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Samsung Reviews

1.2 Rating 4,634 Reviews
5 %
of reviewers recommend Samsung
1.2
Based on 4,634 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 31%
Accurate And Undamaged Orders
Greater than 53%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Samsung Reviews
Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 1 star review on 3rd September 2025
Zaib
Samsung 1 star review on 26th July 2025
Anonymous
Samsung 1 star review on 12th June 2025
William
Samsung 1 star review on 1st June 2025
Kate
Samsung 5 star review on 24th May 2025
Kf799345
Samsung 5 star review on 22nd May 2025
Donald C Smith
Samsung 1 star review on 17th May 2025
Sudheer Saini
476
Anonymous
Anonymous  // 01/01/2019
The Samsung ultra note 20 is complete garage! It's definitely not worth the $1,400 I paid for an unlocked phone. So many apps that have nothing to do with the phone and you can't delete them. Also many of the apps that you can't uninstall keep opening up on their own, and there's nothing you can do about it, they just keep sucking up your data.
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Posted 4 years ago
Bought Samsung Fold 2 couple months ago, spent $49 for case , remove the case last night to clean, saw crack on back of the phone screen where the camera is, no dropped no fell off , so I called Samsung customer service , they did me a favor !!!!!! to pay $149 plus tax instead of $599 for something that has nothing to do with me , I have no choice but pay this but that would be my last phone with them as well as other products , if it was my fault i would not care and thanked them for discount which i guess was charged when i purchased the phone and they call it something like care pack , but it was not my fault. I am not happy and I really don't want this phone anymore.
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Posted 4 years ago
My phone stoped charging after about 6 months. Would work while plugged in at 1% battery but not unplugged. Took forever to get ahold of someone cause there is no stores anywhere close. Finally got a prepaid to send it by mail. Phone was apparently damaged by mail cause now phone has a small crack in the screen and Samsung will not repair the charging issue that they admit is covered under warranty until I fix the tiny crack that is now in the screen for $315. These issues are not related at all they just know noone in there right mind would pay that much for a phone that is almost a year old and already had issues. I have Samsung washer and dryer that failed after 4 years. I'm done with this company. Horrible products and customer service.
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Posted 4 years ago
Danny from Cyber World electronics stole a piece of our property / steals parts out of your electronics and then makes you pay for new ones .. after fixing our Samsung qled tv the tech took the old part (motherboard) out of our tv lays it down in the box of our new motherboard and told us he had to take it with him and send it back to Samsung.. but that part came out of the tv I paid for already $2000.. and then he charged me $300 for a new part , $65 for labor, and Samsung charged me $95 before they would even send anyone out to diagnose the issue.. called Samsung and they said it was t their issue and that we had to put in a claim with cyber world.. yet they are the ones (Samsung) who send out cyber world to our house and cyber world said they were sending the part back to Samsung...
Samsung 1 star review on 8th December 2020
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Posted 4 years ago
SCAM ALERT! Do NOT use Samsung to finance your phone! I paid for upgrade service for 16 months Traded in my Samsung s10, and ordered Samsung note 20. They said s10 was cracked, thus they gave me no credit and kept my phone. I decided to returned the note 20. now I still owe 400$ and have no phone at all. It's a rip-off. What's sad is I actually loved my note20 and would have kept it if they had tried to work with me.
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Posted 4 years ago
Horrendous service. Booking agent took down the details of the repair wrong, so sent to the wrong repair centre. They lost my phone for two weeks, and ended up taking over six weeks for what I was told would be a five day job. Staff never delivered on promised callbacks, no senior staff or management are willing to handle customers. Constantly given phone numbers for me to call as they were too lazy to try to help me. Pathetic goodwill gesture offered at the end. Avoid like the plague.
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Posted 4 years ago
WHAT A TERRIBLE COMPANY! If you could leave a zero star rating I would! 1 star is far too good for this company! What an incredible and unbelievable scenario this is! I have come to leave a review on this platform because of one terribly frustrating experience my wife & I have had with Samsung. When I get to the site, I find that only 7% of viewers recommend Samsung! This is simply and totally chronic! What on earth are Samsung about? Instead of writing this review to other potential customers to warn them of the disgraceful and simply non-existent customer service with Samsung - I am writing instead to Samsung themselves. To the managers and indeed to all employees in this despicable company. To the managers - you need to seriously get a grip. You need to read through these reviews and see just the enormous extent of customer dissatisfaction, frustration and rage you have about your company. To all the employees - one word - LEAVE. Do not waste your time putting your energy into this terrible company - I can't imagine how they must be treating you when they treat their customers worse than dog muck! Social media is powerful - and with a rating like this, you will (hopefully) be suffering. I say hopefully, because the way you have treated us and many, many others on this platform is disgusting. Your appliances are rubbish, your customer service is the worst I have ever experienced and your attitude is the lowest I've ever come in touch with. To all potential customers of SAMSUNG - I have one sentence for you only: DO NOT EVER BUY A SAMSUNG PRODUCT
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Posted 4 years ago
Samsung Canada Customer Service is non existent. Bought a new model TV in the summer and they still haven’t fixed the issues. Right up to the Office of the President they do not honour their word. Buy anything but
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Posted 4 years ago
I purchased a samsung frig. Paid $2000 and within a year the ice maker had to be replaced. It had to be replaced EVERY YEAR!! I DUMPED IT. I will NEVER own ANYTHING Samsung again!! No refrigerator, no phone or TV. That is how I repay sorry.
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Posted 4 years ago
They hang up on me twice. I ordered a TV and after setting it up we turn it on and it's broken. They refuse to send another one. They expect me to carry a 160 lb TV to the FedEx truck or pay $110 for someone to pick it up from my house. Very inconvenient. Never again. Even the supervisors hanged up on me. $1400 to the garbage
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Posted 4 years ago
I had purchased a samsung dishwasher, it was giving heater error n lodged a complaint with customer care on 24th nov, no action taken till today after one visit from engineer. Every time I call Samsung, they give me a new complaint number. I escalated to Service Head and still no action taken. I would never ever recommend samsung product. Very Disappointed with their customer service.
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Posted 4 years ago
Horrible televisions. Suck the Kether right out of you.
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Posted 4 years ago
I received a damaged fridge. Since it was on the side and on a part that could still be used I opted for the Refund of the damaged parts. Here I am three months later and still have not received my refund. The cutomer service reps literally do not care nor strive to help. I think I have heard call back in 3 days like 5 times now. They are deff not ones to care about you after you have received their product. They have their money and do not have the time or effort to help fix this. I have heard horrible things about this and how they do not fix or try to fix anything when it comes to customer service. I should have known to use LG instead. I hope that you choose to go elsewhere because you will not get any problem solved. They will just keep pushing you off.
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Posted 4 years ago
So your update is destroying phones and batteries... mine ran fine till i upgrade it with your update... what a scam and rip off and you should be held criminally responsible... why should we send our phones in and use our money to fix what your update broke... never buying samsung stuff ever again... should take this to news
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Posted 4 years ago
I purchased a Samsung 50" Frame TV directly on Samsung's website. To my surprise it was never delivered via FedEx. Customer service was terrible. The foreign customer service person told me to call the Police. They had no interest in tracking down the package or filing a claim or ordering me a replacement. Warning: Do not buy directly on Samsung website. You will be sorry.
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Posted 4 years ago
I buy 2 of the new galaxy flip 5G giving my 2 phones of trade in,one of the new phone was defective and I call right away and guess what??,they told me to send it back to repair,hahaha,out of their mind,I ask for a new phone because I just paid over 3,000 dollars for this phones and they want me to send the NEW phone back to repair and wait 2 or 3 weeks more for the repair instead give me a new one because I buy a NEW phone,not a repair one,now I return both phone and all accessories and they just lost a 3,000 dollars sale for trying to be smart,not the end yet,now I send back the new phones,take a week to them get there,send me a email saying after 10 days to review the phone they will process my credit back and then send my trade in phones back to me,we are talking about a month WITH NO PHONE,I always learn from my mistakes but you never know when you're about to make one, unfortunately you know when you're screwed after you made it,but in this case I will never ever buy anything else to Samsung ever, it's very very sad a multimillionaire company like Samsung crushed a little and insignificant customer like me,because that's what we are to them at the time of step up and take responsibility,making us loose the few what we have instead of them take the loose even when is their fault,again,they give me a brand new defective phone and what I really supposed to do?? Samsung,,Merry Christmas!!
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Posted 4 years ago
On July 30, 2020 I brought a Samsung galaxy active 2 44mm watch from Att , its 4 months old, for a week I have been try to get a replacement, it updated then the screen just went black, spent hours on the phone with att trying to fix it. They tell me its under warranty yes I know after getting transferred a million times, hung up on, then sent to a Att store, it still doesn't work. THEN FINALLY THEY SAY go to Att store pick up new watch great the store doesn't have any, back to calling them to find out I have to call Samsung to find out i have to send my watch to them, then maybe I'll get a new one , if they think its appropriate. I have never owned anything but Samsung products, since when do you send a product back Before getting a replacement. I'm done. There is no Customer Satisfaction, no Customer Appreciation, no Veterans Appreciation. NOTHING !!!!! THIS IS RIDICULOUS... APPLE HERE I COME.O AND I PAID FOR MY WATCH OUTRIGHT SO ITS JUST A PAPER WEIGHT AT THIS POINT.. 3 Dec 2020. RETIRED SSG.RAINEY US ARMY
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Posted 4 years ago
I couldn't turn off my phone without using the pattern recognition on my phone. Supposedly I was 1 number off, but even so you shouldn't have to put in a pattern or any kind of passcode in order to turn off a damn phone you're holding in your hand.
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Posted 4 years ago
I purchased a washer on 11/17/20 received it on 11/24/20 and it worked for 2 days. I paid to have a professional plumber check the connection where he informed me that the washer was faulty. I called Samsung and they are not able to have someone check the BRAND new washer until 12/9/20. If they determine at that time that the washer IS faulty, I will then wait another 2 weeks for a replacement BRAND new washer. I will NEVER EVER purchase another Samsung ANYTHING!
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Posted 4 years ago
I'm never buying Samsung again! I purchased a new home without kitchen appliances. I picked out the ones I wanted (wouldn't be available for 2 months) and changed them for an earlier availability date. They were supposed to call me the day prior to the delivery date to set up a delivery window. No one called! I call them around 8 PM, they told me the appliances were in enroute and they will call me by 10 AM to confirm delivery time. I heard from no one, so I waited until 4 PM to call again. This time I was told that the transportation was delayed due to COVID. I understood the state that we were under and that delays happen, I figured it would a day or two since I was told the previous night that it was on it way. They said it would arrive by the 20th of the month (the original delivery date was the 10th). I explained my frustration of being in a house without appliances and with my family having to eat out for every meal. I was assured that I would be compensated for the delay afterwards (never would give an amount). I asked for it in writing (by sending an email) but the rep said they are not allowed to send emails. The appliances finally arrived on the 20th. When I called about the compensation, I was offered $50! For 10 days of my family eating three meals a day, $50!
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Posted 4 years ago
Samsung is rated 1.2 based on 4,634 reviews