Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.24

1.2 Rating 4,719 Reviews

5 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.2

Based on 4,719 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 5 star review on 6th December 2025

Riley Cooper

Samsung 1 star review on 8th October 2025

Mukhtar Attarwala

Samsung 1 star review on 20th September 2025

I Got Help From Martinsusan10032atgmail.com When I Was Deceived By Online Scam

Samsung 5 star review on 20th September 2025

480

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Got a refrigerator from samsung and the gadget is defective parts are not working made complaints emails but all efforts were useless no response at all complaining since almost a month”

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Posted 4 years ago

“HORRIBLE SERVICE! I bought my parents a tv at BJS and in 6 months lines appeared on the tv. I had to call 3 times for them to send a the technician for the technician to tell us it wasn't covered on their guarantee.HORRIBLE! DO NOT PURCHASE THEIR PRODUCTS! NOT WORTH THE MONEY. HORRIBLE CUSTOMER SERVICE.”

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Posted 4 years ago

“A month ago, I would have given a 5. I've always been happy with Samsung TV's I've had (and have several). I notified The Big Screen Store on December 21st that the picture of my largest TV. which is still under warranty, was going out. It is almost 3 weeks later and Samsung has not yet authorized replacement of the TV. Not a great warranty service!”

Helpful Report

Posted 4 years ago

“Samsung has the worst customer service we have EVER experienced and we will never purchase anything from them again. We don't write reviews usually, however we feel the need to warn other people about them because if you have a problem you will be ignored. We have been battling them for 5 months now and if they do respond (which isn't often) they will just try and fob you off. It has been infuriating, stressful and upsetting and the TV we purchased from the was definitely not worth the £2,500 price tag. We followed the installation instructions to put it on the wall (even paying out another £50 for their wall bracket rather than the cheaper amazon alternative) to make sure nothing went wrong. We lifted the TV for from the bottom and the sides and didn't touch the screen. However when it was finally in place (this wasn't an easy task) the LEDs behind the screen had stopped working (there was absolutely no damage to the TV screen itself) Samsung's response was that it was obviously our faulty and they could tell this by looking at a picture and too bad for us. We have been trying to get this looked at by them but they are rude, patronizing and refuse to help. except to try and charge us more money by saying they can send an engineer out for £180 just to take a look at - they'll then quote us even more money to fix it. They are just trying to take even more money off us and wont even consider taking into account that the TV was not up to standard. We will be taking Legal action as we know we did not cause physical damage to this TV and if you would like to avoid this, we suggest you don't go anywhere near Samsung products.”

Helpful Report

Posted 4 years ago

“Remind me to NEVER buy another Samsung appliance as long as I live!!!! They need to stick to phones and tv's! Two and a half years ago I bought a new Samsung fridge, stove, dishwasher, microwave, washer and dryer. My dishwasher has already been replaced once. The dishes still come out dirtier than when they went in and I need to use citric acid with every wash AND it LEAKS! The ice dispenser in the fridge freezes up every 2-3 months and needs to be unplugged and defrosted in order for it to work properly again! And last, but I'm sure not least, my dryer quit working. Currently waiting for a repair man to come and diagnose the problem.....Absolute garbage product. Spoke with a repairman and told him that I would never buy another Samsung appliance as long as I lived and he said "do you know how many times a day I hear that!!!!"”

Helpful Report

Posted 4 years ago

“Scumbag company that robs the working class. Bought a dryer that ruined over 500 dollars in clothes. The only way they would give me a refund is if I let go of all rights to seek damages for clothes. I hope Samsung goes out of business they suck”

Helpful Report

Posted 4 years ago

“Samsung cancelled my order for a sale price item, and told me I could re-order at non sale price. When I talked with customer service, they said "read our terms and conditions" we can do what we want..... Hi Tim Cook, I am buying Apple now....”

Helpful Report

Posted 4 years ago

“I got Samsung note 10 as a gift, tried to return it literally a day after (barely opened the box) in order to buy the S20. Samsung Claimed the phone was damaged and did not accept my return. They had the worst customer service and I ended up getting an iPhone.”

Helpful Report

Posted 4 years ago

“Worst customer service that I have ever experienced! I Purchased a four piece appliance package and 50% of the items failed in less than a year. One almost burned my house down. Don’t buy Samsung!”

Helpful Report

Posted 4 years ago

“I ordered the unlocked Note 20 in December. My cell service is with spectrum. I get the unlocked phone, give spectrum the IMEI number and they tell me they can't activate the phone. Unreal Samsung, is it unlocked or not??? I Schedule a return with Samsung, along with the earbuds. I drop the box at a FedEx Dropbox. When Samsung receives the box the phone is not in there. I also financed the phone along with a 1000.00 tablet for my husband which we kept. Now after 3+ weeks, over 4 hours on the phone with them I still do not have a credit on my account! Some idiot steals the phone, which is not my fault and I'm am not paying for it!!! Give me my credit and track the phone on your own time! I would love to know if it was a FedEx driver or a Samsung employee! But again, not my fault! My payment for the tablet and phone is due January 20th. I am not paying for a phone I returned! Absolutely horrible customer service, couldn't understand the Phillipine accent and then they would put me on hold and disconnect my call. One woman said I would get a credit immediately, still no credit! I will never ever use this company again! They send me an unlocked phone, supposedly, but not for spectrum wireless apparently!! Buyer beware!!!!”

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Posted 4 years ago

“When I opened Samsung Bud live , I found hair inside the bud and 2 seals .After contact them for 1 week with a ten calls . They refused to change a new one and said that hair is mine ??? I”ll never buy anything from Samsung”

Samsung 1 star review on 6th January 2021

Helpful Report

Posted 4 years ago

“This company has the worst of the worst customer service in the world!!!! They made me loss my time to process a return after many attempts to do it. The 1st attempt I made was before the item was shipped and they couldn’t stop it. And because their reps don’t write any notes according to them we have no way to prove our calls and attempts. Today I called and escalated my problem to a supervisor to try to get something resolved but instead I got more excuses. I will NEVER again in my life buy anything from them or their brand. I never write reviews but this time I feel I need to give other consumers a warning about what to expect.”

Helpful Report

Posted 4 years ago

“If your Samsung product has no issues and you never have to contact Customer Service, then you will probably enjoy your Samsung product. Otherwise you'll find Samsung and their Customer Service Team to be extremely frustrating, poorly trained, and unable to do anything but say "I'm sorry", "I understand", "No worries, we'll address this soon". It's funny the "English" phrasing they are told to speak. Below is my first-hand experience with a Samsung order, which I am still waiting on a refund 42 days and counting. At this point PayPal is my only saving grace with their Buyer Protection Program. PayPal will be refunding me in 5 days. So after almost 50 days of Samsung keeping my money, I should finally get it back. Just read below what a debacle Samsung's customer service is. Absolutely horrendous. I understand they have the cheapest large screen TVs with good ratings - seriously look elsewhere. Do yourself a huge favor. Timeline: - 11/27/2020 – placed an order for a TV and Soundbar (QLED70T 75” and 900QT Soundbar) - 12/7/2020 - TV arrived damaged with a cracked frame (and dusty – looked like a floor model); return initiated by calling Samsung; Samsung advised me to cancel the entire order - 12/8/2020 – Samsung accepted the TV return; Samsung e-commerce team submitted a ticket to Samsung fulfillment team to manually cancel the order and process FULL refund for the entire order. - 12/10/2020 - TV return received; confirmed refund amount will be issued for the TV in 7-10 business days; Soundbar Refund still pending - 12/21/2020 - Refund amount received for the TV - 12/21/2020 - Samsung e-commerce submitted a ticket to Samsung fulfillment team to cancel entire order and process remaining refund; confirmed the remaining refund would be received in 3 business days - 12/22/2020 – Samsung e-commerce team confirmed full order will be cancelled (new ticket) - 12/24/2020 – Samsung e-commerce team confirmed full order will be cancelled and requested a manual refund (new ticket) - 12/27/2020 – Email from Samsung stating that since it’s been 30 days since the order was placed, the order can be cancelled - 12/28/2020 – Samsung e-commerce team claimed the order is with the fulfillment team and can’t be cancelled (new ticket) - 12/29/2020 – Samsung e-commerce team submitted ticket (new ticket) to cancel the order with the Samsung fulfillment team - 12/30/2020 – Samsung e-commerce team submitted ticket (new ticket) to cancel the order with the Samsung fulfillment team - 12/30/2020 – Initiated a claim through PayPal dispute the charge and receive a refund through Paypal’s Buyer Protection Plan - 1/1/2021 – Received email confirmation that order was finally cancelled; no information about any refund amount - 1/2/2021 – Samsung e-commerce team claimed refund was already processed on 12/21 (not the case – this was only the first partial refund); Samsung e-commerce team had to request a “manual” refund (new ticket) - 1/4/2020 – Samsung e-commerce team claimed full refund is being processed (new ticket) - 1/5/2020 – Samsung e-commerce team shows no active tickets and claims PayPal can’t accept the refund (not the case as I contacted PayPal before – of course PayPal can accept refunds); Samsung e-commerce team to initiate the manual refund request which will take 3-5 business days to complete”

Helpful Report

Posted 4 years ago

“I would do 0 stars if I could. What a disaster of a company. As a business owner, I am disgusted by their customer service or lack there of. This entire company should be shut down and sent packing back to China. What a disgraceful bunch of sorry excuses of humans that work for them. I will NEVER have a single good thing to say about them and their appliance sector. They are a big joke that I wish I could laugh at, instead I'm angry writing this review. Samsung should be ashamed of themselves. Killing myself would have been easier then dealing with them.”

Helpful Report

Posted 4 years ago

“Worst product & service for a Premium Chef series Samsung induction stove S/N 0BSG7DDFB00054J M/C NE58H9970WS/AC Case # 5126540166 # 5126579451 Contacted Samsung for service on November 12 since the cooktop was not functioning. Was given ARS as authorized service center. During first visit on November 16, fuse was replaced but problem was not being solved, was told by technical person to replace the relay board the next day. Waited for 2 weeks, relay board was replaced and again problem was still not rectified. Asked the technician to contact Samsung for advice, was told to replace filter board. After a long long wait, finally the third service came on December 29, unfortunately my lovely premium Samsung Chef series induction has no response. Contacted Samsung professional technical department, advice to replace another 3 boards (what's new?! Draining consumer's wallet?) I called Samsung to escalate the issue after $$$ spent & meaningless long wait, was given a case # by "Executive Customer Relation department", Dwayne G. Was told he will contact the service center & promised to get back to me in 2 to 3 days. Trying to be reasonable for the holidays, sent an email on January 3, no reply; another email first thing in the morning on January 5. Waited for few hours & called Samsung. Got a ticket #, talked to another Executive Customer Relation personnel, Brian, all I heard was meaningless apology again. Obviously I received reply from Dwayne shortly. After such painful battle with serving princess Samsung Chef series induction stove, I would like to reach out to everyone in my capabilities in all forms including forums, complain boards, social media platforms & personal & real estate agent contacts, as well in different languages, letting consumer to know how inferior Samsung is, and to prepare having a deep pocket for any services, don't consider purchasing extended warranty as it only covers minimal parts. Go cheap, don't imagine a premium price will bring you a premium product & service.”

Helpful Report

Posted 4 years ago

“Do not take responsibility for the quality of the products they sell. Bought a phone with a software bug and made a complaint. Nobody answers.”

Helpful Report

Posted 4 years ago

“I bought a Samsung Galaxy A10e phone for my son for CHRISTMAS it came and did not work. The SIM card reader never would read the SIM card. I never used the phone it stayed in the box until I shipped it back to Samsung. It obviously was under warranty. They claimed I damaged the phone. Funny cause it was never used!!!!!!!!!! They refuse to replace or fix the phone that is not expensive in the first place. I went round and round talk to a supervisor named MARK that acted like he would try ti help me. Of course he didn’t cause I called back and checked on ticket# 2241774650 and say bull as before! This is a multi million dollar company that obviously cares nothing about there customers. Profit is all they see and everyone I spoke to is foreigners !!!!!!!!! I will never buy SAMSUNG AGAIN! Apple all the way!!!!”

Helpful Report

Posted 4 years ago

“Bought a TV that had a screen cracked as soon as I opened and set it up. I set it up according to the instruction manual, 65" has to be handled by two people on the instructions, but their delivery person was just ONE person. It's a 65" TV?? it says anything over 32" has to be carried by two people. BUT I HAD ONE DELIVERY MAN. I called Samsung the same day, they said they would let me know what the dispute answer is in two days, never emailed or called until I called again two weeks later, for them to tell me it was my fault and it's a physical damage. Re-escalated and a person from Samsung spoke with me, saying it was ridiculous that the company won't offer me anything for compensation because he knew the rules to carrying in the TV as well. He AGREED with me. I was then told, after being put on hold multiple times, that they would not replace it or anything, but I should go to their technical shop to get it repaired. It would be 800 dollars for a repair, about the same price as a new TV that I never got to really use and has caused more stress than it's worth. Samsung customer support is absolute sh!t. Go through a third party seller if anything, because their customer service sucks.”

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Posted 4 years ago

“Do not buy a Samsung TV. If you have an issue there customer service is awful. I have been trying to get a TV fixed for two months under warranty. I was told to it could not be fixed and would get a refund. This has been a month and I dont have a refund. No one at Samsung talks to each other or knows what is going on. Countless hours with more coming since I have gotten no where.”

Helpful Report

Posted 4 years ago

“We purchased a Samsung refrigerator and stove at the same time and in less than 24 months are extremely dissatisfied with both of them. Water and ice accumulate under the vegetable bin and we have to clear few months. The time/timer display on the stove has lights out making it impossible to tell the time or see how much time you have remaining on baking something. I will not purchase any Samsung product again.”

Helpful Report

Posted 4 years ago

Samsung is rated 1.2 based on 4,719 reviews