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Samsung Reviews

1.2 Rating 4,750 Reviews
5 %
of reviewers recommend Samsung
1.2
Based on 4,750 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 31%
Accurate And Undamaged Orders
Greater than 54%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Samsung Reviews
Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 5 star review on 6th December 2025
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Samsung 1 star review on 12th June 2025
William
480
Anonymous
Anonymous  // 01/01/2019
Purchased a Galaxy Note 8 phone online on the 1st December and i was supposed to pay an initial amount of £47 and Samsung took £992 out of my account. I asked them why on the phone and i was told it was an error. I asked them to rectify the error and refund my money and they said that can not happen unless I decline the whole order. I have since spent over 1 hour almost everyday chasing back and today is the 13 December they say their logistics company DPD hasnt delivered the item back to them to process the refund. WORST CUSTOMER SERVICE EVER!!
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Posted 8 years ago
Customer service SUCKS!!! It has been over a month now that I have been waiting on my AKG earphone replacement for my Note 8. They sent a charger that cannot even be used on my phone. I offered to send the charger back. I keep getting the run around. Where my replacement is coming from is only 30 to 45 minutes from where I live. Samsung needs to invest in stores like Apple, then maybe we as consumers can get better service.
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Posted 8 years ago
29 days on and still waiting for a repair on my television which is under warranty. Incredibly rude support staff and no reply from the CEO. NEVER will I buy any Samsung product again!
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Posted 8 years ago
Was offered a repair for an 8 month old curved monitor, by their authorised repair centre, that was estimated at 130% - 167% of buying the same model new. When I contacted Samsung via their web chat to point out that the price was absurd and I wasn't happy, I was told that sometimes their products cost more to repair than buying them new, but I should pay to have it sent to the repair centre anyway to have it looked at because it was only an estimate. The only assurance they could offer was that it "might" not be as much... and I would have also had to pay shopping costs etc. When I wrote to the CEO I got this response: "In respect of the repair quote itself we recognise that this will make the repair uneconomical over the replacement of the monitor. In the event of chargeable repairs prices are set by the appropriate 3rd party repair centre however we can state that the production and supply of individual components and parts can on occasion be in excess of a manufactured product sold at a competitive price within the retail network. " So, beware, if anything goes wrong you may be better to simply throw your product away. I won't be buying Samsung again because it's too risky.
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Posted 8 years ago
Samsung products are always good but their customer service is not even satisfying . Latest is i bought a Galaxy Note 8 on 24th of this month via Samsung online shop & delivery suppose to be next day. I emailed them but didn't get response. Today is 29th, i went on live chat waited a long time when i was 1st in a queue page appears saying sorry all operators are busy, then i called waited 37 minutes & no response so while waiting i tried live chat again & by chance i get chance to chat. The lady on the chat confirms me that tomorrow on 30th of November i am definitely getting my delivery. After an hour i received a email from Samsung saying i can not receive my order before 5th of December as they are busy. If they are busy it's not my problem as they advertised on the web next day delivery but taking 11 days.
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Posted 8 years ago
Worst customer service I have ever experienced
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Posted 8 years ago
I cancelled an order, and despite assurance via their telephone customer service team that I would be charged, the payment was taken from my account. I have not received the product, but have received an email saying it was delivered - I cancelled the order 3 days before this email was sent. I have since emailed their team and days later have received no reply, their Web Chat team have told me that this is not something they can deal with and their Phone Team made the original mistake - together, this suggests to me that there's a much deeper issue with their customer service than one agent's forgivable mistake. Hopefully this will be resolved shortly, as it is now nearly a week since my initial purchase and 5 days since my order was cancelled. I have been a fan of Samsung products for a number of years, and having owned various generation of Galaxy phones, a couple of tablets, a TV and a sound bar, I would certainly recommend the product itself, however, this is the first time that I have purchased directly from their store and, needless to say, I won't be using them again in the future.
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Posted 8 years ago
My machine stopped working and I called Samsung to arrange a engineer and I was told the engineer will be coming in a weeks time I told them I can’t stay that long without a washboard g machine as I have 2 children in school and 2 small children under the age of 2 and also my husband owns a takeaway and has washing that need to be done they said we will try but still the engineer came out on the date they said when the engineer came he said it needs this part but from my experience from other companies the engineer would come out with the part he thought would be needed so He said I will be back next week to fit the part I contacted Samsung again and told them I had my girls uniform which is stuck in the washing machine and my husbands work Clothes so I had to go and buy some more uniform and had to take my washing and get that done elsewhere I kept calling Samsung and they said we will send your complaint to our customer relations team and they will contact you in 24/48 hour and it has been 4 days and I have not Heard anything Samsung customer service is the worst I’ve known they such a well known company but with the customer service they are the worst I would recommend never to buy a Samsung product I would never buy anything Samsung
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Posted 8 years ago
My washing machine has not been working for 2 weeks
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Posted 8 years ago
Sent my gear in to be fixed one of the screws for charging came out . Got am email today saying its almost $280.00 to fix ! I didnt pay that much for it a .year ago when I bought it. I will no longer buy samsung products
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Posted 8 years ago
Sent my gear fit to be fixed one of the charging screws fell out . My warranty expired last month. Got an email today saying its over $200.00 to be fixed ! Thats more the I payed for it a year ago ! Wont be buying samsung anymore !
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Posted 8 years ago
Well, I have been using iPhone for the past 9 years and honestly loved the customer service and could never fault it. So, I decided to ditch my iPhone and switch to Samsung, I think this was the biggest mistake I ever made. I thought Samsung and Apple are competitors, but I assure you guys that Samsung has no chance to match Apple quality in treating their customers. Vibrator stopped working on my Samsung Galaxy S8 plus. I tried the factory reset and also put it in safe mode to get it working, but it turned out to be the hardware problem. Anyways, after contacting Samsung they arranged to collect the phone and send it for repair. Everything was swift and smooth. Next day they collected the device with a promise that they were going to return it within 7 working days. Following day I received an email from repair centre stating that I left the FRP lock on, therefore they cannot go ahead with the repair. After seen the email I contacted them informing that I have remotely removed FRP lock and the lady told me that she will email the repair centre asking Samsung engineers to go ahead with the repair. next day I rang again to get an update about the progress but I got told by Samsung customer service that they are unable to proceed with the repair since the device is been damaged due to the impact. I replied to the guy saying how is that possible when there is not a single scratch on the phone? then he decided to put me on hold for 20 minutes coming back saying that they need a proof of purchase and lots of other excuses. Now, I am ringing every day in hope of hearing something about the device repair process, and getting told the same answer. I am utter, utterly disappointed with Samsung. never again.
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Posted 8 years ago
Purchased 2 samsung 10.1 tablets for my granddaughters last Christmas. One died. Have had unbelieveable horrible experience with customer service. Item still under warranty. Serial number was not stamped properly on back of device so can not retrieve serial number. Although we have original receipt, samsung has given us the run around regarding honoring their warranty. Sent my daughter to a Best Buy telling her they would check it and repair it. Person laughed and said we were getting the run around by Samsung. What a horrible experience. Will never buy a Samsung product again.
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Posted 8 years ago
In response to my negative feedback, I received an email from Samsung customer service assuring me that the matter had been resolved and urging me to contact their service centre. I did. It's simply laughable - the same situation happened again - the service centre asked me for a proof of purchase and when I sent it, I received an automatic email back stating that the format of my receipt if wrong. I have now collected around 17 of these automatic emails. I doubt anyone checks the format of the proof of purchase, instead it is Sumsung's company policy to block any legitimate requests for repair with the same automatic email falsely stating the wrong format. Shame on you, Samsung!
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Posted 8 years ago
Can never speak to someone that speak English, been getting the run round for 2 months
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Posted 8 years ago
We purchased a small tv for our kitchen wall and then after 7 months the tv developed problems with the picture. We phoned Currys PC world who directed us to Samsung and after a long conversation of 20 minutes or more we were told that a delivery man would collect it for repair and we should wrap up the tv. It was taken away on one day and the next day we had a call to say it was damaged and it was our fault. Although I have contacted Samsung CEO on a few occasions, they are still putting the blame on us and still have our tv. We wrapped our tv up in 7 layers of bubble wrap, put polystyrene at the top and bottom and packaged it up in 2 layers of cardboard, but apparently this wasn't good enough, according to the CEOs office. Stalemate!!!
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Posted 8 years ago
I bought a samsung smart tv which had a samsung promotional offer of a 3months pass for now tv. I tried to claim this promotion on the samsung website where you had to enter the serial nos. of the TV, I did this and got a message that they did not recognise the serial number so could not proceed. Rang the samsung helpline who were useless, after being put on hold for 5 minutes the operator came back to tell me this was a known problem but her only advice was to contact the now tv help website. This was a complete waste of time as there is nothing about the offer on the nowtv website and . I then emailed the samsung support about the problem and got a holding reply telling me I was a priority and that they would get back to me. That was a week ago and still no response from samsung, it makes samsung look very poor. They are advertising a promotion to make you by a samsung tv but cannot deliver this offer, extremely poor customer service. I should have bought the panasonic.
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Posted 8 years ago
Dealing with Samsung's customer service is like hitting a brick wall. I have a proof of purchase clearly demonstrating that my mobile phone is still on warranty. However, whenever I email them a copy of that proof of purchase, I always receive the same message stating that the format is not acceptable to them. After having sent 5 (!) of the emails with my proof of purchase in different formats required by Samsung and still getting nowhere, I called them. They asked me to email again, I double-checked if I was sending the correct format. The result was exactly the same - an email stating that my format was incorrect. When I wrote to them with the request to send me a letter of deadlock so I can report them to the Ombudsman, they replied arrogantly: Unfortunately we are not governed by the ombudsman, therefore we would not be able to provide a letter of deadlock. This has been going on now for 3 months!
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Posted 8 years ago
forced to pay 20 pounds just for the quotation
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Posted 8 years ago
I bought a washing machine with a five year warranty. After two years I had problems with leaks. I called my service. In total, I called four times, each time another consultant required something else (photos of the receipt, photos of the washing machine), each time they promised to call back, never call back, never reply to the email, never sent the engineer, and I stayed with a broken washing machine, and a useless Samsung warranty.
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Posted 8 years ago
Samsung is rated 1.2 based on 4,750 reviews