Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.24

1.2 Rating 4,725 Reviews

5 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.2

Based on 4,725 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

Write Your review

Tell us how Samsung made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Samsung 5 star review on 6th December 2025

Riley Cooper

Samsung 1 star review on 8th October 2025

Mukhtar Attarwala

Samsung 1 star review on 20th September 2025

I Got Help From Martinsusan10032atgmail.com When I Was Deceived By Online Scam

Samsung 5 star review on 20th September 2025

480

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Froud compant fake warranty policies Never buy samsung product next time Very bad experience ever”

Helpful Report

Posted 6 years ago

“Horrible experience. We ordered a Samsung washer & dryer. 1st attempt, washer didn’t turn on at all. 2nd attempt, it was so banged up the delivery driver wouldn’t bring it in. Now over a week since purchase and no idea when we will receive it. Out shopping.”

Helpful Report

Posted 6 years ago

“DO NOT BUY A SAMSUNG galaxy watch. Customer service atrocious. No help other than a REPAIR offered for a watch which is 30 days old. Bought as a Christmas present and now will not connect to bluetooth which means no calls can be made or received on watch. Which again I was given wrong advice from Samsung shop when purchasing. I advised the female that I wanted the watch to be able to be used by my grandson whilst out alone and leave his phone inside. However that is impossible to do now. I had taken the watch to Glasgow to be paired with phone and contacts etc were transferred to watch but the watch itself will not connect to bluetooth therefore left with a £280 ornament on bedside table. Also phoned and used a web chat at Samsung support who are supposedly Samsung Experts what a joke. 4 and a half hours later and all they can suggest is a repair on a 30 day old watch. I then checked reviews which I wish I had done before purchase to find that atleast 2937 people had problems with this watch and yet Samsung are trying to say it is an acceptable product and fit for purpose. I beg to differ. Maybe Samsung think it's acceptable to have a product that only lasts 30 days but I personally DO NOT. I was given advice by Daryl G, Lizzie M, Anar and Michael today but only advice was it had to be repaired. I then said I wanted it logged as an official complaint and was given this ref number 2124577791. Why I dont know as no person from Samsung expert or otherwise is EVER going to do anything about my complaint. Biggest joke ever and one of the dearest unusable presents my grandson has ever been given.”

Helpful Report

Posted 6 years ago

“I've given 1 star because there wasn't an option to leave zero. I recommend that you do not purchase a Samsung product, especially an appliance. My dishwasher broke down before Christmas (a month ago) after waiting foir 2 weeks each time an engineer came out twice, couldn't fix it and went away saying that Samsung would be in touch to arrange a replacement. I didn't receive a call and had to chase them. they kept me on the line for 45 minutes and told me there was nothing they couild do. I have to wait for the to call me - they indicated some time in the next 10 days - I can't believe it. It'll probably take another two weeks foir someone to come out. This is a nightmare!”

Helpful Report

Posted 6 years ago

“I actually would give Samsung kitchen appliances a 0. Before my husband died he purchased all new kitchen appliances from Samsung. He did it for me, as he thought it was time. It has been approximately 2 years. We gave the dishwasher away for free cuz after having it serviced so many times right from the start it never worked properly. The fridge also needed service for I believe the ice maker. Now the microwave does not work! Wow use to be when you bought brand new appliances they lasted for more than a couple years. And although no service with stove, I feel when you use self cleaning mode, doesn’t really clean well! Not happy! Tried calling CEO a year or so ago, no help. Do yourself a favor! Don’t spend your hard earned money on Samsung!!!! I tell everyone I can and will do so forever!”

Helpful Report

Posted 6 years ago

“I bought this washer dryer a year ago WW80K5410UX. And since water leaks from it front door. And after two engineering visit and 1 repair, its still the same. And on top of it, samsung says I need to pay for repair as its "not a fault". Is this kind of a joke, water leaking form front door of an year old dryer is NOT A FAULT.”

Helpful Report

Posted 6 years ago

“Ordered 4 kitchen appliances on 12/8/2018. Stove and damaged refrigerator delivered on 12/14. Door needs to be fixed. Microwave and defective dishwasher ( that installers took) delivered on 1/16/2019. Called and complained and was told my compensation would be a new dishwasher and they would fix refrigerator door for me. It is now over 6 weeks since they were ordered- received 2 damaged appliances out of 4, will have to take off 4 days of work before this is over. Still staring at the hole in the kitchen cabinets where the dishwasher should be. And the only compensation is to replace or fix their own problems????The customer service was horrible. I will never buy another Samsung product. Was told also my compensation was her apology. Obviously, Samsung does not know the definition of compensation. Would definitely not recommend this company.”

Helpful Report

Posted 6 years ago

“Six weeks with a brand new washer, two service calls and hours on the phone with Samsung. No resolution. Simply put, steer clear. The worst!”

Helpful Report

Posted 6 years ago

“Would you like a TV that is amazing in every aspect except for the display burning out 8 months after you bought it and then Samsung gives you the run around on replacing it for over a month? Well then this is the TV for you! Buckle up; its a wild ride. I got home from vacation on Dec 14 and turned on my TV only to discover that while it turns on and makes sounds when you use the remote, the display had burned out. Bummer. So I call Costco (where I bought it from) to try to get an exchange but it's been over 90 days since I bought it. They call Samsung (since it's still under their warranty) to figure out what to do and Samsung decides to get a local repair company to fix it. That company calls me the next day to set up a time to fix it and we settle on a couple days later. On that day, they call me to tell me that Samsung has decided to replace the TV instead. Awesome! I call Samsung to inquire about it and they said expect a call in 11-12 days to figure out replacing it. It's right before Christmas so I can understand that. About 10 days later (Jan 2), I'm asleep in the afternoon (because I was working night shift) and Samsung calls me. They leave a message asking me to call their refund and exchange department to discuss giving me a new model (sweet!) instead of the same model I had. I call Samsung the next day and the customer service rep says my case had been canceled because I hadn't answered. Wat. The customer service rep said he would reopen the case and that I should get a call in 24 hours to discuss the details on getting my tv replaced. 48 hours later (now its Saturday) I call Samsung again and they said the case was still canceled (meaning that rep never reopened it) and that I would need to call back on Monday because the refunds and exchange department wasn't at work on the weekend. On Monday I call Samsung again (I am beyond fed up at this point) and they said the refund and exchange department only calls out and they do not accept transfer calls. I ask for the reps supervisor and he tells me the same thing; that they can't transfer me and the department will call me in 2-3 hours. I told him that I was not hanging up until I was connected with someone that could help me. After telling him that several times, he finally transfers me to the department. The lady I spoke to was wonderful and told me that she had set up for a new TV to be transferred from a warehouse in California to my house in Las Vegas and that it would take 11-12 days to get here. I told her that I was hoping to have it sooner than that so she requested that the order be expedited (finally a rep with good customer service). It has now been 14 days (Jan 21) since that phone call and, other than an email on Jan 8 telling me that my claim was being processed and it might take 2 days for my product to be released to a carrier, I have not heard a peep about my TV since. So I call Samsung this morning. The first time I called, the rep said the TV was with a 3rd party moving company (KW International) and gave me their number. I call the company and get an automated system that tells me they are trying to reach my extension (even though I didn't type one in). It rings then sends me into a loop with the automated system. I hang up and call back an hour later and get the same thing. I call Samsung back because I'm already fed up at this point and the rep I spoke to calls the company to figure out whats going on. She gets back to me and says KW received the TV on Jan 9. She can't help me anymore on this so I ask to be transferred to her supervisor. She puts me on hold then a minute later the call gets disconnected. I call Samsung back, tell the new rep the same thing I told the last one and she says it's not possible to get in contact with KW even though the previous rep had done so 15 minutes prior. I immediately ask for her supervisor. I get transferred and the lady is super nice but at this point I am appalled at the absolute lack of respect/lack of urgency of both Samsung and KW. She calls KW and they told her that my TV was sent for delivery on the 11th, and put on a truck on the 14th. That is a week ago. I can drive to CA and back in one day no problem, but apparently KW needs over a week to go one way. KW also tells her that I should expect a call on Jan 23 to set up a time to deliver my TV (that is 17 days after my discussion with the Samsung rep who said my TV would be at my house in 11-12 days). I ask to speak with her supervisor but since it's a Holiday, there are no higher supervisors and that I could get a call back in 1-2 days, which is when KW is already supposed to call me (a week later than they should have). Samsung you ought to be ashamed. Your net worth last year was $295 BILLION and yet you take over a month to replace a TV. You also ought to be ashamed that you contract with a company that can't move a TV one state over in less than a week and a half.”

Helpful Report

Posted 6 years ago

“Putting aside the fact that 10 months after it was installed, my Samsung dishwasher died on me, CUSTOMER SERVICE IS THE WORST EVER OF ANY MAJOR CORPORATION I HAVE DEALT WITH. Two visits by technicians and 9 days later, my dishwasher still doesn't work. Dispatch is rude and the techs are pathetic. DON'T BUY SAMSUNG. YOU WILL REGRET IT.”

Helpful Report

Posted 6 years ago

“Purchased the 58” 4K model UN58MU6070 $999. Went to put together and the stand was broken (a stand with two 1/2” screws and a plastic piece the stand clips into to support a 50lb tv ????) the “very heavy” tv almost fell forward and would not stand up and I had to think fast and put two board games (which happened to be nearby)under the bottom so it didn’t fall and smash. The next morning I phoned Samsung to put in a complaint and get support, was sent a text msg with instructions to send photos, which I did. 7 days passed and I had not heard back (I did purchase a heavy duty stand for $60 and struggled to attach to the tv on day 3 as I had to do something so my brand new $999 didn’t smash as I felt it was going to fall any minute. Keep in mind I’m a single mom and am not strong enough to lift tv and don’t know anyone here and have no help, not to mention the $999 was a lot for me and this tv was a huge deal for me and my son. Day 7 I called to follow up on my issue and was told there was nothing they could do as the stand is an “accessory” and not covered. (Insert a string of four letter words here) Now I’m out of pocket the $60 I had to fork out on top of the $999 I already spent just so my tv could be used and not fall forward and become a total loss! They also said that because I purchased another stand that there was nothing they could do for me. This is completely unacceptable and a huge inconvenience for me! If I could, I’d return the tv except I cannot lift it to bring it back to the store! I WILL NEVER PURCHASE ANYTHING SAMSUNG due to the very poor customer service and because this corporation clearly does not stand behind their product. AND DO NOT RECOMMEND THIS PRODUCT OR ANYTHING MADE BY SAMSUNG.”

Helpful Report

Posted 6 years ago

“The worst customer service ever, don´t get me wrong, I do not blame people who work on CS Lines (mostly) but the time they need to respond or deal with a problem. My charger stopped working after only a few weeks and I wrote to Samsung CS and gave them all the necessary information. They said, they would write as soon as they check the information and then they would send me a new one. It has been almost two MONTHS since the day I wrote them and each time I call or write to check how far they are and each they I got the same answer ("As soon as we check your information we will contact you...") They made me never want to buy something ever again from them.”

Helpful Report

Posted 6 years ago

“I wanted to return my Samsung galaxy tab A 10.5, 4G to Samsung, I called Samsung to arrange it and I was told that their logistic team will generate return label for me and I will get that by email in 24 hours. I called Samsung for 4 days in a row and I had same answer that logistic team will generate it and I will get an email. I had to tell the guy that I am sorry to say but your logistic team is rubbish as from four days I am waiting for a return label but it’s still not generated. Finally after discussion this guy told me he will arrange a collection of my return from my home by DPD. I agreed with this. Before collection happened I called Samsung again and confirmed how to give tablet back as I don’t have any other packaging except Samsung box and I was told that’s fine and I can just tape the box and DPD will have return label. I did what I was told by Samsung advisor. In the evening I tried tracking my parcel on DPD website and the reference number which was given to me by DPD was wrong so I couldn’t track it and my tablet got lost by DPD. I straight away called DPD and then straight away informed Samsung and I was told by Samsung that I will receive call back before 10 pm at that night and then after I called them 3-4 times in two different days to chase what’s going on with my tablet or my money but they are just giving me false promises that someone will call you in 24 hours but so far I haven’t received any call yet. I also sent complaint email to Samsung webpage as well but no acknowledgment of that email too. So my money is gone as no one wants to give a clear and honest answer from Samsung. No one cares at Samsung about customer once their sales is done and they made their money. So BEWARE before buying if you are thinking about after sales service. WASTE OF TIME & MONEY”

Helpful Report

Posted 6 years ago

“If you need customer service prepare yourself for a rude experience. Personally I do not like being hung up on. No more Samsung products for me.”

Helpful Report

Posted 6 years ago

“i purchase a note 9 for over 1000 dollars phone was defected from first minute ,i sent back for refund samsumg only refunded 592. dollars,i have spoke to many supervisor no one have help me ,so i have to purchesed a second note 9 same phone was defected,”

Helpful Report

Posted 6 years ago

“Would not honour 5 year warranty. Disputed I had phoned up to register my prouduct. No compassion shown by Samsung. Indeed, they implied it could only be my fault. No way for a big company to operate. Avoid them!”

Helpful Report

Posted 6 years ago

“This company sucks. Their phone are unsafe and can blow up and kill you at any time. Why would anyone in their right mind by these phones? The 8 and 9 series are just as bad. Blowing up and the media isn't covering it. Why?”

Helpful Report

Posted 6 years ago

“I will never, ever own another Samsung product based on the customer service I have experienced on two different occasions. I purchased a new Samsung microwave for nearly $200. Shortly after the purchase, I began experiencing problems with the microwave, such as a very dim light bulb and the clock resetting to 12 every few times I would use it. It also occasionally made a loud grinding noise as it was heating something up. I called customer service and was told microwaves make noise. That irritated me but kept my cool. I told the service rep about my other issues with the microwave and was told they could have someone come out but they're not very likely to find anything wrong with it if it doesn't act up. I just hung up the phone. Very very disrespectful tone from the sales rep. My second terrible experience with Samsung customer service was when I had a warranty concern with my Samsung galaxy phone. I called and was put on a call back list but never received any call back. I'm done with Samsung. Not only do their products suck, so does their customer service.”

Helpful Report

Posted 6 years ago

“I do not think Samsung deserve one start. It actually deserves MINUS 5 start. I have the worst customer service experience of my life dealing with Samsung. I bought two phones one was Galaxy Note Edge and the Galaxy Note 4, costing me almost 17 hundred dollars. Both of the phones after 7 months start shutting off by themselves. When I called the customer service they send me to Customer care, the customer care did not solve the issue for me. They ask me to buy a new battery which I did but the phones still not working. I factory reset both phones and it did not help either. The worst part, they wasted 2 days of my life going back and forth to their shop with no help. I will do my best to inform all people I know not to think about buying a Samsung phone ever.”

Helpful Report

Posted 7 years ago

“In December 2019 I bought Galaxy note 9 in Mexico, which supposed to be Waterproof according the explanation in your website “Yes. Don''t be afraid to get wet. The Samsung Galaxy Note9 has an IP68 rating, meaning you don''t have to stop texting or taking photos on account of rain“ I went for a trip out of the town near the sea side and my phone might have been in touch with some water drops, I emphasize only water drops. Now it is not working, it’s not even a month. they told me they can’t do anything for Thor but repair my phone. I don’t want it to be repaired! It’s a new phone and I didn’t do anything wrong with that. I got cheated by Samsung...note 9 is not waterproof guys ...don't buy it”

Helpful Report

Posted 7 years ago

Samsung is rated 1.2 based on 4,725 reviews