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Chapter Reviews

5.0 Rating 3,034 Reviews
99 %
of reviewers recommend Chapter

About Chapter:

Chapter provides the best Medicare guidance in America by breaking down barriers to information, training best-in-class Advisors, and maintaining continuous community & support.

Other advisors only recommend plans from insurance companies that pay them. Chapter’s technology enables its Advisors to search every plan from every carrier at unprecedented levels of detail—to ensure we provide the best recommendation every time.

Every Chapter Advisor is trained to use our proven 3 Ps Method to review each Medicare beneficiary’s providers, prescriptions, and priorities—ensuring that every client receives the high-quality healthcare they need and deserve at the best value.

We never stop being there for our members and provide continuous community & support to ensure no one’s ever left alone in this exciting chapter of life!

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Anonymous
Anonymous  // 01/01/2019
Ms. Samantha Davis was very helpful with my choosing a new Medicare Advantage plan for 2025. She's knowledgeable, patient and friendly. I would highly recommend her. -Clay-
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Posted 6 months ago
I spoke to Jaclyn Green, needing to change insurance as my current plan was no longer accepted by Ohio State East Hospital, where I am a patient, as of January 1 2025 She was great with explaining options, and got me hooked up with a great plan! Glad to get my new plan set up, what a help she was.
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Posted 6 months ago
Thank you, Doug for making my experience so effortless. It saved me from a lot of stress and money!!
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Posted 6 months ago
Noah Worcester was so efficient and helpful that I really couldn't believe it was all happening.
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Posted 6 months ago
We have been having issues with our health insurance coverage and subsequent payment of bills. We determined that we needed a thorough review of our plans and a better way forward. Last night we spoke to Derrick Muntz, telling him about our concerns. We described our current health coverage and background. He asked some important questions and in short order was able to recommend a way forward for us. Derrick’s professional expertise and thoroughness put us at ease and instilled confidence that the changes we make will serve us very well going forward. We are very lucky to have talked with him.
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Posted 6 months ago
I learned about Chapter through and webinar set up between my employer and Chapter. The webinar went through an overview of medicare and what to be considered. Chapter encourage and left ample time for questions. I took advantage of their offer to have a 1-1 with Chapter (Spencer). I took notes from my time with Spencer and followed up with him, sharing my notes to ensure I understood. Spencer's responses have been extremely timely and straight forward/easy to understand. Ultimately, I ended up signing up for medicare, again with Spencer a few months later after I processed all the information as a new enrollee. Spencer did the heavy lifting with completing all the paperwork online with me and I signed electronically. There are a couple things that I need to handle on my end in terms of my part D, but Spencer has/will continue to follow up until everything is complete. I am so confident that I have what I need and that I understand everything. I SO appreciate working with Chapter. I've already recommended them to my friends.
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Posted 6 months ago
Shannon was a delight to work with & thru the complex decision of choosing the best plan for me. She didn’t rush me & was very considerate & knowledgeable!!! Looking forward to the plan benefits in 2025. Thank You Shannon & Chapter
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Posted 6 months ago
I was dreading the experience of trying to get the right health insurance and kept putting it off. Then I got connected to Kevin Hatfield and everything fell into place. He was reassuring and clear. He gave me confidence that I would get the right policy for my needs. I couldn't have been more pleased with him and the results. Thank you so very much.
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Posted 6 months ago
Alexandria • was very helpful in confirming my Humana PPO plan. I'd expect to use Chapter in the future for all my Medicare health plan services. Blessings to everyone at Chapter! 🙏🏻
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Posted 6 months ago
Dave was very knowledgeable about medicare plans, he chose a plan quickly for me, I was impressed. He gave me time to look over the plan to see if I had any questions, I started medicare in April, now I will be on my first full year in 2025. Dave was very helpful and I would use him again and also recommend him. Thank you Dave.
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Posted 6 months ago
Dave has helped my husband and I twice find Medicare health care plans that are the most beneficial to us based on our healthcare needs. He is very knowledgeable and explains details well. So thankful for Chapter and Dave!
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Posted 6 months ago
Very helpful, made it easy to change my plan.
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Posted 6 months ago
Doug Hall helped me with my Medicare plan and explained in detail exactly what it paid and didn’t pay . He was extremely helpful in every way . Doug was also very polite to me and tolerated my lack of knowledge about Medicare . I would recommend Doug for all your insurance needs .
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Posted 6 months ago
Mark was very knowledgeable and pleasant to talk to. I will recommend him to our friends.
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Posted 6 months ago
Tristan was a good listener and very knowledgeable. He recommended the best plan for me and my wife. He also made a confusing process simpler. Thank you!
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Posted 6 months ago
Doug was knowledgeable, patient and communicated all information in a manner that worked for us. He made it clear that it was a relationship he was fostering, not just a means to an end. While the outcome is still not final, our comfort with all aspects of the process totally exceeds my expectations. We are very thankful he was willing to help us.
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Posted 6 months ago
First, Felix Zambetti is very courteous, knowledgeable and patient. He helped me right away with the process when he answered my phone call. Felix calmly asked me a few questions to start the medical insurance process for example, he asked me my current address & phone number, my doctors names & locations and what prescription medications I am currently taking. Once that first step was complete Felix found a couple of medical insurance carriers for me to choose from. However, he was unable to move forward because he wasnt licensed with one of the carriers. So Felix suggested that I speak with another agent, his name is Mark Morrissey. Mark is also easy to talk to and he is very knowledgeable and very patient. He walked me through each plan step-by-step and answered all my questions very concise so I can understand exactly what I needed to know with the medical insurance plan(s) that is right for me. We both thoroughly went through the pros & cons of the medical insurance plans and Mark gave me the option to choose the one that fits my health care needs. So through weighing the pros & cons I found the carrier that checks all the boxes for me as far as seeing my same doctors and covering all my prescription medications. With all that being said, with this new plan there is a slight difference from my old plan but not much of a big difference because everything is relatively the same. Thank you!! Felix Zambetti & Mark Morrissey for helping feel comfortable with the choice I made choosing the right plan that best fits me and my health care. Your patience & informative guidance through this process was very helpful and I never felt pressured to make a hast decision. Also, I appreciate that Mark gave me the opportunity to reach out to him if I have any concerns. Looking forward to hearing from you in the near future. Best regards, Sean A.
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Posted 6 months ago
Very kind and considerate. His patience and understanding my needs helped to make my changes from one insurance group to another is appreciated.
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Posted 6 months ago
Mark was very helpful with finding a new Medicare Advantage Plan for me.
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Posted 6 months ago
Jacqueline was very helpful. She answered my questions and was very thorough.
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Posted 6 months ago
Chapter is rated 5.0 based on 3,034 reviews