“Do NOT use parcel monkey for delivery. In my experience they are a frustrating, ineffective, client-careless company. They acted in breach of their own terms and conditions resulting in the Christmas parcel I'd sent to my family being destroyed on 29th December without the 72hours notice I was entitled to retrieve and salvage it. I had to seek out information through the courier myself because Parcel monkey left me waiting from 24th December until late February with 'no updates from the courier'. I told them what I'd found out independently, then suddenly they sent the same information. Untrustworthy and callous. My case has still not been resolved. I've given one star because though apparently powerless to properly help, at times, the client service operatives seemed to have some empathy”
“Joke of a company, doesn't collect on time, delivered parcels to wrong addresses and refuse to take any responsibility. Id love to get these idiots in court.”
“DO NOT SHIP WITH PARCEL MONKEY! SAVE YOUR MONEY!
They "lost" my package. Did not return my money and did not pay the insurance - even though I PAID FOR IT!”
“AVOID AT ALL COSTS... Paid £41 for same day collection with added insurance. Now on day two with no sign of collection. No contact number for customer service and generic replies followed by fake promises when you do get a reply. PAY PEANUTS GET MONKEYS”
“The absolute worst experience I've ever had. I've booked the Parcel Force International service, which was advertised as 4-5 days delivery (to the EU). The parcel was collected from the post office on the 15th -- it is now the 5th of February and the parcel still hasn't been delivered. The tracking hasn't been updated in 2+ weeks.
I've reached out to Parcel Force on numerous occasions but they refused to provide any information as the service was booked through Parcel Monkey.
Parcel Monkey has failed to provide ANY help, ANY indication of where the parcel is etc. I've contacted them 4 times in the space of 2 weeks, and every time they advised me to WAIT and 'KEEP AN EYE ON THE TRACKING'. Like, WHAT? 3+ weeks have elapsed since this parcel was collected and it still hasn't been delivered, and you keep telling me to wait and check the tracking???!! They also kept insisting that both Brexit and COVID were causing delays, but 3+ weeks is no longer considered a delay -- it's an OUTRAGE. Not in their opinion, though, hence they refused to investigate with Parcel Force.
Since the service I paid for (£30+) was NOT provided, I've requested my money back. Their reply was another apology -- nothing else. No assurance that they're looking into it or anything like that. They've said they've reached out to PF, but given their lacklustre replies I suspect they never bothered to. Otherwise they'd have been able to tell me where the parcel was/is or if it's been lost etc.
AVOID booking delivery through Parcel Monkey AT ALL COSTS. Their customer service is APPALING, OUTRAGEOUS AND RATHER RUDE.
Book through the courier directly, otherwise you may consider your parcel as good as lost from the moment you choose Parcel Monkey!!!”
“Advice: steer clear pay via PayPal!
Item posted 30/12 with parcel force 24. Their website reports this will be next working day, that said I expected it may be 02/01 although 31/12 is a working day. Item got lost then didn't arrive until 06/01. Given I paid a premium for this service and it was not sold as described, naturally, I wanted a refund, I would have received a better service elsewhere and not had the stress of worrying about losing an important parcel. Parcel monkey have been unhelpful and are selling a service which in their customer responses (*** customer service rep manager) advises the package can take 5 days?! If this is the case it should be advertised as parcel force 'workingweek' and sold as such. I have requested refund from parcelmonkey to no avail. Parcel force will not refund as parcelmonkey took my money not them, which I get. Had I have booked direct with parcel force I would have got 50% refund, Service not sold as advertised. PayPal refunded the full amount a month later after I raised a case with them. Otherwise would have been small claims court out of principle. Parcel monkey should not attempt to defraud customers of their consumer rights by using their t's and c's. Won't use again. Steer Clear”
“The courier damaged and lost items from my delivery in a 24hr timeframe. Parcel monkey then made me jump through excessive hoops to make a claim. It took them two weeks from the incident to even send me a claim form. They have also charged me an overweight fee claiming that my 3kg parcel was 67kg, I have repeatedly asked them for evidence of this which they obviously do not have as this is untrue so they have ignored these requests. The package was collected by one delivery driver and, unless he was the hulk, it is obvious that my parcel was not 67kg. They have refused to refund the fee despite comment sense making it clear that it is erroneous. Depending on the results of my claim, I am looking into filing with small claims court”
“I wish I had an option to give ZERO! Used them before and all went well, so used them again...what a mistake!! Paid for a 3 day delivery and a month and a half later it’s still an ongoing battle! Customer service is almost non existent, you get promised they would get back to you which never happens. The list goes on! Avoid as far as possible! They take their time to reply!”
“Parcel Monkey are not the 'best service and delivery rates' available. Learn from my stupidity, do not believe their sales pitch. Check direct with the couriers or Royal Mail for prices. And I am absolutely certain you will get a better service elsewhere.
Beware of they're purposely vague descriptions of items that are prohibited for postage. The item (a rechargeable toothbrush - specifically purchased for travel as rechargeable with USB) was deemed a prohibited item. Checking with other companies, it was not prohibited, but did require particular labelling. This wasn't in any advice from Parcel Monkey. However, they happily took my money and my item. Better still, demanded return postage or have the £150 item destroyed. So £50 postage for a 1.2kg 24 x 15 x 10 cm box in total - to go from my UK address to Southampton and return.
Customer services is hopeless. There is no phone line. Only a bot or email. When you get a reply they are seriously no more than two to three hard line replies. Judging by other reviews. I am lucky. I got my item back but I donated £50 to Parcel Monkey but I'm not sure what for?”
“Don’t use them- they have denied my international collection, they don’t even know who was collected the item but it was collected by DHL international parcel collection. Customer service are unhelpful they rather avoiding the issue. I have no idea who to contact to complain.”
“I cannot stress enough how terrible the customer service has been for me and my mother who sent the parcel. Absolutely no help, on live chat they just copy and paste the same message over and over even though I asked for an explanation as they kept asking me for a business invoice. Even though my mum was simply trying to send my niece the only picture we have of her dead mother. Now it seems the parcel has been lost. Who knows? As all they keep asking me for is an invoice, delivery note etc.
The parcel was sent on the 17th of December 2020. It is now the 16th of January 2021. I still don't have an update and my family is beside themselves.
USE ANYONE ELSE BUT PARCEL MONKEY.
Probably better using the courier service directly. I have learned my lesson.”
“Total scam, driver was put out because he had to print a label for me (a service which I had paid for) so I have just received an additional invoice for weighing the item incorrectly. A single ring in a matchbox weighing 0.16kg has been reassigned as weighed by driver at 8.00kg therefore my card will be charge the extra.
What started as a internal UK package with no insurance cost £1.75 actual cost £12.87
Never again! No option to call them and live chat is an automated bot who doesn't read what you have typed. A second parcel was dumped on the street and couldn't be found by the company delivered to. The sign for name didn't exist.”
“The Parcel delivery company that don't deliver
Parcel wasn't delivered, but rather, returned absolutely demolished and damp.
Paid for extra cover but they refuse to pay out despite absolutely no grounds to refuse. The reason they give, is changed every time I prove it to be false.
Keeping the review short because they're not even worth the time spent reviewing. Scam artists.”
“You are treated like a 2nd or 3rd class customer by the couriers, by using Parcel Monkey in my experience. My parcel was arranged on a next day delivery service. It was collected 4 days late, delivered the next day, so arrived 4 days later than expected. Customer Service is shocking trying to get issues resolved. Worst of all you are not entitled to make a claim for delay!”
“They delivered but then claim parcel is overweight and charged extra. When I sent them opoes of the documents attached to the parcel from the other end proving it was not overweight they say it was oversize. I then had to get the receiver to take photos of all box dimensions with a tape measure. Still they didn't give e me the refund and they keep giving me same message that they are waiting for response from the courier for week after week of me chasing. I calll this THEFT or FRAUD. It honestly seems like a scam and they think most people will give up and accept the overcharge as it is a huge pain to get all the proof from the receiver to confirm the dimensions and weight. ”
“Two months on & I'm still waiting for the insurance payout for an item I sold on eBay that was broken in transit to the buyer.
I submitted all the papers needed for the insurance claim on 11 Nov 20 and have messaged ParcelMonkey repeatedly asking for updates on the claim.
I was advised that ParcelForce has had to send a second questionnaire to the recipient as part of the insurance claim.
However the recipient says they completed the first questionnaire six weeks ago (Parcelforce Worldwide Claim WC-2165393 - Damaged Goods Questionnaire).
This reflects badly on me as a vendor and I have now paid the recipient myself and am out of pocket £125 until ParcelMonkey pays out on the insurance I paid extra for.
My recommendation is to avoid ParcelMonkey at all costs.”
“Every time you book with them, they come to pick your stuff up 2 or 3 days late. And they come if you call them every day complaining because they do not come when you make the booking wih them. So you have to stay one week in your home waiting for them to come. And they do not care about your stuff, all the boxes came broken and the stuff demage. The biggest lost was the TV. We bought a special box and we covered the TV with bubbles, it was almost impossible to break...but not for them! they broke the TV of course. And they answer saying that they are not going to cover any damage in this stuff. Very good for this company. Let's dont forget they lost also 2 boxes, they sent to another city and I had to wait more than one week to sent me to the another city to mine.Terrible service...TERRIBLE! I lost more money with them and with all the stuff they broke than if I were buying everything new again...”
“Review date 06/01/2021
Run away as far as you can from this service if you're a business. If there was a way to give a zero star, I would have selected that, that is how bad the service is. I've had to deal with so many errors and mistakes. Missed collections, missed deliveries, tracking links not working. And to top it off, I told them in advance that I will miss collections because the tracking link is not updating but they still kept insisting don't worry and I've had collections being missed up to 2-3 days for individual parcels. So collection was made 3 days late and everyday, it was the same story. And when they know they messed up, they don't respond to the ticket, they wait for hours to pass so you really cannot say anything. There is no form of communication over telephone. When you ask to complain, they give a postal address to write to, so the complaint system is dated 2 centuries ago. Beware, if you do decide to use them on a regular basis, remember, you yourself will be working as an employee to keep on top of the orders because their team is useless. I even spoon fed them with the issues and problems and they still couldn't help. The most horrible experience ever. Had to move to another provider as it was effecting me mentally and just kept me angry all day long. And of course, my customers were upset with me because their products were being delayed.”
