Samsung Reviews

"I have a Samsung Galaxy S23 Ultra and according to information from Samsung, the device is waterproof. But yesterday my device got dirty and I had to wash it under a tap and today my device has water on the cameras. This is the first time that I have been very disappointed with Samsung and now I am thinking about changing phone brands, because I am the only one who likes Android in my house."

"Formal Complaint \u2013 Unfair Rejection of Price Match and Refund Request\r\nDear Samsung Australia Customer Support,\r\nI am writing to express my extreme disappointment with the handling of our recent price match and refund request regarding the Samsung S25 Ultra, purchased on 8 June 2025 for $1,749 AUD via your online store.\r\nShortly after receiving the device on 16 June, we discovered that Samsung was offering the exact same model at a 30% discount ($1,504.30 AUD) to Australian Government employees\u2014a category both my partner and I fall under. On 19 June, well within the 14-day window outlined in your Price Promise policy, we submitted a claim seeking a refund of the $244.70 difference.\r\nTo our dismay, the claim was rejected on the grounds that the discounted offer was not from an \u201celigible retailer.\u201d However, this discounted price was offered directly by Samsung through a government employee portal. It is deeply frustrating that Samsung would exclude its own promotional pricing from its price match policy, especially when the product, eligibility, and timing all aligned with the stated terms.\r\nWhen we attempted to return the device in order to repurchase it through the government portal, we were again denied\u2014this time because the phone had been unsealed. This rigid policy left us with no recourse, despite acting in good faith and within the stated timeframe.\r\nWe feel misled and unfairly treated. The lack of flexibility and unwillingness to acknowledge Samsung\u2019s own pricing structure has left a bitter impression. My partner now regrets switching from Apple, and this experience has significantly eroded our trust in the Samsung brand.\r\nAttached are the invoice and screenshots showing the original purchase and the discounted offer. We respectfully request that Samsung reconsider our claim and issue a partial refund for the price difference."

"Formal Complaint \u2013 Unfair Rejection of Price Match and Refund Request\r\nDear Samsung Australia Customer Support,\r\nI am writing to express my extreme disappointment with the handling of our recent price match and refund request regarding the Samsung S25 Ultra, purchased on 8 June 2025 for $1,749 AUD via your online store.\r\nShortly after receiving the device on 16 June, we discovered that Samsung was offering the exact same model at a 30% discount ($1,504.30 AUD) to Australian Government employees\u2014a category both my partner and I fall under. On 19 June, well within the 14-day window outlined in your Price Promise policy, we submitted a claim seeking a refund of the $244.70 difference.\r\nTo our dismay, the claim was rejected on the grounds that the discounted offer was not from an \u201celigible retailer.\u201d However, this discounted price was offered directly by Samsung through a government employee portal. It is deeply frustrating that Samsung would exclude its own promotional pricing from its price match policy, especially when the product, eligibility, and timing all aligned with the stated terms.\r\nWhen we attempted to return the device in order to repurchase it through the government portal, we were again denied\u2014this time because the phone had been unsealed. This rigid policy left us with no recourse, despite acting in good faith and within the stated timeframe.\r\nWe feel misled and unfairly treated. The lack of flexibility and unwillingness to acknowledge Samsung\u2019s own pricing structure has left a bitter impression. My partner now regrets switching from Apple, and this experience has significantly eroded our trust in the Samsung brand.\r\nAttached are the invoice and screenshots showing the original purchase and the discounted offer. We respectfully request that Samsung reconsider our claim and issue a partial refund for the price difference."

"I bought a tv that arrived with a Crack in it. You can't see the Crack until you turn on the tv. I called samsung and they passed me around to insurance, then Technical service then warranty. They said I didn't contact them soon enough so they are not going to honor the warranty or insurance I added for two years. They said I would have to pay for a technician to come to my home. NEVER BUY SAMSUNG products!!!!!!!!"

"TheresachinRecovery INC amazing Lifesaver"

"Thankful l got redeemed with the help of TheresachinRecovery INC"

"Getting my money back turned into a very frustrating and stressful experience for me recently. I felt powerless and overwhelmed, not knowing how to fix the problem. I kept trying different ways to get my money, but nothing seemed to work. It was frustrating not knowing if I would ever see that money again or if I was just wasting my time. I felt stuck, unsure of what to do next. It was a situation that caused a lot of anxiety because I had no clear idea about how to solve it on my own. Then, I heard about lilograce through some online reviews and recommendations. Out of curiosity, I decided to reach out to them for help. The moment I contacted their team, I was impressed by their quick response. They didn\u2019t keep me waiting for days or give vague answers. Instead, their customer support team replied within a short period and listened carefully to my problem. They showed a lot of patience as I explained what had happened and what I needed. It was clear they wanted to really understand my situation before offering a solution. What really stood out was how skilled and experienced they were in handling problems like mine. They quickly identified the reason behind the issue and explained to me exactly what needed to be done. Their instructions were clear and simple to follow. I appreciated how they broke down complex steps into easy-to-understand actions. At each step of the process, they kept me updated on their progress. I received regular notifications on what they were doing and how far along they were, which made me feel confident that my case was being handled properly. Their help made it possible for me to recover my money, something I thought might never happen. Thanks to their dedication and expertise, the issue was resolved smoothly. Their guidance and support turned what seemed like an impossible task into a manageable process. I didn\u2019t have to worry about confusing procedures or unanswered questions. Throughout the entire process, they made me feel like I was in good hands and that my problem was a priority for them. Overall, their assistance was nothing short of outstanding. They showed patience, professionalism, and real skill in fixing my problem. Thanks to lilograce, I was able to get my money back, something I thought I had lost forever. Their help made a stressful situation much easier to handle and gave me back a sense of control. Their prompt responses, clear instructions, and consistent updates made all the difference and turned a tough experience into a successful outcome."