DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,672 Reviews

3 %

of reviewers recommend DPD

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Metrics

1.1

Based on 5,672 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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372

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Literally the worse delivery experience I have ever had. Bought an expensive designer coat from a trusted website who use DPD as their courier. I selected the timeslot 14:00-15:00 and took an early finish at work to make sure I was in. I then had a text saying it had been delivered to a safe place and a photo of a shed somewhere!? I did not select for it to be left in a safe place and there are no sheds on my street! I then phoned DPD who seemed helpful enough and said Phil, the driver was last located about 20mins away from my house and has now finished for the day! And that he will try pick up parcel and return tomorrow - which was no good as I am working and not finishing early again! The next day comes and I hear nothing from DPD so decided to drive to the address I was given, only to be told that there was no parcel delivered there by the young man. Still have heard nothing back from DPD, I have now contacted the shop that I purchased the coat from to try and get a refund.. Reading these reviews it looks like this happens a lot! How is this company still running!?”

Helpful Report

Posted 8 years ago

“ordered something for next day delivery, due to arrive Saturday. I was in throughout the entire booking slot they gave me, and recieved a text saying I wasn't in and they'd left a calling card. There was no calling card and the picture the driver has taken of its location was a blur, so I'm assuming he didn't even attempt to make the delivery. I called dpd to sort this out, and was hung up on after waiting 10mins without even getting through to an advisor. When I finally spoke to someone she assured me they would deliver it as a priority the next day and call if any issues. However, no delivery the next day and when I called again to ask what was going on I was told no space for my parcel in the van (for a small parcel that weighed barely anything!). If I hadn't have called they wouldn't have been in touch to let me know about the delay. I decided to collect myself from depot. Very disappointed. I was told to go directly to the company I'd ordered from for a refund so I'm still waiting on a that. will not be using again.”

Helpful Report

Posted 8 years ago

“Appalling customer service. Driver failed to meet delivery slot and day. DPD contacted driver and said he was out of driving hours. They later confirmed he was not out of driving hours - it was a blatant lie. As a carer for my father, I incurred costs of £60 for someone to look after my father so I could stay home the following day to await DPD delivery. Despite requests for some help to cover the additional financial burden, they were not interested. Told me to approach the sender. The sender was in no way at fault, but DPD do not resolve problems caused by their own failings. Do not deal with this company if you have any other alternative. Contacting their CEO will not help, as she is also not interested in helping resolve financial losses caused by DPD.”

Helpful Report

Posted 8 years ago

“i have been waiting for a parcel from DPD for 3 days ,They have sent emails to me stating that they have tried to deliver my parcel on 2 occasions when i have been at home waiting by the window for my delivery and no dpd driver insight .They posted pictures of my front door and on both occasions the photos were not of my door and were different doors on each attempt. They then promised me an express delivery the next day at 10:30 it is now 11:30 and it still has not arrived.I have been phoning DPD and they are telling me i will have to wait to 13:30 to receive my parcel . That if i am lucky enough that he doesn't go to the wrong address again, What a crap delivery service ,do they even care about their customers?”

Helpful Report

Posted 8 years ago

“Blatant lies from DPD! Two days in a row they claim to have been unable to deliver my parcel as I wasn't in - both times I was at home waiting for the door bell to ring. They also claim they left a card - they didn't, they couldn't, as they have been nowhere near my house! Why lie to your customer DPD, what does that do for your company ratings?! I would rather you had said that you couldn't be bothered!”

Helpful Report

Posted 8 years ago

“Paid for next day delivery from "Jo Loves" fragrance- I was unexpectedly out so I reorganised for next day, 3 days later parcel turns up opened and crushed. Very poor. I asked for a call back (they were too busy when I called) they called me back 7 hours later than promised, no apology, they confirmed parcel had now arrived, but when I collected it was in the poor condition I described ! Hopeless.”

Helpful Report

Posted 8 years ago

“Awful. They regularly do not show up. A complete "can't be bothered" attitude from everyone - from their drivers to their depots and the middle and senior management. They have no concept of customer service and have no appreciation for their customers' time, which they are happy to waste. Rude, unhelpful arrogant. Avoid, avoid, avoid!!!”

Helpful Report

Posted 8 years ago

“disgraceful, appalling customer service”

Helpful Report

Posted 8 years ago

“I wish to compliment you and your driver on an excellent service the drivers name was Ivan Kraster Rout No 517, he was polite and the parcel arrived on time. Very few delivery companies arrive on time and they keep you waiting or Hanging around four hours, most satisfactory service Thank You. Mr Bashford. Tonbridge.”

Helpful Report

Posted 8 years ago

“I tell you now, if you get jermaine the driver your parcel will be with you on the dot, he's the man!! I've awarded 5 star for Jermaine alone!!!”

Helpful Report

Posted 8 years ago

“i downloaded the app to explain which buzzer it was etc and also left my phone number AND wrote that they can leave my package with any neighbour. I was in when they 'attempted' to deliver, I phoned dpd and they said they had no notes of the instructions I was given, she left instructions and said they would come back 'later this afternoon' and of course, they have been back. My boyfriend also ordered something which was being delivered by dpd and they 'attempted to deliver' on two days, but 'couldn't get access to the building', and he ended up having to get his parcel from a shop. Most of the things I order are from amazon and thankfully, they usually don't use dpd, but dpd are consistently terrible. All other delivery companies ring the doorbell, but this doesn't seem to be part of their 'expertise'...”

Helpful Report

Posted 8 years ago

“Failed to deliver my parcel today when we were in and they did not leave a card despite saying they had. I conclude that there was no attempt to deliver the parcel. Very poor service and almost impossible to contact to complain.”

Helpful Report

Posted 8 years ago

“Failed to deliver, no response to enquiries within 4 hours despite a 90-minute response promise. Total garbage.”

Helpful Report

Posted 8 years ago

“I have been waiting on a parcel now for 2 months, keep getting told different days for delivery, even was told the van was stolen, I've emailed the manager about 5/6 times with no reply it's safe we will never use this service again”

Helpful Report

Posted 8 years ago

“Appalling Despite, previous messages they delivered a parcel to my home address, this was in spite of my reasons why they should do not do this given they had previously delivered to my front hedge. The package was left with a neighbour yesterday and when I retrieved it from them it was damaged and covered in 'RESEALED BY DPD with care' tape. No explanation of why this happened When I opened the parcel only one of the two FreeStyle Libre sensors was present. One of these expensive, delicate medical items has gone missing. The enclosed delivery note stated 2 sensors were dispatched. This really isn't good enough”

Helpful Report

Posted 8 years ago

“Yet another complaint about a hopeless company! Given a delivery slot of 12:30 – 13:00, fine. At 13:40 I check their tacking page to find that it was delivered at12: 51,and to top it all was signed for by myself. Well I had been sitting right by my front door all the time and had not answered the door to anyone, or more importantly, signed for anything. Contacted the company who I was buying from, and was informed that it was delivered to 51 King%4£ Road. I live at 235, so god knows why it was delivered there. Anyway I take a walk to 51, which turns out to be an office. They had not received any deliveries from DPD. I then contact the DPD help desk, who initially sound helpful. They contact the driver who I am told will return to wherever he had delivered the parcel to and bring it to me (having confirmed my address with them). So I wait in for a further 2 hours, does my parcel turn up, does it f…… It is bad enough delivering to totally wrong address, but then the persistent lying is totally out of order. Saying firstly that I have signed for the parcel, then telling me that they have spoken to the driver, who was going to sort it out, is outrageous. This company is consistently terrible; I only wish that we could choose which courier service companies’ use. STAY WELL AWAY FROM DPD!”

Helpful Report

Posted 8 years ago

“Your service sucks! You just dumped my sofa in my apartment block and didn't deliver it to my apartment. Not did you even make the effort to deliver it with proper notice on the day I said I would be in. How am I supposed to get it up the stairs? You left it to get damaged and then have the audacity to tell me this is delivery and a 'service'. Appalling excuse for a company. Completely disgusted.”

Helpful Report

Posted 8 years ago

“The driver failed to deliver the parcel four times, entirely ignoring my instructions to leave it in a safe place and didn't even leave a card. After failing to deliver the parcel to my home address they refused to deliver it (two shirts) to a pick up point because it was presumably too big. Customer service is irresponsive, leaving all complaints by email unanswered. When I called them they kept me waiting in a queue for 30 minutes that cost me £20. I will not purchase anything online from companies that use DPD as a courier.”

Helpful Report

Posted 8 years ago

“Twice the driver failed to deliver and I was in both times. No card was left, still waiting today for delivery, fingers crossed. Will not purchase anything else that uses DPD as a courier. Have had this twice before.”

Helpful Report

Posted 8 years ago

“A delivery parcel service that doesn't deliver parcels or service. I don't quite get the concept but I'm definitely gonna start my own company using the same business model. Keep up the decidedly less than average work dpd, at least you're consistent.”

Helpful Report

Posted 8 years ago

DPD is rated 1.1 based on 5,672 reviews