The Hatch Chile Store Reviews

Name: The Hatch Chile Store
Address: 3000, Calle Del Norte,, Las Cruces
Rating: 4.69

4.7 Rating 12,267 Reviews

92 %

of reviewers recommend The Hatch Chile Store

4.7

Based on 12,267 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Hatch Chile Store:

At The Hatch Chile Store, we have a tradition of excellence. Each year we provide fresh and flame-roasted Hatch Green Chile to thousands of customers the world over. Whether you're a displaced New Mexican, a Hatch Chile Aficionado, or a business who wants to provide your customers with the world's best Certified Hatch Chile, we have you covered!

Visit Website

Phone:

575-635-4680

Email:

support@hatch-green-chile.com

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The Hatch Chile Store 5 star review on 23rd August 2025

Peter C

The Hatch Chile Store 5 star review on 24th July 2025

David F

The Hatch Chile Store 5 star review on 11th April 2025

Devin G

1751

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order was delayed. Didn’t get what was requested because of seasonal issues so I was offered a substitute of chopped chili . BUT THEN weeks later they had the whole Chili’s. Available . I was told they wouldn’t be available and the chopped chilies after defrosting smelled sour.”

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Posted 4 years ago

“I still have not received my order. I have emailed and called several times, each time that answer was “should ship in the next one to two weeks””

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Posted 4 years ago

“First the order took too long to arrive then I dont understand why the order came from California then it seems like the product was not roasted correctly and I ordered hot and it had no heat and the bags did not seem to be 1 lbs bags all around bad experience. Will not order again thanks for asking. Hope I can buy from the Berridge's in person next year.”

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Posted 4 years ago

“When your food arrived, it was still slightly chilled. I called your help line to ask them if it was still OK to eat the rellanos. Whoever I talked with said it was fine as long as they were still cold. Well, we ate them that night, and I was VIOLENTLY sick a few hours later. Definitely food poisoning as I have had it before. Not the flu, not Covid. Food poisoning. Your company should take care to send your items so they stay frozen, and they shouldn't give out poor and dangerous advice. NO ONE should order food from you unless they want to be as sick as I was. A terrible, terrible experience.”

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Posted 4 years ago

“Tamales were flavorless. The chile rellanos were tough and contained to many seeds. I can buy better locally at 1/2 the price and have them delivered fresh and warm. Disappointed.”

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Posted 4 years ago

Hi Gary, As a native New Mexican I know a fresh hot chile relleno or a fresh tamale is hard to beat. How did you prepared the tamales and rellenos? This can tremendously impact the flavor and texture of these products. The tamales should be steamed. The rellenos should be either pan fried, deep fried, or air fried. We would love to discuss this further and look into what might have happened here. Please contact us directly at support@hatch-green-chile.com. Best, The Hatch Chile Store

Posted 4 years ago

“I would love to leave a review—0 I have NOT received my order I have emailed several times about the status and have not heard back Very disappointed and obviously won’t order again Family has also been told to stay away from ordering”

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Posted 4 years ago

Hi Nancy, I am a little confused here. I do not see any emails from you in our system. Your order will be going out over the next 3 business days. Every customer is important to us we apologize that we didn't receive your message. If there were any other questions or concerns about your order we would be more than happy to help. You can contact us at support@hatch-green-chile.com Thanks, The Hatch Chile Store

Posted 4 years ago

“Took months to receive order. Haven't had a chance to try chile because I had it shipped to an address that I am no longer at. Have to wait several weeks before I can try the chile. Needless to say, won't be ordering from this place again....hope the chile tastes wonderful.”

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Posted 4 years ago

Hello Patricia, Unfortunately, the season was a bit later than usual this year. We always use chile grown from seed for our Roasted Hatch Green Chile as it's a bit larger and absolutely beautiful. Our most popular chile varieties, like Big Jim and Joe Parker, weren't fully mature and ready to harvest until the beginning of September which really pushed back being able to start roasting. Typically we start roasting our Hatch Green Chile in early August and roast through the first week of November. We are completely done roasting our chile as we had a freak snowstorm on October 29th. We've never seen snow in Southern New Mexico in October, just another crazy event we'll add into the roller coaster that's been 2020. On top of a delayed start and early snow, Covid-19 threw another wrench in our process. In order to protect our customers and employees, we had to completely overhaul our process and start from scratch. Because of all our new virus-related protocols and processes, we were very blessed to keep every single one of our employees healthy. We understand this did delay our roasting and shipping scheduled but it was necessary to protect everyone. I wanted to check in and see if the order got delivered. It shows in our system that it was. If there are any questions or concerns please contact out customer service team at service@hatch-green-chile.com Thanks, The Hatch Chile Store

Posted 4 years ago

“So far I have nothing to report as I have not received my order. I placed it in August I believe. If you can find out what’s up with it I’d appreciate it.”

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Posted 4 years ago

Hi April, it looks like your order is set to ship tomorrow! Please let us know if you have any additional questions or concerns.

Posted 4 years ago

“Very dissatisfied. Too mild. Seeds and skin everywhere. Will never buy from them again without refund or free replacement order. Discourage others.”

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Posted 4 years ago

Hi Joel, so sorry to hear that you weren't happy with your order! We do have warnings on our site that our chile is running a little on the milder side this year, and will indeed contain seeds and small bits of peel as we are not able to process by hand like usual this season. Thanks, The Hatch Chile Store

Posted 4 years ago

“ordered in august---- still waiting. charged my card in august but keep being told 2 more weeks.”

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Posted 4 years ago

“I pre-ordered my chilis in August. By end of Sept. I was notified they would be shipped out mid Oct, but if I wasn't going to home to receive the frozen chiles I should notify them. I did so and was told the order would be shipped upon my return, Oct. 22. By Oct. 29 I still didn't get anything. I contacted them and was told they would be shipped the week of Nov. 9. Here it is Nov. 12 and still no notice of my order being shipped. I am very disappointed with the service I am receiving.”

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Posted 4 years ago

Hi Carolyn, It looks like you have a pre-order in for our Roasted Hatch Green Chile. We are so sorry about the delay! We've never seen such a crazy year before. Unfortunately, the season was a bit later than usual this year. We always use chile grown from seed for our Roasted Hatch Green Chile as it's a bit larger and absolutely beautiful. Our most popular chile varieties, like Big Jim and Joe Parker, weren't fully mature and ready to harvest until the beginning of September which really pushed back being able to start roasting. Typically we start roasting our Hatch Green Chile in early August and roast through the first week of November. We are completely done roasting our chile as we had a freak snowstorm on October 29th. We've never seen snow in Southern New Mexico in October, just another crazy event we'll add into the roller coaster that's been 2020. On top of a delayed start and early snow, Covid-19 threw another wrench in our process. In order to protect our customers and employees, we had to completely overhaul our process and start from scratch. Because of all our new virus-related protocols and processes, we were very blessed to keep every single one of our employees healthy. We understand this did delay our roasting and shipping scheduled but it was necessary to protect everyone. On the bright side, all orders for Roasted Hatch Green Chile will ship within the next 7 business days. All pre-orders are shipped on a first-in, first-out basis. Please keep an eye on your email for a shipment notification! Thanks again, The Hatch Chile Store Team

Posted 4 years ago

“I order fresh peppers from this company every year. Even with the inflated prices, I have always been satisfied. This year, I decided to also order frozen peppers. My fresh peppers had quite a bit of waste due to rot. I figured, based on my previous experience, that this was an anomaly and did not bother to contact the store. The first batch of "frozen" peppers arrived unfrozen, so I ordered another batch. I was told (via email) that that due to shipping delays related to Covid, this is a known issue, and if the thawed peppers are cold to the touch, they are safe. I discarded the $75 worth of peppers as I wasn't willing to incur the risk. Shame on me for the second order.”

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Posted 4 years ago

“We will NEVER order from this company again. Many Chiles came damaged, spoiled and unsalvageable. My concerns were refused and I wasted my money especially paying so much for shipping to Hawaii.”

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Posted 4 years ago

Hi Diana, I am so sorry that you had a bad experience here. After looking at your emails inquiries with a previous service rep, I can see why. We would be happy to set up a reshipment if you would like. Please let us know!

Posted 4 years ago

“The shirts were very poor quality”

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Posted 4 years ago

Hi Robin, I am sorry that you were not satisfied with the t-shirts on our website. We did post the material percentages on all of our t-shirts to let our customers know what to expect. Each shirt is printed to order with designs made by our team that we love. What could we do to make our product information more apparent on our website or improve these Ts' quality? We would love to hear your feedback as we are always trying to improve our customer experience. Thanks, The Hatch Chile Store Team

Posted 4 years ago

“I ordered a 10lb box of ‘Big Jim’ hatch peppers, and was sent a box of mostly small, 4-6” green, immature peppers. I was told if I wanted the large, mature Big Jims they advertise that I should have specified I wanted ripe peppers when placing the order. What a joke!”

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Posted 4 years ago

Hi Robert, Taylor Mitchell, VP of Operations here. I'm so sorry about Emmett's response. He is no longer with the company or I would have a word with him. It is true that early and late season Big Jim is smaller than peak season Big Jim. How many peppers would you say were undersized? Our readers do their best to pick out any abnormally small pods, but there is always the chance that some will slip through. Thanks, Taylor

Posted 4 years ago

“The Chile wasn't hot was like bell pepper new batch like grass”

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Posted 4 years ago

Hi Ophelia, I am so sorry about that, heat level is very subjective. However, Lumbre has been very consistent in regards to heat level. I spoke to our owner to see what we can, and we have a couple of different options. Option #1 If you would pay for the cost of shipping we can send you another box of Lumbre on Tuesday. This will be the last box of Lumbre this year. Option #2 I can offer you a 25% off coupon for your next order. Let me know which option you would prefer. We strive to provide great customer service and want to be sure our customers are happy with their order. Also, do not hesitate to reach out to us via email or phone call in the future. We don't know there is an issue unless the customer contacts us. Thanks, The Hatch Chile Store

Posted 4 years ago

“I ordered 25lbs of chile and selected 1 day delivery. I got my Chile in 3 days, not one like I paid extra for. I live in Arizona which is right next to New Mexico and for my Chile to be in the heat for so long there was a lot of spoilage. I emailed you that it was unacceptable and was told 2 times that it was delivered in 1 day like I am an idiot who can't check when UPS picked up my package and when it was delivered and asked for a refund. After multiple attempts and being denied a refund, I was told you would send me 10lbs to make up for your mistake and guess what, it never arrived. It's been over a month. I will never buy Chile from your company again. I want a full refund or I will be filing a complaint with your Attorney General and the BBB. I will also place a review on Google about my experience dealing with your company. Refund my money!!”

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Posted 4 years ago

Hi Chris, Taylor Mitchell, VP of Operations here. It looks like we did process a refund for the difference between 2-Day Air and Overnight shipping. I'm so sorry that your order was delayed in transit. I'm afraid once the box is in FedEx's hands we have no control over the package. It looks like the reshipment was set up incorrectly, which is why it hasn't gone out. I have personally taken care of setting up the reshipment and I upgraded the order to 25lb, free of charge. Our employees do there best but they are human, and occasionally make mistakes. I apologize. Thanks, Taylor

Posted 4 years ago

“I’m still waiting for my order.”

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Posted 4 years ago

Hi Ann, I think you may have missed our email from 9/24. It looks like your order contains our Hatch Green Chile Cheese Tamales. We had originally planned to restock Rellenos and Tamales around the beginning of September, but due to the severe labor shortages we are experiencing here in the southwest, our local distributor for these products was unable to fulfill our order in a timely manner. At this point in time we are unsure of exactly when we be able to restock the Green Chile Cheese Tamales. We are estimating sometime around the the end of October. We have a couple of options here. We can cancel the portion of your order that is for the Green Chile Cheese Tamales. We can substitute in our Green Chile Chicken Tamales or Red Chile Pork Tamales. We can substitute in our Hatch Chile Rellenos, we will waive the price difference. Regardless of what option you choose we would like to offer you 10% off your next order. Please use the code GCCT10% Again, we apologize for the extremely long delay, we are doing the best we can during these constantly changing times. Best Wishes, The Hatch Chile Store

Posted 4 years ago

“i sent pictures, the chile was poor quality and more red than green.”

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Posted 4 years ago

Hi Robert, Taylor Mitchell, VP of Operations here. It looks like we emailed you on 9/21 and asked for photos of the chile. It doesn't look like you ever replied to that email or sent us photos. I just emailed you again on the same email chain. If you could send us those photos we would be happy to set up the reshipment. Thanks, Taylor

Posted 4 years ago

“Worst Rellanos. . Takes forever to get them, and extremely soggy and greasy. I did not realize you could fail with A company like yours. Sure u will not be for long”

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Posted 4 years ago

Hi Kristy, It doesn't look like you ever reached out to our customer service team about the issue. If the customer doesn't let us know when they are unhappy with a product, we never have an opportunity to improve their experience. How were you cooking the rellenos? Thanks, The Hatch Chile Store

Posted 4 years ago

The Hatch Chile Store is rated 4.7 based on 12,267 reviews