loveholidays.com Reviews

Name: loveholidays.com
Rating: 1.18

1.2 Rating 2,530 Reviews

4 %

of reviewers recommend loveholidays.com

Company Reviews

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1.2

Based on 2,530 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult

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loveholidays.com 1 star review on 12th September 2025

Tracy

252

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would give them a 0 star rating if it was an option. I booked and paid for a holiday to Egypt. They then cancelled it because the price went up, with no way for me to contact them or dispute why they were cancelling it. They said the hotel was unavailable. So, I logged back in to book the exact same holiday, and it wasn't unavailable, it had just gone up in price by £200. Why advertise a price of a holiday, if your not going to honor that price. This is disgusting. I had booked parking and an overnight stay in the airport hotel for this trip. DO NOT BOOK WITH THEM. It may seem cheaper, but they will ultimately just cancel your booking, if they want to increase the prices. They will do this without consulting you and without providing a way for you to contact them. I have been trying to get in contact, but there is literally no way. On top of that- i wont get the "admin fee" returned to me either. AWFUL COMPANY- DO NOT WASTE YOUR TIME.”

Helpful Report

Posted 5 years ago

“love holidays are refusing to refund my holiday which was due in April. I have tried on numerous occasions to get in touch via live chat and phone calls. surprising enough the other group which we were travelling with has got their refund and I am still being fobbed off”

Helpful Report

Posted 5 years ago

“Absolutely shocking service!!! I hope no one ever uses this company ever again! Refusing to refund me the money for flights even though jet2 has refunded it to them! Will not be using ever again!!!!!”

Helpful Report

Posted 5 years ago

“I have tried contacting Love holidays for a refund for a holiday that was booked in December for June 2020 ,the holiday flight was cancelled due to Covid and I have heard nothing back from them despite trying to contact on many occasions.. They continued to take the payment for the holiday despite knowing it was cancelled ,credit card company has said they can not retract payment for us.!!”

Helpful Report

Posted 5 years ago

“This company is going bust. They will not refund anyone. No chat. No email. No telephone. They will shut down and take everyone's money.”

Helpful Report

Posted 5 years ago

“Loveholidays must be the worst travel company that I ever had to use and would never book with them again, no phone number available, no live chat, no email address to send complaint to. How did ABTA give this a licence is beyond me. Can someone post on who to contact as something needs to be done about this company. We are due to go away at the end of June but have not been told holiday is officially cancelled. Hotel and car parking booked. Holiday voucher offer but do not want to accept it and no communication available to contact them. Zero stars is to good for this company.”

Helpful Report

Posted 5 years ago

“Is there ass zero stars I would have picked that!! No holiday refund after 30 day’s of chasing. Had to chase own flight refund and LH denying they have the money refunded even though I have confirmation from airline. Never ever again will I use this company!! Surprised by time someone is reading this they have not got bust!! Avoid !!!”

Helpful Report

Posted 5 years ago

“I was due to fly in May my flight was cancelled by Jet2.com they have refunded me in full, the apartment was booked through LH, I received a credit refund note but I said on live chat that I could not rebook another holiday I sent a recorded letter but this was REFUSED so it is being sent back to me I have paid for a service which you have not given me Not happy as I need the cash urgently”

Helpful Report

Posted 5 years ago

“Disgraceful company, no way to contact them after holiday cancelled despite many attempts. Contacted Halifax bank to request chargeback on my debit card and full amount for holiday repayed into my account within the hour. Thank you Martin Lewis moneysavingexpert.”

Helpful Report

Posted 5 years ago

“Utter crooks. Booked package holiday Flights cancelled by airline. Love holidays refused to cancel hotel and transfers. Second day accepted to cancel whole holiday. Refused refund Legislation states they have to give 24 day refund. They don't reply to emails about this or directly answer on live chat. They quote government guidance and abta. However neither of these mean a jot compared to legislation. Utter crooks.”

Helpful Report

Posted 5 years ago

“Booked holiday for 12th May I have heard nothing from them regarding refund appalling customer service can’t contact them in any way . They are taking new bookings but can’t pay people they own money to should be forced to stop trading to the reimburse everyone that wants refund . Don’t book with them not trust worthy”

Helpful Report

Posted 5 years ago

“Love Holidays took off all communication including Live Chat to fob off customers, no phone lines available no replies to emails no Live Chat, they use "we are very busy" as an excuse so customers would not have a way of asking for refunds for un provided service. Jet2 refunded my flights and I have no way getting that back as Love Holidays robbing me off. Getting my bank and travel insurance involved now as it's ridiculous, they won't have a company left at this rate as no one will book with them just look at all reviews on websites and social media.”

Helpful Report

Posted 5 years ago

“Very disappointing communication with this company during the Covid 19 virus. The telephone line is closed, the live chat is unavailable. Charges of up to 100 percent if you try and change travel date. Not good customer service!!”

Helpful Report

Posted 5 years ago

“I think you need to put a comment on this page LOVE HOLIDAYS. You cant use the excuse of "we are very busy at the moment" to fob off what used to be your customer base..... carry on like this and you wont have a company to be reviewed!! BTW... still waiting for my airline costs from cancelled flight at end of March 20.”

Helpful Report

Posted 5 years ago

“pure rubbish, thieves !!”

Helpful Report

Posted 5 years ago

“DO NOT BOOK WITH LOVE HOLIDAYS!! We had bookings for May and they will only issue us a credit note for the accommodation even though we booked a flights and hotel package with them!! Absolutely impossible to get hold of and throughly useless when you do! We will NEVER use love holidays again!! WE WANT A FULL REFUND NOT AN APPOLOGY! SORT IT OUT!!”

Helpful Report

Posted 5 years ago

“This company is a disgrace, unethical and should be stopped from operating. They way it has treated its customers through COVID 19 is appalling. No communication, took phones down, put a chat which isn’t working or cannot find on the link, no email communication since March. I am sorry to say my experience is replicated according to their Facebook page of frustrated and angry customers who are finding the same poor communication. I cannot answer your questions in when I communicated with the company as whilst I do so weekly there is no communication back.”

Helpful Report

Posted 5 years ago

“I have a kos holiday booked and jet2 have cancelled the flight and refunded loveholidays for the flight.I contacted love holidays and they confirmed they had received this refund and would credit my bank within 4/6 weeks which is not acceptable as they state on their website they will refund as soon as they receive the refund.I then asked if I could book another holiday using the balance outstanding for which I will get a credit note and was informed this was not possible as the holiday had not been cancelled yet by loveholidays to which I replied there is no flight ,you have received a full refund from the airline therefore the holiday is cancelled.The reply was until I receive notification to this effect,which will be in their time all I could do was book a new holiday and pay a deposit the amount they owe me would eventually be deducted from the cost to which I replied you owe me more than the cost of this new holiday and I am not prepared to give more money until I get back the amount owed.The agent then stated I would have to wait until they contact me in the meantime holiday prices are rising and it will cost me more while this company holds on to my money disgraceful”

Helpful Report

Posted 5 years ago

“Went to Egypt in beginning of March with Love Holidays. The lock down started soon after we arrived, tried every way possible to get in touch with LH, but failed. Ultimately we were left in the hotel with just 6 other people, my family at home we’re trying to get in touch with LH but were unable to. By this time all the other tour operators had got their people out. Eventually TUI, took pity on us and allowed us on one of there repatriation flights. Are LH still trading, I’ve been trying for 2 months to get in touch with them. My insurance company has agreed to pay but needs notification from LH to say they will or will not compensate for part holiday refunds, they can’t contact them either. Never never go with this company, there advertising suggest all is normal disgraceful!!!”

Helpful Report

Posted 5 years ago

“After 2 months of ringing over 20 live chats we finally got are money back,after speaking to numerous people who have told us to cry poverty and can’t even pay for food to feed are children we decided to give it a go,after 45 mins of waiting we got through on live chat and did exactly what we was told, low and behold they refunded all are money except £50 for cancellation which I still think it’s a joke,I will never use this company ever again but my message here is just to try and help other customers out,hope it helps people stay safe and hopefully like myself stay clear of love holidays discrace of a company”

Helpful Report

Posted 5 years ago

loveholidays.com is rated 1.2 based on 2,530 reviews