Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.26

1.3 Rating 4,629 Reviews

6 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.3

Based on 4,629 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

Write Your review

Tell us how Samsung made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Samsung 5 star review on 10th November 2026

I Got Help From Martinsusan10032atgmail.com When I Was Deceived By Online Scam

Samsung 5 star review on 20th September 2025

Fletcher B Warren

483

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Appalling customer service. Failure to feedback on countless occasions and relinquished any responsibility for false advertise BEWARE!”

Helpful Report

Posted 10 years ago

“I brought a Samsung eco bubble washing machine as it came with 5years parts and labour. When I brought it there was no mention of registering within 90 days, even when I called them out shortly after buying it as a problem occurred was it said I hadn't registered. So be careful as their customer service is appalling, as is their marketing department. Such a large company offering this 5 year service but you are not told of the conditions attached. Have spent the whole week phoning, emailing documents, only to be told that they won't do anything. Dreadful company. Only interested in their profits. Samsung is without doubt the worst company I have had dealings with.”

Helpful Report

Posted 10 years ago

“For anyone looking at this page for recommendations - don't ever buy a Samsung Dishwasher. Have one nine months old, and the thing has packed up. Have done all the self-help videos, to no avail. But customer service, well they don't know what a customer is, and they don't provide any service. Four days in, still not managed to get an engineer to come out at all. Still under a one-years Warranty, acknowledged, but not acted on. And we bought the five year Warranty too, which Samsung won't acknowledge, even though we have a receipt. Sigh. Last Samsung product of any description I will ever buy.”

Helpful Report

Posted 10 years ago

“The worst customer service experience ever. I bought a $2000 TV only to find out that the 3D is not working, I called the customer support, got transferred many times, talked to many agents who could barely speak or understand English, the total duration of my call was 2 hours and still the issue remained unsolved. I called again, this time to find a super rude supervisor, again who could not understand English, he promised to call back the next day which never happened. As of now, I am chatting with this support guy who has repeatedly asked me the same questions multiple times, let me mention that we have been chatting for almost 30 minutes now and he has not come to a conclusion yet. Thinking about returning the TV and publishing this review on all possible public forums.”

Helpful Report

Posted 10 years ago

“A new TV was replaced after 3 weeks as it was malfunctioning.. The replacement was no better. Trying to get someone at Samsung at Customer Support who knew what they were talking about was an exercise in futility. Promises to have a senior person ring me at a specified time failed - no calls were received. Speak to UK Head Office and they just stonewall, despite explaining that their agents agreed they couldn't help and had agreed the forementioned call-back the response was 'I can't put you through to a manager, you must go through our agents who will then escalate the matter'. I have told them that I have been there, and the response is, 'Well, that's how it is, I cant help you'. Any employee of mine who had initiated such a stupid system would have found themselves out the door in no uncertain terms. Has Kim Jong-un taken control here?”

Helpful Report

Posted 10 years ago

“Very Poor Service, Purchased product during their sales, sale continued for a further 8 hours saying they had stock of products. TOrder acknowledgement stated prodduct was in stock. Lied to on multiple occasions....and admitted, they never had any stock on at time of my purchase!!!!! No stock date in sight still....refuse to commit to a date!”

Helpful Report

Posted 10 years ago

“Customer service is shockingly bad. They do not care about customers and do not care if they upset and lose the loyal ones. Majority if electrical items in my house are Samsung but after my experience with a new £800 washer dryer, the seriously poor build quality and customer "lack of" service I'd never buy Samsung again and have cancelled an order for a £7000 TV. They are a joke if a company.”

Helpful Report

Posted 11 years ago

“Just about the worst ever !!. Months wating for any kind of reply. Problems not resolved after sveral months.”

Helpful Report

Posted 11 years ago

“I have purchased all my major appliances from Samsung under a year ago. Our fridge was dead under a year and they were not willing to send me a new fridge or give me a loaner. I lost all my food (costing about $500-$600 overall). My stove/oven broke down on Sunday. I immediately contacted them because the electricity was being sparked and not only was the staff telling me play around with it but they did not care about my safety. This is very unprofessional. The staff from customer service to customer relations were very rude and disrespectful. The staff hung up on me as I was explaining the issues I was having with the product. I have never met a company that did not back up their product or their warranty policy. It is now Thursday and I still do not have a stove! Samsung has the worst customer service I have ever experienced that does not care about the way in which they treat their customers or the conditions of the products they sell. Customer loyalty means nothing to this company!”

Helpful Report

Posted 11 years ago

“I bought the latest all singing all dancing £3000 smart TV after 4 weeks it's a dud and guess what Samsung offer one promise after another. I have always been shy of Samsung after my mothers TV lost half the picture however I was assured they are now best in class and those batd times had all been fixed what utter rubbish.... Don't buy Samsung their customer service/customer care is basically once you have the product in your home it's your problem needless to say it will be my last product And I will do everything possible to convince friends and family not to buy from Samsung.”

Helpful Report

Posted 11 years ago

“Bought Samsung Galaxy S3, in 2013 and Note 4 in 2014. totally rubbish, both stopped working after few months. Customer services are the biggest liar, trained cheater, and expert deceivers. They will blame you for wrong doing and will not honour warranty claim or even repair almost lost £1000, will never ever buy Samsung product. If you like just call customer services you will realise from 1 minute they are trained to deceive you. Totally disappointed.”

Helpful Report

Posted 11 years ago

“I have multiple Samsung products in the house, but luckily never had a problem with them UNTIL NOW. TESCO suggested I get in touch with Samsung directly but what a soul destroying experience that has been. everyone works in the phillipines and although they never say the wrong thing the experience leaves you with the strong impression that their masters at SAMSUNG HQ give them so little latitude when things go wrong that they are totally in affective. no wonder TESCO passed the buck, they probably get short changed by Samsung in exactly the same way, so what chance had I got?”

Helpful Report

Posted 11 years ago

“Poor service and uncaring people. When you buy an item in my case a Samsung galaxy note 4 and they repair it you expect it to be repaired not come back with the same fault. As you can imagine after travelling a 140 mile round trip to what is suposed to be my local Samsung repair center you can image how pee'd off I was t be told I would have to do it all over again. No lets get you another phone, no replacement offered just anothe 2 weeks. MY ADVICE AVOID BUYING SAMSUNG I will.”

Helpful Report

Posted 11 years ago

“Samsung service is a joke the departments do not communicate the correct in formation my tablet is in for a free repair and they would not do it unless I paid £63.30 I got on to customer relations to sort it out 2 days later I had to call the repair department to find out if it was ready only to be told that it is a chargeable repair yet again I had to go back to customer relations but I could not speak to a manager and was told they are the team to deal with problems yet they failed to do so the last time I contacted them, if you want to take a complaint higher you have to write to them which is what I intend doing.”

Helpful Report

Posted 11 years ago

“One of the worst experience of customer service. Agent unhelpful, uninterested , refused to put me through to a supervisor or manager and refused to give me her name. Was only interested in opening an account not at all in the problem I had. Will be putting a formal complaint to their Head Office but having spoken to three different people there, I am not sure that this will change anything as this unprofessional approach and poor mentality seem to be deeply anchored in this company.”

Helpful Report

Posted 11 years ago

“Having problems with sound bar. Requested a call back hadn't heard anything so contacted them after 2 weeks. Been on the phone for over 2 hours speaking to multiple people who give different answers to the same questions. Not one person seems to know what they are doing.”

Helpful Report

Posted 11 years ago

“I purchased a Samsung RFG23UERS fridge freezer in November, which was delivered in December on the completion of the newly fitted kitchen. The appliance looks lovely, and has great storage space. However, be very wary of buying this appliances, unless - should yours develop a fault - you are blessed with an infinite degree of patience! I eventually got through to the service centre, and had a frustrating twenty five minute conversation with an operator who had great difficulty understanding what I said, and equal difficulty making herself understood to me. She had no knowledge of the product at all, and eventually read from a troubleshooting script, even though I had already told her that I had followed this myself prior to the call. The fault that has developed on this appliance, is that it will not now make or dispense any ice. Within the user instructions, it clearly states that this is a problem which requires an engineer visit/inspection. This is not a cheap product, and I will reserve judgement as to whether I made the right decision. The last american fridge freezer I purchased is still going strong after ten years - the manufacturer of that one is LG. So if you are considering the samsung model, have a look at the alternatives just in case.”

Helpful Report

Posted 11 years ago

“when my laptop had a problem told to contact Didgiecare in Telford the pick up by DPD ok I rang to check it had arrived and told a new battery was the only fault costing over £60 plus labour of £45, I informed them that the battery saver mode was on to be told I was dreaming ,the software issue was not checked but would be over the weekend and they would ring me .I rang a week later to be told I need a battery and charger and no software problem(6 meg of ram used 100%) the cost now £145 plus,I requested it returned to me they agreed to no charge if there was no come back !!. I turned off the battery save mode had the charger checked by my usual repairer (150 miles away) ,who sorted the soft ware problem in 15 mins .all ok now. but my old laptop 12 years old on XP ,has had a hard drive replaced with 1 meg of ram ,is better Samsung need to get a grip ,I will return to Apple when our phones end their contract, Fedup with Samsung ,Mike S , Dolgellau”

Helpful Report

Posted 11 years ago

“Samsung customer service is shockingly poor.I purchased a Samsung laptop - model nP540U about two years ago. The first laptop developed a problem with its touchscreen about 2 days after I started using it. I took it back to the retailer who replaced it with a new laptop. This worked fine for about 8 months then the laptop developed another fault with its screen, this time it flickered every time you opened and closed the lid and would have black blocks across the screen. This was still in warranty and Samsung replaced the screen. All worked fine until about 7 months later the screen developed the same fault again. Samsung said they wouldn't do anything as there was only a 90 day warranty for the repair. I argued that given my problems this laptop wasn't fit for purpose, and also the component part shouldn't fail within a year, and surely the part should carry a warranty of a year, it was actually repaired but completely replaced, and still failed again. Samsung refused to do anything about it other than say it was out of warranty and tough luck basically. Samsung corporate cites quality as a core company value. The posted reply from customer service didn't even have a stamp and I had to pay Royal mail to get the letter. I will never buy another Samsung product again...customer service is nil.”

Helpful Report

Posted 11 years ago

“I received a Samsung tablet for Mother's Day. I received an email stating that I had a coupon code for 50% off a Samsung product. I found an accessory I wanted and as I hit the 'submit' button I saw an error in my address. I called to report the mistake and was told by a Customer Service representative that they could not correct the error but I would have to cancel the order and create a new order. Customer Service then reassured me that they would issue me a new coupon code. Based on my conversation with Samsung, I agreed to cancel the order. I then received an email telling me that coupon codes were only issued once and another could not be issued. After several emails back and forth, I called Customer Service and asked if a coupon code could not be reissued, would they honor the 50% off anyway? I explained I would not have canceled my order if I would not have been assured that I would be able to receive another coupon code. I am not being petty. It is not the amount, it is the principle. The original Customer Service rep might have made an honest mistake thinking a new coupon code could be reissued. However, knowing their error, I was hoping they would at least honor the discount manually. They could do this if they wanted to. Can't means won't. I am very disappointed in Samsung's Customer Service and will be returning my tablet. Customer Service means nothing to them and that is a sad state of affairs. This is why America needs to be getting back to manufacturing and marketing products made in the States. Foreign companies are out for money and care nothing about quality or happy customers. Let's cut these companies loose and do business only with companies based in the U.S.”

Helpful Report

Posted 11 years ago

Samsung is rated 1.3 based on 4,629 reviews