmation on their website + receipt from the post office. My package was lost. Parcelmonkey wanted proof of postage. GIVEN. Proof that the recipient never received it. GIVEN. Contact of recipient given. A receipt to prove the cost of my package NOT over 12 months old!! What??!! So anything over 12 months is NOT INSURED WITH Parcelmonkey! DONT USE THEM!”
“Horrible experience! I not have a large parcel that has been sent from uk to us and is being held at customs in Miami due to Parcel monkey incorrectly adding extra numbers to the total declared value of the parcel! The value was only 527.00 (as writen on the actual invoice) but Parcel monkey wrote on the waybill (airbill) that the value was 52,711.00!!! Now customs is saying I'll need to pay taxes on that amount!!!!! Are you kidding me?????? At this point I'll probably need to just let them send the parcel back to uk... will then be charged for the return shipping... and then need to pay again to send back to US in hopes that they don't make another error!!!!!”
“I first placed this review on Trustpilot but ParcelMonkey would apparently not comment without me placing my order details & giving them my identity. As there is no way to contact Trustpilot without filling in such a form, I decided to post here because, as will become apparently, there was absolutely no way I was booking through ParcelMonkey.
"Deceptive Dealers: Price doubled at checkout
This is the ONLY courier company I've encountered who roughly doubled their cost of delivery at checkout. They had all the correct details: destination, dimensions & weight, yet when it came to paying, the price almost doubled, which is no joke when sending things abroad. Deceptive is the mildest description I can offer. Parcel Hero, on the other hand, although about 10% more expensive than Parcel Monkey's initial quote, provided the required service at the price Parcel Monkey cited initially."
Subsequently, Parcel Monkey asked for order details. Obviously, I did not order from them after this fiasco. Inputting order weight, size & destination produced half a dozen prices upto £35. I can still do this now. However, once through to the final page - without re-entering those data - prices were around ~£60.”
“Really really dreadful service.
I sent a parcel weighing 22kg, I know the parcel weighed at least 20kb because it was a set of York dumbells with a defined weight.
They sent me an additional invoice for £8.96 becaise they claimed I sent a package weighing 49kg!!
They refuse to budge or listen, they just dont care.
This operation a total scam.
DONT USE THEM!!!!!!!!!!!!!!!!!!”
“I’ve had two experiences of the lackadaisical service by this company. They always offload the problem to their chosen courier and accept no responsibility at all. Shocking imo and I’d advise you to look elsewhere”
“Don’t expect an lost item insurance payout!
Sent a posters in a tube (worth $90) to Hungary using this site and it never arrived - after 3 months of constant inquires I was told it “was lost” Oh, and by the way, the insurance included in the price quoted to me (see picture) did not apply, only to “commercial users” AH what? Why not state that in the quote you gave ME? I will NEVER use these useless monkeys again!”
“Worst service ever. DO NOT USE.
They have lost one parcel (containing very important and dear items) despite me having followed all their package instructions.
Two months down the line chasing them every day for an answer, they still have not replied with a solution.
I seem to be taken from one customer service to another, it is very hard to get in touch with them, they offered me £300 compensation to then re-writing to me saying they need a document first and taking away the offer.
I have supplied the document and are now asking for an additional document.
I have the feeling this is a real scam designed to waste people's time and force them to ultimately give up. But i will NOT!
It is in my full right to receive a reimbursement for the loss of my belonging and I want justice!
I am working full time and due to Covid implications I've had to change home address, hence the need for a parcel pick up. It is disgusting how i am having to waste my time everyday chasing for something they owe me!
To you consumers: please DO NOT engage with this service, it is very bad and staff is very incompetent. A real waste of money and time and still waiting for an answer. I will contact the police next.”
“I sent a package via parcel monkey and it got sent back to me because they said there was an issue with the address. I asked several times for more information on this. What was the issue with the address? Which part? They wouldn’t tell me and wouldn’t refund my money. If you’re going to return parcels you need to state a proper reason why.”
“TL;DR - They charged me for made up weights by themselves, yet my bank thinks they are right, due to the fact that they've created an invoice with the weights they wanted the parcel to be. NEVER USE THEIR SERVICE! Even if it looks cheap, go with DHL/Parcelforce, initially my parcel costed £78 later on became a total of £256 with their scam.
I've used their service to transfer 2 parcels, I've measured them out, weighed them and booked them to be carried out by parcel monkey. They've used 2 carriers, 1 for UK, 1 for outside of UK. Initially, they do not measure the parcels, yet they declare measurements that are incorrect at parcelforce, later on the parcel is weighed out by DHL and it turns out the actual weight is the one I declared. Later on, I get an email and a transaction from my card of a total of £178 additional charge for 22 kgs more, which they cannot provide an evidence for about a month, with the excuse that the "carrier" is still sending evidence. Finally, they send me as an evidence a scanned parcel, just the outside of it, no details, no weights, nothing.”
“A month after receiving my packages I noticed an unauthorized charge on my credit card. I was charged an extra $30.00 and told I had sent packages of a completely different dimension. Then I was told I must send pictures of the boxes with a measuring tape. This is a total scam. This is totally unfair and everyone should be warned that this company is dishonest.”
“USE OTHER PROVIDERS - Got to be one of the worst customer experiences I have unfortunately been part of. I sent a parcel back in April which was never delivered, I was told by PM that the item has been destroyed by the courier company due to damage to the parcel by the courier company and then this was changed to lost when they realised they would need to pay-out, shambles springs to mind. I will be using Parcel2go going forward, I have never had an issue with them and PM clearly don't care about customer experience, only care about revenue!”
