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Samsung Reviews

1.2 Rating 4,719 Reviews
5 %
of reviewers recommend Samsung
1.2
Based on 4,719 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 32%
Accurate And Undamaged Orders
Greater than 54%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Samsung Reviews
Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 5 star review on 6th December 2025
Riley Cooper
Samsung 1 star review on 8th October 2025
Mukhtar Attarwala
Samsung 1 star review on 20th September 2025
I Got Help From Martinsusan10032atgmail.com When I Was Deceived By Online Scam
Samsung 5 star review on 20th September 2025
Fletcher B Warren
Samsung 1 star review on 3rd September 2025
Zaib
Samsung 1 star review on 26th July 2025
Anonymous
Samsung 1 star review on 12th June 2025
William
480
Anonymous
Anonymous  // 01/01/2019
Samsung me18h704sfs range microwave- exhaust fan turns on at will and will no longer turn off. Turn table also stopped working. It is 3 years old. Customer support online is not at all helpful. Not recommended
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Posted 5 years ago
A £700 washer dryer has broken down 6 times in 2 years and they won't replace it. That's the tip of the iceberg... The last engineer appointmented by Samsung (ACL - look them up if you think Samsung are bad) turned up with half the parts, then FLOODED my house and said he had nothing to clear it up. He then forgot to cut water off and it flooded again! Samsung wont accept liability for damage so I'm having to take them to court. I have literally 30 emails with minimal replies and the support is literally the worst I have come across. To the point that even though I love my Samsung phone, I will never buy another Samsung device just in case there are issues. They won't honour the 5 year warranty as I can't find a confirmation even though I have screenshot of the offer. I have been promised callbacks on roughly 15 occasions and think I have had 2 actually call, resolve absolutely nothing and promise another call back. Guess what... No reply.
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Posted 5 years ago
I see I'm not the only one having issues with Samsung and their "awesome" customer service. I switched from a Google Pixel to an S20 FE, horrible mistake. Within the first 3 months, the phone fell and the screen went black WHILE IN A CASE. Now I have to pay $175 for a new screen. How does a phone that costs this much and this new not have some kind of warranty to cover it. Especially after reading other reviews of people having issues with the S20 screen as well. Going back to Pixel, never again.
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Posted 5 years ago
Absolute scum of the earth. Have a washer that started staining our clothes after a few months. Samsung enjoys stonewalling and denying, anything but repairing or replacing. Totally immoral company. I'll never buy anything from this company again. Its policies are almost criminal. Thanks!!
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Posted 5 years ago
ONLINE CUSTOMER SERVICE IS BAD! ALL VIRTUAL TAKES YOU IN CIRCLES.
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Posted 5 years ago
Do not buy a Samsung tv that comes with a one connect box. Be warned. It has failures and blows the hdmi ports making the tv a glorified mirror (bad one at that). Google “Samsung one connect box issues hdmi”. You can thank me later. Spend you money on any other brand apart from Samsung.
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Posted 5 years ago
This is worst experience to deal with Samsung Customer Service. I'm going to report to BBB. Let's see how this will change Samsung Customer Service.
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Posted 5 years ago
Compre una lavadora ActiveWaterjet, malisima calidad, no llena el agua solo enrreda la ropa casi en seco, y cuando deberia de esprimir llena con agua y obvio la ropa queda escurriendo de agua, tiene ciclos de lavado muuuy largos, un promedio se 1:30 minutos a 3 horas inaudito es como una cachetada a una ama moderna de casa, sin contar que deja la ropa solo Mojada pero sucia asquerosa calidad. llame para reportar el problema y ellos muy tranquilos solo me dijeron vamos a recetearla, y sigue haciendo lo mismo, entonces igual de tranquilos me dijeron o okay le vamos a enviarun tecnico que se estara comonicando con usted de 24 a 48 horas, y si tiene prisa pues aqui esta el numero de telefono para que usted llame. omg!! creen que uno compra articulos nuevos para andar perdiendo el tiempo, casi me arranco los pelos, de verdad que mal servicio y que mala Calidad de producto.
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Posted 5 years ago
My tv's screen needed to be replaced under warranty and the first customer service rep I spoke with told me someone couldn't come out until Dec. 9, I called the Saturday before Thanksgiving. Repairman came two days early (yay!) but unfortunately the part needed to be ordered, he said he would be back on Wednesday or Thursday. Needless to say no call back from Samsung or the repair service company. So I called, could not get through to the repair service so I called Samsung. I was informed the part was on back order, but yet I got no call from either company informing me of that. Then I was told Samsun would call me on Monday, Dec. 14 to tell me if the part arrived, or they would replace my tv or they would refund me. Guess what....no call on the 14th. So I called on the 15th, was apologized to and thanked for my patience and after being put on hold for basically 15-20 minutes I was told they were still figuring it out and would call me in 4 hours but certainly within 24 hours. So on the 26th hour I called and was finally informed they could send a credit to the store where I purchased and that if the tv i purchase is more then I have to pay difference. Okay fair. Oh but now it has to go to the dept that approves that credit which could be 4-7 days. It's already been 25 days at this point. And in three days I go on vacation so now it will have to wait until I return. Which then means I will have gone 37 days until I would be able to return to the store where I bought it. And that is how I am being accommodated by Samsung for my inconvenience. And of course I would prefer to purchase my television now while there are sales happening instead of after Christmas. Horrible customer service. OOOh and I have to wait to hear back from them on whether it's approved and what to do with the existing television. I asked the rep.....are you sure they will call or will it be my responsibility since they haven't called me at all.
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Posted 5 years ago
The worlds world's worst support. Fair dinkum if Samsung support are the most useless bunch of 'support staff' I have ever had the misfortune to deal with. If you buy Samsung you had better hope you don't need to contact their 'support'. Given one misdirection after another for 2 hours and at the end I had not made amy headway into solving the problem. Buy Samsung at your peril.
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Posted 5 years ago
Textbook definition of PATHETIC overseas call centers. Ordered a $8'000 TV with Black Friday discount and Samsung Care+ with 0%APR financing, received a box with a big hole in it, and a used dirty TV inside from AGS freight. Took 4+ hours on the phone and 12 different people in 5 different departments just to get a return done the right way and expeditiously with them. Needless to say, I will NEVER EVER deal with samsung.com again in my life. Not even sure if I would ever want to buy another Samsung peoduct anywhere else either if this is how support is run.
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Posted 5 years ago
Customer service sucks! Dealing with a Samsung refrigerator that tore up my floor. Finally after talking on phone, typing on computer they send a repairman out. He said he never saw anything like this. There are 2 silver pegs hanging down from the bottom, 1 of which is doing the gouging. He said it was escalated to some other dept. and someone would call us in 24-48 hours. Never happened. So on the phone, on the online chat for 3.5 hours to find out they closed the ticket! This was a defect when we got the fridge. We hadn't moved it out until now when we were remodeling (2 years). So, she made another ticket and we also have Home Depot sending another repair man. They are acting like this is our fault! We shall see what they are going to do. If nothing, we will sue Home Depot. Never will I buy another Samsung. However, I have 4 plus 2 phones. Also dishwasher is broken too....we will fix ourselves!
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Posted 5 years ago
I bought a double oven in black stainless steel as a Christmas present, the black stainless steel is falling off. I have never used cleaning chemicals on this appliance. When I called Samsung to see what call ups be done they told me nothing could be done it isn’t covered by any of the warranties. Bottom little me they do not stand behind their products. I will never purchase another Samsung appliance. To bad I did all my kitchen appliances with Samsung and will now have to switch them all out
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Posted 5 years ago
Tried to place a trade-in order. The website had a glitch and I was unable to select my line to checkout. I tried to contact customer service to have this resolved for over a month with limited replies and minimal assistance. Multiple contact attempts ended in over an hour of wait time, followed by a prompt disconnect. I even spoke with a supervisor who incorrectly submitted an escalation to the technical team, and would not follow up afterwards. After 3 separate instances of being promised the issue would resolve itself within 7 days, the issue still persists. They both do not know what they are doing over there. If they won't help me spend money for a product, I can't imagine what would happen if I needed assistance with an already purchased product.
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Posted 5 years ago
It has been 2 weeks now since I placed a work order for my new dishwasher that is still under the warranty but stopped working. I sit daily for 2-3 hours with Samsung customer service waiting for them to figure out how to schedule the repair appointment through one of the two repair services they are contracted within South Florida. One of these repair companies has a 1.2 average review rating on Yelp with only one person in that company to help with appliance repairs who is never there and never calls back. The other repair company they are contracted with continues to tell me that Samsung never sent in the work order... still. 2 WEEKS. From my experience, I want to say, do not buy Samsung!
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Posted 5 years ago
awful service, awful tv. Bought a samsung 65 inch tv in april 2020, that didnt work well from start. i was worried about covid and delivery people in house. i waited to long to return it, now dealing with samsung repair. Been on hold at least 2 hours total. repair person showed up at house, was here 1 hour and said he came with wrong parts. now on hold again waiting to reschedule service. i think they must feel that you will just go away. awful, awful service
Samsung 1 star review on 15th December 2020
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Posted 5 years ago
Watch out - Extremely misleading sales process. Placed order utilising broken phone trade in. Couldn’t switch phone on so entered funny IMEI number. Samsung thus cancelled order. Samsung advised can get number next to battery. Back cover shattered during removal. Shared correct IMEI number but again Samsung advised not acceptable due to cover removed. Had Samsung accepted dummy IMEI number all would have been good. People need to be very wary when using broken phone trade in as after return you would be charged the extra £75! Hidden way to make money? No clause identified in broken phone description. Be aware folks. Very poor follow up too!
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Posted 5 years ago
Had a house fire 2 yrs ago bought all Samsung appliances so they matched. Fridge acted up immediately door open sensor kept going off, took 5 days to get a repairman out(sensor going off all the while) finally unplugged it. 3 trips later finally replaced the circuit board. Freezer fan is out now. Dishwasher venting motor went out (no replacement available) stove/ oven combo knobs all snapped (plastic) went and got generic knobs to replace. Front left burner doesn’t stay at one temp (shuts off or runs hot and burns whatever) dryer heat sensor went out, replaced it myself. Bottom word: I would never buy another Samsung product!!!
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Posted 5 years ago
Ordered tv and soundbar - paid for install and demo. No one turned up and customer services never call back. Ordered another tv for elderly parents - took my money but out of stock. Customer services promised to come back to me and still waiting. Last time I ever buy from this terrible company!! Avoid Samsung at all cost. Worst company ever
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Posted 5 years ago
I have an A71 as well as a television. if I can stop just one person from buying a Samsung product I will be happy. RUN AWAY FROM SAMSUNG!!!
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Posted 5 years ago
Samsung is rated 1.2 based on 4,719 reviews