Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.26

1.3 Rating 4,626 Reviews

6 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.3

Based on 4,626 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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482

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I made a mistake by using Samsung Direct to purchase the washer and dryer before reading the reviews. I purchased a washer, dryer and platforms for both on Jan 31 of this year. They were delivered, except upon first use, the dryer was broken. A replacement was ordered and delivered, but the RXO delivery person plugged it in and it also was broken. They eventually picked it up (I thought I was getting a replacement) but the delivery person just picked it up and said that they were picking up a lot of dryers for the same issue and they were being recalled. After checking with Samsung every few weeks over the last 4 months, the company continues to say, 24-48 hours they will contact me for delivery, but have never heard from the delivery company. When trying to call Samsung support, we are constantly "disconnected" and never called back. At this point, they have lost all trust, and I am trying to return all the delivered items, and cancel the order for the dryer that never came for a full refund, so I can purchase my items somewhere else.”

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Posted 3 years ago

“Extremely unhappy with the customer service. They blatantly lie about the service due date ... Item like refrigerator is shut since a week and no response from them ! Horrible service”

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Posted 3 years ago

“If I only knew better to check reviews before I bought this piece of Samsung garbage made in China of course, do not buy Samsung it is a messed up broken product.”

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Posted 3 years ago

“One star becuse I could not goose zero. Customer service is horrible. Loyal customer who has spent 20k in the past four years. Every appliance that is delivered is damaged. Will never order another Samsung Product ever!!!”

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Posted 3 years ago

“Nobody until now has made me refund my money. PLEASE, do not buy directly with Sunsug. They cannot keep their word, and someone stole my order nobody worries; I lost my money because I did not receive my order. On May 26th, 2023, my husband and I were at work at 6:37 pm when FedEx supposedly delivered my package, and my mailbox was empty when I arrived home. How did the postman give someone else my package and maybe the wrong apartment?? I'm very frustrated it is a wedding present that I've waited for more than 10 days and the worst has not arrived. How can I resolve it to the TRADE-IN? I have until June 9th to send in my old watch. I still await my Galaxy Watch5,40mm, Gold, Bluetooth SM-R900NZDDXAA QTY: 1.”

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Posted 3 years ago

“After 7 months my phone kept updating once a day automatically.Samsung was playing games with my warranty date,they tried to say my warranty started 5/6/22 when in fact I purcgased it 7/18/22 . Phone came back broken,wouldn't work with som card.Samsung sent me to a local repair store,they told me warranty expired 5/6/23.I went home spent 2 days on the phone and eventually sent back for repair.Several days later was told they will be sendibg me back my unrepaired phone.Icalled them ,the tech couldn't answer why they didn't repai it and was told to call tomorrow.”

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Posted 3 years ago

“I contacted Samsung when my dryer stopped working. The rep suggested that I get a new dryer & when I couldn’t find a repair person to come out in the near future, I responded to the Samsung rep’s text to get pricing & delivery schedule for a new dryer. The rep said the dryer would be delivered on May 26 but when I got the order confirmation by email the delivery date was July 17. I sent another response to the original text & was assured that the delivery date would be updated in 48 hours. That didn’t happen so I cancelled the order on May 25. The next morning, Friday May 26 I received a call from Sreenivas Bangarolu who said he is a supervisor at Samsung & wanted to make things right. He offered a $200 discount and assured that my dryer would be delivered today, Tuesday May 30 & that he would keep a watch on my order to make sure delivery promise was kept. I checked order status all Memorial Day weekend, but the delivery date showed July 30. Today I spent over 2 hours on the phone with Samsung. I spoke with 5 people because the calls kept “dropping “ when I would not accept their “sincere apologies” or delivery date ing July 30. Kudos to Fred’s Appliance in Coeur d’Alene, ID. I called them this morning, they had the dryer in stock & I picked up this afternoon. I only purchased a Samsung dryer because it is compatible as a stacking unit with my Samsung washing machine. Never again will I purchase anything from Samsung.”

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Posted 3 years ago

“Warning! Do not buy a Samsung appliance if you want warranty repairs. Our Samsung dishwasher broke with an error message, and despite 4 technician visits, it remains unfixed. Samsung refuses to replace or refund it, claiming no problem can be found. Terrible customer service, even for a warranty-covered item. They won't help, leaving you with a broken appliance. Buyer beware!”

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Posted 3 years ago

“Don’t buy Samsung washer and dryer!!!! Within the 1st month both washer and dryer were not working properly on all cycles. I am only able to use 1 cycle on each appliance: I talked to Samsung last September (appliances less than 1 month old) for repair I was told no appliance repair person in my area, still waiting for a call back. They are garbage, I am so disgusted.”

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Posted 3 years ago

“we bought samsung french door fridge freezer a few months ago, since day one we had a problem with it ,fridge has a manufacture fault, there was some fixing missing , we contact samsung straight away, it took them couple months to book engeener , after egeener visit we find out that work he has done was very ,very unprofesional , wrong type of fixing was fitted ,also we found some scratches on metal brackets expose bare metal , now we have even bigger issues with the fridge then before repair , and we still cannot using it propely, avoid samsung!!”

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Posted 3 years ago

“Purchased a television from the dealer on 8th May 2023 and was installed on 10th May 2023 and within 19 days, the mother board got spoiled and not ready to change the television set. Just playing the blame game. Dealer saying Samsung needs to exchange and Samsung service saying Dealer needs to change. We are ready to pay extra and get bigger TV of Samsung. But not at all budging from their word, not at all ready to exchange, stating its obsolete model. They just want to replace the motherboard. If the model is old, is it customers fault. It is the duty of Samsung customer service to replace the product whether old or new model.”

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Posted 3 years ago

“Last 5 year am using Samsung Galaxy j8 infinity mobile till now and my mobile dropped many time from hands and through my baby hands till now it working good .But my mobile display has changed 3 times, because 1st monkey has thrown to ground wards still mobile was working display has broken i have changed at 2nd my baby has dropped by hands and 3rd from my daughter while playing i have changed display but still now Samsung mobile is good condition and making Samsung company of this type mobile is very good and thank to Samsung company”

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Posted 3 years ago

“Absolutely horrendous. the package with my product never arrived. they don't care and won't refund me unless I go to the police. They are punishing me because Fed-ex messed up. This is not the way to treat a client that paid for the product and never received it.”

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Posted 3 years ago

“Lier's!!!!! Ordered a refrigerator and still waiting for delivery 2+ weeks after delivery date promised. Customer service a joke. They keep telling me the same story it has shipped. When I ask where from they tell me Coppell Tx. I then tell them I live 20 minutes from Coppell Texas so it shouldn't take weeks to get to me.”

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Posted 3 years ago

“Worst service that I have experienced with service engineers, as on date 20 engineers have come but the issue still persists, in spite of this very gently Samsung service closes the ticket without informing”

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Posted 3 years ago

“Website reported transaction declined twice; when I reviewed my credit card styatement they had withdrawn money each time. On contacting them they refused to accept that this had happened, then blamed me for not using the website correctly, then decline to refund me. I had to reverse everything via the credit card company. Appalling and unacceptable beahviour”

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Posted 3 years ago

“Customer service is terrible! Couldn’t agree more with the negative reviews here! Had the same experience- I tried to get a new remote because my new remote stopped charging for my TV. I even emailed the CEO and got a generic sorry you had a bad experience response. Was along time Samsung customer but will never purchase anything from then again!! Rating should be zero but that wasn’t an option.”

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Posted 3 years ago

“The phones are OK but tell me, please, why do I have to make a Samsung account? Why? I just want to use the phone”

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Posted 3 years ago

“This company's refund process is absolutely atrocious. I've been a longtime Samsung customer for years and I got a Odyssey G9 monitor. This monitor has notorious problems with dead pixels, which I ended up experiencing. To get a repair person to my location took TWO MONTHS only to have the replacement screen have DEAD PIXELS on it. I requested a refund, which itself is taking TWO MONTHS as well. Go the refund code yesterday only to be made aware that it's not working, at which the rep recommended I request a check, which can take up to 10 more days!!! Absolutely unacceptable and just a complete runaround when it comes to their constumer service. A FOUR MONTH ORDEAL to get a solution for a problem they already know is part of their product.”

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Posted 3 years ago

“It would be zero stars if it was an option. I have a front loading washer and it started making a loud noise. So still under warranty the guy comes out and they which someone from Samsung was on the phone said it was non reparable. They are to exchange it which is great well a month later still no exchange and 300 dollars at the laundromat 20 dollars each time since it broke. They are to get a hold of the trucking company wherever they are coming from and I should hear back in 24 to 48 hours. Another 1 to 2 days of waiting with no word on where the replacement is. Also the reason it was non reparable was because when it was made they didn’t put in 2 bolts that are needed to hold the drum in place. So it wasn’t even anything I did to break it. Never will I buy a Samsung again.”

Helpful Report

Posted 3 years ago

Samsung is rated 1.3 based on 4,626 reviews