Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.24

1.2 Rating 4,614 Reviews

5 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.2

Based on 4,614 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 5 star review on 13th August 2025

"Getting my money back turned into a very frustrating and stressful experience for me recently. I felt powerless and overwhelmed, not knowing how to fix the problem. I kept trying different ways to get my money, but nothing seemed to work. It was frustrating not knowing if I would ever see that money again or if I was just wasting my time. I felt stuck, unsure of what to do next. It was a situation that caused a lot of anxiety because I had no clear idea about how to solve it on my own. Then, I heard about lilograce through some online reviews and recommendations. Out of curiosity, I decided to reach out to them for help. The moment I contacted their team, I was impressed by their quick response. They didn\u2019t keep me waiting for days or give vague answers. Instead, their customer support team replied within a short period and listened carefully to my problem. They showed a lot of patience as I explained what had happened and what I needed. It was clear they wanted to really understand my situation before offering a solution. What really stood out was how skilled and experienced they were in handling problems like mine. They quickly identified the reason behind the issue and explained to me exactly what needed to be done. Their instructions were clear and simple to follow. I appreciated how they broke down complex steps into easy-to-understand actions. At each step of the process, they kept me updated on their progress. I received regular notifications on what they were doing and how far along they were, which made me feel confident that my case was being handled properly. Their help made it possible for me to recover my money, something I thought might never happen. Thanks to their dedication and expertise, the issue was resolved smoothly. Their guidance and support turned what seemed like an impossible task into a manageable process. I didn\u2019t have to worry about confusing procedures or unanswered questions. Throughout the entire process, they made me feel like I was in good hands and that my problem was a priority for them. Overall, their assistance was nothing short of outstanding. They showed patience, professionalism, and real skill in fixing my problem. Thanks to lilograce, I was able to get my money back, something I thought I had lost forever. Their help made a stressful situation much easier to handle and gave me back a sense of control. Their prompt responses, clear instructions, and consistent updates made all the difference and turned a tough experience into a successful outcome."

Kf799345

478

Anonymous

Anonymous // 01/01/2019

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“Well known screen fault (bottom or top half goes dark) on larger screen TVs. Not interested in anything out of 12 months warranty, clearly a design or component issue. Is it worth spending £900 on a TV for 2.5 years use? Just lost a loyal 25 yr customer!”

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Posted 6 years ago

“Best services.”

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Posted 6 years ago

“On 07/08/17 I purshased a $320.35 1.75 kw Samsung microwave at Sears Model #ME21H706MQS Manufactured May 2017 and on Thanksgiving day IT STOPED WARMING UP THE FOOD. I called Sears and I was told the Samsung Microwave had one year Manufactuted warranty and I had until 7/8/18 therefore I will need to pay approximately $98 dlls to have a technician come to my house and look at the microwave. I decided to contact Samsung directly and I was told there was nothing they can do that the Manufactured only covered one year the representative provided me with a phone number to contact a Samsung Technician however my area code is 505 and the area code I supposed to call is 303 I was told that was the closest to my area that they will travel to my town. I AM VERY UNSATISFIDE WITH THE POOR QUALITY THE SAMSUNG MICROWAVE HAD TO OFFER I DO NOT RECOMEND ANY SAMSUNG APPLIANCES IT IS UNBELIEVABLE THAT I PAID A LOT OF MONEY FOR THE SAMSUNG MICROWAVE AND ONLY LASTED ONE YEAR AND 4 MONTHS!! MY REVOMENDATION IS TO BUY THE BRANDS THAT FOCUSES ON THE MANUFACTURED OF APPLIENCES LIKE GENERAL ELECTRIC OR WHIRLPOOL. I left a voice mail on the customer satisfaction survey and until today 12/1/18 NO ONE HAS BOTHER to contact me. By the time I pay for the technician to come to the house and then order parts and pay for labor I am better off buying another Microwave but definitely not from Samsung”

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Posted 6 years ago

“I ordered a tv on black friday got confermation that order was processing. They then charged my account 5 different charges for the same Tv over 5 thousand dollers. Now a week later after talking to several reps they have opened a new order number and charged my again. I have already canceled the order and now going to start a fraud case.. Worst company ever...”

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Posted 6 years ago

“I bought an unlocked Note8 phone new from Samsung.com Went overseas - it does not connect to any provider but one. Out of 7 countries - 1 provider was able to make it work. I was overseas for 9 months. Coming back I went to Samsung rep in BestBuy who found that the phone is locked somehow. He created a ticket so I can send it out to service center for some "Software Bionary" install. I called them about it and they asked me to email them Proof Of Purchase (POP). They told me I will receive a call within 48hrs. Three days later I call them to find out, they closed the ticket based on rejection of POP because it does not have IMEI # on it. Long talking on the phone and I find out that E-Commerce dep-t does not put IMEI # on their POP. Well, I was told to send them POP again with written explanation about answer from E-Commerce that they do not put IMEI # on their POP for phones. Three days later again I call and again my ticket is closed based on POP rejected for the very same reason. This time they are telling me that they cannot do anything because the phone number I am calling - Samsung Support - is inbound phone # and department that deals with claims is outbound and there is no way they can connect to each other. I am mad to say the least. Between me and my husband we have 7 devices from Samsung: 2 phones, 3 TVs, 2 tablets. From now on nothing that we will buy in future will be Samsung. Not us, not our extended family. And I am intending to write my complain to Samsung CEO and to shareholders. Shareholders expecially should know that this company is terrible and they are losing their sales rapidly.”

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Posted 6 years ago

“My husband surprised me with a gear fit 2 Pro Jan 2017 so I could track my swims. It was one of the only ones for swim laps and I loved my other Samsung products. Well in March I went to the Samsung store because it stopped counting steps. They sent it away and said it was water damaged and not under warranty. My husband asked me what I wanted for Christmas this year. I wanted another swim watch and he said it was ridiculous that I had only swam with it twice (used as intended) and it was not covered, He told me to call and rectify. I phoned tonight and got the same response. Samsung should be sued for their misrepresentation of their product. Our family will never buy samsung again.”

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Posted 6 years ago

“Day 32 waiting on a tv replacement. Bought a Samsung TV 8 months ago, 3 months ago the display started messing up and they deemed my tv unrepairable on 10/25/18. Since then I have called every week about my replacement and have been told numerous times I should get a new TV in 5-7 business days, or they would call me back within 24-48 hours. It is 11/27/18 and I have yet to still get a new TV or had a Samsung representative call me back regarding my exchange. I have called approx 5-7 times since 10/25 with each time an estimated hour phone call. Their customer service system is absolutely terrible. I will never buy another Samsung TV again!”

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Posted 6 years ago

“I bought a 55"4k curve tv almost 2 years ago on sale for about $1000. It wont turn on anymore no physicall damage. Samsungs tech quoted me a minimum of $800-$1300+ to fix. I called Samsung customer service who said the TV warranty is good for 1 yr, I dont have a receipt, or extended warranty so I can either purchase a new tv, go without a tv, or pay for the repairs which is more than the original sale price. 3 representatives and 1 supervisor later and NOTHING!!! I called Sony they offer the same deal PLUS a one time customer service repair coverage. I used to be brand loyal to Samsung, no more. I'll invest in any other technology before a company who won't stand by the product or customer!”

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Posted 6 years ago

“Samsung 65 inch TV went bad under warranty. Repeated calls to 1-800-SAMSUNG always ending the same. Them - "We have escalated your concern to the next level and you will be receiving a call back within 2 hours." Me - "just connect me to this escalated level right now because they NEVER call back". Them - "that's not possible, they do not receive incoming calls". Me - "what? They never call me and you can't call them and I can't call them?" Weeks later and I'm still waiting for that call back.”

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Posted 6 years ago

“Would give them a zero if I could. TV broke, customer service said they would handle a repair minus a service charge. Repairman said Samsung rejected paying anything. Supervisor from Samsung said he would follow up within 24 hours. Nothing almost a week later. They record all their calls and I asked them to review them. They are liars and their product stinks! STAY AWAY FROM SAMSUNG. DISHONORABLE COMPANY.”

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Posted 6 years ago

“Samsung great products, but the customer service is terrible. Ordered a new Phone from them and payed for Saturday Delivery. Watched the DPD driver park in the street opposite mine and send a couldn't find address text. So I phoned DPD who told me to phone Samsung. I phoned samsung who hung on me twice. Then when they spoke to me said they couldn't re-arrange delivery as DPD can't find the address (They didn't try) and that the parcel was being returned to them and they would refund my purchase. Now I have no phone and find myself looking for another manafacuter”

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Posted 6 years ago

“Tv not even year old takes over a hour to start up. Called service they gave me another number to someone local. He said Samsung has this problem all the time $300 to fix. Warning to not buy Samsung!!”

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Posted 6 years ago

“The worst company for customer service.”

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Posted 6 years ago

“Ordered Samsung TV UN75NU8000 on 8/27/18. TV shipped on 9/5/18 but it is damaged in transit. I refused the shipping. I requested the refund. They said they will refund when they get the TV back. Damaged TV shipped back to Samsung warehouse on 10/6/2018, but up to now I haven't received my money. I have to pay my credit card interest from the day I order 8/27/2018.”

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Posted 6 years ago

“Samsung stole my money. My product was lost during shipping. This was confirmed by the postal carrier. Based upon the tracking and report by the postal carrier the tablet was lost or never sent. Samsung is refusing to refund my money. I have called numerous times and there is no resolution department that will help. This company is a nightmare. Do not purchase from Samsung.”

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Posted 6 years ago

“Beware of Samsung Washers. We had a nightmarish experience. Details below. I will never purchase a Samsung product again. We have always admired Samsung as a company and had, until recently, always had a good experience with your products. We own four Samsung televisions and they have been excellent. Based on that, two years ago, we purchased your most expensive washer and dryer from Best Buy. The dryer broke just after the warranty period expired, which was disappointing. The washer, model number WF50K7500AW, has been a disaster. It broke shortly after we purchased it and was repaired under warranty. It then broke again just after the warranty expired and we had it repaired at our own expense. Then, less than 9 months later, it broke again. This time the repair person told us that it could not be repaired because you no longer made the needed part. This was two months again and launched the worst customer experience we have ever encountered. We couldn't believe that Samsung would sell us an $1,100 machine that would last two years, require multiple repairs and then would need to be thrown away so I called your customer support line. Here is the sequence of events: I call in to express concern and ask for help. The rep is friendly and asks me to send in the documentation. I send in all the documents. Then I get a message on our answering machine that you have closed the case? That doesn't make sense so i call back. A friendly rep can't explain why that happened, opens another case and asks me to send in the documentation again. I do that on Sept. 14th. We've now been without a washer approaching two weeks. I never hear back so i call in again. A friendly rep apologizes that there was a system glitch so my case was deleted and doesn't exist, so could i send in all the documentation again. In each case, the calls take 20-40 minutes, which is painful. I escalate to a supervisor which takes another 20 minutes on hold and then have to explain it all over again. She is very apologetic and promises to straighten it all out and call me back. That never happens. I send in the documentation yet again on Sept 24th to our third case number. The rep promises to call back to confirm they have everything they need. They don't so this time I call back to confirm. I speak to Casey. I ask to be sent back to the escalation desk but he makes me go through it all again. Then puts me on a long hold. Then tells me the escalation desk that was supposed to call back is not accepting any inbound calls. I ask if they will call me back? I'm told that no, they only take inbound calls after I go through a front line rep. But in this case they aren't taking inbound calls. (Clearly designed for convenience of escalation desk but not for customers). So I can't ever speak to the nice woman who promised the fix but didn't follow up. Then I get a one line email saying my request for help has been denied. I should have given up. We had picked out a new washer from another manufacturer and arranged delivery from Best Buy. To my lasting regret, I thought that surely Samsung wouldn't treat us this way so decided to call one more time. This was a month ago. I called again, spent twenty minutes with a rep trying to get transferred to the escalation desk. They agreed to put me through and i was put on hold for 45 additional minutes! I had work to do so decided to wait it out and see if anyone would ever pick up. The supervisor finally came on and I had to describe it all over again. After another long hold, he said they would do an accommodation to repair the unit. This was October 2nd. We cancelled the Best Buy order thinking that after a month, we'd have a working washer again. As we had already had a tech out and had sent the documentation in showing the required parts, we asked that the new tech come with the parts. We were told they had to come and do a diagnosis. That cost us a week. They came out and made the same diagnosis we already had and agreed to come a week later to do the repair. The next week they called to say the part was defective and they would have to postpone another week. The next week, they called to cancel again because the part hadn't come in. They set a new appointment for eight days later (today, November 1st, eight weeks after the washer failed. Yesterday, i called to confirm they would have the parts. They confirmed. Today they called to say the part hadn't arrived. I called Samsung back this afternoon in complete frustration. We have gone two months without a washer and spent hundreds of dollars at the laundromat. This has cost us a huge amount of time and even more frustration. Today I called to explain the problem. I spoke to Miko, who was friendly but completely unhelpful. He took over 20 minutes to come up to speed on all the notes then transferred me to your parts division instead of escalation. No one there ever picked up so i called back. I spoke to LaTasha, who couldn't have been nicer but was also one of the people i had spoken to the week before after the last cancellation. She had promised to follow up but never did. She transferred me to Cornelius after a long wait. He apologized but said there was nothing they could do. I asked if I could speak to the head of the department. I was put on a long hold and then Cornelius came back and said no-one was available. I asked for the name was told Theodore was head of the department. I asked if he could have him call me and was told no. I asked how i could get hold of Theodore and was told to call 1.800.Samsung. I explained that Cornelius was the 15th person i had spoken with and how hard it was to get to a supervisor let along anyone else. He was polite but just said that because we lived in Georgia, there was nothing they could or would do. I should also mention that we had talked to Best Buy. Their head of appliances said that Samsung should trade out the machine and called Samsung on our behalf to request that. They never heard back. We have given up at this point and just purchased a machine from a competitor. There were so many opportunities for Samsung to solve this or just been clear at the beginning. At this point it has become a massive stress, a financial disaster and cost us unreasonable amounts of time.”

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Posted 6 years ago

“I am like the other reviewers...if I could give a negative star I would. I am up to 6 months of trying to get my tablet charger returned to me. I followed the instructions for returning the tablet for repair (the touch screen lasted less than 2 weeks) which included sending the charger. I got 2 customer service satisfaction survey calls before the tablet was returned. Afterward, nothing. I have called, emailed, and chatted with Samsung for a total of a little over 12 hours. I have been promised 6 times my charger would be returned and I am still waiting. I feel like they stole my property! I refuse to buy another charger...I will not give Samsung any more of my money ever again. I am getting close to giving up and buying a competitor's tablet as a replacement. Save yourself the headache and do not buy Samsung!”

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Posted 6 years ago

“I would give a negative star if I could. Purchased a microwave combo oven wall unit. It stopped working in April and was under warranty. Samsung sent out repair persons three different times. That is three different days I had to take off work. The unit was deemed unrepairable. So they said I would get a refund for what I paid for it. (not including what it cost to have it removed and discarded) They wanted me to send a picture of the cut hardwire 220 volts connection, so I did. Samsung has cancelled my ticket numerous times for no reason. Samsung has lied to me countless times. It is now Oct 30 and I am still getting the run around. I have never dealt with customer service that is made up of so many people that can tell half-truths.”

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Posted 6 years ago

“If I could give my experience negative stars I would. Just like in prior reviews DO NOT PAY FOR EXPRESS SHIPPING!!! They will not tell you a product is back ordered until after you pay for it. My second piece of advice is DON'T BOTHER CALLING CUSTOMER SUPPORT! Customer support can not issue a refund of just shipping. Instead they make you cancel your order and re order what you just ordered without choosing express shipping. Oh and now there will be an extra charge "pending" on your account. I am now at the point that I will never buy Samsung again.”

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Posted 6 years ago

“Dont bother ordering online thinking that if you pay for overnight shipping and take in to account the processing time, you will wait, and wait and wait with zero resolution. They will not tell you anything real, it's as if they read from script. My current order is "stuck" in processing and no one can figure out why, my phone calls , texts and e-mails replies are always to same, They will expedite and e-mail when the problem is resolved. Just going to cancel at this point and stay far away from Samsung products in the future.”

Helpful Report

Posted 6 years ago

Samsung is rated 1.2 based on 4,614 reviews