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Samsung Reviews

1.2 Rating 4,744 Reviews
5 %
of reviewers recommend Samsung
1.2
Based on 4,744 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 31%
Accurate And Undamaged Orders
Greater than 54%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Samsung Reviews
Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 5 star review on 6th December 2025
Riley Cooper
Samsung 1 star review on 8th October 2025
Mukhtar Attarwala
Samsung 1 star review on 20th September 2025
I Got Help From Martinsusan10032atgmail.com When I Was Deceived By Online Scam
Samsung 5 star review on 20th September 2025
Fletcher B Warren
Samsung 1 star review on 3rd September 2025
Zaib
Samsung 1 star review on 26th July 2025
Anonymous
Samsung 1 star review on 12th June 2025
William
480
Anonymous
Anonymous  // 01/01/2019
Purchased Samsung microwave less than 2 urs ago. With in first year started err-83 code. Replaced the door switches and it all started over after about a week. It never works. Never again will I buy junk from Samsung.
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Posted 7 years ago
The customer service is extremely bad they hang up 2 times in 1 day the phone just because they are not able to answer to simple questions like "Why samsung pay is not working in ireland and if there is any plan of fixing this problem in the near future " and " if esim for galaxy watch will be available in Ireland in the near future " basicly the girl on the phone had no idea what i was talking about, it is absurd for a big company like Samsung to have such a pure customer service and to put on the ireland market at full price products that don't do what they promised to do.. i am a fan samsung, and i feel disappointed. Hopefully they will improve in this side o their business
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Posted 7 years ago
Eesha at Samsung in Sandton City was amazingly friendly, helpful and she definitely went the extra mile for us. Eesha for branch manager!
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Posted 7 years ago
Help set up my a7 extremely helpful
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Posted 7 years ago
Absolutely no support for “Ambient Mode” from Samsung. I spent a lot of $ for a QLED tv with “Ambient Mode” that’s supposed to match your wall color to eliminate the big black screen or allow beautiful images as art on the wall. DOESN’T WORK!!! The “Smart Things” app doesn’t work either! That’s the interface to tv for Ambient Mode. I called Samsung 5 times, talked to several pleasant support people, none could help and said I needed to talk to the Smart Things app experts. They would all “transfer” me to those experts but each time there was no one there, I waited 45-60 minutes each time until I finally gave up. Smart Things app doesn’t work, QLED Ambient Mode doesn’t work and there’s no tech support. Don’t waste your money on Samsung QLED tvs.
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Posted 7 years ago
I brought an Samsung Ceramic Hob in Black_BK.On December14/2018 todays date is February 28th must be the worst thing i have ever brought from day one it stained even with water ,scratched when anything touched it kept coming up error code SE sent J P R Digital Appliances Ltd to repair it which they did. within one day the same error code came up contacted samsung told they would come out and repair it jpr told them there was a crack in the glass and refused to repair it i sent pictures to Samsung to prove it was not cracked then JPR said there was grease on it when i tried to speak to JPR they refused to speak to me JPR are liars . Samsung have refused to repair it or refund me I'am an old aged pensioner and can not afford to buy a new one saved for six months to buy this and just been fobbed off would not buy anything from them again it just shows how these big company's treat people
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Posted 7 years ago
Have been with samsung for over a decade. They recently had an update which causes the phone (Galaxy J6 ) to restart continually. Sent it in for repairs as their troubleshooting guide on the net did not work. Once they had my phone they tried to charge me £129 for repairs before they would fix the software update. My phone is not broken, it was their update that caused the issue. Customer service was great however the company as a whole are awful & only after profit not loyalty. Will never be purchasing Samsung again will be using their competitors from now on.
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Posted 7 years ago
I bought a new Samsung refrigerator one and a half years ago. Out of warranty now and stopped cooling. Repairman is on his second trip out to try and fix it. I will have spent almost as much as I paid for it just trying to get it to work. I definitely do not recommend Samsung products, and will never again buy one.
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Posted 7 years ago
I purchased a 82" QLED TV and right out of the box there was some screed discoloration right in the middle 6" high and 1" thick where the pixel colors were off. Very noticeable on light colors. Called Samsung warranty, no problem we will send someone out to fix it no problem. The technician shows up does a live stream on his phone to show Samsung what its doing and they denied fixing it stating "it does not impact viewing experience." I am appalled that I spent this much money and they won't warranty fix it. This is not how you do business Samsung. The technician was very apologetic and stated he tried to get them to replace the panel. He told me my best bet was to return it where I purchased it.
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Posted 7 years ago
I bought a Samsung 65" TV from Costco on line. opened the box and hung TV on the wall. When I went and emptied the box looking for the power cord and remote nothing was there. Contacted Samsung, and took screen shots of my order info/receipt from Costco along with the delivery confirmation slip and a screen shot from my bank account showing payment. Samsung refuses to acknowledge this info because there is no model # and serial # on it. What receipt has a serial # ?? I gave the serial # of my TV to a rep over the phone. they still want it in the receipt. TV is going back- shame on Samsung.
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Posted 7 years ago
Just bought a Galaxy S9 and although the phone is nice, I am getting frustrated with Samsung. After I bought the phone, there was a new update to Oreo. Hate the update. Seems like Samsung is moving more towards Apple is their design and if I wanted that, I would buy an Apple phone. I still have a Galaxy S5 and LOVE it. Wish Samsung would go back to previous update. At least I didn't have to push three more buttons to accomplish something. One swipe and I was done.!! Please reconsider the new update. It is not user friendly and looks cheap1
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Posted 7 years ago
I have a company tablet that need to be reset as an employee who set it up is no longer with the company and the gmail account information is unavailable. I have been trying to get help with this for 4 months. I have been shuffled from Samsung USA to Samsung UK and Samsung UK is not trying to shuffle me off to Samsung USA. 4 months and no help, just shuffling me back and forth.
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Posted 7 years ago
Just got the new phone updated for my Samsung S9 very much preferred my phone the way it was before it updated don't like it one bit so hope it goes back to the way it was before on the next updates or my next phone will be an iPhone!!
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Posted 7 years ago
Tired of the delays. Hung up on twice in one day - first when demanding proof that phone had been returned. Called back and spoke with manager. He finally acknowledged the phone had not been returned to me. The refund was under consideration but there was no timeline. This seems like just another delaying tactic, so I asked to speak to a higher-level manager. He put me on hold to transfer me to his manager, but the call cut off before transfer complete. Please stop with the delays. Time for the refund.
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Posted 7 years ago
I returned a phone. It was rejected and returned to me and I was told it had "gouges." There were no gouges. I took photos to prove this and sent them to customer service. I was told to return the phone. I received an acknowledgment that the phone was received. I have still not received a refund. When I contacted customer service via email, I was told the phone was rejected again and returned to me a second time. I never received the phone back and said so. I did not hear back via email. I called customer service on the phone. They also claimed phone was returned. When I asked for proof the phone was returned, I was hung up on. At this point, Samsung has simply stolen my money.
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Posted 7 years ago
Bought our Samsung television less than 6 months ago and the on and off switch has already broken. Contacted Samsung Philippines technical support and they said it was our fault and will not pay for the repair even though we have a 3 year warranty. It is hard to comprehend their response. The television is obviously sub standard we have a Sony television which is still going strong after 15 years. I have complained on facebook and instagram. Don't buy Samsung. Disgraceful company.
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Posted 7 years ago
25.5 cu ft refrigerator shelf on top of vegetable draw is horrible. You cannot clean a spill like other brand refrigerator. Disgusting Model 260BEA bought 17 th of October 2018 and a digraham was sent for me to move glass clips and glass might break. Horryfing and if I need someone from Samsung to take care of this there is a fee.. Lowe’s would not take it back. That’s another story. None of them cannot do anything For me. Payed $1,228.64 it look like I have it 5 yrs. My attorney general in my state will here of how big awful companies take advantage of us the costumers. Will spread this advategeous care of samsung. Only buy telephone and television. Please don’t by refrigerators it’s a nightmare.
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Posted 7 years ago
Samsung stole my trade in phone. I am so upset with their customer service. I believe they pay people to just yell at them since they can never fix an issue. I will not be buying another one again. Truly amazing how bad their customer support is.
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Posted 7 years ago
In August 2018 I purchased two Galaxy note 8 brand new in the store and about two months later one started to give me issues it would not charge it kept saying there was water in the phone even though my phone had never been exposed to any kind of liquid so over the past few months it is getting worse to the point where I can only charge with a wireless charging pad and it dies very quickly. I called to do a warranty exchange with Samsung and got told that they do not replace faulty device that they only offer repairs and the closest Samsung store is a two hour drive away this is very bad customer service they said I can send it in but then that leaves me with no phone for days I have young children so my phone is needed on a daily basis and I paid $800 for each phone so why should I have to go with out a phone because of a defect in the phone I swear I will never in my life spend any money on any thing made by this company again.
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Posted 7 years ago
Brand new phones turn into paper weights with these gold diggers. New update tashed our phones and there customer service is the worst in history.
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Posted 7 years ago
Samsung is rated 1.2 based on 4,744 reviews