“Returned my parcel to me, rather than sending to the recipient. After 10 days of contacting customer service, there has still been no resolution. Appalling customer service.”
“My biggest issue with Parcel Monkey was they charged my credit card extra after the shipment reached the destination citing some vague reasons which I could never understand. In addition, the courier company also charged me extra. I ended up paying a lot more than the initial quote I had received from Parcel Monkey.”
“I sent a package from NYC to NZ and it was 'pending' for two months. I followed up with customer service for an update and they notified me two weeks later that the package was lost. I am still trying to get more information about this but it's impossible to communicate with anyone and there is no phone number to speak to a human. Worst experience ever.”
“They collected my parcels 5 days late then never sent them to the country I posted them to. Then made me pay to have them returned or threatened to destroy them. Finally only 2 out of the 3 parcels were returned and they are not responding to queries as to where the third one went. Since they work with the courier you cannot contact the courier directly to trace it. AVOID. Was a very costly mistake.”
“Well. . . I haven't a bad experience to relate. In fact, I don't 'qualify' to make a comment. However, if this is allowed to be published, I would like to offer my sincerest condolances and thanks to the long list of people who have suffered at the hands of this fraudulent company (which by rights should be prosecuted, made to pay compensation and be shut down) but also my thanks because, had I not logged on here to read these (sorry) reviews beforehand, I was about to become yet another casualty of their malpractice.
So sorry you've all learned the hard way (!) but thank you so much for sharing. . .”
“It looked to good to be true and it was. I have been charged extra money as apparently my parcel was bigger and weighed more than stated. Sadly Parcel Monkey can't provide evidence and push that back onto the customer to provide and even more worrying that have quoted me 2 different parcel sizes and 6 different weights. Beware they can charge you what they like retrospectively!”
“ABSOLUTE SCAM! AVOID!
Two days after recipient received the parcel, Parcel Monkey billed me for additional charges citing that the parcel weighed more than specified. I have sent them photographic evidence to the contrary which they claim does not match the images they have on file (without sharing those images with me). I am having to dispute the charges via my credit card as they had billed the charges without my authorisation. Speaking to friends about this service, it appears the same has happened to them. Avoid!”
“Ordered Express24 and left the parcel in the shop a week ago. But the parcel has not been collected yet so contact the customer service team but not very helpful, just keep saying "will chase the courier to pick it up asap" and still waiting.... Really disappointed in their service!”
“I've sent a lot of parcels, all of the same dimensions and weight with ParcelMonkey. On two occasions I've had them come back after delivery to say additional charges have been made for the parcel due to weight being over. This is incorrect. The parcels all weigh the same and are the same size ( I only sell one product).
I will not use them any longer if they can't defend their actions.”
“I booked two packages from the US to the UK both on 2-5 business day delivery. One arrived but the receiver had to pay 26 pounds to release the package even though I had labeled it as a gift. (which they said i had not) the second package STILL has not arrived .. it's been 2 weeks.....”
“First and last time I will use Parcel Monkey . I dropped off my package at Fedex on November 5, 2020 to start the process to go to EMS. It said it would take 7-10 days to get it to the destination in the Philippines. Last tracking was November 19 ,2020 arrived in London . No more tracking information after that . It’s been 30 days and now it’s December 5,2020 and still not arrived . I have written so many inquiries on issues and still no response. What kind of company is this . I would have rather just paid double with FedEx , UPS air DHL to make sure I can track my package or talk to a human being to resolve this issue . HIGHLY UNACCEPTABLE!!!”
“Pay more - get more
You get what you pay for. A small discount going through this middle man, you can't call them - you can't call the courier. Day after day you wait for them to collect - they don't. You waste time complaining to their Live Chat - time wasters !”
“I booked a collection with a next day delivery service, item collected on a Tuesday and should have been delivered on the Wednesday and after chasing parcel monkey and the courier company direct it was finally delivered on the Friday. I had, unfortunately, booked the same service again on the Tuesday (before I realised that it isn’t actually a next day service at all) and had an item collected on the Wednesday that again any many chases was eventually delivered on Monday.
I complained to both the courier company and parcel monkey - the courier said Parcel Monkey should refund my cost as they didn’t deliver on time. I contacted parcel monkey several times who has no contact numbers you can only contact them via online chat / email. All they kept saying was somewhere deep down in their terms and conditions it doesn’t matter if the next day service you paid for doesn’t deliver, basically it’s tough! The last few messages I sent they ignored all the questions and just copied and pasted the t&c’s clause so their customer service is the same sub standard as the deliveries they offer! I asked how can they sell a ‘next day delivery service’, charging a premium for the next day part that quite obviously is NOT a next day service. It wasn’t just an unfortunate event whereby it got delayed, it was never a next day delivery service in the first place as both my parcels turned up 3 days later! False advertising, selling false services - not sure how they are getting away with it but I will be contacting trading standards too!!
AVOID, there are much better companies to use!!
P.s. I suspect if they see this review they will post the clause out of their t&c’s about how they don’t ‘guarantee’ next day delivery! They won’t actually recognise the fact that they are falsely selling a service by calling it ‘next day delivery’ when infact its 3-4 day delivery!!”
“Absolutely poor customer service
Absolutely poor customer service. If things go wrong they are unable to help you. They reply quickly without even reading your message and sending templated responses.I booked two ParcelForce deliveries with them, they were collected but then stuck at the depot. I had to go all they way to the local depot under the rain on my bike to find out that ParcelForce doesn't see the shipping labels in their system for my ParcelMonkey bookings. There is clearly a technical glitch in tech system, I tried to explain them the issue in different forms but ParcelMoneky customer service were absolutely unhelpful. Never again.”
“Not even worth one star probably one of the worst experiences I have had when it comes to shipping, customer service atrocious, to exhausting to tell the whole story, back to the Post Office counter for me where you can actually talk to a human being!”
“I paid for a package to be sent with ParcelForce. Downloaded the sticker. Carefully packaged it all up. Took it to a local post office. Received confirmation on their website + receipt from the post office. My package was lost. Parcelmonkey wanted proof of postage. GIVEN. Proof that the recipient never received it. GIVEN. Contact of recipient given. A receipt to prove the cost of my package NOT over 12 months old!! What??!! So anything over 12 months is NOT INSURED WITH Parcelmonkey! DONT USE THEM!”
