Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.26

1.3 Rating 4,628 Reviews

6 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.3

Based on 4,628 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

Write Your review

Tell us how Samsung made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Samsung 5 star review on 31st October 2026

I Got Help From Martinsusan10032atgmail.com When I Was Deceived By Online Scam

Samsung 5 star review on 20th September 2025

Fletcher B Warren

483

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The refrigerator came with debt behind and when they replaced they sent another one with dent. As it’s not as bad as the first one I finally decided to accept. Bad choice. When I tried to register the warranty, there was a lot of problems and each time you have to go through the whole loop of going to their website and general and whatever steps and write the whole stories all over again just to receive an email to tell you to resend. Resend not through the email but go through the whole process again. It’s no use talking to them online or on phone, the customer service does not know anything and cannot do anything. Their call back support goes back to email and they do not call. Whatever you ask them they will direct you back to the website and go through the whole tedious process. They send their fridge late but their warranty starts from date of purchase. If you are thinking of getting Samsung, it’s a nightmare, at least for me. I will never never Never get anything Samsung ever.”

Helpful Report

Posted 5 years ago

“I used to swear by Samsung; but during the pandemic Samsung techs started telling me I need to purchase a new TV if I want to join one of the new streaming services. I have a smart TV and stream daily. However Samsung will not update my Smart TV software, nor let me add new apps like Disney Plus or Peacock unless I buy a newer model. This is just one of the frustrating things involving Samsung in recent past. When my current devices die I will find different brands to replace.”

Helpful Report

Posted 5 years ago

“Never buy any Samsung. Bought a phone a few years ago. Changed that quickly. I have a Samsung TV. Thought it would be great with the phone. But now three years later, it's a piece of s***, just like their customer support. Their help is only online, and no real people. Temporary, to fix your problem, but no real solution.”

Helpful Report

Posted 5 years ago

“purchased new top of line refrigerator find it is not plug in turn on and enjoy. poor design over all can't even fit a quart of milk in with out removing a shelf so much for 29 cubic feet space. ice pitcher does not fill spent over 6hrs on web and reading your 1/2 thick book of instructions to no avail. doors are miss alinger which must be a problem as you send repair parts with unit for owner to repair there new unit shelves can't be adjusted even if you wanted to . Called service who told me go back to dealer they must have a draw full of repair parts. Samsung propaganda videos refrigerator with miss aligned doors also said ice cubes will be cloudy till new water filter is cleaned out .I remove several glasses of ice every day cuber still cloudy . Water in from my well on top of a mountain with nobody within 1/2 mile of well which only gets rain and snow as source of water .”

Helpful Report

Posted 5 years ago

“Samsung galaxy was good for 1 year. Then it began telling me I was out of memory (I only have 1 game of solitaire loaded, and maybe 30 pictures) so I had to find things to delete. The automatic updates botched my phone every time, running my battery down to where it had to be plugged in most the time. It constantly repeated letters when attempting to text. I went to every forum for samsung to find help. The phone is almost unusable... but conveniently right when i paid it off. I was so disappointed. Sorry to samsung i couldn't find good things to say. Oh, camera worked great.”

Helpful Report

Posted 5 years ago

“Is the worst customer service, I have a new galaxy z flip with one scratch, and now they are saying that the phone is damaged do to that scratch. wow so you are telling me that when they tested this phone they only dropped it ONCE. Stop the phone is $1,300.00 dollars it should have some type of warranty if when you open the phone all the sudden the hinge on the right side where you flip the phone pops out. Now Samsung is saying that because I dropped it I broke that part. Guys I have a a UAG case www.urbanarmorgear.com these cases are very tuff. Please don't buy tis phone it breaks to easy, they charge people $500.00 for repair. Also like I told the customer service agent, I have insurance I can also call them but this is an issue how are the phones going to get better if they don't have any complaints? very disappointed at Samsung not good 0 stars....”

Helpful Report

Posted 5 years ago

“What has not gone wrong. Samsung customer service is on par with making a deal with he devil and not reading the fine print. I purchased the Samsung Galaxy Fold 2 Thom Browne edition and care plus subscription to protect my investment. I got bumped and took a tumble down some stairs and the phone got broke. When I called premium care they helped me set up a claim and then I was told if I do not hear anything back from them to call. then they tell me my IMEI number doesn't match the model number that it is listed as a z flip. I am on day 11 of bouncing back and forth to get my phone fixed between Samsung and Samsung premium care which is serviced by Asurion. Worst customer service experience of my life. If I could throw this phone through the front window of Samsung corporate then I would. I will never purchase another Samsung product again.”

Helpful Report

Posted 5 years ago

“I am having a very difficult time and a terrible experience with Samsung S20 that I bought just 2 months ago. The speakers of the phone were screeching on every call. I also had this weird noise every time I recorded a video. This was a manufacturing defect and has caused me a lot of trouble. And now the phone has started heating up. I will never purchase another Samung product again!”

Helpful Report

Posted 5 years ago

“Not happy with the all process to get my phone fixed for a manufacturer fault. I won’t be getting anything from Samsung again your repair department and customer service is very poor”

Helpful Report

Posted 5 years ago

“Returns or jacked up they still owe me 377.60 and they keep saying sorry we will send it and never do.”

Helpful Report

Posted 5 years ago

“Samsung and carriers conspire to force you to buy from the carrier a phone at 10X the price at unlocked phone seller. Your unlocked phone will be throttled, locked out of use when at 3 bars, no wifi calling, no updates, no tech support, and no one to discuss the fraud and hit of this WITH FCC guidelines. If you complain online about ATT you will also receive bully based responses. Do NOT even consider purchasing a Samsung phone!”

Helpful Report

Posted 5 years ago

“Samsung products are good, but their customer service is the worst. Avoid talking to Rose Mary, emp no. 538401702. The most headstrong representative i talked to. Does not resolve the issue or give to her manager. I bought Note 20 and it did not come with head phones. When i called them they said the head phones are not sent with phone and they gave the headphones if customer requested until Dec 4 2020.After that they stopped giving. I bought the phone before dec 4 on nov 22. Customer service is not taking the order.”

Helpful Report

Posted 5 years ago

“if i could take stars away i would. i dont even wanna give one star. i had 2 people over the phone hang up on me and the robot message is just the helpful thing in life. the message people couldnt help bc of restrictions. SO IF U HAVE PROBLEMS DONT BOTHER REACHING OUT EVER, bc you will want to kill someone by the end of it. The people who work forsamsung cant even tell u how to fix there products. You guys suck fuckin do better.”

Helpful Report

Posted 5 years ago

“Samsung customer service SUCKS!!! I needed help in getting my account cleared and they had me call 3 different numbers and each representative kept passing the buck... after two hours and gave up. I'm buying an iphone! They are horrible!. Buyer beware!!! Go elsewhere! I'll ne er purchase from them again! Just AWFUL!!!!!”

Helpful Report

Posted 5 years ago

“Got the Samsung Galaxy S20 FE (Exynos). After 1 month, the power button fell off. Ridiculous battery lifetime and overheating CPU when doing basic things. I'm very disappointed and wil never buy Samsung products again.”

Helpful Report

Posted 5 years ago

“The last time you updated my phone some icons that I was very fond of no longer would work you said they was too old you can't work with previous icons that did work that's sad don't say much for you and I no longer could transfer pictures that I have taken to my SD card I no longer could move my personal information and files to where I wanted them you said you would make things better not so you made things worse you took away my control of my phone you may have made this product but I was the one that bought it and I'm the one that owns it. I no longer trust you or trust you updates and this phone has not been that good of a phone Samsung once made good products but my opinion and many other people's opinion is that your products are no longer any good. I will no longer buy anything made by Samsung Samsung if anyone asked me my opinion I will advise them not to purchase your products. I have bought household appliances since I've had this phone been because of a way things have worked I bypassed your products cuz I no longer trust them.”

Helpful Report

Posted 5 years ago

“RF26HFENDSL French Door Fridge. I expect fridges to have a reasonably long life. My fridge, bought in Sept of 2016 is not one of those fridges that will have a long life. The design is great, I really like the french door design and the fact it is a bottom mount freezer. It would be even better if it worked!! I know, it's four years old, but we bought it brand new and I was really hoping for a long life with this machine. What is wrong? Well, the digital display stopped working and there is a bunch of water pooling under the crisper compartments. The water accumulation has to be removed about once a week, otherwise it builds up so much it leaks out the door. Online and phone "help centre" tried some re-boot processes, but that did not work. So we made a request at the beginning of November 2020 for a technician. It is now Dec 26 and we are still waiting. Actually we were still waiting, we called back and cancelled the request. We will just get a local fridge repair guy to look at it. If I was Samsung, I would give some serious consideration to renaming their Service Centre to maybe something like just The Centre, because waiting almost two months for a call back isn't service.”

Helpful Report

Posted 5 years ago

“Bought a $300 m.2 and it doesnt come with a screw to secure it. Well done samsung, well done.”

Helpful Report

Posted 5 years ago

“Not impressed with their turn around processing and funds claiming time i must confess but I'm happy with the way corasource.com helped me recover my money after i had fallen victim to an online scam, it was such a wonderful relief as I would have ran into a huge debt, Thanks be to God and Corasource. Pst Matthew”

Helpful Report

Posted 5 years ago

“It's been frustrating all way round. Starting with their incompetent customer service people to their stupid policies that don't make the slightest sense. One pray your order goes well, then you will be good to go..if anything goes wrong, you are DOOMED! And I mean totally TOTALLY DOOMED. I bought a note 20 5g came with scratches, I had already shipped my trade in device I called fora replacement/exchange I was told I'm sorry you will need to go order a new phone then return the damaged one. I went ahead and did that, my second phone arrives and I realize it's not fullyncompatible with my network this is where hell broke loose. They went ahead and approved my device for an exchange with a promise to price match. When my device arrived and called for the price match, I was told I'm sorry but we can't price match because of something called sku. Not sure what that is. Now this is where I'm stuck. With one customer care person telling you different things from another one. They will transfer you back and forth 1500 times and each person will have a different response. Before you buy do your research or just go to retailer where you know someone got your back. Else stay away!”

Helpful Report

Posted 5 years ago

Samsung is rated 1.3 based on 4,628 reviews