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Chapter Reviews

5.0 Rating 3,031 Reviews
99 %
of reviewers recommend Chapter

About Chapter:

Chapter provides the best Medicare guidance in America by breaking down barriers to information, training best-in-class Advisors, and maintaining continuous community & support.

Other advisors only recommend plans from insurance companies that pay them. Chapter’s technology enables its Advisors to search every plan from every carrier at unprecedented levels of detail—to ensure we provide the best recommendation every time.

Every Chapter Advisor is trained to use our proven 3 Ps Method to review each Medicare beneficiary’s providers, prescriptions, and priorities—ensuring that every client receives the high-quality healthcare they need and deserve at the best value.

We never stop being there for our members and provide continuous community & support to ensure no one’s ever left alone in this exciting chapter of life!

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Anonymous
Anonymous  // 01/01/2019
Tristan Burke was the most pleasant and helpful person I’ve ever talked to!!! Give him a raise! Happy Holidays
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Posted 5 months ago
James Dunlap was very knowledgeable, pleasant & patient. I was stressed about changing insurance. As an older adult change isn't easy! James was so personable, he made the process an easy event! Thank you! Darlene Alstead
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Posted 5 months ago
Brooklyn was knowledgeable, patient, professional, very warm, and welcoming. I appreciated her thoroughness and I'm so glad that I called Chapter for assistance in making the best decision for my Medicare Advantage plan for 2025. Chapter should base future hiring decisions based on "The Brooklyn Metric" - she exemplifies all the qualities that make an outstanding employee. If there is an "Atta Girl" annual award, Brooklyn gets my vote!
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Posted 5 months ago
Chapter has helped me navigate Medicare since I joined. The customer service is outstanding, always ready to answer my questions.
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Posted 5 months ago
I would like to Thank Medicare Advisor … CAT SELIG !!!!! In all the years I’ve had to participate on the Annual Medicar Enrollment program…This Year has been the only time, that I felt confident about my decision!! And it was due to the Professionalism, knowledge, Patience, willingness to help me understand the difference between plans available to Me. I am soo grateful & thank God for sending me To this WONDERFUL PROFESSIONAL PERSON: CAT SELIG 🙏🙏🙏🙏
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Posted 5 months ago
Doug was very nice and explained everything to me help me with the best insurance for my mom
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Posted 5 months ago
Keith Wesley helped my husband and me get the best Advantage plan for us. That was no small feat! He promptly returned our calls, and he never sounded impatient with us. Even when I was impatient with us! Love the fact Keith’s last name is my husband’s middle name. Thank you Chapter, we couldn’t have done it without you. P.S. Also a shout out to Dr. Ed Weir and all he does for seniors!
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Posted 5 months ago
Cathy great customer service skills! Thanks for assisting me to find coverage so I could stay with my Ohio State doctors! 5 Star service! Very much appreciated!
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Posted 5 months ago
Andrew Kost is a very excellent communicator, very professional, very polite and made the process so easy to understand... seems like an all around nice guy..bi would recommend him and your company.
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Posted 5 months ago
Very patient and helpful advisor! Provided peace of mind as we attempted to maneuver through decisions related to choosing new coverage. Thank you!
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Posted 5 months ago
Keith was professional, patient, great listener, thorough. He walked me through each step. I cant thank him enough!
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Posted 5 months ago
During my recent pulmonologist appointment I learned that my current Medicare plan was not accepted by several local CPAP equipment suppliers. This led me to ask questions, specifically, "Would my health care providers drop this plan as well?" After watching several of Dr. Ed Weir, PhD videos I gave Chapter a call. Toni, the representative for Chapter, listened to my concerns and quickly researched to see if there were better Medicare Advantage plans available to meet my needs. Not only did she discover a much better plan for me, but also found that half of my doctors would not be accepting my current plan in 2025! I can not adequately express the shock, gratitude and relief that I felt in that moment! Had I buried my head in the sand and continued on with my current plan, I would have ended up in a world-of-hurt. Chapter is everything that Dr. Weir spoke of, and Toni made it so. She is extremely knowledgeable, courteous, very patient, kind, and helpful. The entire process was absolutely painless as she walked me through it. She was clear in her explanations and answers to all my questions leaving me with nothing to doubt. I was so impressed with her, and with the new plan that she found for me, that I knew my husband would want to get on board as well. Knowing this, Toni gave me her direct contact number. After my husband arrived home, and reviewing everything with him, he too wanted to change his Medicare plan. We gave Toni a call and she set him up as well. We are so pleased and thankful for Toni, and Chapter, for "saving our bacon!"
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Posted 5 months ago
My parents were notified by our local University Cancer Center/Hospital system, where my mother has been receiving treatment for the last several years, was not able to come to terms with their current provider. Chapter was identified as a partner-resource to assist those who needed to find new Insurance. Chapter representative, Melanie Gross, was professional, sympathetic and patient as we navigated the options available that best aligned with expiring plan/coverage. Melanie went above and beyond in navigating a few issues/concerns within the site access and functionality to successfully get them transferred to new coverage. The complexity of the Health Insurance coverage systems, language, etc. while overwhelming, was made easier due to the knowledge and compassion of Melanie. She is valuable asset to Chapter and we are blessed because of her.
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Posted 5 months ago
Doug Hall made my transition seamless. Great customer service!
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Posted 5 months ago
Ms. Chloe Hart was very professional and knowledgeable on what Medicare Part A, B, D and the Supplementals provided for coverage. She explained the medical insurance options and answered our questions. She made it easy to make a decision on the plan that was best for me. She was so helpful that it eliminated the complications and stress of having to choose a plan. Many thanks to Chloe.
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Posted 5 months ago
Chloe Hart's recommendations consistently addressed OUR best interests concerning medigap, drug and dental insurance choices. We unreservedly recommend consulting Chapter for senior medical insurance information.
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Posted 5 months ago
Brooklyn was knowledgeable, efficient and kind.
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Posted 5 months ago
Thank you Corey Wetzman for making this process so easy for us. Corey was absolutely wonderful. Thank you so much Corey.
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Posted 5 months ago
My phone called was answered promptly and a real live person that I could understand talked to me! He explained things so well...like a teacher, Dave R. would say! He went over my options and explained all my questions. He was very polite and easy to understand. I will be saving around $1000 this year on my insurance.
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Posted 5 months ago
Joshua Pedersen was a tremendous help to me. He spent a long time on the phone asking the questions that succeeded in finding a supplemental plan for me with the best coverage. Thank you very much. P.S. Glad I clicked on the Progressive email link!
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Posted 5 months ago
Chapter is rated 5.0 based on 3,031 reviews