loveholidays.com Reviews

Name: loveholidays.com
Rating: 1.18

1.2 Rating 2,516 Reviews

4 %

of reviewers recommend loveholidays.com

Company Reviews

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Metrics

1.2

Based on 2,516 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult

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loveholidays.com 1 star review on 12th September 2025

Tracy

252

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“pure rubbish, thieves !!”

Helpful Report

Posted 5 years ago

“DO NOT BOOK WITH LOVE HOLIDAYS!! We had bookings for May and they will only issue us a credit note for the accommodation even though we booked a flights and hotel package with them!! Absolutely impossible to get hold of and throughly useless when you do! We will NEVER use love holidays again!! WE WANT A FULL REFUND NOT AN APPOLOGY! SORT IT OUT!!”

Helpful Report

Posted 5 years ago

“This company is a disgrace, unethical and should be stopped from operating. They way it has treated its customers through COVID 19 is appalling. No communication, took phones down, put a chat which isn’t working or cannot find on the link, no email communication since March. I am sorry to say my experience is replicated according to their Facebook page of frustrated and angry customers who are finding the same poor communication. I cannot answer your questions in when I communicated with the company as whilst I do so weekly there is no communication back.”

Helpful Report

Posted 5 years ago

“I have a kos holiday booked and jet2 have cancelled the flight and refunded loveholidays for the flight.I contacted love holidays and they confirmed they had received this refund and would credit my bank within 4/6 weeks which is not acceptable as they state on their website they will refund as soon as they receive the refund.I then asked if I could book another holiday using the balance outstanding for which I will get a credit note and was informed this was not possible as the holiday had not been cancelled yet by loveholidays to which I replied there is no flight ,you have received a full refund from the airline therefore the holiday is cancelled.The reply was until I receive notification to this effect,which will be in their time all I could do was book a new holiday and pay a deposit the amount they owe me would eventually be deducted from the cost to which I replied you owe me more than the cost of this new holiday and I am not prepared to give more money until I get back the amount owed.The agent then stated I would have to wait until they contact me in the meantime holiday prices are rising and it will cost me more while this company holds on to my money disgraceful”

Helpful Report

Posted 5 years ago

“Went to Egypt in beginning of March with Love Holidays. The lock down started soon after we arrived, tried every way possible to get in touch with LH, but failed. Ultimately we were left in the hotel with just 6 other people, my family at home we’re trying to get in touch with LH but were unable to. By this time all the other tour operators had got their people out. Eventually TUI, took pity on us and allowed us on one of there repatriation flights. Are LH still trading, I’ve been trying for 2 months to get in touch with them. My insurance company has agreed to pay but needs notification from LH to say they will or will not compensate for part holiday refunds, they can’t contact them either. Never never go with this company, there advertising suggest all is normal disgraceful!!!”

Helpful Report

Posted 5 years ago

“After 2 months of ringing over 20 live chats we finally got are money back,after speaking to numerous people who have told us to cry poverty and can’t even pay for food to feed are children we decided to give it a go,after 45 mins of waiting we got through on live chat and did exactly what we was told, low and behold they refunded all are money except £50 for cancellation which I still think it’s a joke,I will never use this company ever again but my message here is just to try and help other customers out,hope it helps people stay safe and hopefully like myself stay clear of love holidays discrace of a company”

Helpful Report

Posted 5 years ago

“Like all most of the other posts, feeling really let down by this company. My holiday was meant to be 29th April 2020 - return 6th May 2020. I have already told the company I understand about the flight part of the holiday, (Ryanair) and that they couldn't refund this however they told me I could have a cash refund for the rest, hotel, transfers. I paid for this holiday in full back in Feb 2020 and I have still not received any cash refund back to my account. Cannot get on to the Chat Line or get a response from message sent through LoveHolidays Manage my Booking. I will not be using this company again.”

Helpful Report

Posted 5 years ago

“Customer service is non existent horrid company very unreliable and after thinking I booked a packaged holiday I’m left feeling like I booked separate having to get passed from post to post to get my refund! Still not received either and they are not great at updates either”

Helpful Report

Posted 5 years ago

“Customer service= no stars if that were possible”

Helpful Report

Posted 5 years ago

“If you want any form of service or aftercare completely forget this shower. Needless to say will not be availing myself of their holidays again. Nightmare.”

Helpful Report

Posted 5 years ago

“If I could give no stars I would. Due to fly 1st July to Rhodes. I am meant to pay balance 17th June... trying to contact them to change dates and can get no response... no live chat ... going to lose £600 as I refuse to pay balance on a holiday I probably can’t and don’t want to go on.”

Helpful Report

Posted 5 years ago

“If I could give no stars I would. Our return flights have been cancelled for a trip end of June. The flights have been cancelled due to COVID 19 for nearly three weeks however I have had NO contact from love holidays despite messaging them 5 times as they recommend. Finally today we managed to get on an online chat after waiting half an hour to be told that the holiday wasn’t cancelled even though we have no return flights!!!! Absolutely atrocious service. No refund. No holiday. No real contact as they ended the chat and said we need to wait to hear! Not sure what more they need to be able to cancel a booking. Terrible I will never ever book a holiday with love holidays again and recommend you don’t either.”

Helpful Report

Posted 5 years ago

“My holiday got cancelled 1 st May due to Covid 19 NOT HEARD A WORD FROM LOVE HOLIDAYS they are a absolute disgrace. When on live chat as soon as you mention CASH REFUND they disconnect from you. Wont be booking again with them”

Helpful Report

Posted 5 years ago

“Holiday booked for the 25th March. Cancelled due to coronavirus! I have received my accommodation refund but still waiting for a flight refund. The company is not taking calls, emails or live chat.”

Helpful Report

Posted 5 years ago

“Like everyone you has posted recently: Do not book with this company. No communication, have to chase despite being told someone would be in touch No person to talk to, only web chat, who each tell you something different and try stalling tactics Only one thing to say.....SHOW ME MY MONEY!!”

Helpful Report

Posted 5 years ago

“I like many others could not get any response from Love Holidays for a refund for a cancelled package holiday at Easter. The company even took my second payment despite advising the holiday had been cancelled. I complained to Resolver last week and the following day received an email from Love Holidays providing a contact number regarding my refund, coincidence? I received confirmation that they would refund my hotel and transfer during my conversation and this is due back on my card any day. They would not refund my flights with EasyJet until I lodged a request direct with them. Love Holidays say they will refund my flights when they receive contact from EasyJet. Crazy situation for a so called 'package' holiday.”

Helpful Report

Posted 5 years ago

“We have been issued a refund credit note on the bases they would then offer a cash refund is requested. We have written to them recorded delivery only for the letter to be returned as refused, we then try to call only to be directed to a live chat. We finally get a live chat and they say there is nothing they can do re a refund and the the end the line chat. They are a disgrace!”

Helpful Report

Posted 5 years ago

“My holiday was cancelled in April, I am still waiting for my refund. First time i have used this company and shall never ever use again. I will stick with jet2. who i must say refunded my daughter within 10 days as soon as her holiday was cancelled, and she not due to fly for another two weeks. LOVEHOLIDAYS you are a disgrace.”

Helpful Report

Posted 5 years ago

“Absolutely shocking service! Please DO NOT book with these people! Their customer service is so so so bad! No one will reply - they say they will do this or that and nothing will get done! Please do not waste your money on these people! Me & my partner cancelled our holiday after their continuous delay. Its crazy how no one ever gets back to you but as soon as we cancelled we had a message saying sorry your cancelling - it only cost us 100 pounds - take the hit and don't give them another penny of your holiday dream. These people & this company are disgusting!”

Helpful Report

Posted 5 years ago

“Paid in full for a holiday in early May which was cancelled to COVID19. Impossible to get in touch with Love Holidays, they do not respond to any communication. I will NEVER EVER use this company again, and am doubtful I will be refunded for the TWO holidays I have booked with them this year.”

Helpful Report

Posted 5 years ago

loveholidays.com is rated 1.2 based on 2,516 reviews