Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.26

1.3 Rating 4,614 Reviews

6 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.3

Based on 4,614 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 1 star review on 3rd September 2025

Zaib

482

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very unprofessional staff at Samsung Support, Surrey Quays. Gave my phone for repair second time and I was told that they will repair it within 7 days and deliver it at home. On 7th day I rang up to ask what the update is on the phone. One of the staff spoke very rudely and said "ITS NOT 7 DAYS YET. There 5 days in a week, We will inform you when your phone is done.." On the 10th Day I phoned Samsung Support and they said they cannot deliver it to your home address, you will have to go and pick it up from the Support Center, Surrey Quays. Went there and they had NO CLUE where the phone was. Eventually after a half an hour search they said that they don't know where the phone is and told ME to call THEM next week. TERRIBLE TERRIBLE service. On top of that they told me to call the third part company and find out the updates from them... WORST Service ever experienced/ Rude staff members/ very unprofessional as one of the staff left half way rushing to go home as his shift finished. I would give them 0 star service.”

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Posted 10 years ago

“I had a Samsung A3 which was only 3 months old and send for repair as it suddenly got switched off.Received it back now with a letter saying that the repair is not covered under manufactur's warranty,and asking as to buy a New phone.We basically lost more than 600 pounds for a Samsung product which is just 3 months old.Never trust this company.We regret for choosing Samsung.”

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Posted 10 years ago

“Brought Samsung smart TV 18 months ago. Just turned off and won't turn back on. Called the help line and they were useless .unhelpfull . Basically told us to go and buy a new one .”

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Posted 10 years ago

“Phone S7 received scratched, talk about quality control. Their customer service is incapable of listening. They are one verse script for responses. Don't care what I wrote, their responses were of no relevance. Not even worth one star. Going back to apple.”

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Posted 10 years ago

“I wish it could be -100. They replaced my charger with a faulty charger and won't give me a new one. Because they have a policy where it can only be replaced once. What a joke. This is not the only time where samsung has let me down. I am definitely going back to Apple.”

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Posted 10 years ago

“I bought a Galaxy A3 which only had a "quick start up leaflet" for other things I had to refer to the manual (which was not supplied). I rang my provider and they put me through to Samsung support who told me I could not have a hard copy as I had access to the internet. I explained I travelled a lot with my job and didn't always have access to the internet nor a printer. The guy spoke to a supervisor who came back with an emphatic no. When I asked to the supervisor they cut me off! I e mailed the customer service team and 3 days later have had no reply. All I want is a manual for the phone I am paying for - not much to ask!!!!!!!!”

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Posted 10 years ago

“My vacuum cleaner broken 3 times. Poor customer service”

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Posted 10 years ago

“Rang customer service on +44 330 726 7864 to complain why my phone was sent back unrepaired with a no fault found message I wanted to demonstrate the problem to him. He just was not interested in solving my issue. When I asked about feedback for my customer experience for the call he said that i would get an email after the call NO EMAIL !!!!”

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Posted 10 years ago

“I purchased a Samsung Galaxy S7 Edge at the end of April 2016, within 2 weeks I found the home key button paint had worn off and the phone did not recognise the Sim card. I took the phone to Samsung support in the Trafford Centre to be told it's cosmetic damage and is not under warranty. They put me in touch with Samsung Help Centre and they agreed to check the phone for me. On the Monday a UPS driver knocked at the door at 9:10am and I finished a phone call removed the Sim card and handed him the phone, which was boxed and sealed. I then got an email from ANOVO with a repair cost of £240.00 for a new screen as my brand new phones LCD was badly damaged inside. Apparently this was my fault......I use to swear by Samsung products and now I think I look elsewhere. Anyone else sending phone for repair I suggest you take timed and dated photos as evidence.”

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Posted 10 years ago

“Had a new Samsung fridge freezer delivered to day scratches on front and side rang costumer service was not helpful the agent words were what do you want us to do about it then said they would call back in a hour no phone call back worst service ever and couldn't even talk to a manager”

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Posted 10 years ago

“This is by far the WORST WORST WORST support service I have ever received on any product. PLEASE PEOPLE BE CAREFUL”

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Posted 10 years ago

“I sent my Samsung A3 to repair for Samsung repair centre 4 times still they cant identify the faults. They keep sending the phone back with the same faults”

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Posted 10 years ago

“Shocking customer service and warranty repair schedule. Reported my 5 month old tumble dryer as defective (HE code on start up) was told it may be a minimum of 2 weeks before they could visit my home to effect a repair. These items aren't cheap, you pay extra for what you believe is a quality product. Yet you receive little to no after sales support. I certainly won't be in a hurry to buy another Samsung product”

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Posted 10 years ago

“Dreadful service expensive American fridge freezer 3 years old finally told I need an adapter for filter as Samsung have changed the connection on replacements. Just been told that again this will be escalated to another department more time being wasted, worst service I have ever experienced”

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Posted 10 years ago

“I have samsung galaxy s7 edge And in first two days home button wear of and you don't expect to happen in two days Then I noticed that on back of phone I have small scratch only from being in pocket and meatloaf around a phone Is just a rubbish doesn't protect at all small drop from 10 cm get scratch little tap while in to poket and get bump on phone and all its lest than 3 weeks I'm disappointed in samsung”

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Posted 10 years ago

“The worst customer service ever. The only thing they could do is apologise. They had five days to fix my mobile phone and they haven't done it. Girls over the phone w Didn't know how to help, who to call etc. Seriously such a big company with such a poor experienced staff. Shame. It's time to switch to iPhone!”

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Posted 10 years ago

“My 4K smart tv developed a problem after 10 months. So far I've spoken to 2 American reps who couldn't understand me, emailed them twice, messaged them on Facebook, spoken to an English rep, supplied evidentential photographs of the issue twice, and have been waiting for a call back to finally arrange for an engineer to visit me for nearly a week. The whole process has nearly taken about a month now, to be honest I'm fighting a losing battle here. Samsung have the WORST customer service I've ever experienced, and will never ever be buying anything from them again!”

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Posted 10 years ago

“I have had a ticket to replace my phone on file for over a month. I was told my replacement had shipped next day by someone named 'Erica' about 4 weeks ago. She assured me it had been sent. Never got anything. Then I was told I would be getting it soon. Then I was told no information updates were available for the ticket. Every agent told me.. we will let you know when more information is available. I never heard any information back from anyone on any status changes of the ticket... In the past 2 years, I have purchased 8 Samsung phones. I won't be purchasing a 9th..... .. and I will be sure to let anyone I can tell know of my experiences with Samsung.”

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Posted 10 years ago

“This is about Samsung.co.uk. Made an order online, they cancelled it because they don't deliver to the address and never updated the order. I was waiting 8 days for it to arrive when it didn't I checked and nothing there. When I inquired about the order it was only then I was given an explanation. I won't have what I need for my end of college year exhibition due to the incredible lack of customer service from Samsung UK. Stay away from it, buy Apple!”

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Posted 10 years ago

“I brought a Samsung eco bubble washing machine as it came with 5years parts and labour. When I brought it there was no mention of registering within 90 days, even when I called them out shortly after buying it as a problem occurred was it said I hadn't registered. So be careful as their customer service is appalling, as is their marketing department. Such a large company offering this 5 year service but you are not told of the conditions attached. Have spent the whole week phoning, emailing documents, only to be told that they won't do anything. Dreadful company. Only interested in their profits. Samsung is without doubt the worst company I have had dealings with.”

Helpful Report

Posted 10 years ago

Samsung is rated 1.3 based on 4,614 reviews