Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.24

1.2 Rating 4,719 Reviews

5 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.2

Based on 4,719 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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480

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst ever service from Samsung on repair of Washing Machine. The service person was very rude and arrogant. I want to give negative rating but unfortunately there is no such option. Pls buy any samsung product with every single detail related to Warranty. Theu told you that we are providing 5/10 years warranty but actually service required then that time they said we have only 1- 2 years warranty of your this part and other parts have 5 years warranty. This is a trick they are using to sell their products in market.”

Helpful Report

Posted 4 years ago

“I bought a 5-year extended warranty on my Samsung washer and dryer from Home Depot. I've had them for four years, and my washer is inoperable, but the repair is covered by the extended warranty. When I filed the initial claim, the representative from Samsung asked me for the serial number of my washer, but the number on my machine is illegible from four years of use. He completed the rest of my claim and scheduled a tech for about one week after my call. On the day of my appointment, no one showed, no one called. I contacted Samsung and they said they were unable to do anything because I was unable to provide the serial number. I had already discussed the issue of the serial number with the original representative and he scheduled the appointment and never advised me of this caveat. Had he, I would have tried to remedy the issue much earlier than when the tech should have already been at my house. I contacted Home Depot, and its representatives were amazing. They tried to persuade Samsung to repair the machine without the serial number. When that was unsuccessful, they tried to find a shop that did not require a serial number to make the repair, and then they looked up the specs of my machine and found that there's another label on the back. They recommended that I just reach my phone in the back and take a photo to avoid pulling out the machines, and they were right-- I found another label with the serial number. I called Samsung and gave them the information, and representative responded something to the effect of "We can't repair machines that are stacked." I got the impression that the Samsung representatives made a concerted effort to be as UNhelpful as possible. They didn't even pretend that they wanted to be courteous. Remember, the first contact I had with them was a stoic "We can't make any repairs without the serial number." PERIOD. Conversely, Home Depot actually attempted to help, really going above and beyond. I'm renovating my kitchen in the Spring, and I plan on getting all new appliances. They won't be Samsung appliances, after this harrowing experience. By the way-- I have to wait another four days for the repair.”

Helpful Report

Posted 4 years ago

“Two years ago I bought a two-doors fridge, the ice machine had to be changed in a year and a month :), and now at two years I found rust spots on the doors. I called the Samsung company and the only thing was: Go to an accredited place and pay for the door replacement. As an extra detail: the fridge is in a well heated-kitchen, dry and far from any humidity. The customer service was good, the agent was very nice but the amazing thing is that he could do nothing. I gave 4 stars for the courtesy of the agent.”

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Posted 4 years ago

“My daughter bought me Earbuds as Christmas gift. She purchased them early in November. She didn't realize I didn't like them because my boyfriend has pair and they fall out of ears all time. I never opened them and I don't think its fair to sell item and their return policy is 15 days What about special occasions/ holidays.. I will never suggest or buy from this company and neither will family My daughter paid 130 dollars for Earbuds and you can get same pair at Walmart or any other retail store for 80...”

Helpful Report

Posted 4 years ago

“Disgusting customer service Wouldn’t give them any stars if I I didn’t have too I bought a £2000 fridge freezer in November 2020 which was delivered with dents and scratches have been trying to get compensation for this for 2 months as originally agreed as if they uplifted it they would not send a replacement or refund me for 2 weeks leaving me with no fridge or freezer even though I explained I’m a cater for my disabled grandson who still has bottles of milk they then changed their minds saying my PayPal receipt was not proof of purchase even though it clearly stated the Samsung order no they would only accept the Samsung receipt which I never received to give me any compensation After several emails and phone calls they are now totally ignoring me even the customer service chest executive is ignoring messages Absolutely disgusting customer service I have emailed them 4 times since 19/12/2020 but had no response and if you ring you just get transferred from one person to another and also their English is very poor so very hard to understand them All I want now is my money back and the thing uplifted NEVER BUY DIRSCT FROM SAMSUNG BECAUSE YOU WULL NEVER GET ANY HELP IF YOU GAVE A PROBLEM !!!!!”

Helpful Report

Posted 4 years ago

“The refrigerator came with debt behind and when they replaced they sent another one with dent. As it’s not as bad as the first one I finally decided to accept. Bad choice. When I tried to register the warranty, there was a lot of problems and each time you have to go through the whole loop of going to their website and general and whatever steps and write the whole stories all over again just to receive an email to tell you to resend. Resend not through the email but go through the whole process again. It’s no use talking to them online or on phone, the customer service does not know anything and cannot do anything. Their call back support goes back to email and they do not call. Whatever you ask them they will direct you back to the website and go through the whole tedious process. They send their fridge late but their warranty starts from date of purchase. If you are thinking of getting Samsung, it’s a nightmare, at least for me. I will never never Never get anything Samsung ever.”

Helpful Report

Posted 4 years ago

“I used to swear by Samsung; but during the pandemic Samsung techs started telling me I need to purchase a new TV if I want to join one of the new streaming services. I have a smart TV and stream daily. However Samsung will not update my Smart TV software, nor let me add new apps like Disney Plus or Peacock unless I buy a newer model. This is just one of the frustrating things involving Samsung in recent past. When my current devices die I will find different brands to replace.”

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Posted 4 years ago

“Never buy any Samsung. Bought a phone a few years ago. Changed that quickly. I have a Samsung TV. Thought it would be great with the phone. But now three years later, it's a piece of s***, just like their customer support. Their help is only online, and no real people. Temporary, to fix your problem, but no real solution.”

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Posted 4 years ago

“purchased new top of line refrigerator find it is not plug in turn on and enjoy. poor design over all can't even fit a quart of milk in with out removing a shelf so much for 29 cubic feet space. ice pitcher does not fill spent over 6hrs on web and reading your 1/2 thick book of instructions to no avail. doors are miss alinger which must be a problem as you send repair parts with unit for owner to repair there new unit shelves can't be adjusted even if you wanted to . Called service who told me go back to dealer they must have a draw full of repair parts. Samsung propaganda videos refrigerator with miss aligned doors also said ice cubes will be cloudy till new water filter is cleaned out .I remove several glasses of ice every day cuber still cloudy . Water in from my well on top of a mountain with nobody within 1/2 mile of well which only gets rain and snow as source of water .”

Helpful Report

Posted 4 years ago

“Samsung galaxy was good for 1 year. Then it began telling me I was out of memory (I only have 1 game of solitaire loaded, and maybe 30 pictures) so I had to find things to delete. The automatic updates botched my phone every time, running my battery down to where it had to be plugged in most the time. It constantly repeated letters when attempting to text. I went to every forum for samsung to find help. The phone is almost unusable... but conveniently right when i paid it off. I was so disappointed. Sorry to samsung i couldn't find good things to say. Oh, camera worked great.”

Helpful Report

Posted 5 years ago

“Is the worst customer service, I have a new galaxy z flip with one scratch, and now they are saying that the phone is damaged do to that scratch. wow so you are telling me that when they tested this phone they only dropped it ONCE. Stop the phone is $1,300.00 dollars it should have some type of warranty if when you open the phone all the sudden the hinge on the right side where you flip the phone pops out. Now Samsung is saying that because I dropped it I broke that part. Guys I have a a UAG case www.urbanarmorgear.com these cases are very tuff. Please don't buy tis phone it breaks to easy, they charge people $500.00 for repair. Also like I told the customer service agent, I have insurance I can also call them but this is an issue how are the phones going to get better if they don't have any complaints? very disappointed at Samsung not good 0 stars....”

Helpful Report

Posted 5 years ago

“What has not gone wrong. Samsung customer service is on par with making a deal with he devil and not reading the fine print. I purchased the Samsung Galaxy Fold 2 Thom Browne edition and care plus subscription to protect my investment. I got bumped and took a tumble down some stairs and the phone got broke. When I called premium care they helped me set up a claim and then I was told if I do not hear anything back from them to call. then they tell me my IMEI number doesn't match the model number that it is listed as a z flip. I am on day 11 of bouncing back and forth to get my phone fixed between Samsung and Samsung premium care which is serviced by Asurion. Worst customer service experience of my life. If I could throw this phone through the front window of Samsung corporate then I would. I will never purchase another Samsung product again.”

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Posted 5 years ago

“I am having a very difficult time and a terrible experience with Samsung S20 that I bought just 2 months ago. The speakers of the phone were screeching on every call. I also had this weird noise every time I recorded a video. This was a manufacturing defect and has caused me a lot of trouble. And now the phone has started heating up. I will never purchase another Samung product again!”

Helpful Report

Posted 5 years ago

“Not happy with the all process to get my phone fixed for a manufacturer fault. I won’t be getting anything from Samsung again your repair department and customer service is very poor”

Helpful Report

Posted 5 years ago

“Returns or jacked up they still owe me 377.60 and they keep saying sorry we will send it and never do.”

Helpful Report

Posted 5 years ago

“Samsung and carriers conspire to force you to buy from the carrier a phone at 10X the price at unlocked phone seller. Your unlocked phone will be throttled, locked out of use when at 3 bars, no wifi calling, no updates, no tech support, and no one to discuss the fraud and hit of this WITH FCC guidelines. If you complain online about ATT you will also receive bully based responses. Do NOT even consider purchasing a Samsung phone!”

Helpful Report

Posted 5 years ago

“Samsung products are good, but their customer service is the worst. Avoid talking to Rose Mary, emp no. 538401702. The most headstrong representative i talked to. Does not resolve the issue or give to her manager. I bought Note 20 and it did not come with head phones. When i called them they said the head phones are not sent with phone and they gave the headphones if customer requested until Dec 4 2020.After that they stopped giving. I bought the phone before dec 4 on nov 22. Customer service is not taking the order.”

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Posted 5 years ago

“if i could take stars away i would. i dont even wanna give one star. i had 2 people over the phone hang up on me and the robot message is just the helpful thing in life. the message people couldnt help bc of restrictions. SO IF U HAVE PROBLEMS DONT BOTHER REACHING OUT EVER, bc you will want to kill someone by the end of it. The people who work forsamsung cant even tell u how to fix there products. You guys suck fuckin do better.”

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Posted 5 years ago

“Samsung customer service SUCKS!!! I needed help in getting my account cleared and they had me call 3 different numbers and each representative kept passing the buck... after two hours and gave up. I'm buying an iphone! They are horrible!. Buyer beware!!! Go elsewhere! I'll ne er purchase from them again! Just AWFUL!!!!!”

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Posted 5 years ago

“Got the Samsung Galaxy S20 FE (Exynos). After 1 month, the power button fell off. Ridiculous battery lifetime and overheating CPU when doing basic things. I'm very disappointed and wil never buy Samsung products again.”

Helpful Report

Posted 5 years ago

Samsung is rated 1.2 based on 4,719 reviews