Virgin Media Reviews

Name: Virgin Media
Rating: 1.16

1.2 Rating 2,414 Reviews

3 %

of reviewers recommend Virgin Media

Company Reviews

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Metrics

1.2

Based on 2,414 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Virgin Media 1 star review on 10th September 2025

Harley

Virgin Media 1 star review on 27th July 2025

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Virgin Media 1 star review on 28th June 2025

Stumbled Upon ‎(+ 1 3 2 6 2 09 03 2 5) When I Thought My Scammed Crypto Was Gone For Good.

Virgin Media 1 star review on 27th June 2025

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Virgin Media 1 star review on 12th May 2025

Kelsey

Virgin Media 1 star review on 8th May 2025

FrancisOlivia 771 At Gmail. Com

Virgin Media 5 star review on 29th April 2025

Jane

103

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Internet service discounted 6 days all payment has been done customer service rude and angry unprofessional they don’t know nothing about”

Helpful Report

Posted 4 years ago

“Virgin mobile are the worst people to speak to poor customer service. I've spent my whole day today YES WHOLE DAY!!!trying to get through to them and explain my problem but they kept passing me on one to another. Really do not recommend them at all. All they want is your money!”

Helpful Report

Posted 4 years ago

“Used to be a good company, that was many years ago. Today I spent 4 hours trying to get get them not to renew my contract once it ended. Yes 4 hours. They kept putting me through to another operator to help. I still did not get it resolved. I think that may be actually illegal. Complained on another review site, which virgin then came back with a link to make an official complaint. The complaint line said it was busy and I would have to wait for an operator. That was an hour ago. So, 5 hours to simply ask for me account to end at the end of the contract and still not confirmed. As for the service itself. They used to be the fastest, and they are not any more. A lot of service outages, so unreliable, and you cant do anything about it, because you cant get through to anyone. This is the most unprofessional company I have ever dealt with. I do expect an automated reply to this from Virgin to say contact the complain line, which no one will actually answer. Please do not be hooked into this company, they will provide a poor service and not let you leave.”

Helpful Report

Posted 4 years ago

“Worst company I have ever had the misfortune of dealing with! As if the general service wasn't bad enough, the customer service is a joke! The only reason i've given one star is because there are no options for anything lower. Most recent issue was having no working internet for over 5 consecutive days, yet they refuse to even acknowledge all the phone calls and say they won't even re-emburse for the lack of service as there was no record of any issues! One "technical support" operative even blatantly lied to me on at least one occasion. On top of that, she even refused to put me through to cancellations. Needless to say, I have spoke to "Steven or Stephen" (with no last name), and requested to cancel, lets see if they even process it! Either way, the direct debit has now been cancelled. Absolutely appalling company, in every way. Don't be fooled by the numbers that they advertise. We WERE paying for 200 mb/s, yet we got a better internet signal from a temporary mobile broadband device than we've ever had from Virgin Media, at supposedly a quarter of the speed !!! Sign up at your own risk, you have been warned.Kev”

Helpful Report

Posted 4 years ago

“I arranged a new contract through Chat, agreed a price for the exact package I was on (maxit tv with bt sports HD sky sports and m200 broadband for £65.25. The contract came through and it was £68.25, but they had removed HD sky sports. I have spent over 6 hours on chat today trying to sort this with Sowmiya, and eventually we managed to sort out another contract for £68.25 with sky HD. The contract has now just come through and it is not the price agreed. It is now £75.25. Possibly the worst experience of my life. I said just cancel it then and now they are saying this cannot be done unless I pay out the new contract.AVOID AVOID AVOID. Worst company I have had the misfortune of dealing with.”

Helpful Report

Posted 4 years ago

“Extremely poor service, been without Internet for 3 days and they refuse to do anything for another 5 days. 7 days without Internet these is like 7 days without electricity or gas. I'm unable to work.”

Helpful Report

Posted 4 years ago

“I want to cancel my subscription (TV Broadband and phone) but you have to go through so many hoops and accept penalties(I have been a subscriber for many years)that you become so frustrated and weary you lose the power to get to the end. I have never experienced satisfactory customer service and the products that include Sky Sports are appalling. Apparently I am fairly laid back and non-confrontational but with this intransigent and recalcitrant bunch of shysters I have to shoot from the hip.”

Helpful Report

Posted 4 years ago

“I've been week Virgin for 15 months. I've moved to a new build where Virgin doesn't supply and they are saying I have to pay £264 to cancel as I also have to give 1 months notice. Absolutely ridiculous. The only broadband provider who charge people ridiculous money because THEY can't provide a service. I will never ever use Virgin again. The internet is slow, unpredictable, they don't have an active complaint team (I wonder why) and they penalise people for problem's that are not the customers fault. God awful company. DO NOT GO WITH VIRGIN MEDIA.”

Helpful Report

Posted 4 years ago

“Having been a customer for many years I am about to leave because of very poor customer service and incorrect information on service status online. This meant I have spent hours trying to get through to a human trying to sort an issue with my 'new' (i.e. yet another reconditioned) V6 box thinking there was a fault, when it was in the area and not notified to customers. Offers of a free upgrade or tiny reduction in monthly cost which would tie me into a contract do not sit well when Virgin cannot even supply the service I have been paying for . Having to 'converse' with a bot and never reach a human is bad enough but the humans seem to be dishing out prepared statements and not helping anyway! There is no email, you either converse with a bot online or wait in a queue on the phone and have issues with a poor connection and background noises from a call centre. Communication company? I do not think so!”

Helpful Report

Posted 4 years ago

“Aggressive and very pushy. Avoid at all costs. They pass you round to different people when you try and leave until you eventually get aggressively interrogated about why you are leaving and they do not take the word no for an answer. Invasive questioning, a practice that should be made illegal if it isn't already. I would like to leave and this isn my notice is a complete sentence. VM need to learn and understand consent and right to terminate services whether in or out of a contract.”

Helpful Report

Posted 4 years ago

“Phoned to cancel my account 13 days ago was told it would be 10 working days no joy. Phoned up again now I was told 45 days and yet another bill to pay. Terrible service would not recommend virgin to anyone”

Helpful Report

Posted 4 years ago

“Extremely unreliable”

Helpful Report

Posted 4 years ago

“Misleading sales people and incompitant after sales. Before you reach your 14 day cooling off period call them to test out the service and staff attitude. I got off twice and ended up on the phone for over an hour just to cancel a contract. Dismal company unmotivated staff.”

Helpful Report

Posted 4 years ago

“Virgin media Ireland is such a big lier and scammer. Selling phone online that's not available. Sending a fake DPD tracking number pretending that the item is on the way and lying about next day delivery. Avoid engaging this company unless you want to become victim like me. Until now I'm still waiting for the refund.”

Helpful Report

Posted 4 years ago

“They have the worst customer service I have ever experienced. Sold me a mobile product that didn't work, charged me for it anyway. Promised to credit me three times but never did. Finally credited me then a week later accused me of under paying and sent me a late payment notice then double charged me on next bill. One of the opperaters called me stupid because my phone didn't work but it was there puk codes that were wrong. A total and utter farce in every way. They should send Branson to space and leave him there...”

Helpful Report

Posted 4 years ago

“Abysmal. Tried to change provider and got conned into another contract by customer service (!) saying I had 30 days to decide wether to leave or not. Found a good deal and called them to cancel. Apparently it’s only 14 days and I was 2 days late. They wanted to charge me £240 to leave contract. When I told them about conversation I had with one of their reps I was told it hadn’t been noted therefore would not stand by it. Been customer for 10 years and a lousy 2 days was enough for them to con me out of £240. Do not use!! Now stuck in another 18 month contract with these charlatans. Internet connection dreadful and customer service is so poor. Cannot understand a single word they’re saying and when you ask to repeat they hang up!”

Helpful Report

Posted 4 years ago

“Appalling customer service, lost phone lines 4 times in 2 weeks. Sat in queues for 20-40 mins waiting to speak to someone. When you do speak to someone, they say they have checked line and ok, then cut you off. Somone did come to box a couple of times, and tried to fix but would only last for 3 days. Eventually had to go to another supplier. Now charging me 3 months cancellation, even though I told them. Hold your telephone number to ranson. Do not use and if you are with them I recommend getting out as soon as possible.”

Helpful Report

Posted 4 years ago

“Have been a virgin customer now for 3 days but have delayed activating my router as I was told by the salesman they would not start direct debit until it was activated.i cancelled my sky for jan 1st and wanted to activate broadband for same time but received an email saying they taking payment start of December.tried with chat system was on hold for 1st night for 30-40 mins then spoke with 3 agents then got cut off. 2nd night been holding now for 1 hour 45mins . The customer service is the worst I e experienced I’m shocked. Would not recommend.”

Helpful Report

Posted 4 years ago

“Appalling customer service. The installation date changed by them 3 times which left us with no broadband, phone or TV for 53 days. No customer care, help or support. Apparently we don't qualify for compensation. Most appauling company and service we have ever had- Please avoid this company.”

Helpful Report

Posted 4 years ago

“Switched to Virgin Media Business from another supplier. To date it's been 11 days of having a partial connection (For reasons unknown, no one in our office can connect to any Google domains). So far we've had one engineer visit ("It's a network issue"), countless emails, calls and let-downs on the Virgin side. They promise to call me back, but don't, and I haven't actually had a response to an email, ever. So 11 days later our staff still have to work from home, and the call-centre just tell me that someone will look at it (but they can't tell me when). The worst start, and zero confidence that they will actually correct it. I wish I had read the reviews prior to signing up with them.”

Helpful Report

Posted 4 years ago

Virgin Media is rated 1.2 based on 2,414 reviews