Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.24

1.2 Rating 4,719 Reviews

5 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.2

Based on 4,719 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 5 star review on 6th December 2025

Riley Cooper

Samsung 1 star review on 8th October 2025

Mukhtar Attarwala

Samsung 1 star review on 20th September 2025

I Got Help From Martinsusan10032atgmail.com When I Was Deceived By Online Scam

Samsung 5 star review on 20th September 2025

480

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Samsung should be bankrupt. They rob and steal money from their customers. Their products are manufactured faulty and not fully functional, they are sold to customers under the pretense of a warranty that will be honoured if the product is not working as it should and then waive their responsibility to fulfil the warranty just because you were not the original purchaser, despite this appliance being purchased and installed by the builder of your home in which you were the first occupant and user our your saw agreement. Our dishwasher stopped working within 2 weeks of being installed due to a failure control panel which is back ordered and out of stock and Samsung has waived our right to a refund or repair because we are not the original purchasers. This is a ridiculous policy and we have spent countless hours trying to have the make the situation right only for them to continue to waive their responsibility in making and selling faulty products with the intention that they won’t be able to create the parts required to repair it when it breaks and won’t honour the warranty to refund. This company should be bankrupt. It is robbing the general company blind. It’s disgusting and I will NEVER buy a Samsung product again the rest of my life.”

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Posted 2 years ago

“SamsungS20FE 5G. From date of purchase, phone would continually lose signal while iphone maintained signal in side by side comparison. It was not the carrier. Phone was taken to authorized service center with no replacement as stated nothing was wrong with it. Same reception problems upon leaving service center area. At that point phone was 3 months old and now approximately a year old, which I still have as trade in value, if any is less than $100. Frustration by poor antenna in this phone and Samsungs refusal to replace, led to purchase of Apple iPhone 6 months ago, with no reception problems since.”

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Posted 2 years ago

“Q60 QLED 82” tv Has had 2 screen replacement for faulty pixels and now needs another replacement for a verticals shadow and warranty just so happen to run out.”

Samsung 1 star review on 22nd January 2023

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Posted 2 years ago

“I order samsung - 7.4 cu. ft. Smart Electric Dryer with Steam Sanitize+ in Ivory along with the washer on Nov.28,2022, and since then the scheduled delivery date (Dec. 17) has been postponed, again, again, once again, unexpected delayed. I had reached out twice to get my washer finally delivered at Jan.7, 2023. And I had communicated with Samsung's online representatives additional 3 times regarding the dryer, but still don't know the dryer's scheduled delivery date at this moment. But every time I talked to someone, I was told my order would be handled within two or three days, but it turned out nothing happened. It's the worst online purchasing experience I had ever encountered. I'm start to thinking whether should I cancel the order and return the washer. I could tell what kind of Samsung's service will be in the future.”

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Posted 2 years ago

“I will Never buy a Samsung appliance-again. The customer service is non existent. I purchased a new condo. All appliances are Samsung. The dishwasher stopped working after 13 months. I contacted Samsung customer service.The customer service was terrible, boarding on rude, trained to never accept responsibility. At one point I was told in a loud tone of voice “ You never had warranty, you did not purchase the dishwasher, the developer purchased it” . I contacted a repair company to come in. I was advised that this was common with this product, and the cost to repair would be close to $600.00, and would likely reoccur. I have since learned that other people in our building are experiencing the same problem. As an added note: I am a senior and only run the dishwasher a couple of times a week. Also, this is an environmental landfill problem. I will be contacting Environment Canada to report this concern.”

Helpful Report

Posted 2 years ago

“Our 1.5 year old refrigerator/freezer stopped working on NYE. I spent HOURS on the phone in the next 3 days trying to get Samsung and the protection plan company on the same page. Samsung didn’t want to approve the repair, even after receipts and emails were submitted to prove our coverage. On the 10th, a repair person came and was unable to complete the repair because Samsung didn’t include complete notes in their system. He had to order a part, and we set the next appointment for Thursday, the 19th. On the 17th, I got a text from Samsung confirming the repair date of the 19th. The next morning, Wednesday, the 18th, Samsung sent me a text telling me the repair person would be at my house that day. We were out of town until that night, which is why I initially scheduled for the 19th, so it was impossible for us to be there for the repair. The Samsung rep I talked to told me a field tech would be coming to do the repair and the first person was a diagnostic tech. Field techs only work on Mondays and Wednesdays. Of course, the following Monday was already full, so we’re waiting another full week for the repair. The kicker is that I got a text after talking to the rep that said the same repair person who came the first time was on his way to our house. Evidently, the diagnostic tech vs. field tech story isn’t true. I have been thoroughly unimpressed with all but one of the Samsung representatives I’ve talked to, and I’ve spoken to quite a few. IF the repair actually takes place next Wednesday, it will be 26 days with no refrigerator or freezer because Samsung service is inept at best. Twenty-six days. I will never purchase another Samsung appliance!!!”

Helpful Report

Posted 2 years ago

“When it come to hacking, I know of a very good hacker that can help you with any types of hacking services, either phone or computer, my wife's was so smooth at hiding his infidelity so I had no proof for months, I was referred to this ethical hacker and decided to given him a try, the result was incredible because all my cheating husband text messages email Facebook and even phone conversation was wired directly to my cellphone, JOSE helped me put a round the clock monitoring on his and I got concrete evidence of his escapades. SUPPORT@HACKERSPYVILLE.COM”

Samsung 5 star review on 18th January 2023

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Posted 2 years ago

“I would not recommend a Samsung product to ANYONE!! We had accidently deleted the OS out of our galaxy book go trying to reset it. I could take care of the issue myself, just needed the drivers for the computer and of course you can not get anything from Samsung online. they have to charge for everything, its ridicules. Anyhow, they could not send me drivers for this computer, it has to go to their service department. Well that's not going to happen. It's now in the trash. DON'T BUY SAMSUNG!!!!!”

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Posted 2 years ago

“Probably the biggest load of rubbish I have ever bought in 75 years is the samsung tablet. Can't even get there own tv plus on it , can't get free view play,bought new one as thought it was the age of my old one , obviously it wasvfaklse economy it's iPad from now on”

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Posted 2 years ago

“I have recently learned that a tablet I bought outright from Samsung Electronics had a software update to which they basically bricked the tablet making it unusable for anyone that owns one. I reached out through multiple avenues and due to it being "out of warranty" they want to charge me for something their software update did. I have never dropped the tablet, it has no physical damage that would cause this issue as when I got it I immediately placed a tempered glass protector and case on it and kept really great care of it. I have talked to a web based tech support, 3 on the phone non native English speakers, 2 text message persons and still have not gotten this issue resolved nor have a functioning tablet. At this point I will never recommend anything else to do with Samsung and their atrocious customer service.”

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Posted 2 years ago

“MY SAMSUNG CELL PHONE IS VIRTUALLY UNUSABLE WITH THE NEW "ANDROID 13.0 and an updated user experience" SOFTWARE UPDATE. I updated my phone on January 10, 2023 @ 7:25pm and my phone has not worked correctly since for any period of time. It freezes, goes black, turns it self on & restarts almost all the time (for perspective, like 4 times in 2 hours). This renders it totally unusable for 5-20 minutes at a time. This causes me to spend that time trying to get it to work (think 20-30 minutes per hour of waisted time). I typed a much more descriptive review, but it randomly evaporated before I was done, and I am NOT willing to retype it. BOTTOM LINE: DON'T EVER, EVER, EVER, CONSIDER BUYING A SAMSUNG PHONE !!!! APPLE HERE I COME1”

Helpful Report

Posted 2 years ago

“Samsung QE75Q60RATXXC is a terrible item, don't waste your money on Samsung! I bought this TV, and after 32 months, it broke down. I called Samsung technical support, who told me that the TV has a faulty circuit on the screen and that the repair costs €903. Samsung's response is "according to Samsung's procedures, internally damaged equipment has been subject to external damage and use outside normal standards which alters its reliability". My equipment is perfectly kept and has never suffered any damage. Run away from Samsung, choose another manufacturer!”

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Posted 2 years ago

“DO NOT EVER BUY SAMSUNG PRODUCTS.Im not going into detail anymore bought there top of the line dishwasher from a shady outfit called andres electronics . Right out of the box it flooded my kitchen destroyed my floors and cabinets. Andres said not their proplem and after a year of dozens and dozens and dozens of phone calls and pics they just told me my warranty is up too bad and hung up.This is a company that is very comfortable with stealing money for a very poor unreliable product.BE AWARE STAY CLEAR OF THIS COMPANY THEY DONT CARE WHAT THEY ONLY THE PROFIT MARGIN RECIEVED!!!!!”

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Posted 2 years ago

“Samung customer service is a mess with verbal aggressive people. They don't regiser your complains, they don't come to repair your product. Samsung oven dual cook, can't be used. don't buy samsung”

Samsung 1 star review on 15th January 2023

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Posted 2 years ago

“I bought $3,000 washer and dryer set and the dryer keeps running and they want me to come out of pocket to get a person to come out look at it and fix it. This company has lost it if they think I’m going to do this and I have spent $3,000 already. Will NEVER buy another Samsung product again.”

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Posted 2 years ago

“I ordered a wireless charger on Nov the 27th 2022,never recieved item,DPD lost it asked for a refund on nov 30th 2022,still waiting for it.They are saying once they recieve item back which DPD lost I will get a refund.customer service is appalling.Trading standards need to look into this company.”

Helpful Report

Posted 2 years ago

“Samsung customer service support is shocking!! They are only interested in their systems and when you call you they loose sight of the purpose of the call with no resolution. Instead your caught up in their processes which frankly speaking has no sight of resolution. They have made 4 attempts to collect my watch all at the incorrect address despite each time I called they assured me that they have the correct address. They will not accept any responsibility of the fact that due to their collection parcels all going to the incorrect address and having taken time to track down the courier company and taking my watch to them, there now remains concerns whether my watch is lost. 15 phone calls later I chased the repair partners who were exceptional in their customer services advised they have not received my watch. How does such a HUGE corporation with such (great products I am sure) get customer service so wrong!!! It appears that Samsung has and will continue to loose customers if they continue with their lack of support. I will never purchase Samsung anything ever again. As soon as this watch returns repaired (whether this side of Christmas) is anyone's guess it's going on ebay. I will cut my losses and be relieved I do not have the misfortune to ever have to contact Samsung ever again. Samsung get a grip of your support services because if the reviews on here are anything to go by your loosing loyal and valuable customers whom without there would be no Samsung -”

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Posted 2 years ago

“I have the Samsung propane dryer DVE(G)45T6100 since April 2021. It takes at least 2 hours to dry a light load and a more normal load (i.e. 6 pair of pants and a couple tops) takes 3 hours to dry, and after 3 hours, the waste band is still damp on the pants. If I use Time Dry, the dryer shuts off well before the time is up. I called Samsung and they said that is a normal time frame for the dryer. I take off the eco cycle, which would make the cycle even longer as it uses less propane. I hate this dryer. My mother's propane dryer takes max 1 hr for the same load. We can only do one load of laundry per evening with this dryer. immensely frustrating and if I could afford it, I'd throw it out”

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Posted 2 years ago

“Samsung isn't making me happy anymore I don't think they're making very many people happy anymore. They've completely forgot about what it was to please their customers. I don't know whether this new management new CEO or what's going on but they surely don't care about customer service or quality anymore it seems they are only after the money I hate to say it but a new company that cared about their customers and made quality products could surely take their loyal customers from them at this point.”

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Posted 2 years ago

“I purchased a Samsung washer. When I got it home and got it set up water sprayed all over laundry room. Repair came with a new piece from Samsung. That piece was broken in the exact same spot. Samsung agreed to exchange the washer. Two months later I am still without a washer. I have called several times and can get no answers. Today I was told it was being shipped to the warehouse then the warehouse would contact me in seven business days....... This has been the worse customer service experience of my life. I have been without a washer for two months.”

Helpful Report

Posted 2 years ago

Samsung is rated 1.2 based on 4,719 reviews