“The complaints department are so thick I would understand if they were African or from Nigeria because the language barrier mag effect them understandin English but if you tell them 7 times the post man was putting delivering my mail at my old address not putting it for redirection even after the manager asked him are you putting it in at the old address? He lies and say no then I find out because I have had a recorded delivery which hasn't turned up only too be told he put the red card in at my old address how dumb and thick can the postman be? 'Then the letter I received yesterday dated the 10th January 2018 state's I am sorry to learn that you received mail in another person's name! I never mentioned that at all in my call to the complaintsame department it's been signed by a twit in the name of Paul Bryan
The dummies award goes to this person!”
“My eBay item got lost in the post. I went to the Royal Mail depot 3 times and the item was never found but, curiously, when the 18-day deadline for item collection came up, the item was found and returned to the sender!!! I called Royal Mail to try and get a refund and was greeted by an unacceptably rude and patronising call centre employee who told me I would receive no refund whatsoever and there was nothing Royal Mail would do. Lovely experience... not.”
“Very disapointing service.. first of all very rarely they are leaving notes and are mixing up packages. The man in post office is rude and arogant, didn’t even listen when I asked him a few questions, at the end gave me a parcel which belonged to my flatmate and asked if i can take it without checking any ID, but going to the point after 40 min searching they couldn’t find my order and said to call customer service to talk with them about it, I was in hurry so it pissed me off very much.. now my parcel is missing. This is the last time when I’m using their service!!”
“I went to my local post office and asked to send a letter to Greece the quickest possible way with guaranteed delivery. This was on 5/12/17. I paid £6.25 for the privilege. Their 'track & trace' showed that the letter was 'delivered & signed for' on 18/12/17 (it would have walked there faster !), but the intended recipient never received it. I emailed an enquiry to Royal Mail asking for an explanation about the non delivery on 18/12/17. I received an automated reply that they would 'aim to respond within 2 working days'. So far, on 4/1/18, I have yet to receive a response. It is, of course, unacceptable behaviour by a major organisation. However, by looking at the comments here, they have a totally arrogant and cavalier attitude towards 'service' in general and 'customer service' in particular and they do not care to change this. A disgrace!!”
“Twice I've sent packages with important things in it and they NEVER ARIVED to destination. I spend the extra fee for tracking and next day delivery but it was useless.
Very bad at their jobs and really unwilling to make things better.”
“The delivery man is very rude, arrogant and racist. And he is the one who always delivers item. he does not even respond when we used to greet him like saying good morning and thank you. we do not expect him to chat with us but still there should be some politeness and he has a very negative attitude. he always knocks the door very loud and mostly flips the letter box hole extremely loud as if he hates asian. If we are like 2 seconds delay in opening the door he becomes somewhat aggressive and abusive. he also abused my dad once.we feel very unpleasant and if possible I would like to request royal mail to send different staff for delivering parcels in SE18.”
“15 days for a card to get from Brittany, it only took 2 days for the result of the battle of Waterloo to reach London (no trains, planes, automobiles, or powered ships)! No extra deliveries over Xmas period like the good old days before privatisation, many cards delivered too late. Previously received 2 letters, both posted a week earlier, on the same day - one from Australia and the other England!”
“Dreadful organisation. I would give minus stars if I could. What a nuisance to receive all the junk mail they push through our doors unsolicited. Money is their god. The opt out scheme to stop receiving junk mail is a joke. They put the onus on the customer to opt out, then it takes months to become effective, then they make the customer reapply every years but continue to deliver junk mail anyway and ignore requests to register. I attempted on one occasion to ask my postal deliverer why I was continuing to receive junk mail, only to be subjected to terrible abuse from him. The complaints process is a joke. When I made a complaint, it was treated as if it was not important. I was told the postman was 'under pressure' and even that he had a brawl with a coworker on the shop floor buy, hey, he's really a 'gentle giant', so it's okay to launch abuse at customers. The lack of action gave him a sense of entitlement to do the same again plus then make a malicious complaint about my dog, which was accepted without question or accountability. Big brave gentle giant. Yes, royal mail is a law onto itself apparently. I don't give it any custom if possible, but it is unfortunately unavoidable that it is the only option for receiving and sending mail. Roll on the day when there is some competition.”
“It's the awful service that you can use for your online business. They are claiming that in case of lost delivery your item is covered up to 20£. I've lost 39 items from dec 9 to dec 26 and I've been told that I will not get any cover due to their own mistake. I've lost the product's, had to refund all those customers plus the price for the post. And due to their 24h delivery policy( which is a total scam), i've earned negative feedbacks as the orders newer arrive on stated time.”
“Have had so few Christmas deliveries this year and in fact just received many Christmas cards today (27 December) - most were posted on 18 December - well in time for the guaranteed pre-christmas delivery. It is such an expensive service now - really, really disappointing.”
“If I could score Royal Mail a minus score I would. An important letter sent for the 3rd time , still not received, no Christmas cards either. Despite friends and family sending cards in plenty of time and with full postage. Royal Mail is a scam company that has totally let down its customers this Christmas.,The sooner this dinosaur is taken out of the idiots that are running it and sold off the better. It's just been given public money, for what. I've even complained about my missing mail, but they don't care. Where are my cards and letters, probably in some ditch as the postie cant be bothered delivering them. And a very miserable Christmas to you.”
“I would give no stars if I could. Royal mail 24- yet 3 days later nothing, why offer a service they can't fulfill? Service gone to the dogs since privatisation, whilst senior management wine and dine at The Shard and had their salaries doubled overnight there clearly aren't enough staff at the opposite end of the workforce- disgraceful really.”
“I posted a Christmas present to my granddaughter by special delivery for guaranteed delivery by 1pm on the following day. 3 days later it has still not been delivered. That was the first thing that went wrong.
I then had the soul destroying experience of the Royal Mail call centre. People - do not even go there! I have never encountered a worse service. Unfortunately I appeared to call while the call centre was having its Christmas Party which I could hear clearly in the background. Because the woman could not hear what I saying above the background notice she blamed my 'accent'.
Just awful service. Will be using a courier service in future.”
“Over two weeks ago I ordered some flyers, they have been stuck with Royal Mail now for over a week whilst I paid for guaranteed 48 hour delivery. Absolutely fed up with them. All of my birthday cards which were confirmed to have been sent 4 days beforehand turned up a day late - having mainly been paid for with 1st class stamps you start to wonder what the point of buying a service with them is worth. If it wasn't for our postman I'd say that Royal Mail is totally hopeless and just rubbish, you can't even just send them an email to say "where the hell is my parcel you bunch of feckless idiots."”
“Rubbish service in fact no service, posted a small parcel 10 days ago and its not turned up and there's no one to try and find out where it is! The local post office doesn't want to know and the automated phone line is a waste of time and don't get me started on their web site. Yet another company that's just too big and couldn't careless.”
“Awful service. RM totally incapable of delivering anything to anyone who works. They won't leave items in "a safe place" regardless of how many times we fill in their form. They don't leave with neighbours. Recently, they haven't even bothered to ring the doorbell, but jut carded us. We spend our life queuing at the delivery office.
Utterly terrible service not fit for purpose.”
“Postman like stealing items I ordered on line. Recently, I have ordered 8 items from different companies no one was received. I cannot believe that all of them has been lost, but it is more likely that postmans like to steal the mails of customers. I have contacted the Royal Mail on few occasions inviting the company to make an investigation about it, well I have never received a reply, all of it simply in line with the awful service......”
“I ordered an item but I was not at home so I rescheduled a redelivery which never came! I went to the mail office just to discover they could not find my parcel! I was absolutely annoyed as I ordered two birthday presents! This should not be happening at all! and I certainly did not expect this from such a big company!”
