Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.26

1.3 Rating 4,629 Reviews

6 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.3

Based on 4,629 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 5 star review on 10th November 2026

I Got Help From Martinsusan10032atgmail.com When I Was Deceived By Online Scam

Samsung 5 star review on 20th September 2025

Fletcher B Warren

483

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have got a Samsung washing machine. Got it just before xmas of last year. The first machine arrived squashed. The second has been fine for 3 months then it developed a loud squeak when it spins, Went back to curry's to ask for someone to come and look at it and got told No. So I 've got an 6 month old machine that I spent £400 on, that has developed a metal grinding noise 1/2 way through the spin and I've got to put up with it. Guess who wont ever buy anything from Samsung again”

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Posted 10 years ago

“tried and tried to find an email address to send a complaint they do not do it as by writing it puts customers off .and there are fewer complaints,so i had to write a 4 page a4 size letter it was that big”

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Posted 10 years ago

“3 weeks ago my washing machine caught fire. It's 3 years old. Engineer came out next day and confirmed somehow it had burnt out which he'd never even seen before. Next day Samsung confirmed that it was a manufacturing fault and we would get a replacement. Great I thought, I've got a 3 year old and a 2 year old...I need a washing machine. 3 weeks later after numerous calls to the customer service team who frankly couldn't deal with a customer if their life depended on it, 3 way conversations with the mysterious customer relations team, and being advised a multi billion dollar organisation doesn't have the ability to transfer calls and that they have no complaints department, I'm ready to explode. I will never buy Samsung again. .”

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Posted 10 years ago

“Got an s5 in warranty. Go into liverpool one store. Get no help with excuses about google lock, i could have a stolen phone,no paper work reciept which when i ring hq to complain they know nothing about these "procedures" If the phones a gift i wouldnt have one would i!? Emailed ceo & rang hq . Wentback into shop got managers name then ended up arguing with staff. Questioning me yet still no help. Wont go back. Awful. Makes u angry. They want to sell and dont help with " problems" Maybe bin the s5 and get an iphone.”

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Posted 10 years ago

“Avoid buying from the shop.samsung.com/uk website. "Next day" delivery doesn't mean you will get your purchase the next day - clever wording might make you THINK that you will but when you press that "buy" button & get further in you will see the words "providing the order is placed and you have received your order acknowledged before 7pm". No order acknowledged = no delivery the next day. Oh, & no weekend deliveries either it seems. If your purchase is faulty when you receive it, be prepared for a wait. With smaller items at least, YOU will have to return it (with the prepaid label they provide) at your Post Office. Then you wait. And wait. And wait some more. Honestly, buy elsewhere - even if it is a few quid more. Save yourself the trouble.”

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Posted 10 years ago

“Terrible awful service! Trying to charge me for an engineer to visit to inspect a faulty fitted hob. No problem with the visit, but they want to charge me if they deem it out of warranty. Have repeatedly exchanged emails and phone calls to try and resolve but no one reads previous chains or is interested in making themselves available at a convenient time for me to discuss (2 young kids and work means I cannot take calls easily at their convenience). Will NEVER buy Samsung again.”

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Posted 10 years ago

“Waiting for almost one hour for my appointment.”

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Posted 10 years ago

“I cannot give even 1 star after the problems Im having.But I have to put 1 on there. 31/5/2016 brought a washing machine in Currys, delivered 3/6/2016. 5/6/2016 issues with spin cycle. 6/6/2016 rang samsung, explained problem said they would ring back in 15 mins, no call. Rang them back was given reference number and told an engineer would come on 8/6/2016. He came and said there was no problem. Worried about using machine so used launderette. 21/6/2016 complained again another engineer booked. 27/6/2016 engineer confirmed machine irrepairable needs replacing. Rang Samsung who said I would have a code number within 48 hours to replace machine. 29/6/2016 no code so rang again customer services difficult, would have to wait another 48/72 hours for code. 4/7/2016 still waiting................................ now going to trading standards and solicitor for advice, will never buy or recommend Samsung again they do not care about customers no matter what they say!”

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Posted 10 years ago

“Very unprofessional staff at Samsung Support, Surrey Quays. Gave my phone for repair second time and I was told that they will repair it within 7 days and deliver it at home. On 7th day I rang up to ask what the update is on the phone. One of the staff spoke very rudely and said "ITS NOT 7 DAYS YET. There 5 days in a week, We will inform you when your phone is done.." On the 10th Day I phoned Samsung Support and they said they cannot deliver it to your home address, you will have to go and pick it up from the Support Center, Surrey Quays. Went there and they had NO CLUE where the phone was. Eventually after a half an hour search they said that they don't know where the phone is and told ME to call THEM next week. TERRIBLE TERRIBLE service. On top of that they told me to call the third part company and find out the updates from them... WORST Service ever experienced/ Rude staff members/ very unprofessional as one of the staff left half way rushing to go home as his shift finished. I would give them 0 star service.”

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Posted 10 years ago

“I had a Samsung A3 which was only 3 months old and send for repair as it suddenly got switched off.Received it back now with a letter saying that the repair is not covered under manufactur's warranty,and asking as to buy a New phone.We basically lost more than 600 pounds for a Samsung product which is just 3 months old.Never trust this company.We regret for choosing Samsung.”

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Posted 10 years ago

“Brought Samsung smart TV 18 months ago. Just turned off and won't turn back on. Called the help line and they were useless .unhelpfull . Basically told us to go and buy a new one .”

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Posted 10 years ago

“Phone S7 received scratched, talk about quality control. Their customer service is incapable of listening. They are one verse script for responses. Don't care what I wrote, their responses were of no relevance. Not even worth one star. Going back to apple.”

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Posted 10 years ago

“I wish it could be -100. They replaced my charger with a faulty charger and won't give me a new one. Because they have a policy where it can only be replaced once. What a joke. This is not the only time where samsung has let me down. I am definitely going back to Apple.”

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Posted 10 years ago

“I bought a Galaxy A3 which only had a "quick start up leaflet" for other things I had to refer to the manual (which was not supplied). I rang my provider and they put me through to Samsung support who told me I could not have a hard copy as I had access to the internet. I explained I travelled a lot with my job and didn't always have access to the internet nor a printer. The guy spoke to a supervisor who came back with an emphatic no. When I asked to the supervisor they cut me off! I e mailed the customer service team and 3 days later have had no reply. All I want is a manual for the phone I am paying for - not much to ask!!!!!!!!”

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Posted 10 years ago

“My vacuum cleaner broken 3 times. Poor customer service”

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Posted 10 years ago

“Rang customer service on +44 330 726 7864 to complain why my phone was sent back unrepaired with a no fault found message I wanted to demonstrate the problem to him. He just was not interested in solving my issue. When I asked about feedback for my customer experience for the call he said that i would get an email after the call NO EMAIL !!!!”

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Posted 10 years ago

“I purchased a Samsung Galaxy S7 Edge at the end of April 2016, within 2 weeks I found the home key button paint had worn off and the phone did not recognise the Sim card. I took the phone to Samsung support in the Trafford Centre to be told it's cosmetic damage and is not under warranty. They put me in touch with Samsung Help Centre and they agreed to check the phone for me. On the Monday a UPS driver knocked at the door at 9:10am and I finished a phone call removed the Sim card and handed him the phone, which was boxed and sealed. I then got an email from ANOVO with a repair cost of £240.00 for a new screen as my brand new phones LCD was badly damaged inside. Apparently this was my fault......I use to swear by Samsung products and now I think I look elsewhere. Anyone else sending phone for repair I suggest you take timed and dated photos as evidence.”

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Posted 10 years ago

“Had a new Samsung fridge freezer delivered to day scratches on front and side rang costumer service was not helpful the agent words were what do you want us to do about it then said they would call back in a hour no phone call back worst service ever and couldn't even talk to a manager”

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Posted 10 years ago

“This is by far the WORST WORST WORST support service I have ever received on any product. PLEASE PEOPLE BE CAREFUL”

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Posted 10 years ago

“I sent my Samsung A3 to repair for Samsung repair centre 4 times still they cant identify the faults. They keep sending the phone back with the same faults”

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Posted 10 years ago

Samsung is rated 1.3 based on 4,629 reviews