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Chapter Reviews

5.0 Rating 3,033 Reviews
99 %
of reviewers recommend Chapter

About Chapter:

Chapter provides the best Medicare guidance in America by breaking down barriers to information, training best-in-class Advisors, and maintaining continuous community & support.

Other advisors only recommend plans from insurance companies that pay them. Chapter’s technology enables its Advisors to search every plan from every carrier at unprecedented levels of detail—to ensure we provide the best recommendation every time.

Every Chapter Advisor is trained to use our proven 3 Ps Method to review each Medicare beneficiary’s providers, prescriptions, and priorities—ensuring that every client receives the high-quality healthcare they need and deserve at the best value.

We never stop being there for our members and provide continuous community & support to ensure no one’s ever left alone in this exciting chapter of life!

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Anonymous
Anonymous  // 01/01/2019
Trying to navigate the tangled web that is our 'health care' system to choose a new plan on my own was totally overwhelming. I called Chapter after watching numerous you tube videos with Dr Ed Weir. One of the best moves I have ever made! A delightful, articulate Bennett Osborne became my hero today! He was very efficient, and presented options that were not present on the medicare.gov site. He was attentive and patient and I never once felt rushed or pressured. I'm thoroughly impressed, and I don't impress easily. Thank you Bennett Osborne, Chapter, and Dr. Weir! I will sleep more soundly with this piece of the puzzle solved.
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Posted 6 months ago
The chapter team as a whole are absolutely wonderful to work with. My advisor is extremely knowledgeable and patient and if he was not sure about something I asked he always got back to me within a few days with a response. The recommendations were great and I felt very comfortable putting my healthcare needs to him and his team for the best recommendation for me. Thank
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Posted 6 months ago
My husband and I were assisted by James Dunlap. He was personable, professional, informative and efficient!! James made the process so much easier. I highly recommend Chapter
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Posted 6 months ago
Derrick was exceptional!! He spent a great deal of time with me carefully going over everything related to my choosing a good plan. I had been stressing about this and he made me feel comfortable and reassured. He was very knowledgeable and professional. I have to say this was the best customer service I have ever received!! I would definitely recommend to others.
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Posted 6 months ago
First person I talked to (K), was impatient, abrupt, talked over me when I tried to ask questions, and when I asked him to repeat things I didn't understand said maybe he should be talking to my husband. Maybe he was having a bad day. Or maybe he's in the wrong line of work. I called back and got Stephanie D. who was pleasant, patient, professional, and great to work with. I almost didn't call Chapter back after my first call, but I am so glad I did. I highly recommend Stephanie D. No stars to K. Five stars to Stephanie.
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Posted 6 months ago
Daniel was very precessional and patient in answering all questions, making and meeting commitments, and followed up on all issues.
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Posted 6 months ago
Jonathan was quick to return messages and skilled at answering my questions. He was thorough, informative, kind, and fair. What a relief to find such a helper! I am grateful for the astute service.
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Posted 6 months ago
Matt was very patient and knowledgeable in laying out our options and in answering a multitude of questions. Even after we changed our minds partway through on what plan we wanted for my husband he redid all the paperwork without any hint of impatience. His experience and extensive familiarity with the different plans got us a good deal. We would definitely recommend Chapter (especially since it is endorsed by Dave Ramsey) and Matt.
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Posted 6 months ago
Milo fid an excellent job in explaining the Medicsre options svaolsblr to me. Milo fid sn excellent job explaining the options to assidt me in comparing the different plans avsilable. I happen to have several health issues and so i needed special help to find s plan for me with the benefits i need. Milo was patient and did a great job assisting me as someone new to Medicare. Thank you Milo… i will recommend your service to my friends and family.
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Posted 6 months ago
Thank you, Daniel. Really appreciate the time that you spent explaining the benefits of the plan that I selected and answering all of my questions.
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Posted 6 months ago
Charles Moran is a Starrrrr. I was fortunate to connect with him this morning to discuss medicare supplement plans. He was so professional, efficent and super patient with me. He went through the entire process making sure i was in total understanding with the options available. My enrollment was painless for supplemental and drug plan. I can't express how relieved I am over this, i was so anxious over this process because everything was so new and confusing to me. You should be so proud of him. Thank you.
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Posted 6 months ago
I seriously dislike having to apply for things where lots of paperwork is involved. The stress was GREATLY reduced by Mr. Willenborg going through it with me. I would not have tried to find a less expensive policy by myself.
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Posted 6 months ago
I found James to be extremely helpful and provided excellent education on the various steps related to Medicare and its different components. His guidance was invaluable! He was very responsive and clearly explained my actions and related deadlines. Thank you, James!
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Posted 6 months ago
Abe spent a lot of time comparing plans for us so that we could find the best fit for our needs. He was patient, answered all our questions, and repeated himself when we asked him too without “an attitude”. Thanks to him, and his associate, Charles, we feel very good about the choice we made.
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Posted 6 months ago
Thank you Tristan, talked with him this afternoon getting my husband and myself enrolled. This was something I had put off doing. Tristan answered my question eased my fears, he is very knowledgeable. Once again Thank you!
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Posted 6 months ago
Chapter made me happy, because of Jaclyn Green gave me outstanding service, she was very helpful in explaining about Medicare Advantage, she’s very knowledgeable in what she does, and she’s very friendly person. Keep-up the good work Jaclyn, you’re the best !!!
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Posted 6 months ago
Jonathan explained all of my options and made it easy to understand my choices. He walked me through signing up for my supplement and drug plan which made the process painless. He found the best match for my needs at the lowest price. His knowledge inspired confidence and his kind and easy going manner made me feel comfortable.
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Posted 6 months ago
I dealt with Cat Selig. She was amazing! Very helpful, knowledgeable and patient. Very very recommended.
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Posted 6 months ago
We had the pleasure of calling Chapter and speaking to James Dunlap. He spent time on the phone with us, compared plans which fit my financial situation and was patient, friendly and helpful! I've been so stressed out these past few months trying to read different plans and make some sense of it all, but was so frustrated and confused! James solved my dilemma and chose the best plan for me! Wow, a load off my mind! Thank you James! 😊
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Posted 6 months ago
Ms. Samantha Davis was very helpful with my choosing a new Medicare Advantage plan for 2025. She's knowledgeable, patient and friendly. I would highly recommend her. -Clay-
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Posted 6 months ago
Chapter is rated 5.0 based on 3,033 reviews