Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.26

1.3 Rating 4,626 Reviews

6 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.3

Based on 4,626 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 5 star review on 21st August 2026

I Got Help From Martinsusan10032atgmail.com When I Was Deceived By Online Scam

Samsung 5 star review on 20th September 2025

Fletcher B Warren

Samsung 1 star review on 3rd September 2025

Zaib

482

Anonymous

Anonymous // 01/01/2019

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“Worst company ever. They are big time fraud. Service is pathetic.”

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Posted 3 years ago

“Worst customer service,”

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Posted 3 years ago

“Worst experience ever Purchased washing machine in 24th april, got delivered on 30th april a damaged washing machine so it was taken back. Until today the 18th of May still don’t have any response from them. Have called customer service every 2 days with no response. Only thing I get told is await our call within 48 hours . Reached Supervisor and also no response . Still no washing machine … worst service and response … never again would I get Samsung”

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Posted 3 years ago

“I purchased a Samsung washing machine in October 2022. In December 2022 the spin basket came loose and was replaced under warranty. The spin basket came loose again in May 2023, still under warranty. I requested a replacement of the unit; Samsung explained that they would only replace the machine if it was not repairable. Two of Samsung's contracted warranty companies refused to work on it (the first no showed, the second simply cancelled the repair order). The third contracted company explained that they have been instructed never to tell Samsung a unit cannot be repaired, which is why no one wants to work on it. I asked Samsung what would happen if the unit were repaired and broke a third time, shortly out of warranty. Their answer was that I should "Try to be optimistic." I await Samsung agreeing to do the right thing and replace the lemon they sold me with a working washer.”

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Posted 3 years ago

“Absolutely horrible I pay over what is asked every month and they cancel my insurance saying I didn't pay when I have the documents that prove I have never missed a payment they won't even help or fix the issue now I have to buy a new phone and it for sure won't be a f**king Samsung and that socks because I have always loved my phones”

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Posted 3 years ago

“Samsung never again. Juan Kim thank you for your lies.”

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Posted 3 years ago

“I bought a dishwasher it's been 2 years a 1 month and I'd having issues I call and they say it has a one year warranty and wanna know I'd I payed for the extended warranty......man where has the pride and workmanship gone where people stood behind the stuff”

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Posted 3 years ago

“Don’t buy Samsung appliances. I bought a dishwasher. It lasted 2 weeks, then it started to leak. They sent a tech who did not try to see what the problem was, he ran a diagnostic that said the dishwasher was fine. I ran it again and it leaked again. Same thing, tech came out; this time we told him we wanted it replaced. The warranty process has been a nightmare and it is still not over. They are not even reimbursing me the full price I paid for the product, let alone the extended warranty, cord and parts needed to install it. Worst experience ever. Learned my lesson. If there is a class action lawsuit, sign me up for it. Do the research carefully, I found out that their dishwashers have a persistent problem with leaks.”

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Posted 3 years ago

“I bought my refrigerator 5 years ago and from day one I had problem with ice maker. They refuse to accept responsibility and fix the problem. I think taken them to court will be my next option.”

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Posted 3 years ago

“I have Samsung care plus, and I have been calling the customer service for a week, but nobody was able to solve my issue. All they do is to keep transferring me to different agents by saying that I don’t have à protection. Even when provide my contract number for care plus they do anything. I will never recommend anyone to purchase a Samusung protection. I have been calling and text them as well. Never purchase anything at Samsung. I never wrote reviews before but this has made me feel like I need to do something. I wanted this to go public and I feel like I’m not the only person that has experienced this.”

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Posted 3 years ago

“Purchased Galaxy Pro buds and arrived in the wrong color. It took three calls each lasting 45 minutes with many transfers and unnecessary detail repeating. They even asked me to photograph the buds to prove they weren't the right color! Kept promising to send the return slip and never did. Shockingly bad customer service that is appalling in this post COVID times.”

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Posted 3 years ago

“Sergio Sanchez is my name 86 years old, today afternoon was my 3rd time experience with Samsung costumer service in spanish, great, wonderful well trained, they won't finish until you are completely satisfied, GREAT PERSONAL, GREAT SERVICE”

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Posted 3 years ago

“Worst customer service ever, almost comical how bad it is. The chat kept saying routing you to real human now, but each new person was clearly a bot...LOL !!! Never ever Samsung again.”

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Posted 3 years ago

“Absolute disgrace of a customer service a television with 5 year warranty through Samsung and there telling me it’s only through retailer if there on 5 year warranty list which mines is not and i suspect alot of customers aren’t repai who is spoke to was extremely rude and unprofessional for such a big company I am shocked I will never buy a Samsung product again and will telling everyone the same crooks”

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Posted 3 years ago

“Miserable customer service, doesn't exist. After being punted between the different department, no one was able to provide a simple answer as to why their 'link the account' button doesn't work. Honestly? I don't know how they've been running their business for this long. Also it's appalling to see their website put 'Best Customer Service' banner, when it's non existent! Pathetic.”

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Posted 3 years ago

“BEWARE DO NOT BUY SAMSUNG PRODUCTS THEY ARE BUILT TO BREAK DOWN WITHIN 4 YEARS. DO YOURSELF A FAVOR AND PURCHASE AMERICAN BRANDS TERRIBLE CUSTOMER SERVICE UPPER TEAM HIDES FROM CUSTOMERS”

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Posted 3 years ago

“Well I have had the worst customer experience of my life. I entered the website with high hopes of buying a s23. The website is awful and difficult to navigate. Full of glitches for example I almost bought the phone quite easily but once I put my details in for delivery I hit a wall. So then I tried chat support. Well I was told by one of the 5 chat support employees that they do thongs differently at samsung. They ate not wrong. They take ages to do anything,repetitive and quite rude in the way they will do the opposite of what you request. They took over my purchase to get it done which I was quite happy for them to do as I had no other option. Well they got it wrong. First one even though the said that he had added my existing phone for £160 off. He didn't so had to go through it again. Now when you are with the next chat employee they will say they are going to read the last conversations. Good idea really as they won't need to repeat themselfs and could get the job done a lot quicker as the information is already there to process. Wrong. They ask the very same questions again!!! I had another 2 chat employees who even though i made it clear i wanted a basic s23 they wanted to sell me a s23+ or a s23 ultra which to be honest I would love the ultra at s23 price. Well the last chat employees got the job done after 5hrs of being on the website. Franz. Now I was looking forward to the 9000 points ... Please note you must register before the sale for these or you will hit a brick wall to try to get these back as I did. Bought Tuesday night and delivery Friday midday. Oh I must mention I did want the line green Web exclusive. Well Franz informed me right at the end of the process that it was going to take 4 weeks for that so went for lavender instead. Onto getting the phone and set up. This should be easy. Not at samsung they do things differently!!! Turned phone on. Put English uk in. Scanning for qr code. Doesn't accept qr code. Contact IT support team. Ok here we go again. 4 different chat employees. Asking the for the code needed. I was literally begging them for a qr code All reading my conversations and asking the same questions doing the same tasks. After 3 hrs of this I got to the point that I don't want to be a samsung customer and i want a refund. Now this process went smoothly unexpectedly. Well that got me thinking. Was I a bit hasty? I really do want the £300 addisas vouchers. Should I at least get the phone working. Would they compensate me and actually end up being a happy customer? Well worth a shot isn't it??? Not at samsung they do things differently. I taked to Claire part of yhe sales team. I mentioned I was happy with the phone case. The window didn't have a cover on it and was a cheap plastic. No magnetic catch to keep the wallet shut. Obviously the 8hrs of hell on the website was my main concern but no Claire focuses on the wallet. Keep the wallet and £40 voucher to spend at samsung. Ok that's quite good for the start. How about my time wasted, possible free upgrade? No that's it. Made to feel undervalued as a customer again. Insulted is a understatement. Definitely seeing the lot back for refund today. Going to buy a pixel 7 and make a comparison of their buying experience.”

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Posted 3 years ago

“We have been waiting for our frame to arrive for our Art series TV for months. No communication about why, no follow up. Appalling service. Still waiting on a text to even confirm delivery times. Last Samsung item we will buy.”

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Posted 3 years ago

“After 49 text messages on my 5 1/2 Samsung washer with no resolve, I put the washer out for the garage. I will never buy another Samsung product.”

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Posted 3 years ago

“Worst company. Never purchase any product of this company”

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Posted 3 years ago

Samsung is rated 1.3 based on 4,626 reviews