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Samsung Reviews

1.2 Rating 4,635 Reviews
5 %
of reviewers recommend Samsung
1.2
Based on 4,635 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 31%
Accurate And Undamaged Orders
Greater than 53%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Samsung Reviews
Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 1 star review on 3rd September 2025
Zaib
Samsung 1 star review on 26th July 2025
Anonymous
Samsung 1 star review on 12th June 2025
William
Samsung 1 star review on 1st June 2025
Kate
Samsung 5 star review on 24th May 2025
Kf799345
Samsung 5 star review on 22nd May 2025
Donald C Smith
Samsung 1 star review on 17th May 2025
Sudheer Saini
476
Anonymous
Anonymous  // 01/01/2019
I'm never buying Samsung again! I purchased a new home without kitchen appliances. I picked out the ones I wanted (wouldn't be available for 2 months) and changed them for an earlier availability date. They were supposed to call me the day prior to the delivery date to set up a delivery window. No one called! I call them around 8 PM, they told me the appliances were in enroute and they will call me by 10 AM to confirm delivery time. I heard from no one, so I waited until 4 PM to call again. This time I was told that the transportation was delayed due to COVID. I understood the state that we were under and that delays happen, I figured it would a day or two since I was told the previous night that it was on it way. They said it would arrive by the 20th of the month (the original delivery date was the 10th). I explained my frustration of being in a house without appliances and with my family having to eat out for every meal. I was assured that I would be compensated for the delay afterwards (never would give an amount). I asked for it in writing (by sending an email) but the rep said they are not allowed to send emails. The appliances finally arrived on the 20th. When I called about the compensation, I was offered $50! For 10 days of my family eating three meals a day, $50!
Helpful Report
Posted 4 years ago
DON'T EVER BUY A SAMSUNG PHONE FROM THE SAMSUNG WEB SITE! YOU WILL BE VERY SORRY! If you want to buy a Samsung product buy it from your phone provider or Amazon or anyone but Samsung Directly. The order of the day for a Samsung employee is to lie and lie and lie some more. If you buy a Samsung phone from one of their distributers then you will get your phone without any problems issues or lies. The Samsung distributers get all phone orders first. That means if you want your phone within a few days or a week buy it from the distributer. If you buy your phone from Samsung you will be directed to a third world country full of desperate pirates, liars and cutthroats who will say anything to get you to click the order screen. They take your money immediately unlike their reputable distributers who actually do not charge you until your order ships out with confirmation. With Samsung direct, once they got your money, Your phone will arrive when hell freezes over or not at all. I give you fair warning. If you want a Samsung phone buy it from a reputable distributer. DO NOT EVER BUY YOUR PHONE FROM THE SAMSUNG WEB SITE. Your phone will take 6 months to arrive if it ever arrives at all. Don't trust their web site. You will be sorry like I was.
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Posted 4 years ago
Worse customer service experience. Nobody is helpful after waiting on the phone for hours. There attitude and unwillingness to help is unbelievable. There service is going to cost them my sale today of $2600 and future business.
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Posted 4 years ago
Bought a Tab 6 and cover. Purchased another lower cost model and returned the first. They took my promo price for cover out of refund when I DID purchase a Tab 6. Contact stated he would refund the $134. When contacted again was hung up on. Next time I was put on hold for hour and then passed of to another #, John said he would notify me of when I would get refund. Been two weeks now. Bunch of lying asses.
Samsung 1 star review on 30th November 2020
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Posted 4 years ago
I bought a electric countertop stove came damaged. And a microwave the exhaustfan fan is broken noone will help me i have couple properties i was busy and couldn't open it within the time frame to return so noone is helping me what should i do with both of the thing 600$
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Posted 4 years ago
Refrigerator RF263bEAESR/aa less than 1 1/2 years old resting / pitting exterior impossible to reach a live person inferior quality very disappointed will never buy Samsung again
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Posted 4 years ago
I bought a Samsung 49" TV and it's display is gone after two years third grade quality and not value for money at all I will suggest that do not buy Samsung instead buy MI or TCL it a third grade quality
Samsung 1 star review on 29th November 2020
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Posted 4 years ago
Liers and thiefs !!!! I got 82" tv a year ago after 2 month the tv stop work and samsong told me its not repairable, so 2 month after they come pick up the tv and say i will get a refund check by mail Its 8 month after i didnt get my koney back yet and the cradit card company say its more than 3 minth after so they cand do a chargeback on it
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Posted 4 years ago
I have been a Samsung customer for 15 years, I upgraded my Samsung Phone with an S20 where it said I would get a new watch, I have sent numerous documents through email with little response, I believed the last set of documents were sufficient so thout nothing of it, I had explained that I had separated from my wife and if they needed anymore documentation to please contact me, I then checked my emails to be told I was no longer eligible, it is absolutely disgusting and hope once the ombudsman is involved they want treat other customers the way they have treated me #samsung
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Posted 4 years ago
There is NO customer service. The back Panel of my stove burned out. After many phone calls, sending all receipts numerous times, I was promised a new stove on taped lines. My attorney sent several emails Still nothing from Samsung. As I have not had a stove since August, I will purchase a new appliance. Certainly, never a Samsung again!! Will then go to Court to get reimbursed Shame on Samsung There are a lot of appliance companies, think before you purchase any Samsung products!! I certainly will
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Posted 4 years ago
I used to swear by Samsung, now I wouldn't take it if it were free. Their TV is terrible. The visual is awful. Jerking motion is a joke and when you try to take that off on video it's disabled. Their Smartphones are now the worse I've ever had. I used to love them and now they are absolutely terrible. It seems Samsung just wants money and doesn't care at all any longer on quality.
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Posted 4 years ago
Samsung Fridge sucks. We bought Samsung French Door style 4 years ago and from the first year up to this time, it has been nothing but major problem. Every year, I paid for repairs over the extended warranty myself to fix the over cooling and over heating inside the compartment with over 200 food spoilage each time. I call Samsung customer support, they do not even care what your problems are. Do not buy Samsung. Our Range has been problem too. Do not get close to Samsung products.
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Posted 4 years ago
I will never buy another Samsung product again. We did a kitchen remodel that included 4 new Samsung appliances. The microwave worked for nearly three months before it died. That was over 2 months ago and I'm still on the phone with the idiots at Samsung trying to get a refund because there are no repair shops near me. I've submitted the same forms and photos over and over and over again. There's almost no communication from them. They'll say, "We've got everything we need." and then nothing for 2 weeks. So I'll get curious and call them and then they tell me that they don't have the forms or photos that I sent them 2 weeks back and a week prior to that! Their products suck. The refrigerator is a nightmare to take apart for cleaning. The glasstop range takes forever to heat up, but the double ovens are remarkably fast. The dishwasher requires double soap and the longest, hottest cycles to get the dishes clean even though we pretty much rinse them when we put them in. When you try to register a new product online it'll tell you that the model number doesn't exist. I'M LOOKING AT THE **** MODEL NUMBER!!! I've spent countless hours on the phone trying to get this microwave thing taken care of. It's as if the CEO declared, "We will provide the worst customer service possible. Now get out there and do every shitty, underhanded, incompetent thing you can to make that goal a reality!" Had I known how much trouble this would be, I would've just replaced the microwave on my own dime (not with a Samsung) and went on with my life, but with every call, I think "This will be the one that makes it happen." But no...better luck next time.
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Posted 4 years ago
Sorry customer service ever. I am waiting on I replenishment cell phone. Because the first one could not work with the cell phone carrier I have. I call and text about what was they going to do about the phone for two three after they received the bad cell phone. The representative told me they will get back with a answer. Which I never received. Later on that night I got a text stating that a fix phone was shipped and I should receive it in the next 3-4 days. If Ithis cell phone doesn't work you will not have to worry about me ever again buying a Samsung product. Right now I have 2 Samsung phones, 2 TV's and washer and dryer. But because of this worst customer service experience ever with a Company I am not going to buy another Samsung Product. Thanks Mr Wendell Neal
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Posted 4 years ago
Do not buy “Samdung” washer or dryer...they do not last, poor quality as is their customer service
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Posted 4 years ago
Purchased extended warranty, trying to get a copy of it. 5 attempts, still can't get it. Employees send emails from their personal emails, then don't respond, when you get mad they tell you to not contact them about it. You call back, they send you a link to the samsung website. You call back again, they send you an invalid link. What a joke. This is the type of service that will make me go to apple next time around. BYE FELICIA
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Posted 4 years ago
THE UPDATES!!! They are the worst of them Now I can't use chrome as my default browser and YouTube doesn't even allow me to download because it claims that I am not connected to WiFi But I am
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Posted 4 years ago
I bought a Samsung Galaxy Tab A for my kid Since then,it has been hell for the both of us The tab behaves slowly,the screen is over sensitive and they are too many processes if you want to achieve a setting on it You go through a lot I really regret buying it
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Posted 4 years ago
I ordered a Samsung washer and dryer when it was delivered the washer had stress cracks from shipping. Samsung has been contacted many times. Samsung has not done anything. Very poor customer service. Does not contact the customer at all!
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Posted 4 years ago
The worst customer service, constantly lying about the delivery. I ordered $3,000.00 dollar TV it’s almost a month and not delivered. Constantly lying. And their delivery company AGS. Has the same reputation as SAMSUNG LIARS.
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Posted 4 years ago
Samsung is rated 1.2 based on 4,635 reviews