Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.26

1.3 Rating 4,614 Reviews

6 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.3

Based on 4,614 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 5 star review on 21st August 2026

I Got Help From Martinsusan10032atgmail.com When I Was Deceived By Online Scam

Samsung 5 star review on 20th September 2025

Fletcher B Warren

Samsung 1 star review on 3rd September 2025

Zaib

482

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Microwave stopped working after 2 months. No replacement or refund but they will fix. Not acceptable 3 days before xmas. Never will I buy another Samsung product absolutely disgusting!!!”

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Posted 5 years ago

“I was told i qualified for an accomodation for an exchange because i sent my sounar to get repaired twice. Both tomes came back supposively no issue. 400 dollar soundbar that doesnt wana turn on sometimes lol.. anyway waited on the phone for an hour long just for the call to drop.. literally bouta cry of frusttration these guys are gonna make me kill myself. All i want is my exchange and for my time to not be wasted anymore”

Samsung 1 star review on 22nd December 2020

Helpful Report

Posted 5 years ago

“I was told i qualified for an accomodation for an exchange because i sent the soundbar more than once for repair each time came back with no issue found even though the soundbar was intermitently not turning on. I literally spent 400 dollars on a soundbar just for it to have this issue lol. I spent more than a hour on hold when i was transferred to case management hung up out of frustration literally about to cry out of anger.. when you call samsung just expect to not get helped and expect to be on the phone on hold for the majority of your time.”

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Posted 5 years ago

“THIS IS BS THEIR PRODUCT BROKE ON THE OUTER EDGE OF MY SCREEN THEY DIDNT EMAIL ME THE DECISION THEY GAVE ME THE RUN AROUND FOR A MONTH. THEY COULD JUST LOOK UP THE TICKET NUMBER AND RESPOND IN A TIMELY MANNER. IM WRITING THIS REVIEW ON a 49 inch ultra wide SAMSUNG MONITOR I CALL THEM ON A SAMSUNG NOTE 10 EVERY PRODUCT I USE OF THEIRS IS SAMSUNG THEY REFUSE TO FIX AN OBVIOUS DEFECTIVE PANEL.”

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Posted 5 years ago

“First question would be, what went right! I attempted to purchase numerous samsung products on cyber monday from the samsung website. Apparently the site went down, because I was unable to check out. I was on text/screen chat with 2 reps, called the number I was given, after 1 13 1/2 minute conversation, I was told this was the wrong department and they could not help me. I have called 3 times now, the first 2 times, after 15-20 minutes of talking with the rep, they ended the call after they told me they were going to place me on hold! Now, just spent 40 minutes on the phone, emailing screenshots of every interaction that they requested, and now being told, sorry, we cant do anything to assist you in price match! What?! I have been a samsung user for over 15 years, and Im sorry to now say, Im done! A product is only as good as the product help when there is a problem, and samsung is non-existent in this area! Buyers beware! Finally going with google!”

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Posted 5 years ago

“Samsung me18h704sfs range microwave- exhaust fan turns on at will and will no longer turn off. Turn table also stopped working. It is 3 years old. Customer support online is not at all helpful. Not recommended”

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Posted 5 years ago

“A £700 washer dryer has broken down 6 times in 2 years and they won't replace it. That's the tip of the iceberg... The last engineer appointmented by Samsung (ACL - look them up if you think Samsung are bad) turned up with half the parts, then FLOODED my house and said he had nothing to clear it up. He then forgot to cut water off and it flooded again! Samsung wont accept liability for damage so I'm having to take them to court. I have literally 30 emails with minimal replies and the support is literally the worst I have come across. To the point that even though I love my Samsung phone, I will never buy another Samsung device just in case there are issues. They won't honour the 5 year warranty as I can't find a confirmation even though I have screenshot of the offer. I have been promised callbacks on roughly 15 occasions and think I have had 2 actually call, resolve absolutely nothing and promise another call back. Guess what... No reply.”

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Posted 5 years ago

“I see I'm not the only one having issues with Samsung and their "awesome" customer service. I switched from a Google Pixel to an S20 FE, horrible mistake. Within the first 3 months, the phone fell and the screen went black WHILE IN A CASE. Now I have to pay $175 for a new screen. How does a phone that costs this much and this new not have some kind of warranty to cover it. Especially after reading other reviews of people having issues with the S20 screen as well. Going back to Pixel, never again.”

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Posted 5 years ago

“Absolute scum of the earth. Have a washer that started staining our clothes after a few months. Samsung enjoys stonewalling and denying, anything but repairing or replacing. Totally immoral company. I'll never buy anything from this company again. Its policies are almost criminal. Thanks!!”

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Posted 5 years ago

“ONLINE CUSTOMER SERVICE IS BAD! ALL VIRTUAL TAKES YOU IN CIRCLES.”

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Posted 5 years ago

“Do not buy a Samsung tv that comes with a one connect box. Be warned. It has failures and blows the hdmi ports making the tv a glorified mirror (bad one at that). Google “Samsung one connect box issues hdmi”. You can thank me later. Spend you money on any other brand apart from Samsung.”

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Posted 5 years ago

“This is worst experience to deal with Samsung Customer Service. I'm going to report to BBB. Let's see how this will change Samsung Customer Service.”

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Posted 5 years ago

“Compre una lavadora ActiveWaterjet, malisima calidad, no llena el agua solo enrreda la ropa casi en seco, y cuando deberia de esprimir llena con agua y obvio la ropa queda escurriendo de agua, tiene ciclos de lavado muuuy largos, un promedio se 1:30 minutos a 3 horas inaudito es como una cachetada a una ama moderna de casa, sin contar que deja la ropa solo Mojada pero sucia asquerosa calidad. llame para reportar el problema y ellos muy tranquilos solo me dijeron vamos a recetearla, y sigue haciendo lo mismo, entonces igual de tranquilos me dijeron o okay le vamos a enviarun tecnico que se estara comonicando con usted de 24 a 48 horas, y si tiene prisa pues aqui esta el numero de telefono para que usted llame. omg!! creen que uno compra articulos nuevos para andar perdiendo el tiempo, casi me arranco los pelos, de verdad que mal servicio y que mala Calidad de producto.”

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Posted 5 years ago

“My tv's screen needed to be replaced under warranty and the first customer service rep I spoke with told me someone couldn't come out until Dec. 9, I called the Saturday before Thanksgiving. Repairman came two days early (yay!) but unfortunately the part needed to be ordered, he said he would be back on Wednesday or Thursday. Needless to say no call back from Samsung or the repair service company. So I called, could not get through to the repair service so I called Samsung. I was informed the part was on back order, but yet I got no call from either company informing me of that. Then I was told Samsun would call me on Monday, Dec. 14 to tell me if the part arrived, or they would replace my tv or they would refund me. Guess what....no call on the 14th. So I called on the 15th, was apologized to and thanked for my patience and after being put on hold for basically 15-20 minutes I was told they were still figuring it out and would call me in 4 hours but certainly within 24 hours. So on the 26th hour I called and was finally informed they could send a credit to the store where I purchased and that if the tv i purchase is more then I have to pay difference. Okay fair. Oh but now it has to go to the dept that approves that credit which could be 4-7 days. It's already been 25 days at this point. And in three days I go on vacation so now it will have to wait until I return. Which then means I will have gone 37 days until I would be able to return to the store where I bought it. And that is how I am being accommodated by Samsung for my inconvenience. And of course I would prefer to purchase my television now while there are sales happening instead of after Christmas. Horrible customer service. OOOh and I have to wait to hear back from them on whether it's approved and what to do with the existing television. I asked the rep.....are you sure they will call or will it be my responsibility since they haven't called me at all.”

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Posted 5 years ago

“The worlds world's worst support. Fair dinkum if Samsung support are the most useless bunch of 'support staff' I have ever had the misfortune to deal with. If you buy Samsung you had better hope you don't need to contact their 'support'. Given one misdirection after another for 2 hours and at the end I had not made amy headway into solving the problem. Buy Samsung at your peril.”

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Posted 5 years ago

“Textbook definition of PATHETIC overseas call centers. Ordered a $8'000 TV with Black Friday discount and Samsung Care+ with 0%APR financing, received a box with a big hole in it, and a used dirty TV inside from AGS freight. Took 4+ hours on the phone and 12 different people in 5 different departments just to get a return done the right way and expeditiously with them. Needless to say, I will NEVER EVER deal with samsung.com again in my life. Not even sure if I would ever want to buy another Samsung peoduct anywhere else either if this is how support is run.”

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Posted 5 years ago

“Customer service sucks! Dealing with a Samsung refrigerator that tore up my floor. Finally after talking on phone, typing on computer they send a repairman out. He said he never saw anything like this. There are 2 silver pegs hanging down from the bottom, 1 of which is doing the gouging. He said it was escalated to some other dept. and someone would call us in 24-48 hours. Never happened. So on the phone, on the online chat for 3.5 hours to find out they closed the ticket! This was a defect when we got the fridge. We hadn't moved it out until now when we were remodeling (2 years). So, she made another ticket and we also have Home Depot sending another repair man. They are acting like this is our fault! We shall see what they are going to do. If nothing, we will sue Home Depot. Never will I buy another Samsung. However, I have 4 plus 2 phones. Also dishwasher is broken too....we will fix ourselves!”

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Posted 5 years ago

“I bought a double oven in black stainless steel as a Christmas present, the black stainless steel is falling off. I have never used cleaning chemicals on this appliance. When I called Samsung to see what call ups be done they told me nothing could be done it isn’t covered by any of the warranties. Bottom little me they do not stand behind their products. I will never purchase another Samsung appliance. To bad I did all my kitchen appliances with Samsung and will now have to switch them all out”

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Posted 5 years ago

“Tried to place a trade-in order. The website had a glitch and I was unable to select my line to checkout. I tried to contact customer service to have this resolved for over a month with limited replies and minimal assistance. Multiple contact attempts ended in over an hour of wait time, followed by a prompt disconnect. I even spoke with a supervisor who incorrectly submitted an escalation to the technical team, and would not follow up afterwards. After 3 separate instances of being promised the issue would resolve itself within 7 days, the issue still persists. They both do not know what they are doing over there. If they won't help me spend money for a product, I can't imagine what would happen if I needed assistance with an already purchased product.”

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Posted 5 years ago

“It has been 2 weeks now since I placed a work order for my new dishwasher that is still under the warranty but stopped working. I sit daily for 2-3 hours with Samsung customer service waiting for them to figure out how to schedule the repair appointment through one of the two repair services they are contracted within South Florida. One of these repair companies has a 1.2 average review rating on Yelp with only one person in that company to help with appliance repairs who is never there and never calls back. The other repair company they are contracted with continues to tell me that Samsung never sent in the work order... still. 2 WEEKS. From my experience, I want to say, do not buy Samsung!”

Helpful Report

Posted 5 years ago

Samsung is rated 1.3 based on 4,614 reviews