Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.26

1.3 Rating 4,614 Reviews

6 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.3

Based on 4,614 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

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Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 1 star review on 3rd September 2025

Zaib

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought my Samsung ecobubble washing machine on 3rd May2016, delivered 4th May 2016, used 3 times and it broke, the door jammed so I rang the call center to be answer by a far eastern lady who spoke very little English, explained what happened, followed the user manual for trouble shooting still to no avail, she was very less than helpful, so I decided to go into the shop, I purchased the machine online, the shop staff were so very helpful, they actually made the call for me as I was incredibly cross, but yet again the call Venter staff couldn't understand why I didn't have serial number, it's behind the door and door jammed, have I tried to move it, well I was laughing a 8 kg washer full of wet things wouldn't be easy for a man to move never mind a lady on own, so after an hour of speaking with several people an appointment was set up for today 10th May 2016, but they would ring me 4 hours before to tell me time, so at 3 pm I went down to said shop, explained the door opened yesterday 4 days after I first rang Samsung up explained no call from engineer, straight away they swapped my machine, I've gone back to LG, Samsung your call center staff are shocking, repeating questions 6 times, not understanding what we were saying to them, fear not I've already put off two potential washing machine buyers off your product, as a company you should be ashamed of this behaviour, I will never buy your brand again, oh I've got the operators I'd number and a full complaint will be send to the customer services, shocking,terrible service”

Helpful Report

Posted 10 years ago

“I called Samsung support as I was having some problems with my phone. They arranged a courier to collect my phone. The next day I rang Samsung to ask what time my phone will be collected, they told me to ring ups with and ask them so I did. Ups informed me that Samsung should know the time as they arrange the pickup. So I did, I told the employee what's happened he apologised, he then told me that he couldn't find my details on the database this meant Samsung weren't expecting my phone and that apparently ups won't be collecting my phone today. Where as ups told me that they are going to collect my phone but didn't have a exact time. Shocking right. The Samsung employee told me not to give my phone to the courier. This really was the worst customer experience I've experienced. What made it worst he said I wouldn't get my phone on time before my flight, he told me that the previous people who dealt with me gave me misleading information, he advised me to call up oxford street Samsung as they have a express repair service instore. So I tried calling them multiple times not once did they answer their calls despite me holding the lines for over 30 mins. I would not recommend Samsung to anyone, the after sales is quite frankly ridiculous. This is why I have switched to Apple.”

Helpful Report

Posted 10 years ago

“My phone stopped charging.. Took it to the Samsung store in Leicester which had only 2 members of staff working, the guy plugs it in to charge when i've told him what will happen, anyway he carries on cleaning stuff while he tells me to sit around for 5 mins, then he checks it and its basically doing what i said it would. Then he tries the wireless charger which works fine, and that is the only decent thing i received from samsung...that the dude at the store managed to rule out a battery issue,, and it is a charging port issue. I'm flying out in 7 days and need this fixed. He's said to go to Oxford st London, (i live in leicester) as they do same day fixes. I call the Samsung store in london only to end up talking to a carphone warehouse guy in Lancashire! who goes through a bunch of unnecessary stufff and then tells me the oxford st will taken 3-5 days anyway.. however from some internet research there is news that they mght be able to fix it on the same day.. that leaves me massively confused, receiving different news from samsung reps..whyyy? 1- Why do i have this problem on my s6 which is less than a year old in great condition 2- why am i in stress looking for solutions,,why cant the solution be given to me i= 3- samsung customer experience terrible, and unhelpful. i doubt anythnig like this woud happen on Apple, which i will be moving to as soon as my contract ends.”

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Posted 10 years ago

“I recently ordered the Samsung Galaxy S7 Edge. I decided to order it directly from Samsung rather than a third party because the offer was exactly the same and it should be easier to get the product from the supplier surely. The order said next day delivery. It has been 3 days and I still don't have the phone. The response from Samsung is that I should contact the courier directly which I did. I was then told that Samsung specifically requested the later delivery date. I responded to Samsung with this and was sent a template response saying that according to their T&Cs I would get the phone the next day if ordered before 7pm but they can see on the tracking that I should get it soon so thanks for understanding. Firstly, it still hasn't been delivered. Secondly, why are they telling me that they should have delivered it? Of course I know that, that's why I am complaining. No response for my complaint to be escalated to a manager. Appalling service from both Samsung and UK Mail who they used for delivery. Manpreeth at UK Mail was very rude from the minute she picked up the phone.”

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Posted 10 years ago

“Brand new laprop, faulty harddrive dropped at Samsung repair centre Birmingham... Received 12 weeks later. During this time I was promised two and three days on every phone call, lost count of phone calls made.. Verdict a company that doesn't really care about the customer but more focused on the initial sales. Although good enjoyable technology quality of products and services is poor to OK but I would not say reliable. Any one who sticks to Samsung phones may agree”

Helpful Report

Posted 10 years ago

“Ordered a Galaxy Note 2 and after 3 weeks of usage the wi-fi was disabled. Sent to Samsung for repair with correspondence in between to keep me updated. Received the phone back without repair where blame appears to be attributed to myself. "...subjected to severe physical damage" So there is no damage to any other parts of the phone but I have an almighty power to damage the phone so severely on the internal components yet leave the protective casing and all other external components in the same condition. I never knew my psychic abilities were so strong! Word of advice, never shop with Samsung because if someone is found to be faulty they will never admit liability.”

Helpful Report

Posted 10 years ago

“You need to invest in money in teaching your telephone advisors some customer care skills. Slagging a customer off without putting them on hold isn't the way to go. Stop promising to call customers back and not doing so.”

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Posted 10 years ago

“DO NOT BUY SAMSUNG WASHING MACHINE PLEASE!! We bought samsung washing with dryer a year ago.It was faulty after 3 months repaired, two months later it was faulty again repaired. We have a new born baby now the machine short down the entire eletricity in the house. We have to call an emergency engineer to restore the light and this affected our boiler. We call samsung customer service centre, the next day Monday,they said an engineer will call us. We got a call on Thursay while we at work that the enginneer will come between 2-4Pm Ileft work to rush home. I arrived at home . One hour later the engineer call that he has got an emergency call from call centre that he can not come again until Monday again. I call the call center,VERY RUDE,IMPOLITE, BAD COMMUNICATION He said If the Engineer did not come there is nothing they can do. I try to explain to him that we have a new born baby he said "SO WHAT DO WANT ME TO DO" THE MACHINE IS UNRELIABLE , THE SERVICE AND SUPPORT IS BAD. PLEASEDO NOT BUY.”

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Posted 10 years ago

“We bought a new Samsung Washing Machine that was delivered last Sunday. It broke on 1st time of using. We were promised a call from an engineer within 24-48 hours but heard nothing. I followed it up 72 hours later and was eventually called back to be told that no engineer was available to visit until Monday - fully 7 days after I had reported the fault. This is a major problem for us and I got no sense whatever that the engineer had any interest in resolving the issue more quickly. We cannot get a replacement (probably not a Samsung after this experience) until the engineer has confirmed that the machine won't work. Just going round in circles”

Helpful Report

Posted 10 years ago

“Worst customer service ever - sounds like the UK has the same problems we have in the USA. The rep actually said "I can't stay on the phone with you because I'm just staring at my computer screen and I can't do that...". Isn't that your job description?? Be on the phone helping people? You can maybe play solitaire while I bore you with my simpleton questions. Lesson learned - don't buy Samsung.”

Helpful Report

Posted 10 years ago

“I pre-ordered the Samsung Galaxy S7 on March 7th, 2016. I subscribed to the Samsung upgrade program and paid £56 deposit. I never received an order confirmation or anything from samsung. I had to send a copy of my passport to Pay4Later who are the finance people to verify my identity. They rejected my I.D even though it was clear to read all information. I then had to contact them several times and eventually received a response on the 11th (which was the day I was supposed to received the device and the FREE Gear VR). The email explained that they had received my order and that it would be with me tomorrow (March 12th). I returned home from work to see that it had not been delivered but instead an email sent to me saying they were out of stock and the "good news" is that it will be back in stock after the 22nd March. I then email them again explaining my concerns and that I was expecting it on March 11th as this is what they stated when I ordered. I received a response 2 days later. The email explained that they were out of stock and that they expect to receive more stock around March 22nd, 2016. This is NOT GOOD ENOUGH!!! I pre-ordered the phone to ensure I had it for my 6 week holiday in America as I currently have no other phone and it is not going to be here in time. I contacted customer services again to which they informed me that it will not be at my door before I leave and that I would not receive the FREE Gear VR which was part of the order - Their excuse for this is that the order was not processed until the 11th even though payment was taken when I ordered! Disgusting! I explained my situation and asked if I could collect it from a Samsung retailer and they said no! So unless I go directly to a retailer and purchase the phone from them I will not be receiving my device before I leave. This is absolutely disgraceful from Samsung - The "leaders of innovation and technology". They need to focus on "average customer support" then they would actually help instead of lying to customers stating that they will receive a product when they clearly know that hundreds, if not thousands will be left disappointed and deflated. Avoid!”

Helpful Report

Posted 10 years ago

“I have a Samsung upright vacuum cleaner (SU2912) & I need a replacement filter for the cyclone system. I have tried emailing Samsung customer service at least 4 times, tried online chat twice & each time I get to the last step it won't let me go ant further no matter what I try. I have also tried calling customer support twice & then after going through their automated system & told I'm being transferred to an adviser the phone rings twice & then cuts off. All I want to know is where I can purchase a replacement filter & the cost. I am not impressed with Samsung & thank god it's only a vacuum that I'm having a problem with & nothing more expensive.”

Helpful Report

Posted 10 years ago

“Appalling customer service. Failure to feedback on countless occasions and relinquished any responsibility for false advertise BEWARE!”

Helpful Report

Posted 10 years ago

“I brought a Samsung eco bubble washing machine as it came with 5years parts and labour. When I brought it there was no mention of registering within 90 days, even when I called them out shortly after buying it as a problem occurred was it said I hadn't registered. So be careful as their customer service is appalling, as is their marketing department. Such a large company offering this 5 year service but you are not told of the conditions attached. Have spent the whole week phoning, emailing documents, only to be told that they won't do anything. Dreadful company. Only interested in their profits. Samsung is without doubt the worst company I have had dealings with.”

Helpful Report

Posted 10 years ago

“For anyone looking at this page for recommendations - don't ever buy a Samsung Dishwasher. Have one nine months old, and the thing has packed up. Have done all the self-help videos, to no avail. But customer service, well they don't know what a customer is, and they don't provide any service. Four days in, still not managed to get an engineer to come out at all. Still under a one-years Warranty, acknowledged, but not acted on. And we bought the five year Warranty too, which Samsung won't acknowledge, even though we have a receipt. Sigh. Last Samsung product of any description I will ever buy.”

Helpful Report

Posted 10 years ago

“The worst customer service experience ever. I bought a $2000 TV only to find out that the 3D is not working, I called the customer support, got transferred many times, talked to many agents who could barely speak or understand English, the total duration of my call was 2 hours and still the issue remained unsolved. I called again, this time to find a super rude supervisor, again who could not understand English, he promised to call back the next day which never happened. As of now, I am chatting with this support guy who has repeatedly asked me the same questions multiple times, let me mention that we have been chatting for almost 30 minutes now and he has not come to a conclusion yet. Thinking about returning the TV and publishing this review on all possible public forums.”

Helpful Report

Posted 10 years ago

“A new TV was replaced after 3 weeks as it was malfunctioning.. The replacement was no better. Trying to get someone at Samsung at Customer Support who knew what they were talking about was an exercise in futility. Promises to have a senior person ring me at a specified time failed - no calls were received. Speak to UK Head Office and they just stonewall, despite explaining that their agents agreed they couldn't help and had agreed the forementioned call-back the response was 'I can't put you through to a manager, you must go through our agents who will then escalate the matter'. I have told them that I have been there, and the response is, 'Well, that's how it is, I cant help you'. Any employee of mine who had initiated such a stupid system would have found themselves out the door in no uncertain terms. Has Kim Jong-un taken control here?”

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Posted 10 years ago

“Very Poor Service, Purchased product during their sales, sale continued for a further 8 hours saying they had stock of products. TOrder acknowledgement stated prodduct was in stock. Lied to on multiple occasions....and admitted, they never had any stock on at time of my purchase!!!!! No stock date in sight still....refuse to commit to a date!”

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Posted 10 years ago

“Customer service is shockingly bad. They do not care about customers and do not care if they upset and lose the loyal ones. Majority if electrical items in my house are Samsung but after my experience with a new £800 washer dryer, the seriously poor build quality and customer "lack of" service I'd never buy Samsung again and have cancelled an order for a £7000 TV. They are a joke if a company.”

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Posted 10 years ago

“Just about the worst ever !!. Months wating for any kind of reply. Problems not resolved after sveral months.”

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Posted 10 years ago

Samsung is rated 1.3 based on 4,614 reviews