Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.24

1.2 Rating 4,604 Reviews

5 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.2

Based on 4,604 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Anonymous

William

Kate

"Getting my money back turned into a very frustrating and stressful experience for me recently. I felt powerless and overwhelmed, not knowing how to fix the problem. I kept trying different ways to get my money, but nothing seemed to work. It was frustrating not knowing if I would ever see that money again or if I was just wasting my time. I felt stuck, unsure of what to do next. It was a situation that caused a lot of anxiety because I had no clear idea about how to solve it on my own. Then, I heard about lilograce through some online reviews and recommendations. Out of curiosity, I decided to reach out to them for help. The moment I contacted their team, I was impressed by their quick response. They didn\u2019t keep me waiting for days or give vague answers. Instead, their customer support team replied within a short period and listened carefully to my problem. They showed a lot of patience as I explained what had happened and what I needed. It was clear they wanted to really understand my situation before offering a solution. What really stood out was how skilled and experienced they were in handling problems like mine. They quickly identified the reason behind the issue and explained to me exactly what needed to be done. Their instructions were clear and simple to follow. I appreciated how they broke down complex steps into easy-to-understand actions. At each step of the process, they kept me updated on their progress. I received regular notifications on what they were doing and how far along they were, which made me feel confident that my case was being handled properly. Their help made it possible for me to recover my money, something I thought might never happen. Thanks to their dedication and expertise, the issue was resolved smoothly. Their guidance and support turned what seemed like an impossible task into a manageable process. I didn\u2019t have to worry about confusing procedures or unanswered questions. Throughout the entire process, they made me feel like I was in good hands and that my problem was a priority for them. Overall, their assistance was nothing short of outstanding. They showed patience, professionalism, and real skill in fixing my problem. Thanks to lilograce, I was able to get my money back, something I thought I had lost forever. Their help made a stressful situation much easier to handle and gave me back a sense of control. Their prompt responses, clear instructions, and consistent updates made all the difference and turned a tough experience into a successful outcome."

Kf799345

Donald C Smith

Sudheer Saini

475

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unfortunately I can't give zero stars. I purchased a Samsung Z Fold 3 one year ago on 3/29/23 would had been 1 yr exactly. During my first 4 or 5 months of using the phone the screen went out. I called Samsung spoke with a Rep which said they have problems with those types of phones. I was asked to sent it out to Samsung for a repair. I sent out and was told the motherboard was out and they would replace the phone. During this transition Samsung does not have loaner cells and I was asked to go to my carrier Tmobile for a borrowed phone. Tmobile no longer has that program, so then Tmobile sends me to Bestbuy. Best buy allowed me to purchase a cell phone from an open box using my husbands geek squad acct. I got the new Samsung on time so I was able to return the loaner phone within 14 days to Best Buy. Fast forward to March 19th my screen goes off again, called Samsung once again to get told to take to Ubreak Ifix store. The store stated the phone looks like a mother board problem and they don't have the tools or parts to repair there so they sent me back to Samsung. Called Samsung they had me sent out once again so they can repair. Once again I had to go to BestBuy and purchase a loaner cell for only 14 days. Within the 14 days Samsung sends me an email stating the damaged was not in the warranty that it appears the screen was cracked. The cost of the repair would be $497.34. I said well cell didn't seemed cracked when I sent it out to Samsung or U brake I fix also didn't see any screen damaged. How can I prove myself at this point I said to Samsung send me back the cell phone I can still use the front screen for now since that screen is still working fine. They sent the cell through UPS and when I opened the box to connect my cell to see if the battery was dead, the phone was charged and my phone wouldn't turn on at all. The only screen that worked was now showing purple and green horizontal lines. Called Samsung once again, poor Rep after hearing me out, she placed me on hold came back on the call and stated she spoke with the repair shop and they stated they sent the phone back the same way. Now Samsung has created a claim with the UPS because they're stating they damaged the phone. I can't make this stuff up. Now I have to wait 7-10 b days to receive a call from Samsung to follow instructions on what to do next. I had to take my borrowed phone back to Bestbuy and literally purchased another phone until this mess settles. Unbelievable! I paid over $1K for that phone a year ago. This is bull and as a customer of Samsung for many years this is my first time having issues with their phone. FIX THE PROBLEM SAMSUNG OWN UP TO IT AND SAY YOUR Z FOLDS PHONES ARE A POOR DESIGN!!!”

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Posted 2 years ago

“Very bad customer service experience. Ordered a product on Mar 10 but expected delivery changed has changed 8x. I escalated issue multiple times. Executive department reached out once through an email but without a response after me emailing 3x. Even emailed Samsung CEO twice, but no success! Bad customer service! What is the use of the email CEO feature? Nothing really! It makes you think the issue will be addressed but nothing ever happens! Until now I still dont have the watch i ordered.”

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Posted 2 years ago

“Wrost product wrost service very very bad expiriunce by samsung...Not purchase a samsung product....”

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Posted 2 years ago

“I am a former Sprint customer that transitioned to T-Mobile in Apr of 2021. I made an in store new purchase of a Samsung S21+ phone at the sametime in Apr 2021 at the TMobile store at 5050 State Hwy 121 TX The Colony TX. In Sept of 2021 I had to take the phone that was purchased new back to the same store because the screen had gone black! I was unable to see anything on the phone. It was nearly 6 months to the day of the initial new purchase S21+ that I had to request another phone. The S21+ refurbished phone or as the TMobile associate said "new" phone would not have the same problem because the phone was still relatively "new" on the market. Well, that "new" phone within 18mos as of Mar 22 2023 the "new" refurbished phone screen went out-black again! I called Samsung and was presented with all types of questions-Did you have a hard cover?; Was I using a Samsung charger?; Was the phone dropped recently?; Was water leaked or spilled on the phone! No to all questions! I purchased a glass screen cover as well as the hard plastic phone covering at the time of the initial phone purchase! The only responses were "upgrade" or pay the service center repair charge $229! Never acknowledging that there was or IS a produce defect with this particular phone. I am a very careful and responsible person when it comes to my electronic items! The TMobile store associate at 5050 State Hwy 121 in The Colony TX was very insistent on using insurance to get ANOTHER refurbished phone. My question to him was " why repeat a process that has the potential for the same outcome"? SOMEONE at Samsung should acknowledge that this is an issue! I am only asking and wanting a "fair" resolution! Which at this time has not been presented by Samsung.”

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Posted 2 years ago

“So bad service waiting now a month for them to pick up my tv and repair it This is a poor product and a poor company to deal with”

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Posted 2 years ago

“Need help in gaining access/passwords to Facebook, Gmail, Instagram, bbm, Yahoo Mail, Snapchat, Twitter, Hotmail,various blogs, i-cloud, apple accounts etc. Password retrieval,clear debts, pay for bills at give a way rates, breach of web host servers, firewall breaches, application cracks, change of school grades, professional hacking into institutional servers, clearing of criminal records,keylogging,tablet portable device hacks, pc hacks on any OS and ip tracking and general tracking operations. Their service knows no bound, contact them and see the outcome of the job. Contact them for the job. *Service available 24Hrs *Easy Reliable and Efficient and Trust worthy team. CLOUDGEEKSYNC@GMAIL.COM”

Samsung 5 star review on 29th March 2023

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Posted 2 years ago

“I would give zero stars if I could. Do not buy their washing machines! It rips clothes and cuts off sleeves! Please do not waste your money on Samsung appliances. I paid £429 for this washing machine, it’s less than a year old and and it’s been damaging the same amount of money in clothes. They expect you to pay upfront for an engineer to come look at the machine. If they can avoid finding fault with their machine then you’ve lost even more money having paid for the engineer. I hope that by writing this review I can save people their money. I’m letting all my friends and family know too.”

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Posted 2 years ago

“Bought my phone last year 2022 March 5th Samsung A32 5G it was good as new but I had to send it for repairs where I bought it so they can book it in for repairs since the battery went off and the phone never wanted to charge or turn on, it was booked on the 8th of March 2023 the phone came back on the 24th of March 2023 I went to collect it on the 28th of March 2023 my cellphone condition is not pleasing scratches and dents all over IMEI number still the same but the the condition its like I've been using it for 5 years 😭 😭 😭 I'm not happy at all its like it was changed. Please assist what can I do ”

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Posted 2 years ago

“Never use Samsung. They take your goods and damage it. Endless communication yo why they won't replace or give you a new one as it's their fault. I took photos before and after. They don't take any responsibility for their poor practice. So customers must sit with a faulty device. You cannot speak with head office or managers They will slways give you an excuse. You can't go yo trading standards as the call handler tells you they are not governed by anyone. Poor service overall One star is too many for this outrageous company.”

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Posted 2 years ago

“I have perchase Samsung galaxy mobile on February 21st 2023 this is my experience i want to tell all from that day only I am facing problem camera not working in phone want to replace this but they are not going to replace my phone and keeping my phone in service centre last 15 days and now I never ask my Samsung phone to service center people again”

Samsung 1 star review on 27th March 2023

Helpful Report

Posted 2 years ago

“If I could give samsung and its uk leader -10 i would, but one will have to do as I have no other option SAMSUNG FAILS In May 2022 after experiencing a problem with my washing machine which I thought was under samsung warranty, I contacted thier customer services, only to be told there was not the extentended waranty on it, so as that did not apply, so I quoted the consumer goods act 2015. in all I have contacted samsungs customer services four times, run the same checks on the washing machine in all wasting well over six hours on the phone, each with a promise to be called back, which never happened and me having to call them again only to quote to them consumer rights, only then after quoting this all of a sudden a miraculas curteousy appointment was offered, and even then I had to provide the receipt for the washing machine, from one of samsungs to other departments, something they could have done in house without me having to spend hours again on the phone to find the right department to get my electronic receipt as the payment shown on my statement to samsungs online shop was no good, talk about hurdles, and what an inferior after care and sales. I have found Samsung and it uk leader deplorable, and after care dispicable I bought a graphite grey 10kg washing machine with a hefty price tag of £1049.00, and as such thought it would be built to an exceptional standard and built to last and fit for purpose, the customer service and higher ups are awful, which I had emailed. under the consumer act 2015, it states that if it could not repaired at the time it should be replaced like for like, but well over a month of various repairs, and still unable to repair the washing machine, and written off by samsungs electronics engineers, i was offered a machine incomparable to what I had bought and failed after only three years, leaving me without a washing machine and washing by hand, ruining my also samsung dryer, not getting much sense from the overseas diverted customer services, I contacted head of uk samsung and requested a different washing machine, the one offered was quite a few hundred pounds cheaper than what was paid originally and from what I could see an earlier make do, as samsung had dragged thier feet, I asked for a tumble dryer as well, compensation for the time being without a washing a replacement washing machine and seperate tumble dryer both of the series nine and in the colour graphite/grey/black/silver or what ever the series 9 is in grey. As a disabled customer, I am disgusted that a global concern could sleep at night after the failings to me as a customer, trying to fob me off with a courteous appointment as warranty, only given after stating my rights as a consumer. What could samsung do to set things right, send me without anymore delays the series nine washing machine and series nine tumble dryer in grey/graphite/silver or whatever you call them without any more delay. you have my mail address. please note this review of samsung and its customer care and service has been posted on other review platforms. Date of experience: 25 March 2023”

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Posted 2 years ago

“Clint A. Samsung Care (Zero care) by Clint A. on 23 Feb 2023 I purchased a Samsung 648 l French Door fridge 14 months ago with a 2 year warranty Fridge is great and all reviews about it I have read are positive. At the 11month mark we started having an intermittent fault where the fridge would stop cooling. Samsung were very proactive initially getting a service tech out, this has happened 5 times since the initial complaint, we have lost 3 full fridges of food. I was exasperated at this and asked for a refund at 12 month mark, Samsung kept evading my calls and emails and would not refund me or replace my under warranty fridge that has not worked properly for 3 months and continually insisted on repair which they have had 3 attempts (all unsuccessful). They still want to repair after 3 months I purchased a new fridge (not Samsung) as I have a family of 5 and we need a fridge. I feel I have received very poor treatment from Samsung. Update - I went through the mediation process which took 2 weeks and multiple emails. I dont feel my mediator understood the circumstances of my issue, did not call me to gain a better understanding as I suggested. Samsung believes I shouldn't have bought a new fridge and should have operated a family of 5 without one for 4 months in the Brisbane summer.”

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Posted 2 years ago

“I ordered the Samsung S23 Ultra on 3 March, over 3 weeks later and it still hasn't even been dispatched yet and I'm urgently needing a phone, I have had absolutely shocking service, nobody ever seems to be able to help with this. Just get told it's a customized device and color is special which is bull, I saw the color in the Samsung store, and customized how? When I switch it on it better say my name. I will never purchase a Samsung item again. Shocking Shocking Shocking”

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Posted 2 years ago

“Will not give me my refund after cancelling an order for a washing machine which they provided an incorrect eta on”

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Posted 2 years ago

“We purchased a Samsung Refrigerator at Lowes for near $3000 5 months ago. After waiting for delivery one month, we noticed the freezer drawer was defective. Constantly falls off the track and we cannot get it back on or get it to move making the main compartment inaccessible. We tried to get service for the last four months and they kept scheduling service with a third party vendor to fix our icemaker, (not the problem but apparently most have that problem). We finally gave up for a few months. again, with calling Samsung and their nonexistent customer service, 3 attempts, on hold for 30 minutes, then disconnected, it has been a nightmare. When finally reaching them they are more concerned if the installation was faulty I would have to pay for a repair. It's clearly defective; and we paid the store extra for installation and delivery. The floor model had a cracked and broken freezer drawer also, but were told it was an overzealous customer that broke it trying to force it. Now I believe it was a poor design, lilely a defect. Plastic wheels and plastic track. Simply Junk. To add insult to injury, Samsung has the worst customer service EVER. Thank the good Lord we had time to cancel the Samsung Washer/dryer and micorwave. Nice looking but would never wish this bad customer service on anyone should they need to call. If you need a refrigerator, RUN from Samsung.”

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Posted 2 years ago

“I really wish I had read reviews before I spent $1200 on this piece of junk!”

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Posted 2 years ago

“We bought a Samsung fridge in November 2022 in a local shop to support local business (that's a different story). In January 2023 the fridge stopped working completely. I called Tech help and they watched remotely as I tried to fix problem, no luck. Tech came to house 10 days later (10 days with no fridge) and confirmed that fridge was faulty and could they give us a new one? Fantastic, no problem. We'd probably have to wait a week, no problem. A week went by, nothing and then we received a message saying they couldn't give us a new one, would we like our money back? OK no problem but when? (18 days with no fridge). As soon as they collect our fridge and it lands in the warehouse, we'd get our money back. We waited ANOTHER week for the fridge to be collected (25 days) then another 4 weeks (46 days) for them to confirm that it had arrived in the warehouse but that our money wouldn't be cleared for refund for ANOTHER 3 WEEKS. In the end, I was left with no fridge and no money for a total of 70 days. Now this sounds petty in the big picture but the money we spent on that original fridge was all our savings. They offered no apology, no logical reasons why a fridge would take 4 weeks to get from Alicante to Madrid. It was just shoddy, shabby service by a shoddy, shabby company and I will never ever buy Samsung again. They do not care about you, the consumer, they only care about the bottom line. We then ordered a new fridge from Amazon which arrived slightly damaged on the door. We were offered an IMMEDIATE refund on part of our payment. I know where I will be buying from in the future and I'm damn sure I won't be buying Samsung.”

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Posted 2 years ago

“3 February - Bought oven from Samsung (directly) and paid for it. 08 February - Oven delivered 10 February - Opened the oven package and found that the oven has a shattered glass door 10 February - contacted Samsung, explain the problem and sent all the possible pictures of the oven. Told Samsung that I do not want the money, but a replacement. 15 February - Samsung collected the broken oven from my house 17 February - Contacted Samsung, asking when I expected to get my oven, they apologized and said it will be escalated to management 2 March - sent an email to Samsung, asking where is my oven. Got a reply back, with an apology for the delay and that the case will be escalated to even higher management 7 March - got a call from Samsung when they asked what I want, I explain that I paid for the item and still waiting for it. They apologise and say that will deliver it ASAP 8 March - again got a call from Samsung and our conversation was exactly the same as on 7 March 20 March, still waiting for the oven... To sum up - it is already 47 days since I paid for the item and did not get it... Will address ACCC tomorrow. Enough!!!”

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Posted 2 years ago

“The product seems to be ok so far(I just installed it this week) but buyers beware(Caveat Emptor!). This is a horrible company to deal with. If you are planning to install it by yourself, Samsung does not like it or support it. While installing the OTR by myself, I came across a very minor technical issue. They gave me the worst response anyone could ever imagine when dealing with a company. I was on the phone with them for many hours. Some of their representatives are outright rude and speak with a threatening tone. A few could not even understand what I was asking about, they requested me to speak very slowly(BTW, I was not speaking at a fast pace at all). Their supervisors are not professional either, they hung up on me while I was speaking. There is no accountability at all in this organization. They do not respect your time or your money. Even after spending $550.00 for a microwave, they disrespected and dismissed me for not hiring their service for installation! I've never dealt with such a horrible company and employees in my entire life. They behave like they don't care at all. After a few days of back and forth with this horrible and stupid company, I ripped open my vent and figured out the issue by myself. It was a simple question and a simple answer but they refused to help me when I badly needed their help. BTW, Costco tried its best to help me. When they were hanging up on me for no reason, a Costco Concierge employee had to 3-way conference the call to stop them from doing so. If you are spending your hard-earned money on this company, good luck! Don't say that you've not been warned. Again "BUYERS BEWARE!" A huge red flag!”

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Posted 2 years ago

“I bought 2 Samsung Qled tv's. One solar remote did not work and would not charge even with a USB cord. After 3 hours on the phone with Samsung Customer Service, I was told 10-20 business days before the remote would be ready to ship. Then there would be a few days for the shipment to arrive. Ridiculous. So I returned the product to the store. It's like the customer is the problem not their company nor workmanship. I also bought all kitchen appliances and the microwave had hidden damage--per the manager who came out. Samsung void the warranty on the above the stove microwave and would not replace the wave guide that was damaged. I spent $5 replacing the part. Samsung's policy and customer service is the worst. I will not purchase anything from them again.”

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Posted 2 years ago

Samsung is rated 1.2 based on 4,604 reviews