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Samsung Reviews

1.2 Rating 4,634 Reviews
5 %
of reviewers recommend Samsung
1.2
Based on 4,634 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 31%
Accurate And Undamaged Orders
Greater than 53%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Samsung Reviews
Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 1 star review on 3rd September 2025
Zaib
Samsung 1 star review on 26th July 2025
Anonymous
Samsung 1 star review on 12th June 2025
William
Samsung 1 star review on 1st June 2025
Kate
Samsung 5 star review on 24th May 2025
Kf799345
Samsung 5 star review on 22nd May 2025
Donald C Smith
Samsung 1 star review on 17th May 2025
Sudheer Saini
476
Anonymous
Anonymous  // 01/01/2019
Customer service sucks! Dealing with a Samsung refrigerator that tore up my floor. Finally after talking on phone, typing on computer they send a repairman out. He said he never saw anything like this. There are 2 silver pegs hanging down from the bottom, 1 of which is doing the gouging. He said it was escalated to some other dept. and someone would call us in 24-48 hours. Never happened. So on the phone, on the online chat for 3.5 hours to find out they closed the ticket! This was a defect when we got the fridge. We hadn't moved it out until now when we were remodeling (2 years). So, she made another ticket and we also have Home Depot sending another repair man. They are acting like this is our fault! We shall see what they are going to do. If nothing, we will sue Home Depot. Never will I buy another Samsung. However, I have 4 plus 2 phones. Also dishwasher is broken too....we will fix ourselves!
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Posted 4 years ago
I bought a double oven in black stainless steel as a Christmas present, the black stainless steel is falling off. I have never used cleaning chemicals on this appliance. When I called Samsung to see what call ups be done they told me nothing could be done it isn’t covered by any of the warranties. Bottom little me they do not stand behind their products. I will never purchase another Samsung appliance. To bad I did all my kitchen appliances with Samsung and will now have to switch them all out
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Posted 4 years ago
Tried to place a trade-in order. The website had a glitch and I was unable to select my line to checkout. I tried to contact customer service to have this resolved for over a month with limited replies and minimal assistance. Multiple contact attempts ended in over an hour of wait time, followed by a prompt disconnect. I even spoke with a supervisor who incorrectly submitted an escalation to the technical team, and would not follow up afterwards. After 3 separate instances of being promised the issue would resolve itself within 7 days, the issue still persists. They both do not know what they are doing over there. If they won't help me spend money for a product, I can't imagine what would happen if I needed assistance with an already purchased product.
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Posted 4 years ago
It has been 2 weeks now since I placed a work order for my new dishwasher that is still under the warranty but stopped working. I sit daily for 2-3 hours with Samsung customer service waiting for them to figure out how to schedule the repair appointment through one of the two repair services they are contracted within South Florida. One of these repair companies has a 1.2 average review rating on Yelp with only one person in that company to help with appliance repairs who is never there and never calls back. The other repair company they are contracted with continues to tell me that Samsung never sent in the work order... still. 2 WEEKS. From my experience, I want to say, do not buy Samsung!
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Posted 4 years ago
awful service, awful tv. Bought a samsung 65 inch tv in april 2020, that didnt work well from start. i was worried about covid and delivery people in house. i waited to long to return it, now dealing with samsung repair. Been on hold at least 2 hours total. repair person showed up at house, was here 1 hour and said he came with wrong parts. now on hold again waiting to reschedule service. i think they must feel that you will just go away. awful, awful service
Samsung 1 star review on 15th December 2020
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Posted 4 years ago
Watch out - Extremely misleading sales process. Placed order utilising broken phone trade in. Couldn’t switch phone on so entered funny IMEI number. Samsung thus cancelled order. Samsung advised can get number next to battery. Back cover shattered during removal. Shared correct IMEI number but again Samsung advised not acceptable due to cover removed. Had Samsung accepted dummy IMEI number all would have been good. People need to be very wary when using broken phone trade in as after return you would be charged the extra £75! Hidden way to make money? No clause identified in broken phone description. Be aware folks. Very poor follow up too!
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Posted 4 years ago
Had a house fire 2 yrs ago bought all Samsung appliances so they matched. Fridge acted up immediately door open sensor kept going off, took 5 days to get a repairman out(sensor going off all the while) finally unplugged it. 3 trips later finally replaced the circuit board. Freezer fan is out now. Dishwasher venting motor went out (no replacement available) stove/ oven combo knobs all snapped (plastic) went and got generic knobs to replace. Front left burner doesn’t stay at one temp (shuts off or runs hot and burns whatever) dryer heat sensor went out, replaced it myself. Bottom word: I would never buy another Samsung product!!!
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Posted 4 years ago
Ordered tv and soundbar - paid for install and demo. No one turned up and customer services never call back. Ordered another tv for elderly parents - took my money but out of stock. Customer services promised to come back to me and still waiting. Last time I ever buy from this terrible company!! Avoid Samsung at all cost. Worst company ever
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Posted 4 years ago
I have an A71 as well as a television. if I can stop just one person from buying a Samsung product I will be happy. RUN AWAY FROM SAMSUNG!!!
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Posted 4 years ago
Tv Arrived broken. Installer couldn’t speak English so we could not communicate. :( customer service made me feel like a criminal, said they were sending someone to inspect. They had no idea how to contact the installer. After 10 days and almost as many phone calls I finally get to return the tv with no replacement. (Need to reorder) That ain’t happen! Also sending back the sound bar we ordered. We are not difficult people to please. Definitely the worst customer care ever!
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Posted 4 years ago
Horrible customer support that doesn’t do anything for you. Item arrived damaged and they said sorry so sorry.
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Posted 4 years ago
Appliances are junk and customer service is terrible. Bought 5 kitchen and 2 laundry home appliances from Homedepot. Units continually have issues. Dishwasher model# DW80R9950UG failed within the 1yr MFG warranty. Samsung's Tech claimed there was an issue with the electrical service. Spent $200 for electrician to visit twice to replace the circuit breaker then to test the circuit only to find out the breaker was ok and there was no issue with the electrical service. Samsung technician was out three more times before finally calling it quits. Homedepot does not honor Samsung exchanges. I was offered an "E-COUPON" to use on Samsung's website which does not cover the replacement cost of the exact same appliance. Have been without appliance for over a month and still no resolution. looks like I will need to take legal action.
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Posted 4 years ago
I will never, ever buy another Samsung appliance as long as I live! Absolutely HORRIBLE CUSTOMER SERVICE! My refrigerator I bought through Home Depot was broken. I called within the 48 hr time frame and was told by Samsung what they were going to do for me. And they have not followed through! Each time I call with a ticket number they have absolutely no idea what the situation is and I have to repeat the situation over and over. I still do not have a proper working refrigerator that I paid $1500 for!
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Posted 4 years ago
So I ordered something from Samsung. They send me a email telling me my order is to be delivered on the 11th so be ready. The 10th comes around and the company xpo delivering it says that's false samsung is wrong and it will be delivered on the 21st. I have to cancel my Christmas plans to be here to receive this thing. That is totally unacceptable I ordered it on the 28th of November. Xpo and samsung just garbage
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Posted 4 years ago
We bought a $200 phone 6 weeks ago. Sprint said it was out of warranty, so I sent it to samsung and they voided the warranty due to a tiny scratch. So now I'm having it shipped back to repair the glass to get it back under warranty.
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Posted 4 years ago
Their customer service is TERRIBLE. I do NOT suggest buying samsung appliances.
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Posted 4 years ago
Purchased a 65" tv from Samsung.com. All though they picked the delivery date and time when I ordered, it was delivered a week later. AGS delivery blamed Samsung, Samsung blamed AGS. Upon unboxing and setting up the tv, I discovered the screen was cracked and smashed, completely unusable. Contacted Samsung.com for help, was disconnected twice, transferred 4 times, told the department I needed was already closed and after 90 minutes on the phone finally gave up. Samsung.com does not replace items delivered broken. Your only option is to return it (they must receive it back within 14 days) and wait for your credit. Then order a new one and wait for it to be delivered. Since my purchase was a black Friday deal, I would also have to call back into the customer support and ask that my original purchase price be honored after I placed the new order. I completed the return and now waiting for my credit. Not going to order from them again, but now I've missed all of the other Black Friday deals.
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Posted 4 years ago
The employees I dealt with at Samsung were very polite and helpful. However, there hands were tied, I assume by company policy. I bought a French double door refrigerator. The ice maker had issues form form day one, I just keep removing the blocked ice,(that was my mistake) until the ice maker stopped all together. I noticed a lot of others had complaints on this model, so I called customer service. They said they would send a service repair man to fix it at no cost to me , if it was the ice maker, which I thought was very fair. The service tech was very professional . The ice maker did have an issue, as he pulled out the refrigerator he noticed rust on the back plate caused by not enough insulation in the refrigerator and water had been running down the back.( I'm glad he caught that it could have reunited my wood floors). A mistake made upon manufacturing of the refrigerator. He gave me a customer number in order to get a replacement for the refrigerator, so he said he was told since a replacement was coming to not fix the ice maker. I received a prompt call from customer service. This is where the issue comes into play. The ice maker was a lemon, the insulation was not properly installed from the beginning, but because it was over the warrantee they could only give me a 50% off coupon for another Samsung or give me a pro rated refund. If any of these issues were form normal wear and tear, I would not have had an issue, but these issues were due to faulty manufacturing. I did not want another Samsung at half price( did not want to take a chance on the same thing happening again) so I took the pro rated refund so I can purchase another brand. The employees I give a 5, the company and product I give a 1.
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Posted 4 years ago
I am here to share my nightmare experience with Samsung pertaining to my washer and dryer. It truly is a pathetic and I firmly believe it was a grave mistake by investing my valuable money into their high technology (latest model) washer and dryer. I will never recommend anyone to buy it. I am writing with the frustration today and pain, as I am now stuck with a broken wobbling Samsung machine, which is causing a crack in my ceramic tile floor in the laundry room, as they continue to shift and become uneven. The Samsung technician identified the root cause of wobbling and agreed to repair the tile crack. He himself opened the Samsung claim, provide pictures from damaged floor and then Samsung claims asked me to provide estimate. I provided the estimate and then denied the claim and saying is not our issue which was approved earlier. I reached out from Claims Manager to Customer Service Manager and then to Consumer relations Manager, everyone with more than 3-hour calls, multiple days and times just so they can pick up my phone, and when they finally did, they broke my trust and failed to meet their promise. These Managers were receiving call somewhere in Southeast Asia, looked system notes and gave the same message. from my experience, the Samsung representatives are “liars”. One day they promise something, and even in written, and the next day they deny it. Truly pathetic and fake. I really hope no one gets as stressful of an experience like I received from Samsung. These close to 8 months have been outrageous as I have constantly had to go back and forth with Samsung representatives to explain the situation and have not received anything that helps. I think Samsung does not care for the customer. I don’t understand what is going on- it was initially Samsung technicians, who came two times which made my washer and dryer situation even worse than it initially was and claiming they were fixing it. Because of them only, my machine started to wobble more violently and thus the cracks on my laundry room started to appear and are now enlarging and shifting, and thus I was relying on Samsung to help me out which they flat out denied. It is THEIR MISTAKE, so why do I have to take all this stress on my mind? I can’t keep juggling my time with the headaches Samsung is giving me every second of my life.
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Posted 4 years ago
I purchased Samsung level u head set under 1 year warranty. After 5 month from my purchase time it doesn't work. There's no solution for that problem because of I use little paste on rubber. Worst product I used ever. waste of my money of 2500 Rs
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Posted 4 years ago
Samsung is rated 1.2 based on 4,634 reviews