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Samsung Reviews

1.3 Rating 4,777 Reviews
6 %
of reviewers recommend Samsung
1.3
Based on 4,777 reviews
Shipping & Delivery
Delivery Methods
Courier
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Read Samsung Reviews
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Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 3 star review on 10th June 2026
Anonymous
Samsung 5 star review on 6th December 2025
Riley Cooper
Samsung 1 star review on 8th October 2025
Mukhtar Attarwala
Samsung 1 star review on 20th September 2025
I Got Help From Martinsusan10032atgmail.com When I Was Deceived By Online Scam
Samsung 5 star review on 20th September 2025
Fletcher B Warren
Samsung 1 star review on 3rd September 2025
Zaib
Samsung 1 star review on 26th July 2025
Anonymous
481
Anonymous
Anonymous  // 01/01/2019
Absolutely no help at all he knew less than I did and I knew NOTHING.
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Posted 2 years ago
Absolutely no help at all he knew less than I did and I knew NOTHING.
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Posted 2 years ago
Samsung support is the worst one I have ever encountered. You can't hardly understand them. They will make you do your own repair rather than trying to help you. I wish I didn't buy any of Samsung products. Don't buy Samsung if you can.
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Posted 2 years ago
Good luck getting any support. The refrigerator we purchased was broken on delivery and the return was started the same day. That was over a month ago, the broken unit is still in my kitchen and Samsung is still processing the refund. We’ve reached out over a dozen times and have either been hung up on and told to wait 3 more business days each time.
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Posted 2 years ago
Phone keeps restarting and breaking I really hope this company starts making phones that work
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Posted 2 years ago
Samsung has the worse online store platform and very poor customer service by phone and by chat. I ordered a kitchen package. When placing the order it says installation and delivery is avail for My zip code. Come to check out and it will not let me proceed now saying no installation is available for my zip code. Reps who assisted me in my purchase advised to remove the install option and just check out without it and then Samsung will assist me later with installation arrangements. Well that was a lie. Because none of the reps I called right after I ordered could assist with the installation issue and all of them told me to cancel my entire order and place another one with the installation option. I place and canceled my order 4 x because of the same process that each rep had told me. There won’t be a 5th time.
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Posted 2 years ago
What went wrong? More like, what DIDN'T go wrong. Dishwasher started having issues after a month. Called to have it fixed, never heard back. Called 10 times over 2 weeks and just got the runaround with their process. Still no dishwasher, or return call from a manager. DO NOT purchase anything from Samsung!
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Posted 2 years ago
Has anyone called 1-800-samsung to get a repair? Instead of help, you get a recording trying to sell you a life alert. I have a broken refrigerator, (4th time I've needed to have it repaired). The local appliance repairman stood me up so I called 1-800-samsung to get the name of another repairman and could not get a human, only got the recorded message about life alert and then they hung up. I am in a state of shock that this is how a national company treats their customers. It is bad enough that I need to have my fridge repaired 4 times but now I can't even get a repairman because the company wants to sell me yet something else instead of standing by the other product they sold me. NEVER AGAIN. WILL NEVER PURCHASE ANY SAMSUNG PRODUCTS AS LONG AS I LIVE!!! Would rate them zero if that was an option. Unbelievable!
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Posted 2 years ago
customer services are very poor. They dont care for customers .
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Posted 2 years ago
The drum became detached on our new washing machine that I had used sparingly for a little over a year. The experience was extremely frustrating because most customer service contacts were computerized interactions or the representative would not listen - or help. After several tries, Samsung agreed to send out a repairman who reported the washer was irreparable. Samsung tried to avoid the online warranty period, but ultimately refunded our money. My advice is to be persistent and keep ALL RECORDS until you receive your compensation. Once you finally reach a person, you will find a helpful representative. Keep communications open with this person. I will still always buy Samsung televisions! Other appliances, I have not yet made up my mind.
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Posted 3 years ago
Awful experience, still waiting on my anppliances and no one can tell me when to expect delivery, I am extremely disappointed with Samsung. I purchased multiple appliances on April 23rd, the earliest available delivery was June 7th. Up until June 6th I would regularly receive emails stating that my shipment was still on time, even though it was listed as "not shipped" on the order page of the website. So I called customer service and the representative assured me that the delivery would still be on time because the delivery was still showing as June 7th. I took off from work to be there for delivery. Unfortunately on June 7th, I received an email stating that my delivery had been delayed. I have spent several hours on the phone and on chat with customer service and not a single customer service representative is able to tell me when I can expect delivery. The only response I get is: "someone will contact you in 24-48 hours with an updated delivery date", which I have been waiting on for nearly a week.
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Posted 3 years ago
3 microwaves stopped working within a 1 year period and one refrigerator less than a year old quit working. Bad company with bad products and horrible customer service.
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Posted 3 years ago
So when you go.with a carrier like tmobile and I have a samung s21 5s phone and every time this phone does a update the phone doesn't work at all. I can't make a call put or get calls. So I called Tmobile tells me that they can't do anything cause I have to get with Samung ! Wow that's all I could say !! So samung maybe you should stop doing a update every 3 weeks cause I drive for my work and if my phone will not work and I have a emergency on the road they'll be a attorney contacting this company
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Posted 3 years ago
Worst customer service of any company I have ever worked with . I had a business TV that quit functioning and they sent a replacement tv and it did not work. After that they sent out a tech three times to ultimately decide to just refund my money. The process took over 6 months. Finally received a refund after jumping through numerous hoops and with lots of perseverance. Just be aware if something does go wrong, that you are in for a long battle.
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Posted 3 years ago
सावधान अगर आप सैमसंग (SAMSUNG) का फोन खरीद रहे हैं तो सतर्क रहें सैमसंग कंपनी मार्केट में डिफेक्टिव फोन को नया बनाकर बेच रही है मैं इनके चंगुल में फंस चुका हूं कृपया आप नहीं फस जाना इनके चंगुल में #BoycottSamsung कृपया इस पोस्ट को अपने फैमिली और फ्रेंड्स में भी शेयर करें For more detail you can whatsup me 9810521396
Samsung 1 star review on 6th June 2023
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Posted 3 years ago
two years ago, we bought a refrigerator stove and microwave. The microwave just died because of a little piece of plastic on the door. The latch came undone from the spring… After two weeks, our refrigerator had a problem with the icemaker.. our stove is already starting to rust on the outside.. well I’m trying to figure out is why anybody will buy Samsung appliances. I will never buy them again…
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Posted 3 years ago
Samsung phone is very very vast fone bad experience no use ,vast of time t give rating for this samsung fone ,so plz dont use samsung fone ,very bad response from costumer care ,they wont replay early for costumer ,we have t stay online for hours ,then also they not respond for costumer ,thats y samsung phone is vast .
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Posted 3 years ago
Bought a washing machine, after 10 months the upper corners started to crack, warranty department comes back and refuses to repair problem because the machine was abused. Seriously, we spent over $1000 and we are retired people who " abuse" an expensive washer. Get your engineers on your problem, cheap structural construction which your company promotes so that your washing machines cannot make it past 5 years of service. Can all these people be wrong about your non supported warranty program, be a responsible corporation.
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Posted 3 years ago
I purchased a Samsung air conditioner unit one week ago and after one day I reported that that it was faulty I contacted their customer service for help only to be met with indifference and delays as they said it wasn't faulty at all. They sent a Samsung engineer who confirmed the design fault but refused to replace the unit with a new one, citing "global policy" as the reason. This was incredibly disappointing and frustrating as my time, money and energy was wasted because of this issue. Moreover, instead of helping me resolve the problem immediately, I was told that their manager would take 10 days just to call back! The customer service offered by Samsung is extremely unhelpful in resolving any issue - no matter how big or small. I would certainly advise anyone reading this never to purchase a Samsung product again given their indifference to customer service and unwillingness to help. If you have a faulty Samsung product please note it is their global policy to never replace so you are stuck with a faulty product. Be warned.
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Posted 3 years ago
All Samsung owners beware! Samsung a so called international company only covers warranty repair is the country which phone was made for c.g. I purchased my fold 4 from Samsung Australia so when I travelled to china and had a warranty issue they require me to post my phone back to Australia at my cost an I am liberal if my mobile is lost in transit!.if Samsung was a true international company they should have directed me to a Samsung service centre in Shenyang china (which rhey do have) but no they would not budge from me having to send back to Australia. Which would mean that I wouldn't have a mobile for at least 4 weeks? Thanks Samsung for all your so called support.
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Posted 3 years ago
Samsung is rated 1.3 based on 4,777 reviews