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Samsung Reviews

1.2 Rating 4,724 Reviews
5 %
of reviewers recommend Samsung
1.2
Based on 4,724 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 32%
Accurate And Undamaged Orders
Greater than 54%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Samsung Reviews
Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

Write Your review

Samsung 5 star review on 6th December 2025
Riley Cooper
Samsung 1 star review on 8th October 2025
Mukhtar Attarwala
Samsung 1 star review on 20th September 2025
I Got Help From Martinsusan10032atgmail.com When I Was Deceived By Online Scam
Samsung 5 star review on 20th September 2025
Fletcher B Warren
Samsung 1 star review on 3rd September 2025
Zaib
Samsung 1 star review on 26th July 2025
Anonymous
Samsung 1 star review on 12th June 2025
William
480
Anonymous
Anonymous  // 01/01/2019
They stole a little over 1000.00 from me basically and do not not care I sent them the defective product because they would not replace it and they lead me to believe they would send my old phone back they did not! SO I am out of a phone and money.
Helpful Report
Posted 6 years ago
I spent a couple months researching what tv to replace our aging Sony Bravia flat screen with, and finally settled on this tv for overall features, size, and value. Major mistake on my part. The Tv arrived undamaged, but once set up (no easy feat for a tv this size!) I excitedly turned it on. the picture was amazing! I was sure I made the right choice. But after just 5 minutes of running when I looked at the tv again, the brightness had for some reason turned so high the screen was almost completely washed out in white. I tried changing settings, resetting the picture and resetting the entire thing back to factory original settings. Nothing helped. I turned it off and back on, and the picture was fine again... for 5 minutes. So I called Samsung, the tech took me through a pile of settings, only to finally tell me it had a problem we could not fix. I expected some offer of repair or replacement for this tv, but when he entered the serial number of the unit, told me my warranty expired 6 months ago? I asked if it was previously owned and he said no, but that Samsungs policy was to actually start the warranty period as it comes off the assembly line. I told him I bought it brand new, and had owned it for ONE DAY! He then told me to mail in my receipt and the "warranty department" would review it adjust the warranty period if they determined it was warranted. A process that could take weeks. Needless to say, I returned it to where I got it from (not qvc unfortunately) and am sad to say after years of purchasing Samsung products, will never buy them again.
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Posted 6 years ago
WHY DONT YOU TELL PEOPLE THEY NEED A HDMI CABLE TO CONNECT TO CURRENT CABLE SERVICE
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Posted 6 years ago
Would give zero stars if I could. Please read reviews before buying a Samsung appliance. Our year old fridge stopped freezing Samsung sent out a company to fix it 4 times and the company said its unrepairable, but Samsung didn’t want to hear it and kept sending out this company to do the same exact repairs. We are beyond frustrated and nobody seems to care. It has been a month and half and it’s still not repaired.
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Posted 6 years ago
customer service is very pathetic. Not giving proper update regarding the service.not update in status of the ticket.bottom line don't go for Samsung electronics.
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Posted 6 years ago
worst ever customer service, there favourite answer is "we dont know or we dont have information" dont ever buy anything from samsung online shop. order one mobile there say it delivery in 1 or 2 days, today is 4th day but no delivery yet. if some wants to gift some one, most emrassed situation u will face if u order from samsung. the customer support is like 4 years kids, what ever u ask, answer will be i dont know. 1 star is too much, it should be 0 stars for there great work,
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Posted 6 years ago
Bought a set of appliances thru Samsung direct finance. Never received them in 30 days. Cancelled my order which was a pain of 1 hour on the phone. The next day they sent me a return form to return back the items I never received. Samsung online is the worst, customer care service is just a bad joke.
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Posted 6 years ago
This was the first time I had to contact Samsung, about a recent update on my mobile galaxy s8. The help I was given was second to none and I came off the call feeling very happy. My problems were sorted 100%. So much so I felt the need to give a glowing review. I would not hesitate recommending Samsung to all my friends and family.
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Posted 6 years ago
I was screwed on a 75inch TV then I was lied too on how they were going to fix it, replace it ,and give me a full refund and now they want to give me partial payment. They are so pathetic.and the biggest problem I found out was the president stacey Davis. They dont have the truth in them
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Posted 6 years ago
So when contacting samsung customer support, i didnt feel like waiting on the phone, so decided to start a support chat session. About a repair for my laptop. I told the automatic chat bot what device i was asking about. and it was clearly in the chat when the support agent told me she was reviewing the chat...not only did she take forever to respond, which made me have to ask was she even still there. she totally missed the message where i told what device i was asking about, so she asked what model refrigerator i was asking about.... she obviously didnt read all the messages. there werent many... so she wasted my time. then when the site asked me to give a review of how satisified i was..the bottom options were cut off.. and i minimized my screen, tried scrolling, zooming it and out, to see the bottom options..tried dragging the box. none which worked so i got annoyed and here i am.. next time ill call. their nicer and faster over the phone.
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Posted 6 years ago
Order which was placed was too delayed
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Posted 6 years ago
Samsung outsourcing their customer service is one of the most unproductive moves on their part. Constantly have products on their website that are out of stock, but they won't indicate that to you. They will let you order it then tell you it will ship out in 7 business days just for it to be 3-4 weeks later and nothing. Customer chat takes 30 min before someone answers. What a disaster.
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Posted 6 years ago
Hello I used to buy a lot of Samsung electronics but have to say I will never buy another peice of Samsung equipment,just poor quality ,they always fail ,had shadow in center of screen one prior did same,had enough replaced with Sony just fantastic..
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Posted 6 years ago
Hello I used to buy a lot of Samsung electronics but have to say I will never buy another peice of Samsung equipment,just poor quality ,they always fail ,had shadow in center of screen one prior did same,had enough replaced with Sony just fantastic..
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Posted 6 years ago
Purchased a Samsung Fridge Model: RF24FSEDBSR/AA Side by Side fridge, bottom freezer. I have the same problem since November 2018. Three service calls in with a 3rd party company and the problem is not fixed with the fan. No one seems to want to take responsibility and just fix the appliance. Miele, Bosch may be better products. Tried sending emails but everyone's address is hidden. Wonder why?
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Posted 6 years ago
The most stupid service they provide 1. Poor installation 2. Comprmise in the quality of the product 3. Heavy noise from 2019 model AC!
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Posted 6 years ago
Water dispenser in fridge never worked right, we thought it was our water pressure, till it stopped working, repair man asked if it always sprayed water when we chgd the filter, we said yes. He said it's not supposed to. Which explains why it was NEVER right. They won't cover it , out of warranty ..
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Posted 6 years ago
Like the S 10 but it turned up minus the buds and case. Naughty of Samsung
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Posted 6 years ago
Every agent I have talked to has done nothing to help me. I am trying to use their chat right now and nothing is happening at all! I bought a S10 and received an email to return my S9 that had a shipping label attached to it. The shipping label is blank or corrupt according to acrobat. It is a nice phone but this has to be the worst customer support I have ever dealt with! ...and I used to be an AT&T customer!!!!
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Posted 6 years ago
One of the worst experiences. Had my S9+ repaired for broken screen. Everytime I called the person just read the script 5-7 days. The phone was finally returned. Email said tracking ticket issued for overnight shipping and it took 4 days mosting due to package not picked up at samsung. When It arrived it was missing the sim card tray. After several calls, they sent out a new tray just as with the phone the overnight delivery took 4 days. The tray was the wrong one. Another call and the support person was having trouble finding the part number. Told me to call the parts contractor. Went out and bought a tray from a repair store cost $10 and took all of 2 minutes. Called samsung to refund the $10. They would only offer a Samsung gift card good for samsung products ( what can you get for $10). They referred to the contractor company that sells parts, after two days of waiting to talk with someone they said they only sell parts and have nothing to do with samsung. I just want my $10 back. I paid $245 for the repair. NEVER AGAIN. I do like the phone very much.
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Posted 6 years ago
Samsung is rated 1.2 based on 4,724 reviews