RAC Reviews

"Shocking. Came out to replace a battery, but were unable to do this - while visiting they broke the wire\/plug into our DPF sensor. The next guy changed the battery and pointed out the plug break. RAC refuse to accept any fault for this, despite us now having a check engine light that we did not have before. Appalling service, I will never use them again."

"DO NOT USE THEIR SERVICE\r\n29 april 2024 The recovery took about 6h 30 minutes to arrive. Mobile mechanic checked and diagnosed the car for about 1 hour, diagnosed that its the engine starter that needs to be replaced, about 340\u00a3 replacement cost and he offered me home repair on 1st of May, Wednesday. Ti's was the reason why I chose to take the car home at not at the garage that offered me very similar time and price of repairing if the diagnostic is right. Didn't had ant warning lights on my dashboard at the moment.\r\nTuesday 30 April I received a phone call from RAC telling me that the mechanic that should repair my car did a shift the night before and won't be able to repair my car till Friday the 3rd of May, so already lost 2 days of work\/pay in health industry, my wife had to pay the taxi to work.\r\nTried to talk to RAC meanwhile to solve their mistake and take my car to the garage where can be repaired properly, I've been told to do another breakdown request, but this one will cost about 90\u00a3.\r\nFriday a mobile mechanic came and after less than 3 minutes after opening the car hood told me that the car needs to be repaired at a garage, can't be repaired home. Less than3 minutes, without diagnostic computer etc. He said another car will come and take my car to a garage. No one came back that day or answered to the phone till Tuesday. In between I tried to contact RAC cuatomer service that was absolutely useless.\r\nTuesday managed to talk to the mobile mechanics again, same story, someone will pick up the car and take it to garage, didn't happened.\r\nHad to solve with different company, paid extra, lost lots of day of work, income and stress, hours on phone with your operators, DO NOT USE\r\n\r\nDate of experience: 29 April 2024"

"Totally scam fraud they refuse breakdown cover so I didn\u2019t find out today so my policy he updated without permission me now they\u2019re asking me cancellation fee you need to pay. I didn\u2019t update policy. Why I can pay the money very bad customer service. Don\u2019t trust who giving five star they\u2019re all fake"

"Our car broke down 10 miles from home, couldn\u2019t leave it and walk back as it is a classic car. We rang at 13.15, they gave an ETA of a couple of hours\u2026 it is now 18.07 and after several ETA updates they now say 22:30!! 9 hours!! And that is only an ETA and could change. We are old retired folk and not happy."

"Broke down at 7.15pm. Logged call with RAC. Estimated time for 2 hours. ETA changed to 8.15pm. Changed again to 9.15pm. Changed again to 9.45pm - no sign at 9.50pm so I called them to be told, there is 8 breakdowns in front of me, even though I have already been waiting almost 3 hours. My new estimated time is 4am. Also, that was for an RAC van to attend even though I explained the car was not fixable and a lorry was required. Sending a van first is policy apparently. I was broken down in a deserted road in heavy rain and was expected to stay with car for 10+ hours and counting. My battery would have died, so I\u2019m not sure how they planned on communicating. Eventually gave up and abandoned car.\r\n\r\nThe length of wait is not acceptable but the higher issue is the continual changing of an estimated time which would have allowed me to make plans. Shocking service. I will be cancelling and making sure nobody I know joins. It\u2019s not the first time this is happened either. Lost all trust."

"My car was broken down 22 Feb 2024 in \r\nNormal rainy day 10.30 pm I asked them rescued me they said 3 or hour's and now it's 24 Feb 2024 10am no a chance still waiting for rac I feel humiliated waited 4 hours in rain then 4 hours on police compound then again waited 8 hours in car felt like kill myself or kill them how much humiliations got on phone by rac"

"My car was broken down 22 Feb 2024 in \r\nNormal rainy day 10.30 pm I asked them rescued me they said 3 or hour's and now it's 24 Feb 2024 10am no a chance still waiting for rac I feel humiliated waited 4 hours in rain then 4 hours on police compound then again waited 8 hours in car felt like kill myself or kill them how much humiliations got on phone by rac"