“I am still waiting I on a refund. Almost a month later. When I update my ticket request, I get told to wait for the correct department to contact me. They never do”
“My parcel was picked up and arrived in New Zealand without a problem. My issue was after delivery when I was charged an additional amount and now no one will correspond with me!
I sent an item that was 1.68kg according to the manufacturer/retailer Add the wrapping and you may get close to what I weighed it at, 3kg, well within the 5kg limit for the rate paid. I have now been charged extra because They say I am 7.2kg. This is impossible! Someone has either made a mistake or is running a scam charging more after offering the best price! Be careful!!!!”
“I've had a terrible experience with Parcel Monkey UK. My parcel arrived damaged, and 3 pairs of sunglasses were completely bent. Despite my 300 GBP insurance coverage on my pack, the company hasn't paid for my losses. Their excuse was that I didn't hold a receipt for the glasses. The damaged glasses are still available to purchase online, and those websites clearly state the price of the sunglasses. I only advise using Parcel Monkey and its insurance services if you have a RECEIPT FOR ALL THE GOODS in the parcel otherwise having and insurance is pointless as Parcel Monkey UK will be ripping you off.”
“One big cluster f***
Dan
You sent this 2 months ago
Why is this still stuck in Chicago?
Customer Service
Customer Service sent this 2 months ago
Courier Partner *
Hi Dan
this is left USA last night
Kind regards,
Customer Service
Dan
You sent this 2 months ago
PMS81VPO "this is left USA last night", How long does it take the tracking to be updated? I'm still showing "At departure hub".
PMSZD26G, PMS0CPIM, PMSRHPUV ... and these are still in London?
Thanks,
dan
Dan
You sent this 2 months ago
We sent 2 packages (35 lbs each) USA to the Philippines 3 months ago. They just received there and the people had to pay to get one out of the Post Office and the other out of Customs. They would not deliver because they were too heavy.. I'm sure hoping these 4 shipments with Parcel Monkey do not have the same poblems.
Thanks,
dan
Customer Service
Customer Service sent this 2 months ago
Courier Partner *
Hi Dan
everything for PH are on hold at UK , as PH has closed its borders for EMS service ,once we have opening , this will be connected to PH soon
Kind regards,
Customer Service
Dan
You sent this 1 month ago
I'm having trouble understanding this. Why are you still giving quotes to ship to the Philippines? Shouldn't you caution customers that the border is closed and cannot be delivered until this changes?
Customer Service
Customer Service sent this 1 month ago
Courier Partner *
Hi Dan
this is temporarily , so we are expecting this to open anytime now
Kind regards,
Customer Service
Dan
You sent this 1 month ago
I called Fed X in Rockford, IL and was told there are no holds on International shipments to the Philippines. I feel I am getting conflicting information.
I have another laptop to ship to the Philippines and will wait till the 4 shipments move from London.
Thanks, dan.
Customer Service
Customer Service sent this 1 month ago
Courier Partner *
Hi Dan
sorry but fed ex ship only domestically till our warehouse, from there international EMS take over and deliver it to detestation
this is an EMS service and this is currently on hold at UK
Kind regards,
Customer Service
Dan
You sent this 1 month ago
Thank you for the clarification.
Another question.
Does EMS deliver to the home address destination?
My reason for asking is I sent 2 packages to the Philippines earlier this year by USPS. The recipients of the packages had to pick them up, they were not notified that they were in, and then had to pay a fee to get them released.
Thanks,
dan
Customer Service
Customer Service sent this 1 month ago
Courier Partner *
Hi Dan
yes they do , but if they couldn't find the address , or they have trouble contacting the receiver, they keep it ans ask the receiver to pick it
Kind regards,
Customer Service
Dan
You sent this 1 month ago
PMSRHPUV Sent 6/11 still In London since 6/24
PMS81VPO Sent 6/19 still in London since 7/6
PMSZD26G Sent 6/12 still in London since 6/24
PMS0CPIM sent 6/18 still in London since 6/26
These are still in London?
When are they going to move to the Philippines?
Thanks,
dan
Customer Service
Customer Service sent this 1 month ago
Courier Partner *
Hi Dan
as destination country PH has closed the border for EMS service temporarily, everything for PH are on hold at UK , once they opens it , we will connect this to PH soon
Kind regards,
Customer Service
Dan Woodliff
You sent this 1 month ago
So EMS cannot go there but UPS and Fed Ex can?
Customer Service
Customer Service sent this 1 month ago
Courier Partner *
Hi Dan
yes , fed ex and Ups have theri own flights, but EMS goes in passenger flights , so it is restricted
Kind regards,
Customer Service
Dan
You sent this 1 month ago
I have another laptop to ship to the Philippines. The laptop in this pacage has been stuck in London for about a month. It it realistic to use your service again?
Customer Service
Customer Service sent this 1 month ago
Courier Partner *
Hi Dan
we have the confirmation that , all the items for PH are moving this week from UK
Kind regards,
Customer Service
Dan
You sent this 4 weeks ago
Did all 4 shipments move or are they still stuck in London?
Customer Service
Customer Service sent this 3 weeks ago
Courier Partner *
Hi Dan
yes all of them are on hols at PH , will be moved very soon
Kind regards,
Customer Service
Dan
You sent this 3 weeks ago
Can I ship a new package to the Philippines and expect it to arrive in less than 60 60 days?
Customer Service
Customer Service sent this 3 weeks ago
Courier Partner *
Hi Dan
we will check with the carrier on this, and confirm you shortly
Kind regards,
Customer Service
Dan Woodliff
You sent this 3 weeks ago
Thank you,
My other 4 packages are still showing being in London? "yes all of them are on hols at PH , will be moved very soon"
Customer Service
Customer Service sent this 3 weeks ago
Courier Partner *
Hi Dan
yes
Kind regards,
Customer Service
Dan Woodliff
You sent this 3 weeks ago
Yes??? What does yes mean? Are the 4 packges in London or are they in the Philippines?
Customer Service
Customer Service sent this 3 weeks ago
Courier Partner *
Hi Dan
as per carrier, this is going to move soon for PH .
Kind regards,
Customer Service
Dan Woodliff
You sent this 3 weeks ago
What is soon?
They have been in your possession since June 11th, 12th, 16th, and the 19th.
Customer Service
Customer Service sent this 3 weeks ago
Courier Partner *
Hi Dan
we are waiting for the connection confirmation from the airlines
Kind regards,
Customer Service
Dan
You sent this 2 weeks ago
8/20/20
PMSRHPUV
Dropped off Jun 11, 2020, 1:01 PM
In London Jun 24, 2020, 2:00 PM
PMSZD26G
Dropped off Jun 12, 2020, 7:13 AM
Arrived London Jun 24, 2020, 2:00 PM
PMS81VPO
Dropped off Jun 19, 2020, 9:04 AM
Arrived London Jul 2, 2020, 2:00 PM
Then it arrived in London again Jul 6, 2020, 2:00 PM
Then it left London Aug 12, 2020, 3:30 PM
Then it arrived in London Aug 18, 2020, 12:25
PMS0CPIM
Dropped off Jun 18, 2020, 3:28 PM
Arrived London Jun 24, 2020, 2:00 PM
Left London Aug 14, 2020, 3:25 PM
I don't understand why only 1 package left London?
Why did a package leave London Aug 12 and return to London Aug 18?
All these packages were mostly school supply's. School starts Aug. 24.
I had to repurchase school supply's and a laptop in the Philippines.
If these cannot move out of London, please return them to me and reimburse me for the funds you charged me to ship USA to the Philippines.
Customer Service
Customer Service sent this 2 weeks ago
Courier Partner *
Hi Dan
Currently we are checking with carrier again for get information.
Will inform you on the connection.
Kind regards,
Customer Service
Dan Woodliff
You sent this 2 weeks ago
Find a different one.
Customer Service
Customer Service sent this 2 weeks ago
Courier Partner *
Hi Dan
It is arrived again UK facility center back on 18th Aug, so we get to know the status from carrier.
Kind regards,
Customer Service
Dan
You sent this 2 weeks ago
Get them moved and delivered shortly or return them to me and reimburse
Dan
You sent this 2 weeks ago
If these 4 shipments are not out of London and on there wat to the Philippines by 08/29/2020, return them to me and reimburse the charged fees.
Customer Service
Customer Service sent this 2 weeks ago
Courier Partner *
Hi Dan
Still waiting to get information, will let you know.
Kind regards,
Customer Service
Dan Woodliff
You sent this 2 weeks ago
I don't need information
If these 4 shipments are not out of London and on there way to the Philippines by 08/29/2020, return them to me and reimburse the charged fees. .
Customer Service
Customer Service sent this 2 weeks ago
Courier Partner *
Hi Dan
We give clear information once received from Carrier. Keep you posted.
Kind regards,
Customer Service
Dan Woodliff
You sent this 1 week ago
As I said, move them by 8/29 or return to me and refund me the shipping costs.
Customer Service
Customer Service sent this 1 week ago
Courier Partner *
Hi Dan
Noted and we will get back you on this.
Kind regards,
Customer Service
Dan
You sent this 1 week ago
Ship it by the 29th or return and refund
Customer Service
Customer Service sent this 1 week ago
Courier Partner *
Hi Dan
The parcel items are currently in transit and have yet to arrive in the destination country. Please wait for sometime.
Kind regards,
Customer Service
Dan
You sent this 1 week ago
All 4 shipments tracking updates show that they have been in London over 30 days
Customer Service
Customer Service sent this 1 week ago
Courier Partner *
Hi Dan Woodliff,
once it clears the customs in PH , you can see more scan soon
Kind regards,
Customer Service
Dan
You sent this 1 week ago
These 4 did mot not get scanned when they leave London?
Are you telling me they have left London?
Customer Service
Customer Service sent this 1 week ago
Courier Partner *
Hi Dan
Still the customs not yet released. Please wait for sometime.
Kind regards,
Customer Service
Dan Woodliff
You sent this 1 week ago
Which Country's Customs?
Customer Service
Customer Service sent this 1 week ago
Courier Partner *
Hi Dan
Yes destination country customs, will inform you once it is released.
Kind regards,
Customer Service
Dan Woodliff
You sent this 1 week ago
Are you telling me all 4 shipments were not scanned when they supposedly left London?
Customer Service
Customer Service sent this 1 week ago
Courier Partner *
Hi Dan
We are checking with carrier to get detailed information. Will inform you.
Kind regards,
Customer Service
Dan Woodliff
You sent this 1 week ago
If you do not have scans, they are still in London or lost.
There is no way they could have left London if they were even there. Something is not passing the smell test here.
Customer Service
Customer Service sent this 1 week ago
Courier Partner *
Hi Dan
Please give some time to get the information from carrier.
Kind regards,
Customer Service
Dan Woodliff
You sent this 6 days ago
Does the "Carrier" have a phone or email?
Customer Service
Customer Service sent this 6 days ago
Courier Partner
Hi Dan
No , all the inquiries goes through us only
Kind regards,
Customer Service
Dan
You sent this 6 days ago
"Please give some time to get the information from carrier."
How much time will you need?
Customer Service
Customer Service sent this 5 days ago
Courier Partner *
Hi Dan Woodliff,
Apologies for the inconvenience caused, as per recent status,
PMSXCH3O (EH015439840JE) / PMSRHPUV (EH015452599JE) - this bag was quarantined as it contained prohibited items. I will need to make some further enquirers on this bag and get back to you as soon as they can.
PMS81VPO (CA000000513JE) - This bag was uplifted on 19AUG, we are currently awaiting confirmation of arrival at destination from the Carrier.
PMS0CPIM (EH015453149JE) - Awaiting to get status on this.
Kind regards,
Customer Service
Dan
You sent this 5 days ago
PMSXCH3O (EH015439840JE) / PMSRHPUV (EH015452599JE) - this bag was quarantined as it contained prohibited items. I will need to make some further enquirers on this bag and get back to you as soon as they can.
One of these tracking numbers are not mine (PMSXCH3O)
PMS81VPO, PMSZD26G, PMS0CPIM, PMSRHPUV are my Parcel Monkey shipment tracking numbers.
And this shipment # PMSZD26G ????
This is getting real crazy and quickly approaching 90 days in your possession.
Customer Service
Customer Service sent this 5 days ago
Courier Partner *
Hi Dan
We will resolve this issue soon.
Kind regards,
Customer Service
Dan
You sent this 4 days ago
What is Parcel Monkey's definition of "soon"?
Customer Service
Customer Service sent this 4 days ago
Courier Partner *
Hi Dan
Every day we are chasing them to get the details. Once we get the details from our delivery partner, keep you posted.
Kind regards,
Customer Service
Dan
You sent this 3 days ago
So your telling me Parcel Monkey has no idea where they are at.
Customer Service
Customer Service sent this 3 days ago
Courier Partner *
Hi Dan
all the items for PH were on hold , so we are checking , if they reached destination or not ,
Kind regards,
Customer Service
Dan
You sent this 2 days ago
So, as I said, Parcel Monkey does not know where they are at.
Dan
You sent this 1 day ago
Great job Parcel Monkey.
Parcel Monkey never told me they were lost.
I will start the claim process and I'm hoping it goes smoother than the past 90 days.
Dan Woodliff
You sent this 21 hours ago
There is no "Report a Problem" to click on.
Ii there is and I missed it, send a photo of it.
dan”
“They've sent parcel and used senders details instead of the receivers which resulted in parcel being shipped around the globe and never delivered, then offered to dispose of the package. I can't find a reason why this company should exist and confuse people by suggesting that someone can actually get things delivered via their service.”
“Paid over £50 to send a parcel with insurance covering the items value. Courier damaged the parcel and took 3 days to deliver. Opened a claim with parcel monkey and they are offering half of the insured value, asked them to recheck there findings as I had sent them an invoice, they took 6 days to reply saying that my parcel had been packaged incorrectly. Baring in mind they had already made the offer the week prior.”
“"Saturday delivery option" doesn't work. Booked to deliver on Saturday and date was changed to Monday. Useless customer service thereafter. Very dissatisfied with them.”
“Paid additional pricey insurance for a heavy parcel I was returning in its original packaging to the supplier. It arrived damaged and looked like it had been dropped, dragged along the floor. It was a heavy carton and I was charged accordingly, as over 25kg I assume it was a 2 man lift. But on that basis it wouldn't have been so damaged. Parcel Monkey refused my claim for the £39 worth of damage I was deducted by the company for the returned goids. PM refused a payout from the insurance, ignored a posted letter and follow up email complaining. Might consider small claims court or some other avenue of claiming. Terrible PM service (24 hour delivery took 5 days too). Never use them. Cowboys.”
“SCAM ALERT
Beware of this company. Once you pay for the service, they will recharge your credit card for more money, fraudulently claiming that the dimensions and weight were inaccurate. I had my card charged for an additional $100+ fraudulently. The company is well aware of this unscrupulous practice but continues to do so. See the attached FedEx receipt that clearly shows the package weighs 31 lbs. The company later claimed it was over 35 lbs without any proof. Sent me a bogus invoice for the additional charge. The actual dimensions on my package were 16x16x17 and Parcel monkey claims it was 35x20x17. See attached pictures.”
“They will not provide even the most basic tracking information without the creation of an account. I've been around far too long to give a marketing department that much personal information.”
“The best help I can give any future customers is AVOID AVOID AVOID this useless company. They are acting illegally when they sell insurance that covers almost nothing, tell you have a week to claim, total illegal. Parcels are flung around and they take your money with no responsibility.”
“DO NOT USE!!
Paid for 48 hour delivery, our boxes arrived 3 days late. This we could cope with but when the boxes did arrive they were severely damaged. Whole sides were ripped off boxes and various items were smashed, broken and damaged. We packaged everything in line with the guidance and so we are obviously extremely disappointed with this service.
We took out insurance and this counts for nothing!! They are refusing to give compensation for things NOT on the restricted items list. Absolute cowboys. They have broken so much of our stuff and I will have to replace it all myself.”
“No refunds are given for incomplete service
Parcel Monkey got the fee, arranged the pick up of my luggage.
A secondary deliver company (parcel force) picked up the delivery. They returned back the parcels to the pick up location 3 days later without any explanations.
Parcel Monkey refuses to give refunds. I am charged for a service that is not completed at all!
Parcel Monkey is a scam company, don't use them. My advice is use DHL or FedEx instead.”
“I insured the delivery of a TV. I clearly stated in the description during the purchase of Insurance that the Item was a TV. After they delivered my TV damaged they refused to pay for the damage telling me that TVs are not included in T&C of Insurance. They accepted and kept the money I paid for the insurance knowing the content was a TV.
The support told me to write a complain and so I did. They didn't even bother to reply.
On my opinion This is a scam and consumer should be protected!!!”
“AVOID AT ALL COSTS
PM8472688
DX Freight Next Day
Horrible experience! AVOID at all costs!
I have sent an expensive item (480£) that I insured for the whole amount, through them and not only that it took longer to arrive, but the product arrived damaged, upside down and part of the box was missing. The item was very well packed and secured, also the driver that collected confirmed that the box was adequately sealed and secured. After I found out that the product arrived damaged I opened a claim that is now taking longer than 2 weeks to get sorted.
The first time they decided to refund only 250£ of the total 480£ punds that I insured and after they took responsibility for the fact that the product arrived damaged, I replied and tried to explain that I need the whole amount to be refunded they said that is my fault and that the package was not well packed and they say my claim is rejected.
I will proceed and go to the small claims court and hopefully I will get my money back and also the delivery fee, because obviously the delivery was a joke.
DO NOT WASTE YOUR TIME WITH THEM!”
“Hello,I don't know who's going to see this before you make a very bad decision when sending anything through this company that's so cheap and your package will never reach its destination"China"like Me!its still stuck some where and them or EMS China don't know what happen!120days in Shipping from the Couriers!don't waste your time or you will waste your money!”
“5 problems in 2 months, 2 taking cash from my bank without authorization and overcharging for parcels that were the correct weight. 3 missing parcels.
I understand the current situation but the staff just stonewall you when you try to seek remedy. These used to be good, but they have fell apart recently unlike some other very reliable courier services.”
“Currupt and lying company. Do not use them if you value what you send because they will not cover you even if you pay extra for insurance after your item is smashed by their incompetent couriers (Parcel Force).”
