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Samsung Reviews

1.2 Rating 4,742 Reviews
5 %
of reviewers recommend Samsung
1.2
Based on 4,742 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 31%
Accurate And Undamaged Orders
Greater than 54%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Samsung Reviews
Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 1 star review on 4th March 2026
Jessica
Samsung 5 star review on 6th December 2025
Riley Cooper
Samsung 1 star review on 8th October 2025
Mukhtar Attarwala
Samsung 1 star review on 20th September 2025
I Got Help From Martinsusan10032atgmail.com When I Was Deceived By Online Scam
Samsung 5 star review on 20th September 2025
Fletcher B Warren
Samsung 1 star review on 3rd September 2025
Zaib
Samsung 1 star review on 26th July 2025
Anonymous
481
Anonymous
Anonymous  // 01/01/2019
Lier's!!!!! Ordered a refrigerator and still waiting for delivery 2+ weeks after delivery date promised. Customer service a joke. They keep telling me the same story it has shipped. When I ask where from they tell me Coppell Tx. I then tell them I live 20 minutes from Coppell Texas so it shouldn't take weeks to get to me.
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Posted 2 years ago
Worst service that I have experienced with service engineers, as on date 20 engineers have come but the issue still persists, in spite of this very gently Samsung service closes the ticket without informing
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Posted 2 years ago
Website reported transaction declined twice; when I reviewed my credit card styatement they had withdrawn money each time. On contacting them they refused to accept that this had happened, then blamed me for not using the website correctly, then decline to refund me. I had to reverse everything via the credit card company. Appalling and unacceptable beahviour
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Posted 2 years ago
Customer service is terrible! Couldn’t agree more with the negative reviews here! Had the same experience- I tried to get a new remote because my new remote stopped charging for my TV. I even emailed the CEO and got a generic sorry you had a bad experience response. Was along time Samsung customer but will never purchase anything from then again!! Rating should be zero but that wasn’t an option.
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Posted 2 years ago
The phones are OK but tell me, please, why do I have to make a Samsung account? Why? I just want to use the phone
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Posted 2 years ago
This company's refund process is absolutely atrocious. I've been a longtime Samsung customer for years and I got a Odyssey G9 monitor. This monitor has notorious problems with dead pixels, which I ended up experiencing. To get a repair person to my location took TWO MONTHS only to have the replacement screen have DEAD PIXELS on it. I requested a refund, which itself is taking TWO MONTHS as well. Go the refund code yesterday only to be made aware that it's not working, at which the rep recommended I request a check, which can take up to 10 more days!!! Absolutely unacceptable and just a complete runaround when it comes to their constumer service. A FOUR MONTH ORDEAL to get a solution for a problem they already know is part of their product.
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Posted 2 years ago
It would be zero stars if it was an option. I have a front loading washer and it started making a loud noise. So still under warranty the guy comes out and they which someone from Samsung was on the phone said it was non reparable. They are to exchange it which is great well a month later still no exchange and 300 dollars at the laundromat 20 dollars each time since it broke. They are to get a hold of the trucking company wherever they are coming from and I should hear back in 24 to 48 hours. Another 1 to 2 days of waiting with no word on where the replacement is. Also the reason it was non reparable was because when it was made they didn’t put in 2 bolts that are needed to hold the drum in place. So it wasn’t even anything I did to break it. Never will I buy a Samsung again.
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Posted 2 years ago
Worst company ever. They are big time fraud. Service is pathetic.
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Posted 2 years ago
Worst customer service,
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Posted 2 years ago
Worst experience ever Purchased washing machine in 24th april, got delivered on 30th april a damaged washing machine so it was taken back. Until today the 18th of May still don’t have any response from them. Have called customer service every 2 days with no response. Only thing I get told is await our call within 48 hours . Reached Supervisor and also no response . Still no washing machine … worst service and response … never again would I get Samsung
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Posted 2 years ago
I purchased a Samsung washing machine in October 2022. In December 2022 the spin basket came loose and was replaced under warranty. The spin basket came loose again in May 2023, still under warranty. I requested a replacement of the unit; Samsung explained that they would only replace the machine if it was not repairable. Two of Samsung's contracted warranty companies refused to work on it (the first no showed, the second simply cancelled the repair order). The third contracted company explained that they have been instructed never to tell Samsung a unit cannot be repaired, which is why no one wants to work on it. I asked Samsung what would happen if the unit were repaired and broke a third time, shortly out of warranty. Their answer was that I should "Try to be optimistic." I await Samsung agreeing to do the right thing and replace the lemon they sold me with a working washer.
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Posted 2 years ago
Absolutely horrible I pay over what is asked every month and they cancel my insurance saying I didn't pay when I have the documents that prove I have never missed a payment they won't even help or fix the issue now I have to buy a new phone and it for sure won't be a f**king Samsung and that socks because I have always loved my phones
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Posted 2 years ago
Samsung never again. Juan Kim thank you for your lies.
Samsung 1 star review on 17th May 2023
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Posted 2 years ago
I bought a dishwasher it's been 2 years a 1 month and I'd having issues I call and they say it has a one year warranty and wanna know I'd I payed for the extended warranty......man where has the pride and workmanship gone where people stood behind the stuff
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Posted 2 years ago
Don’t buy Samsung appliances. I bought a dishwasher. It lasted 2 weeks, then it started to leak. They sent a tech who did not try to see what the problem was, he ran a diagnostic that said the dishwasher was fine. I ran it again and it leaked again. Same thing, tech came out; this time we told him we wanted it replaced. The warranty process has been a nightmare and it is still not over. They are not even reimbursing me the full price I paid for the product, let alone the extended warranty, cord and parts needed to install it. Worst experience ever. Learned my lesson. If there is a class action lawsuit, sign me up for it. Do the research carefully, I found out that their dishwashers have a persistent problem with leaks.
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Posted 2 years ago
I bought my refrigerator 5 years ago and from day one I had problem with ice maker. They refuse to accept responsibility and fix the problem. I think taken them to court will be my next option.
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Posted 2 years ago
I have Samsung care plus, and I have been calling the customer service for a week, but nobody was able to solve my issue. All they do is to keep transferring me to different agents by saying that I don’t have à protection. Even when provide my contract number for care plus they do anything. I will never recommend anyone to purchase a Samusung protection. I have been calling and text them as well. Never purchase anything at Samsung. I never wrote reviews before but this has made me feel like I need to do something. I wanted this to go public and I feel like I’m not the only person that has experienced this.
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Posted 2 years ago
Purchased Galaxy Pro buds and arrived in the wrong color. It took three calls each lasting 45 minutes with many transfers and unnecessary detail repeating. They even asked me to photograph the buds to prove they weren't the right color! Kept promising to send the return slip and never did. Shockingly bad customer service that is appalling in this post COVID times.
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Posted 2 years ago
Sergio Sanchez is my name 86 years old, today afternoon was my 3rd time experience with Samsung costumer service in spanish, great, wonderful well trained, they won't finish until you are completely satisfied, GREAT PERSONAL, GREAT SERVICE
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Posted 2 years ago
Worst customer service ever, almost comical how bad it is. The chat kept saying routing you to real human now, but each new person was clearly a bot...LOL !!! Never ever Samsung again.
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Posted 2 years ago
Samsung is rated 1.2 based on 4,742 reviews