Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.26

1.3 Rating 4,614 Reviews

6 %

of reviewers recommend Samsung

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1.3

Based on 4,614 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

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Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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482

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Mobile phone stopped working after 9 months. Picked up by Samsung repair and told it would take 2 to 3 days to reconfigure software and return. 5 days later I called only be told that it as still under repair as the Samsung repair unit was overwhelmed with faulty products (hardly a ringing endorsement of their products). 4 days later I called again - sorry we were waiting for parts (though previously told no parts were required) but these had now arrived and the repair unit confirmed that the phone would be with me on Friday (19th August) at the latest, no fail. Surprisingly it did not arrive! Called on Monday 22nd to be told that it was now in repair but could not tell when it would be delivered, followed by two further calls with same response. Now on September 1st (4 weeks since they received the phone) I am informed that because it had taken so long they had decided the phone was not repairable but they were waiting for a form to send to head office to authorise a replacement phone for me but the form might take 5 working days to arrive after which there will be a further delay waiting for Head office to send authorisation. It is now 4 weeks despite, Samsung Warranty guaranteeing 5 days, and probably will take another 2 or 3 weeks before I have phone replacement. Never buy Samsung products if you cannot do without it for a couple of months if it goes wrong. The conditions of their warranty is not worth the paper they are written on.”

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Posted 10 years ago

“Bought a curved Samsung TVs that randomly turned green screen on tv Netflix and DVDs player all customer services did was run me around in circles for months the repair people who picked up the TVs apparently didnt have the fault For the 14 days it was with them. I had an indipendant look at it and diagnosed a main board problem. Claiming on card as Samsung don't recognise anyone else finding fault . RUBBISH”

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Posted 10 years ago

“We bought a Samsung washing machine it is only two years old with a five year warranty. Machine stopped working called the Samsung team were not very helpful then another number for the repair centre . Engineer was booked a week later ! A week then cancelled as he was ill . Booked again for a weeks time! Still no machine shocking customer service especially from the repair centre ACL Domestics ! Very very unhappy customer and still no washing machine !"..Will never ever buy Samsung again ! Rubbish !”

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Posted 10 years ago

“Joke 2 hours in Samsung Trafford center to be to the board in s7 is burnt out but there not a Samsung shop its car phone warehouse the lad said!! All he van do is sent it off wait 28 days with no phone. I would never get a Samsung again. Not help full at all”

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Posted 10 years ago

“I purchased a Samsung american style fridge freezer since i bought it it has a fault with the ice maker when you phone them if you can get through ,if you can hear them and if you can understand them ( I can not ) they finally came but i had to loose a days money to stay in for them because they told me they only do an all day time slot ( great for Samsung ) fixed the faulty part ,after 2 weeks the same thing happens , not making ice ,so rang them again and same ,after 45 mins on phone had to wait a week for them to come ,they did,then 4 weeks later the same thing happens again ,to cut a long story short they have come 5 times to repair my £2000 fridge ,and now its happened again ,the engineer that comes says we should get a new fridge as this is a joke and keeps happening ,so after more frustrating hours on the phone they finally agree for us to replace the fridge ,so after me having to send many emails to samsung and photos of the original receipt they promised i would here back from them within 5 working days ,so 2 weeks later now and have not herd back from Samsung, so I've got a £2000 fridge witch does not make ice in this lovely hot weather were having ,Samsung has the worst customer service i have ever had to deal with,once they have your money they do not care ,will never ever buy a samsung product again .”

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Posted 10 years ago

“Dear Samsung customer service I bought a phone Samsung J7, after two months of use the phone completely stopped working I went by the agent in Egypt Giza pyramid, and after receipt of the examination, I called to ask about the phone a week later and the response was that the phone needs to change the control panel and this cost me 850 pounds, and the response was shocking me as the device is still in warranty and asking about the reason for that was the answer machine are the remnants of water and it was shocking Li also where I'm sure that the device is not at any time offer for water, he said Li Ahtma be sweating during use and this is not true and There is no evidence of that. Contacted customer service to express my dismay and the answer is you have two choices to go to hire and pay costs or relive the phone as expressed my dismay from this post and I will address my complaint Samsung Global's where I user phones Samsung I and my children and all my relatives and trust the brand and the response was do what you wish. Now I feel very resentful of the agent in Egypt and the deep disappointment of hope. Please Help -- Thank you and best regards Said Adly +201002614078”

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Posted 10 years ago

“Customer service is just shocking. The way they treat people on the phone is just disgrace. I ordered two wearables and it was meant to be delivered on Monday. Delivery failed, no note that they tried to attempt to deliver goods, was left. Online it says delayed. Spoke twice with agents on the phone, soo rude and disgusting attitude. feels like you speaking to a robot. when they feels that it is not going anywhere they just keep repeating the same thing. They constantly keep interrupting you therefore not really paying attention to what you saying. they values are in the wrong place and they are not customer oriented. If i was treating my customers like that, i would of been fired. now when i said to not bother sending me an item but give me my money back, they said that it will take 10 working days as they need to inspect the package. explained to them that i have not even touched it so i cannot see the reason for such a long time to refund my money. now it has been more than a week since i ordered the item. i have no goods neither money.”

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Posted 10 years ago

“I tried to buy a phone (a birthday gift ) i placed my order 3 days ago and i am still waiting to be dispach.(isn't sounds like next day delivery)...i don' t need the headset anymore .”

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Posted 10 years ago

“I bought a Samsung combination microwave from John Lewis that had a 2 year guarantee. The first time I went to use it as an oven, it cut out after only 20 minutes at 200 degrees. I thought this was just a glitch but when it happened twice more I called John Lewis. I explained that the oven/microwave completely shuts down - no lights nothing and I was asked stupid questions by JL about what I had done to try and fix the issue!! How can you fix what has no power? So they eventually directed me to Samsung. Another 20 mins call asking the same stupid question and I asked if an engineer could just be sent and was told if there was no manufacturing fault I would be charged - no problem, there was a fault! So he came, replaced the fan, left and I rang back within a week to report the same problem. Samsung agreed to send a replacement. Got that, same issue, another 15 mins call to JL and then redirected to Samsung 'who had to just check my file' and another 5 minutes later she says, what have you tried to do to fix the problem!!! So now I wait again all day for the engineer to come and replace the fan and no doubt I will be ringing Samsung again tomorrow. I will not be buying another Samsung micro/combi because this seems to be a common fault and customer services took 20 minutes to agree to send out an engineer. With call centres in 'wherever' there is a lack of language skills and lack of common knowledge to help the customer. I am not impressed with Samsung customer services for appliances, although my TV has been thankfully not developed any faults - yet!!!”

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Posted 10 years ago

“Bought a Samsung smart TV last year. Internet connection to TV stopped working after 3 months, losing e.g. Netflix. TV then progressively crashed more and more - up to 5 times on start-up. Finally got round to speaking to Samsung. Online chat - waste of 40 minutes. Told me to ring call centre. Called call centre who got me to do a Factory Reset. TV now will not start up at all! No warning from them this might happen. No resolution as "specialist wasn't available." So have gone from a TV with some features broken to no TV at all. Told me they would call me...never have. Call centre always 10+ minutes wait, plus the right people don't work during weekend. So I'd have to take time off work to call when with TV! Tried via Facebook...they took a week to respond: and that was to ask if I still had a problem! Unreliable Samsung TV; most useless customer service experienced in 30 years of electronics; buy any brand but them.”

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Posted 10 years ago

“Galaxy Note 4....My phone developed a fault after eighteen months, it kept restarting all the time. Samsung arranged for collection no problem. That was three weeks ago, despite five phone calls, only to be told, we are waiting for parts, I still have no repair time or replacement. I am currently borrowing an iPhone 6, and I can tell you now that because of their poor customer service I won't be buying another Samsung product. We had a problem with an ipod of similar ago, this was returned repaired in 5 days!!!!”

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Posted 10 years ago

“We've just bought an American style fridge freezer for almost £1000, but the tiny nut that attaches the water feed pipe is missing. I can't install the fridge until this pipe is fitted as there will be no access afterwards. This nut must cost around 20p, but after calling Samsung and sending three emails they will not send a replacement as the emails fail to attach the receipt for some reason. Surely there must be someone with an ounce of common sense at Samsung who thinks that customer service is just that and not some drawn out exercise in administration, talk about jobs worth! After over a week the fridge/freezer still sits unused in the middle of the kitchen, these people are a joke!”

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Posted 10 years ago

“I have got a Samsung washing machine. Got it just before xmas of last year. The first machine arrived squashed. The second has been fine for 3 months then it developed a loud squeak when it spins, Went back to curry's to ask for someone to come and look at it and got told No. So I 've got an 6 month old machine that I spent £400 on, that has developed a metal grinding noise 1/2 way through the spin and I've got to put up with it. Guess who wont ever buy anything from Samsung again”

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Posted 10 years ago

“tried and tried to find an email address to send a complaint they do not do it as by writing it puts customers off .and there are fewer complaints,so i had to write a 4 page a4 size letter it was that big”

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Posted 10 years ago

“3 weeks ago my washing machine caught fire. It's 3 years old. Engineer came out next day and confirmed somehow it had burnt out which he'd never even seen before. Next day Samsung confirmed that it was a manufacturing fault and we would get a replacement. Great I thought, I've got a 3 year old and a 2 year old...I need a washing machine. 3 weeks later after numerous calls to the customer service team who frankly couldn't deal with a customer if their life depended on it, 3 way conversations with the mysterious customer relations team, and being advised a multi billion dollar organisation doesn't have the ability to transfer calls and that they have no complaints department, I'm ready to explode. I will never buy Samsung again. .”

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Posted 10 years ago

“Got an s5 in warranty. Go into liverpool one store. Get no help with excuses about google lock, i could have a stolen phone,no paper work reciept which when i ring hq to complain they know nothing about these "procedures" If the phones a gift i wouldnt have one would i!? Emailed ceo & rang hq . Wentback into shop got managers name then ended up arguing with staff. Questioning me yet still no help. Wont go back. Awful. Makes u angry. They want to sell and dont help with " problems" Maybe bin the s5 and get an iphone.”

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Posted 10 years ago

“Avoid buying from the shop.samsung.com/uk website. "Next day" delivery doesn't mean you will get your purchase the next day - clever wording might make you THINK that you will but when you press that "buy" button & get further in you will see the words "providing the order is placed and you have received your order acknowledged before 7pm". No order acknowledged = no delivery the next day. Oh, & no weekend deliveries either it seems. If your purchase is faulty when you receive it, be prepared for a wait. With smaller items at least, YOU will have to return it (with the prepaid label they provide) at your Post Office. Then you wait. And wait. And wait some more. Honestly, buy elsewhere - even if it is a few quid more. Save yourself the trouble.”

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Posted 10 years ago

“Terrible awful service! Trying to charge me for an engineer to visit to inspect a faulty fitted hob. No problem with the visit, but they want to charge me if they deem it out of warranty. Have repeatedly exchanged emails and phone calls to try and resolve but no one reads previous chains or is interested in making themselves available at a convenient time for me to discuss (2 young kids and work means I cannot take calls easily at their convenience). Will NEVER buy Samsung again.”

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Posted 10 years ago

“Waiting for almost one hour for my appointment.”

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Posted 10 years ago

“I cannot give even 1 star after the problems Im having.But I have to put 1 on there. 31/5/2016 brought a washing machine in Currys, delivered 3/6/2016. 5/6/2016 issues with spin cycle. 6/6/2016 rang samsung, explained problem said they would ring back in 15 mins, no call. Rang them back was given reference number and told an engineer would come on 8/6/2016. He came and said there was no problem. Worried about using machine so used launderette. 21/6/2016 complained again another engineer booked. 27/6/2016 engineer confirmed machine irrepairable needs replacing. Rang Samsung who said I would have a code number within 48 hours to replace machine. 29/6/2016 no code so rang again customer services difficult, would have to wait another 48/72 hours for code. 4/7/2016 still waiting................................ now going to trading standards and solicitor for advice, will never buy or recommend Samsung again they do not care about customers no matter what they say!”

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Posted 10 years ago

Samsung is rated 1.3 based on 4,614 reviews