The Hatch Chile Store Reviews

Name: The Hatch Chile Store
Address: 3000, Calle Del Norte,, Las Cruces
Rating: 4.69

4.7 Rating 12,497 Reviews

92 %

of reviewers recommend The Hatch Chile Store

4.7

Based on 12,497 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Hatch Chile Store:

At The Hatch Chile Store, we have a tradition of excellence. Each year we provide fresh and flame-roasted Hatch Green Chile to thousands of customers the world over. Whether you're a displaced New Mexican, a Hatch Chile Aficionado, or a business who wants to provide your customers with the world's best Certified Hatch Chile, we have you covered!

Visit Website

Phone:

575-635-4680

Email:

support@hatch-green-chile.com

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The Hatch Chile Store 5 star review on 4th December 2025

Doc G

Joshua R

Debra B

Tony D

1774

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The Chile wasn't hot was like bell pepper new batch like grass”

Helpful Report

Posted 5 years ago

Hi Ophelia, I am so sorry about that, heat level is very subjective. However, Lumbre has been very consistent in regards to heat level. I spoke to our owner to see what we can, and we have a couple of different options. Option #1 If you would pay for the cost of shipping we can send you another box of Lumbre on Tuesday. This will be the last box of Lumbre this year. Option #2 I can offer you a 25% off coupon for your next order. Let me know which option you would prefer. We strive to provide great customer service and want to be sure our customers are happy with their order. Also, do not hesitate to reach out to us via email or phone call in the future. We don't know there is an issue unless the customer contacts us. Thanks, The Hatch Chile Store

Posted 5 years ago

“I ordered 25lbs of chile and selected 1 day delivery. I got my Chile in 3 days, not one like I paid extra for. I live in Arizona which is right next to New Mexico and for my Chile to be in the heat for so long there was a lot of spoilage. I emailed you that it was unacceptable and was told 2 times that it was delivered in 1 day like I am an idiot who can't check when UPS picked up my package and when it was delivered and asked for a refund. After multiple attempts and being denied a refund, I was told you would send me 10lbs to make up for your mistake and guess what, it never arrived. It's been over a month. I will never buy Chile from your company again. I want a full refund or I will be filing a complaint with your Attorney General and the BBB. I will also place a review on Google about my experience dealing with your company. Refund my money!!”

Helpful Report

Posted 5 years ago

Hi Chris, Taylor Mitchell, VP of Operations here. It looks like we did process a refund for the difference between 2-Day Air and Overnight shipping. I'm so sorry that your order was delayed in transit. I'm afraid once the box is in FedEx's hands we have no control over the package. It looks like the reshipment was set up incorrectly, which is why it hasn't gone out. I have personally taken care of setting up the reshipment and I upgraded the order to 25lb, free of charge. Our employees do there best but they are human, and occasionally make mistakes. I apologize. Thanks, Taylor

Posted 5 years ago

“I’m still waiting for my order.”

Helpful Report

Posted 5 years ago

Hi Ann, I think you may have missed our email from 9/24. It looks like your order contains our Hatch Green Chile Cheese Tamales. We had originally planned to restock Rellenos and Tamales around the beginning of September, but due to the severe labor shortages we are experiencing here in the southwest, our local distributor for these products was unable to fulfill our order in a timely manner. At this point in time we are unsure of exactly when we be able to restock the Green Chile Cheese Tamales. We are estimating sometime around the the end of October. We have a couple of options here. We can cancel the portion of your order that is for the Green Chile Cheese Tamales. We can substitute in our Green Chile Chicken Tamales or Red Chile Pork Tamales. We can substitute in our Hatch Chile Rellenos, we will waive the price difference. Regardless of what option you choose we would like to offer you 10% off your next order. Please use the code GCCT10% Again, we apologize for the extremely long delay, we are doing the best we can during these constantly changing times. Best Wishes, The Hatch Chile Store

Posted 5 years ago

“i sent pictures, the chile was poor quality and more red than green.”

Helpful Report

Posted 5 years ago

Hi Robert, Taylor Mitchell, VP of Operations here. It looks like we emailed you on 9/21 and asked for photos of the chile. It doesn't look like you ever replied to that email or sent us photos. I just emailed you again on the same email chain. If you could send us those photos we would be happy to set up the reshipment. Thanks, Taylor

Posted 5 years ago

“Worst Rellanos. . Takes forever to get them, and extremely soggy and greasy. I did not realize you could fail with A company like yours. Sure u will not be for long”

Helpful Report

Posted 5 years ago

Hi Kristy, It doesn't look like you ever reached out to our customer service team about the issue. If the customer doesn't let us know when they are unhappy with a product, we never have an opportunity to improve their experience. How were you cooking the rellenos? Thanks, The Hatch Chile Store

Posted 5 years ago

“Horrible. I pre ordered in April or May. Checked in on my order a few times in June and July to be told “short handed at the farm, please be patient “. Checked in in August to be told order will ship in 1 to 2 weeks. Checked back in 4 weeks to be told order shipped 5 weeks ago. Then an update that it really had not and will ship in a week. No apologies, no discounts, no nothing. Horrible experience.”

Helpful Report

Posted 5 years ago

Hi Jeff, Taylor Mitchell, VP of Operations here. I'm so sorry for the experience you had here. It looks like the tracking number didn't post to your order until after the 21st of August, which is why Jarod did not think it had shipped out yet. It was an honest mistake. When you emailed in again, your previous emails to us do not appear as they are on a different thread. I don't believe Jarod was trying to imply that this situation was in anyway your fault, he was honestly just a bit confused about what was happening here, tone can be hard to discern via email. We only ship on Tuesdays, which is the reason why Diana set your order up to ship on Tuesday. What else would you like us to do in this situation? It was an honest mistake on our end and I apologize for that. Thank you, Taylor

Posted 5 years ago

“My experience with Hatch Chilies is bad all the meat of chilli stuck to skin,I just ended up with 2 cups of strands, so my 5lbs $35 Chilies were just the vein strips..I'm also a small Business... 81 year old retired logger on limited income. Douglas Kime”

Helpful Report

Posted 5 years ago

Hi there Douglas, I am so sorry to hear that you didn't have the best experience with your fresh chile. When it comes to roasting and peeling your own chile, the skin will peel right off if the chile is roasted long enough. We suggest roasting the chile until the skin seems to be bubbling up, as this is an indication that the peel is separated from the chile! We hope the chile still tasted great and you enjoyed! Thanks, The Hatch Chile Store

Posted 5 years ago

“The chile we order about 50% was the size of serranos. I wrote back and asked if it was just a bad season for growing chile (cause I know how nature can be) or if it was bad quality control? I just got the run around. We alway order from you guys but maybe next year I’ll have to try someone else. Thank you for your time P Valencia”

Helpful Report

Posted 5 years ago

Hi there Peter, I am so sorry to hear that you didn't have the best experience with your fresh chile order this year. It looks like we did respond to your emails with our reasoning as to why there was some size variance in the chile. The Lumbre variety occasionally ranges from 4 to 7 inches, but are occasionally a bit smaller depending on the season, in which we offered to mend the situation if you offered pictures of the chile you received. We are so sorry that you were not satisfied with your chile. We would be more than happy to mend the situation, if you would like to contact us again! Thanks, The Hatch Chile Store

Posted 5 years ago

“Ordered mild for my 92 year old father who can’t eat hot foods. Grew up in New Mexico eating these. First batch he cooked we’re mild. Second and third batch were hot. Obviously they made a mistake mixing them. Sent email to Hatch Chile and all I received was a sorry and maybe he’s not cooking them right. Lol! Been cooking peppers most his life! Bad experience. Also ordered the mild chili which he hasn’t tried yet. Hoping for better result”

Helpful Report

Posted 5 years ago

Hi Mike, Was it fresh or the frozen chile that was too hot for your dad? Each year the crop has a slightly different flavor and heat level due to the growing conditions. I am sorry this was hotter than anticipated. Overall the 2020 crop was milder, but sometimes the heat from pepper to pepper can vary. I saw that one of our customer service representatives responded inquiring about how the chile was prepared. The preparation of chile can drastically change the flavor and heat, so we inquired about that. We would love to help you further and make sure your dad gets some chile better suited to his pallet. Please contact us directly at support@hatch-green-chile.com so that we can help. Best, The Hatch Chile Store Team

Posted 5 years ago

“We pre-ordered 25 lbs. of Joe Parkers this year and organized our schedule in August to make certain we could be ready to receive them on a Thursday and roast them that same weekend. When friends received notification on 8/18/20 that their chiles were being shipped and we did not receive notification, I called Hatch Chile on Wednesday morning (8/19) to confirm whether our chiles would be shipped that week. I was told that our friends were receiving the milder 1904 chiles, and that Joe Parkers would not be harvested until the following week or later. To our surprise, we received an email that same evening that our order had been shipped and would be arriving on Friday (not the normal ship Tuesday—arrive Thursday that was described online, and as we have previously experienced. When our 25 lbs. of chiles arrived, they were not Joe Parkers. We have ordered Joe Parkers before, both at the beginning and late in the harvest window, and the chiles we received in this order had nothing in common with the size, texture and taste of a Joe Parker. They were 1904s identical to those that friends received that week. I emailed Hatch Chile with a photo of the chiles and stated they had noting in common with the size, taste nor texture of Joe Parkers. I received an email response from Emmett who doubled down and stated that our chiles were indeed Joe Parkers, and that “These Joe Parker's were shipped from a earlier crop… [and] this crop yielded a few larger chile.” ALL the chiles were 10-14”; none were the 5-8” that is typical of Joe Parkers. They did not have the size, texture nor taste of a Joe Parker, and they were not harvested when the Joe Parkers were to be harvested; they had the size, texture and taste of 1904’s, and were harvested the week that 1904s were being harvested. Conclusion: The chiles were 1904s. We know times are challenging for everyone now, and especially for small family farms. Nonetheless, this is disappointing. I am sad to report that since we cannot trust you to deliver as promised, we will not be ordering from you again.”

Helpful Report

Posted 5 years ago

Hi Charles, I am sorry that you did not receive peppers that were not what you expected. The Joe Parkers on your order look large and beautiful. The sizes listed on our estimate for each pepper variety. The pepper size depends on the time of year it is harvested and the growing conditions. We do our best to estimate the pepper's size so that our customers know what to anticipate. Typically, our customers are pleasantly surprised to receive large peppers. I am sorry that our customer service agents were a little confused about the date your order was shipped. We are constantly working with our farmers to see what chile is available each day, which may vary a little from day to day. Because of Covid-19 and the labor shortages caused by Covid-19, we gladly worked with our farmers when chile was made available. As a small family business, we are dedicated to ensuring everyone has a little taste of the land of enchantment delivered right to their door. This looked a little different during the pandemic, but we are still happy to serve our customers. If we can help further, please let us know at support@hatch-green-chile.com. Best, The Hatch Chile Store Team

Posted 5 years ago

“The chili’s we starting to spoil when I received them. I thought they would be better than I purchase in the local grocery store. They were very small curled which is harder to roast and they were hard to peel. The only positive was they tasted good.”

Helpful Report

Posted 5 years ago

Hi Bob, It doesn't look like you contacted our customer service team. If our customers do not contact us, we can not help with the problems that may arise when shipping fresh produce. As posted on our website: "In order to qualify for our guarantee, you must IMMEDIATELY take pictures of the box on arrival as well as the quality of the chile. Pictures must be received within 24 hours of the delivery of a box of fresh or frozen chile. We require these pictures in order to substantiate claims with FedEx for mishandling and-or late-delivery." We are sorry that the peppers did not arrive to you in perfect condition. We would be more than happy to offer you a discount code for the spoilage on this order. Please contact us directly at support@hatch-green-chile.com so that we can help. Best, The Hatch Chile Store

Posted 5 years ago

“Sorry, I cannot give you a review. The order took over a week to get here and the food items were extremely hot to the touch just removing from the shipping package. I contacted you and you said you would make it good by the end of August. We are near mid-September and still no word from you. Is it wasted money or your promise fell through a crack?”

Helpful Report

Posted 5 years ago

“I am highly disappointed with the hatch chile store because I ordered my chile on August 28th and still have yet to receive it. My mother ordered her second round of chile on September 3rd and receive it in a timely manner in accordance with the promise of guaranteed shipping on the website. I have thus far received two excuses from the hatch chile company as to why my order hasn't shipped yet, but I'm watching other orders made after mine go out and be received just fine. As a New Mexican that grew up on this green chile, I am very much questioning the integrity of the company and those who are communicating with me in a seemingly dishonest manner.”

Helpful Report

Posted 5 years ago

“Quit using FEDEX. Ordered 25 lbs Big Jim on August 2nd. FedEx is all you offered. Was supposed to arrive 9/4, then for no reason was changed to 9/5. NOW they cannot tell me when it will arrive! They many as well trash it. Don’t need more garbage to toss out. Had total of 3 orders shipped by FedEx this year, had delays/damage from 2. USPS is more reliable. Anyone think this is acceptable? Anyone?”

Helpful Report

Posted 5 years ago

Hi Keith, I'm sorry that you had a bad experience here and, after pulling up your order, I can see why. We have pretty clear guidelines on our shipping page as to what services we guarantee. You opted for the economy, which states that it may spoil in transit. Many customers have OK results with the economy, so we provide it as an option to our customers with that warning. There is also a pop-up that you have to click through warning customers against opting for anything less than 2-Day Air if they are going to order fresh chile for shipment. Ground trucks are often 120-130 degrees as they transit from city to city during the daytime and this causes the chile to shrivel and spoil much, much quicker than it does when transported in a plane. The delivery date can also change with this shipping method. I am sorry that FedEx is not reliable in your area. We do our best to offer the most affordable and reliable shipping options, thus far this has been FedEx for us. We do not mark up shipping at all, and we are always looking for the best shipping options. Thanks, The Hatch Chile Store

Posted 5 years ago

“Wish I could taste the green chili!!!!!”

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Posted 5 years ago

“I ordered $60 worth of green Chile, and never received it. Who can I call regarding this matter?”

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Posted 5 years ago

“I bought Chili Rellenos which took forever to arrive. They came without any cooking instructions. (Also, they were all stuck together.) When I inquired I was given a brief instruction to pan or deep fry from frozen. I do not deep fry foods so tried pan fry method which was a total fail. Greasy, fell apart, and cheese was still frozen in middle. I inquired again and was basically brushed off. Not happy at all and wasted my money!”

Helpful Report

Posted 5 years ago

Hi Julia, I'm so sorry you didn't enjoy the chile rellenos. We do have cooking instructions posted on the product page. They are as follows. From Frozen, pan fry these delicious Rellenos on the stove for 7-10 minutes, or deep fry them at 375 for approx 4 minutes in the light cooking oil of your choice. I have heard of customers who use their air fryer after defrosting the rellenos, but I'm afraid we do not have any exact instructions. We are changing how our rellenos are packaged starting around the end of this month. Each relleno will be individually frozen before being bagged, this will prevent them from sticking. Thanks, The Hatch Chile Store

Posted 5 years ago

“Threw both orders in the trash. They came soggy , de thawed and spread all over the box. Tried to send pictures and email and they kept coming back to me. Such a disappointment.”

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Posted 5 years ago

“The tamales were terrible! Short of meat, flavor, and quality. I cannot believe the price charged for a strip of meat covered with mass! Chili rellenos were nearly as bad. Hardly ANY chili! What a royal rip-off!”

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Posted 5 years ago

Hi there Dorothy, We are so sorry our rellenos and tamales weren't to your liking. Our customers' opinions and feedback mean a lot to us, so we appreciate your honesty. We want to make sure we have the best quality and tastiest products out there, and our customers are always 100% satisfied! So that we can improve the quality, taste and overall experience of the rellenos and tamales, we are always open to any suggestions you may have or wish to see differently with these products. We will take these into account and modify the recipe accordingly. We would be more than happy to offer you 15% off of your order on our behalf. Again, we apologize and will do our best to improve this product. Thanks, Hatch Chile Store Team

Posted 5 years ago

“I am very disappointed and will not purchase fresh foods from this store in the future. Part of my order was (2) packages of tamales and (1) package chili rellenos. The delivery was delayed by one day and when the product arrived, there was (1) package tamales (should have been two), and (1) package rellenos. Didn't really matter, because all the food was warm and falling apart when it arrived. I had to throw the entire order in the trash. I will say that customer support did a good job, and upon my request refunded the purchase amount.”

Helpful Report

Posted 5 years ago

Hi Linda, We apologize for the inconvenience. As we try our best to provide exceptional service, some factors like shipping and handling are outside of our control, and issues like this can happen. I'm so sorry that our distribution center shorted the box. We would like for them to pack each box perfectly, but they are humans and make mistakes :) Typically we would prioritize a reshipment of the missing product but you requested a refund, which was processed. Thank you, The Hatch Chile Store

Posted 5 years ago

The Hatch Chile Store is rated 4.7 based on 12,497 reviews