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Samsung Reviews

1.2 Rating 4,744 Reviews
5 %
of reviewers recommend Samsung
1.2
Based on 4,744 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 31%
Accurate And Undamaged Orders
Greater than 54%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Samsung Reviews
Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 5 star review on 6th December 2025
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Samsung 1 star review on 8th October 2025
Mukhtar Attarwala
Samsung 1 star review on 20th September 2025
I Got Help From Martinsusan10032atgmail.com When I Was Deceived By Online Scam
Samsung 5 star review on 20th September 2025
Fletcher B Warren
Samsung 1 star review on 3rd September 2025
Zaib
Samsung 1 star review on 26th July 2025
Anonymous
Samsung 1 star review on 12th June 2025
William
480
Anonymous
Anonymous  // 01/01/2019
Horrible 6 weeks had my tablet in which time I was lied to on a weekly bases. Supplied proof of purchase,but was not told it had not arrived in a specific time but sent as soon as I was told that was what was needed. Lied to again as apparently it takes 6 weeks to get ups transit code. Spoke to manager who spoke in a condescending way spewing out same old rubbish as they finally sent it back un repaired. Well you guys should look at Tescos amazing operator sorted out for me in 2 minutes . A company your size should be ashamed i could only afford tablet as i had a long sevice award from my work it was a speacial treat. Yes you have terms and conditions but dont i have any rights which is not the point. Very disappointed to put it mildly!!!
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Posted 6 years ago
Garbage Human beings. Misled me on my purchase and REFUSE to correct their mistake. Now I'm stuck with a phone that doesn't work with my carrier's features. I hope the people responsible for the policies of the Sales and Tech Support Teams get a horrible disease and die
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Posted 6 years ago
Horrible customer service and products are made cheaply. Our two year $3500 stove has two broken fans. Countless emails, phone calls and frustration still hasn’t rectified our problem. Faulty fans and I’m responsible to pay for a service from them? No customer service agent will send me to a supervisor and they read from a script! The worst ever appliance and customer service!
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Posted 6 years ago
Four calls so far, twice sending the store ticket, only for a mailing label to send a phone in for repair. The last time, they cut the call off after saying that I had entered a wrong number. They clearly don't want to do anything for me. Stay away, stay far away from this company. I hope they go out of business.
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Posted 6 years ago
Horrible. I called and they said they were too busy to answer calls on an automated message. I then went on the Chat and the customer service person just stopped talking to me and it’s been 30 minutes.
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Posted 6 years ago
The icemaker on our 3 year old unit continues to freeze over. Our model is part of the class action lawsuit but Ssmsung refuses to help us. Don't buy Samsung!
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Posted 6 years ago
Bought a brand new tv. The first week we noticed the sound was cutting out. Called Samsung and they blamed it on our dish. Ok. Reset the dish box. Still happened. Called Samsung and they said it was our hdmi cable this time. Ok. Got a new one. Still happens. Called Samsung. They said they would have someone call in 1-2 days to schedule an appt. ok. A week goes by no call. I call Samsung and the request never got sent? So now it has been 3 months and I am out of the return policy on the tv and Samsung doesn’t want to do anything to help me besides make tickets that never get resolved. This is the most rediculous thing I’ve had to deal with. Shame on Samsung. I shouldn’t have to go through this to end up with a reman tv when I paid for a new tv. @Samsung
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Posted 6 years ago
Certainly the worst customer experience. 800 pounds mobile handset that is within guarantee , had 3 attempts for repair and still customer services are refusing to replace it and asking to send it for the fourth time for repair. Disgusting. All competitors are offering a much better value and service. Emailed UK.president@samsung.com Same attitude from customer (senior) representative. I have no time to take them to the ombudsemen.
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Posted 6 years ago
Am so annoyed with myself that I did not read reviews about Samsung as a company BEFORE purchasing their ‘not cheap’ washer and tumble dryer! After only six months dryer has stopped drying as there is no heat. Engineer came out within a week... and that was when the FUN began!! I am currently ‘waiting for parts to arrive’, and am on my fourth ‘delivery date’ already! Engineer has told me the dryer needs completely rebuilding, so I am bemused as to why Samsung WILL NOT just replace it (surely cheaper for them?) Very long story but after lots of phone calls, never being called back when promised, forth date of delivery given, not to mention visits to the launderette and hours on the phone I am getting nowhere!! Stalemate is: Samsung WILL NOT replace faulty product as ‘engineer has told them it is repairable’, engineers are not able to tell Samsung to replace machine as they have to try and fix first once parts arrive, supplier (AO.COM - who have been brilliant!) cannot help as Samsung will not authorise them to replace my machine because it is repairable, and I have to patiently wait AGAIN for another TWO DAYS AT LEAST to see if my parts arrive, and if they do arrive (won’t hold my breath!) however much longer it will take before the engineer can actually come and fix machine (oh and what if they finally replace part only to find that has not fixed machine!) The only question I have asked numerous times of Samsung is: how long can you reasonably expect people to wait for their machines to be fixed? And they just do not seem to have an answer!! So, the dryer will be going outside on Wednesday, I will be £600 worse off plus have to buy new dryer, and I WILL NEVER BUY ANYTHING FROM SAMSUNG AGAIN!! Disgusting, lying thief’s me thinks 🤬
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Posted 6 years ago
Samsung is a sorry company. Emailed and text my husband and I on two separate occasions informing they will do a curtesy repair. It’s been a month and still no repair. Every time we call customer service we have to go through the entire series of events that led to the one phone call. Samsung is a lie.
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Posted 6 years ago
Samsung let me tell you something this is the first and the last time i am buying your phone..you have got the worst cellphones..hangs alot..worst battery..never buying it again
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Posted 6 years ago
Bought the new Galaxy s10 on their website. 3 weeks later started to have problems Called them and asked for a replacement, they said I can't send it back or get it replaced after 14 days after purchase. The only option they gave me is to ship my phone to them, so the can look at it, but I don't get any replacement or temporary phone to use in the meantime.I live in Alaska. WHAT IS THE FREAKING POINT TO OWN A SAMSUNG PHONE, IF I HAVE TO BUY A NEW PHONE TO USE, WHILE I SEND THIS ONE TO GET IT CHECKED?! THIS IS TOTAL B.S. Worst customer service I've experienced in the past 6 years.
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Posted 6 years ago
Nearly five months and I’ve not receive my refund yet, This is my story.. It’s incredible, I took my new TV to the Samsung authorize repair shop on 11/28/2018, around 12/4/2018 they told me that a ticket with Samsung was created because it was an issue with the screen and Samsung was not replacing the screen, I’ll either get a new TV or a refund. Well, since 12/4/2018 I’m still waiting, nearly 4 and half months later I don’t have a straight answer; incredible that a company as big as this one and with the “reputation” that it has cannot give me a definitive answer. Every time I call or write an email (or use the chat) I get something different. During that time, the original ticket was changed 5 times (I lost the count) in the end, back in February (beginning) I got like 3 calls from Samsung to tell me about the refund, bla,bla,bla, and they said that “a check” will be issued for the amount of the TV; I need to go in to the site and fill in some information, it was a pain because there was an error on the form but the page didn’t show it, so, again, call them, they told me how to submit without the error. Then an email came saying that I need to mail some photos and info, WHAT??? Mail, whatever happen to load documents into the site????? I mailed the info. Then, 3 – 4 days later I got another email saying that they’re waiting for me to load the documents, WHAT??? Are you kidding me? So I load the documents and send them by MAIL as well. The refund was approved in 2/14/2019 (st valentine, but no love there) and the check was “issued” according to them, and the ticket was closed on 2/24/2019. But, I’ve not receive anything yet. On the refund service status page it still says that’s been processing, but if I call the support line they say the check is out. When??? They could not confirm that, so they told me to call another number which doesn’t work from my area. I write emails explaining the situation and asking for another number since that one doesn’t work and all I get back is sorry, we apologize, etc, please call this number, and they give me the same number, WHAT????? Are you kidding? Did you read my email? I wrote a similar review on the SAMSUNG forum and “someone for customer service” wrote me privately and ask for the ticket # and they’re working with that, so, 2 weeks has pass and nothing, no refund, no TV or my money back. The manufacturer warranty and any other policies they might have, BS, that doesn’t work, it’s all fake, in the end you end up giving yourself up and forgot about the item and the money. Guess someone there is playing with customers, and a few refunds they don’t send is some money the save the company, too bad…
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Posted 6 years ago
Galaxy s10 plus doesn't work as a phone that's all I own 2 of them. I have wasted several hours several times over the last 2 weeks. And currently have $2000 worth of turds that still do not work. I've always hated apple with their proprietary cheap but looks like I'm going to be making the jump next time.
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Posted 6 years ago
One hour of my life I will never get back. What Samsung Chat line Service do is when they don't know what to do they switch you to a customer review survey. Then when you try to get back in you can't
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Posted 6 years ago
I bought a 40in TV in 2009, and it was great. Then, I got 32in Smart Samsung, and it is even better. The OTA picture are sharper, and the TV has internet and apps, including YouTube. Sweet. The reason I give Samsung a 3 is because I ordered an S8, because the price dropped in April 5, 2019, from $499 to $399. The order said "Expedited Shipping", but after paying, it says I will get it around April 23. When I contacted Samsung as to why I have to wait 3 weeks (or more?), they gave me a BS line, "we have a large volume of orders." Yet, others say their S10s are arriving within 3 days. Ugh.
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Posted 6 years ago
TV died 9 days after going out of warranty. They agreed to honor the warranty. Repair and replacement not available due to the fact that no delivery company or technician they work with services the area where I live. They agreed to refund. However - getting to this point has taken over 2 months of at least 2 phone calls a week. Wait time for the refund/exchange department every time I call is at least 1 hour, sometimes 2. Every time I call I am told that whatever action the last person I spoke with agreed to do still needs to happen. They have rescheduled a replacement delivery with a company that does not deliver to my location at least 5 times. There is no continuity of service. Every time I call (and wait on hold for at least 1 hour) I have to explain the entire 2 month saga anew. I STILL have not received a refund. I have offered up my own solutions - even offering to bring the broken TV to another location where it could be picked up. I've offered to take it into a retail location. I've had service reps email or text me but then quit responding. I would give a zero if possible.
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Posted 6 years ago
Bought a £600 monitor, tried to use samsung warranty to get it repaired, service centre lied about the repair and even danged the monitor more. What does samsung do? nothing just endless emails back and forth even with their manager alex. The service center has 1 star rating and 90% of the reply say the same story as me, Samsung just does not care. I sent them 20+ images of the damage and defect....
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Posted 6 years ago
FIND ANOTHER BRAND- ZERO CUSTOMER SERVICE When I called for service I had to listen to 7 !!!! Sales pitches to buy products which took 10 minutes while holding for a rep- finally I gave up and went for a live chat session- the rep was helpful and then basically just disappeared- just stopped communicating- so i havent a clue if i have a service request ornot and also very irritated that when i call for service I dont want to be pitched another product! Fix my problem quickly , make me a satisfied customer and then maybe I will want to purchase another product but for now - will never purchase another product from Sansung again. And i still need my TV serviced so must now try to locate a reputable vendor to fix my TV. BUYER BEWARE.
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Posted 6 years ago
Bought a non plumbed French style fridge freezer. Extended warranty also. First of all water kept leaking into the crisper but they repaired that without question but then the water dispenser on the door leaked it got under the coating on the fridge and made it bubble. Wouldn’t repair it because it’s considered cosmetic. Very disappointed as it was a faulty drinks dispenser that caused the problem. I had originally praised this fridge. I still like it but it’s the company’s after sales I don’t rate. The fridge is only just over 2 years old!
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Posted 6 years ago
Samsung is rated 1.2 based on 4,744 reviews