Login
Start Free Trial Are you a business? Click Here

Samsung Reviews

1.2 Rating 4,719 Reviews
5 %
of reviewers recommend Samsung
1.2
Based on 4,719 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 32%
Accurate And Undamaged Orders
Greater than 54%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Samsung Reviews
Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

Write Your review

Samsung 5 star review on 6th December 2025
Riley Cooper
Samsung 1 star review on 8th October 2025
Mukhtar Attarwala
Samsung 1 star review on 20th September 2025
I Got Help From Martinsusan10032atgmail.com When I Was Deceived By Online Scam
Samsung 5 star review on 20th September 2025
Fletcher B Warren
Samsung 1 star review on 3rd September 2025
Zaib
Samsung 1 star review on 26th July 2025
Anonymous
Samsung 1 star review on 12th June 2025
William
480
Anonymous
Anonymous  // 01/01/2019
Don’t buy Samsung. Very poor customer service. I purchased a gas range. The door broke in the first 6 months. The damaged door is a manufacturer or delivery issue. The repair man said it was not repairable and because he put the word cosmetic on the form it made the warranty invalid. So now I have a 6 month old gas range with NO OVEN. Or a $2,500 paper weight. I marked 1 star because I couldn’t mark a minus 5 stars
Helpful Report
Posted 2 years ago
What a disgusting company guess that's what you get when there's no competition.
Helpful Report
Posted 2 years ago
Don't buy Samsung fridge freezers! Samsung told me to turn the freezer off until the repair man arrival in 5 days & I would be able to claim for perished food. Repair completed perfectly. However, now Samsung are only offering £50 (amount not mentioned previously), so I am now out of pocket to the tune of £400+
Helpful Report
Posted 2 years ago
Hands down the WORST phone I have ever owned. I will never purchase any Samsung product again.
Helpful Report
Posted 2 years ago
Two phones a11& a32 didn't work a little after a yr a32 389 days. Had tv had be repaired in less than a year.It was replaced after 3yrs. Picture was bad,it had a shadow. I have a Sony that's 15 yr old.
Helpful Report
Posted 2 years ago
Samsung NZ customer service is a joke. Not only can you not get through either by online chat (waited 30 minutes and still had no available representatives), or phone (there was silence on the line when I finally got through forcing me to hang up), but if you do waste 3 hours and finally talk to them, the promised follow-up never comes. I have been waiting over a week and still nothing. My issue is one shared by many S22 user, the persistent Secure Folder notifications that you cannot turn off. It is all over the online forums - it is a known issue but they still haven't dealt with it. I'll be moving to Apple after being a loyal Samsung guy for 12 years.
Helpful Report
Posted 2 years ago
samsung galaxy z fold 3 is thew worst device i ever have in my hands . the central screen got black without any reason and the answer of the samsung was that the side of the device had citing damage. and i ahve to pay more than 850 euros to repair it, even if it was i warranty
Helpful Report
Posted 2 years ago
I purchased a washer and dryer on november 11th. They wouldn't power on. Got a tech to come look at them after a week. He fixed that issue but when we tried to run the washer water went everywhere. One of the pieces was broken. We ordered another piece. That took two weeks to get in. when he brought it to replace the current piece he discovered it too was broken. Samsung then agreed to an exchange. It is now January 31st and the trucking company just contacted me and said it would be Feb 9th. Thats three months without a washer. I told Samsung that I wanted to return the washer and dryer for a refund. They said they would refund the washer but not the dryer. Even after i explained I bought them as a stackable set they refused to refund the dryer. Customer service has not been helpful and has been rude at times. I would never buy another Samsund appliance.
Helpful Report
Posted 2 years ago
Absolutely appalling experience from samsung direct. I paid for a washing machine which i have not got, and have not been refunded for. Customer service is an absolute joke, they barely speak English, conveniently cannot understand what im saying, and just tell you to wait 24/48 hours for an update every chat you have. My washer was meant to be delivered and plumbed in 5 days ago and someone today told me it was cancelled last friday and was never coming back. Absolute joke. Please read trust pilot reviews before purchasing samsung!!
Helpful Report
Posted 2 years ago
I purchased my Z Fold 3 one year ago. I have been nothing but disappointed. Six months after purchase the screen protector began to bubble up. Called Samsung and that was a total waste of time. I finally figured out it was the screen protector and had to remove it. Fast forward 6 months to now having to deal with an unresponsive inner screen. I have tried everything I was told to try and still no luck. It is now out of warranty so fixing it will cost about 30% of the price of the phone. I am being told to send it back but that is my work phone as well. I have an elderly parent that i care for and cannot afford to be without it. I waited for a while to get this phone. Such a disappointment and don't get me started on the overseas customer service. It's time for an IPhone.
Helpful Report
Posted 2 years ago
BUYER BEWARE! The Samsung Bespoke white refrigerator and stove are gray, not white and will not match any of your white appliances. If you sign off on delivery, without taking the protective covering off the appliance, and discover the color is wrong, you are stuck!! Their customer service is the worst that I have ever dealt with. I will never buy Samsung again!
Helpful Report
Posted 2 years ago
When it come to hacking, I know of a vary good hacker that can help you with any types of hacking services, either phone or computer, my wife's was so smooth at hiding his infidelity so I had no proof for months, I was referred to this ethical hacker and decided to given him a try, the result was incredible because all my cheating husband text messages email Facebook and even phone conversation was wired directly to my cellphone, JOSE helped me put a round the clock monitoring on his and I got concrete evidence of his escapades. SUPPORT@HACKERSPYVILLE.COM
Samsung 5 star review on 30th January 2023
Helpful Report
Posted 2 years ago
bought a new s22 . nothing but headaches . Keep having set network problems and wifi connect problems . can't set up voicemail . Customer service is the worst. they dont have the answers and cause futher problems . upgraded from a s9 and should not have done that. people stay away from the s22 and verizon customer service .
Helpful Report
Posted 2 years ago
Bought z fold 3 when it launched. 18 months later phone starts to break. Wifi stopped working and large inside screen stopped working. It was going to cost me 25% of the cost of the phone for the screen, ( you can do the math at what this trash phone retailed at launch). Or I would have to send my phone in as they put a hold on my card fir the cost of the phone. Support is trash and products are garbage.
Helpful Report
Posted 2 years ago
Bought a new Samsung washer in July 2022. In November, December and January we've had to have warranty service on the washer four times because it didn't work. January 23, 2023 I received an email and a text saying an exchange had been approved. When I called after not hearing anymore from Samsung, I was told the exchange was denied because the repairman had failed to mark it unrepairable. Since November we have been without a washer for weeks at a time while my wife is undergoing chemotherapy. I won't do business with Samsung again since it won't stand behind its warranties.
Helpful Report
Posted 2 years ago
From the time I bought my Samsung phone it had problems. I kept calling my carrier and Samsung. They told me to send the phone in. They kept it for a week and a half and sent it back and said nothing was wrong with it. It’s still not working. They would not admit that it was Leman from the beginning and would not offer to replace it. I will never never never buy a Samsung again
Helpful Report
Posted 2 years ago
Bought a Samsung microwave that showed to be defective after installation. Called Samsung and they referred to this service that changed the schedule several times and when I complained the manager was supposed to call me; still waiting after 3 weeks! Then they scheduled a time and date that I had doctor appointment again after calling Samsung several times they promised to change it. Strangely enough the Service sent an email telling me exactly the same indicating that if I do not want it will postpone to another unknown date. Very rude customer service, non responding and non cooperating people. Never buy Samsung again.
Helpful Report
Posted 2 years ago
I bought a dryer and a washer with Samsung. After 5 years, the washer went dead. I Called Samsung, came in and charged me $120 to diagnosed something Samsung knew was a common defects with the machine. For best products, buy LG. LG lasts forever. The severity of how Samsung hurts me is so bad. I am in the process of a making a tube video to make sure Samsung never does that again to another customer. Spread the review to others and be safe. I will post it to Facebook and all the social media.
Helpful Report
Posted 2 years ago
Terrible customer service. I’ve ordered a new phone that hasn’t been delivered and I’m fed up of waiting for it, so decided to cancel the contract but told I can’t cancel until I receive it. So I’m paying for an O2 service which I can’t even use.
Helpful Report
Posted 2 years ago
Called about remote and for atv less than 5 months old. And I am having the run around about getting a replacement under warranty no can tell me when I’ll get it. Hard as heck to Wrk the controls on the tv. SAMSUNG CUSTOMER SERVICE SUCKS
Helpful Report
Posted 2 years ago
Samsung is rated 1.2 based on 4,719 reviews