“I sent a small parcel to an address 150 miles away (within England) using first class post on Thursday - it's now Monday, and it still hasn't arrived. How can Royal Mail get away with such a shoddy service?”
“I have had numerous parcels that have been delayed by a week or more for 1st class with no tracking details available other than still in transit. The complaints process is too long-winded to go through. There doesn't seem to be any help in place to find out what happened to the parcels other than to fill in a form whereby you get a bunch of stamps at the end if successful. Not a good service at all!”
“My parcel was left in a dirty wheely bin, which I then had to pretty much climb inside to collect. Why the delivery person couldn’t have taken it back to the depo I don’t know. The only blessing is it was rubbish collection that day!!”
“It took 6 days for royal mail to tell me over the phone that my parcel was not delivered because of a customs charge, i called 5 times. Not only that, royal mail could not tell me how much the charge was??? Royal mail also decided to charge 13.74 on an item that cost 17.32 pounds which is way over the top. http://www.ebay.co.uk/itm/Lindberg-LND-1-124-Civil-War-Blockade-Runner-Plastic-Model-Kit-401-LND401/202014690908?ssPageName=STRK%3AMEBIDX%3AIT&_trksid=p2057872.m2749.l2649.
The lady i spoke to on sunday advised the parcel was being delivered on wednesday which it did not arrive. The incoorect address was on the grey card as well. The last lady which i spoke to was exceptionally rood at 1pm today, spoke over me and basically told me should would not help me even though she could have called the newtownabbey depot to get the charge and reference number. Geraldine lied to me over the phone this morning and advised she would call me back. the other gentleman i spoke to at 12.50pm could not help and put me back into the queue. I can see why royal mail are in trouble with incompetent staff like that. Role on brexit. That will fix the situation permanently.”
“A 'lost' parcel is one thing to be annoyed about, but add to that a lack of communication, promises to call me back that never happened, and a feeling that they genuinely did not care one bit. This regards to the Hanwell delivery office and the members of staff I was in contact with were Ana (allegedly the manager) and Raj. Completely ridiculous and not even close to a satisfactory solution to a parcel that Royal Mail had lost and have no idea where or how it happened.”
“Mail was received at my family home and was signed for by my mother. She did not notice that the bottom of the letter was cut open the exact size of my UK passport. We only noticed this 2 months after as I had been waiting for my passport to return which it did not. I contacted the student finance Northern Ireland where I had sent it. They replied showing evidence. Royal Mail have told me I can not receive any compensation for my lost passport that was possibly cut open by a worker of Royal Mail. Nothing Royal about Royal Mail, well maybe there is, just as useless as the Royal Family.”
“I recently visited the UK on a business trip and purchased some books that I was not able to take on the plane. I paid a fortune to have a small parcel shipped to Australia where I live. They mistakenly shipped it to Austria. After not having received my package, I followed up only to find that my package had been returned to the UK. I asked if they could ship it to my home in Australia which is what I had paid for and they said no, that I would have to fly all the way back to the UK to pick up my package because it was against company policy to ship packages that had been returned - even though it was their fault that they sent it to the wrong country because my other 2 packages sent at the same time had arrived. Can you imagine the outrageous customer service that thinks having a customer fly 2 days back to the UK to get a package when they could just do the right thing and send it to me like I paid for? I've never seen worse customer service and any time I'm in the UK in the future, I will make sure to use another service.”
“Horrendous company. I've had to fork out more money and time getting my mail re-directed - simply because Postman would sooner leave a 'something for you card' in letter box than ring the bell. Arrogant staff at Royal Mail threatened to suspend my service because I left an angry note on my Post-box for him - this is after two years of this - I have been extremely patient!!! Said they had a 'duty of care' to their staff - perhaps they might, someday, extend this to their Customers! No apologetic e.mail or compensation from them - basically 'Get back into your box or you won't get mail' - what's new!!! Now have to pay more money to send a book to my Son at University - one that should have gone with him!”
“Royal mail is Nightmare for business Seller. Dont used it. Main Manchester Office of oldham road Staff horrible. No one take any reaponsibilty rude, ignorant. i would say it is part of hell. If you really want ur insult you need to use royal mail.”
“Always late in delivering the parcels, not even bother to answer your questions, thinking they are the big, no body can even question them.
Very bad experience, my business badly affected by Royal mail service, lost lots of money”
“Items held in national return centre for further two weeks despite phone calls from vendor and myself. Same items cleared and resent after inspection and confirmed by royal mail letter to be compliant with 2017 terms and conditions. No chance of speaking directly to a Unaccountable and uncommunicating department.”
“I posted a small lightweight parcel (0.178Kg) weight on Monday 21/08/17 at 09.41am First class signed for which cost £4.40, I would have expected it to arrive at it's destination in Sunderland by the following day, but it has not arrived there today the 22/08/17, first class post should arrive the following day that is why it costs so much more than second class, this is a very poor service and I will use a different service in future.”
“Sending a letter or a parcel through a Royal Mail is like throwing your money into the bin. You will lose the value of your item as well as the postage fee and nobody cares about it.
Some of the staff smiles steadily as a mentally ill person, but can not answer a single question. The other part of the staff is not at all friendly, helpful and rude to the client.
Go to the post office is a nightmare, I pray for a more intelligence administrator because I already had a lot of bad experiences with them whether it is a letter, parcel, driving license or oyster card.”
“Royal Mail service is atrocious and it's getting worse, feel I always have to send my mail recorded delivery, they point blank refuse to say 1st class will get there the next day trying to get you to purchase an inflated postage price to guarantee next day delivery, what is the point of first class mail!!!!!!!!!!!”
“They ring the door bell and think their duty is over and leave, it takes a human a few seconds to get down the stairs or cross their house to open the door, we can't just fly there, even if i run it down the stairs, it takes a few seconds at least, but no, they don't consider this and just drop their card, which is mostly half filled and this time they didn't even drop a card and i got a message saying that your parcel has been delivered either to your address or a neighbour? which neighbour? no one even rang the doorbell, which works because I used it later and there were 4 other people present in the house at that point. Their service keeps deteriorating and I now see myself avoiding them when possible, but what can you do when they are the main service”
“I am leaving a one star review due to the fact that i cant leave zero! I have had 3 parcels taken back to the halifax office (whilst I have been in waiting for them) due to the fact that the delivery drivers couldnt be bothered to deliver my mail to my back door as my garden is inaccesible. After organising a re-delivery (which royal mail FORGOT about) I called and spoke to the manager Jim Sneddon, he informed me that I woild have to wait another 2 days for my delivery, despite the numerous errors on their part. He also told me that i should leave my gate open even though I never use it for access and my other door is actualy on a main road and said that they dont have to try deliver if they cant get to the house. Absolutley shocking customer service and the only thing Jim is managing is the pile of undelivered parcels that will probably fall him kill him before they get delivered.”
“Royal mail used to be the finest of our public-owned institutions. Since it was privatized, it's prices have soared at an extortionate, rate. Now it joins the rank of other privatized companies that are bleeding the British public dry. I'm sad to say that this is what happens with a Conservative government. Great for the fat cat vampire scoundrels at the top; no good for anyone else.”
“Poor service on so many levels
I am a sole trader and send 200 items a day (unable to use an alternative company for letter sized items as none yet available). I have to put in around 20 lost/damaged post claims a month and I am always out of pocket as they do not cover the re packaging costs and time sent to resend items and claim for takes ages to complete.
Today had a very poor service from the Hinckley sorting office, jobsworth behind the counter. I went to collect a signed for letter, took all the ID with me that I usually take to the Rugby sorting office and they refused to give me the letter unless I supplied a bank card or paying in slip.
Sole Traders DO NOT have to have a bank account in the company name as a SOLE TRADER and therefore I am unable to collect me item as addressed to the business. Unable to rearrange redelivery as was needed urgently for today.
I can not fault my local post office as they are amazing but the company as a whole are C**P.”
