The Range Reviews

Name: The Range
Rating: 1.36

1.4 Rating 2,272 Reviews

8 %

of reviewers recommend The Range

Company Reviews

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Metrics

1.4

Based on 2,272 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 40%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Range 1 star review on 24th July 2025

Eleanor Smith

The Range 1 star review on 9th April 2025

Matthew Fisher

The Range 1 star review on 6th February 2025

Frustrated From Gloucestershire

The Range 1 star review on 5th January 2025

Anonymous

The Range 1 star review on 18th November 2024

Tatiana Ellis

281

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just about everything went wrong with the order and the service i have received from the range so far. The initial order was delayed at the warehouse and nobody had any idea how long the order will take and the customer services agent was not helpful at all. Once the order arrived, it arrived smashed up and of course was broken inside the box. We have sent it back instantly with the currier, but the range are now refusing to refund us until they receive it and even though I have shared proof that i have returned it with the currier and the proof of the fact that product arrived damaged. It is impossible to get hold of anybody and even when you do, they are not helpful at all and don't even take a second to understand the issue. I will never be ordering rom them again and urge anybody to avoid this company.”

The Range 1 star review on 6th January 2023

Helpful Report

Posted 2 years ago

“Ordered telescopic hanging rail. Confirmation delivery would be before 9th November. Was not received so contacted customer service. They said someone would contact me in 4 to 5 days. Needless to say no one did. In the end wrote a proper letter, not email, to head office in Plymouth. Again NO RESPONSE WHATSOEVER. Went into Paignton store. They said I need to contact the courier ITDGlobal. This I did they say The RANGE are not one of their customers probably a partner company and I need to go back to the range to get a refund and any compensation. I have all the paperwork and my next step will be The Manager and if no joy, then small claims court. I'm fed up with being pushed from pillar to post with no one taking responsibility.”

Helpful Report

Posted 2 years ago

“Went to Alphington Exeter store yesterday and purchased 3 x packs choc coins,butterkist and weed killer. Waited 10 mins in queue to pay and the cashier laid the weedkiller on its side and it was leaking. She pressed the bell for a member of staff who came over and wiped the coins and butterkist said they may smell funny but will be ok !! I do not wish to eat the butterkist or give my Grandsons the choc coins. He wiped the weedkiller and said ok? I said as quite a lot had leaked i wanted a replacement. After waiting 15 minutes he returned with i presume another one and said sarcastically ok ? I said i wasnt happy and he walked away. I have never had such treatnent before and often visit the store.Not happy at all.”

Helpful Report

Posted 2 years ago

“Gaslighting! Staff refused to refund a useless product that we’d bought 2 weeks prior. 3 unapologetic and unsympathetic all white staff including the manager ganged up on us (2 non-caucasian women) and subjected us to a humiliating ordeal in store, dismantling the product part by part to try and prove that we were at fault, and the product was absolutely fine! Staff kept twisting the words we had said and when we asked them to stop, they just kept on going, agreeing with each other while other staff just looked on! Cannot believe this behavior can happen in 2023! I never write reviews, but sharing this toxic experience so others can know what sort of business this is.”

Helpful Report

Posted 2 years ago

“I tried to return a faulty tornado lava type lamp today, that had stopped working after a couple of days. Took it back to The Range with my receipt and they called the lighting department. A very young woman came and took my lamp and shook it and banged it with her hand hard,several times and the tornado started turning again. She said that the cog had dislodged and that it was fixed now. I said that it was faulty and if it did that again, it could overheat the motor and could be a fire hazard, ,both assistants said that she'd repaired it and that I would have to keep it ! I insisted on speaking to the manager, and he agreed that it was now repaired and that I would have to keep it. I argued that it was dangerous and after a long time, he finally said that he would refund me as a good will gesture! Absolutely shocking and extremely dangerous to insist that it was now safe and repaired.”

Helpful Report

Posted 2 years ago

“The absolute worst. Do not buy from this company.”

Helpful Report

Posted 2 years ago

“What went wrong..... Ordered and paid for a dining table and chairs 28 Nov 2022. Plenty of time to be delivered for Christmas. The delivery company was arrowxl chairs wa to be delivered 14 Dec and table 15 Dec. Got the chairs table never came 15 due to no driving hours. Waste of a booked day of work. Was rebooked for the 19 never came. Another day booked of wasted. No one got in touch I rang arrowxl to be told they couldn't find the table. Then on the 22 Dec got a msg which was connected to the original delivery link saying the table was in the depot. No one got InTouch so I rang again and was told we could rebook it no apology. Was rebooked for Jan 3 between 2 and four didn't turn up so rang again was told they was running late. Half five it turned up. We had no dining table for Christmas dinner. Had a lot of stress and disappointment. Will never buy big items from the range again whilst the range use arrowxl. And will be telling everyone I know not to buy big items. I also rang my local range to tell them about the situation and they never did anything. Worst experience of my life....”

Helpful Report

Posted 2 years ago

“Trying to get a returns forms to return goods delivered damaged mostly by their bad packing ….. after many attempts to contact them to no avail guess I paid at least £40 for items n spent next £40 on phone calls …., disgusting company that needs to be banned from trading …..”

Helpful Report

Posted 2 years ago

“This review is actually for the Iceland cafe in the range canterbury, Kent. Appalling service, never more than one staff member, on two occasions we have been totally ignored as the staff member was doing the meals and not available to do anything else!”

Helpful Report

Posted 2 years ago

“If I could mark zero I would, so poor has the Range’s performance been over this issue. I ordered a bed on line and delivery was arranged to my home. 1st attempt, the delivery should have contained three packages, only two were on the van, so the delivery was aborted. 2nd attempt, a date and time were given, I booked a day off work, but the van and the goods were both lost in transit. 3rd attempt, three packages were delivered and unpacked. However no fittings or instructions were included. I contacted Range Customer Service. The Adviser told me to source the fittings myself and construct the bed. I asked to speak to his manager if he could not offer anything more constructive and he hung up on me. I then contacted the Stoke store, spoke to one of their staff who was more sympathetic, said he would try to find the appropriate fittings and instructions. 48 hours later I have still heard nothing. I have a bed in pieces and a nine year old sleeping on the floor. I’m not impressed with the Range and their customer service is appalling.”

Helpful Report

Posted 2 years ago

“I bought a dining chair online from The Range and after opening the box decided it wasn’t worth the money I paid! I emailed The Range the same day regarding a return and they replied the same day asking for the order number! I replied with what they asked me to provide and three emails later had still not had any response! I then called the number provided on their website, and hour later of being on hold finally spoke to someone! What a waste of time as they are not able to process a return and refund, and had to email a company for my return/refund! I have still not heard back from anyone so again emailed customer service, and surprise, no reply! I gave them until end of day yesterday so now I’m going to take it to the highest level outside of customer service! Absolutely disgusting customer service, and ridiculous that I can’t take to a store which would be a lot easier than waiting on useless staff!”

Helpful Report

Posted 2 years ago

“Went to buy reduced xmas stock. Nothing was priced ...misleading discount signs. Have to take items to the till to get prices....staff dont know how to process discounts. Was told a discounted and damaged item was £7.50 ..i said ok...then it went up to £8.99 ?? Was told the discount was 40% not 50% They make up prices as they go along. Has put me off using the Range. Need to know prices BEFORE you get to the till .”

Helpful Report

Posted 2 years ago

“Terrible customer service, you get a reply from them once a day and they are very unhelpful in each reply. They delivered a damaged dog cage but seem to do all they can to not find a resolution.”

Helpful Report

Posted 2 years ago

“Received a defective item, contacted the Range, uploaded photos ect and never got a reply. Escalated with PayPal and after 22 days got refunded. Stay away from the range, awful quality products and customer service evasive, a pain to deal with.”

The Range 1 star review on 21st December 2022

Helpful Report

Posted 2 years ago

“Ordered my Xmas tree 9 th December still not arrived contacted currier No house number been put on so still not got it 21st December tryed ringing range no answer”

Helpful Report

Posted 2 years ago

“Disgusting customer service. Never buying from them again.”

Helpful Report

Posted 2 years ago

“We bought 5 bar stools this time last year. The chairs themselves look nice. How ever after a few months we noticed they were starting to lean over when sitting on them. We do not use the chairs every day and we sit on different ones each time. After 8 months 4 out of the 5 are completely broke you are totally unable to sit on them. The plate at the bottom is all twisted. These cost near £500 an have been treated well. I made a complaint to the range online. We got told as we were 9 months in there 6 months return policy isn't not in warranty. So going back to the manufacturer under the 12 month guarantee is our only option. In order for them to processed. I was told At my own expense. I need to get a vat registered company to examine the chairs and give a full product report upon asking who I should be contacting for this . The ranges response was simple that's down to you. ???? . I have had 2 fabrication company's look at the chairs and both there response was the same. The plate welded underneath is clearly not thick and strong enough for its purpose. Unfortunately one company was not vat registered and the other does not want to give a report out to it possibly ending up with in the middle of a ongoing dispute. I wish I could attach a picture of these chairs so people can see the state of them after such a short period of time. We are a very house proud family and everything in it gets looked after. The product from the range is terrible and the ranges response along with help and guidance is disgraceful. I have contacted citizens advice to help with matters.”

The Range 1 star review on 20th December 2022

Helpful Report

Posted 2 years ago

“Utterly terrible customer service. DO NOT BUY FROM THEM. I made the mistake of buying a toilet seat. The package stated it would "fit most standard toilet seats". I have two toilets in my home, and the seat would not fit either of them. I took the seat back, only to be told they could not accept it because I had broken the seal making the item unhygienic. The correct thing would have been to reimburse me and to send the seat back to the manufacturer as being unfit for purpose. The shop assistant gave me their head office number, but there were 52 people in the queue before me. They are a hopeless company that does not deserve to survive for long. I for one will never shop there again!”

Helpful Report

Posted 2 years ago

“Unfortunately not able to give below a 1 star. Writing this review to warn future customers of the appalling customer service provided by the Range. Our new bed arrived after three weeks - broken, and with the box ripped and material scuffed and wood damaged. We requested a replacement, due to arrive weeks later. On the day the delivery company did not turn up, and we discovered the bed had been lost / not placed on the van - no new delivery date provided and all the Range could do was ask us to contact the courier, taking no responsibility for their chosen delivery provider. When trying to request a refund, on the basis the item is faulty, with no new one guaranteed, we were refused and asked to return the bed first. However, with the delivery company so unreliable we are not in a position to trust that this will be delivered on time / in full / at all. We've spent hours on the phone trying to resolve, and the customer assistant's response to being unable to help, was to simply hang up. Save yourself the hassle and money and go elsewhere!”

Helpful Report

Posted 2 years ago

“Very poor service still waiting to send an item back for a refund can’t seem to get a straight answer and the person in the phone was terrible to understand no help at all after waiting an hour in a queue Appalling”

Helpful Report

Posted 2 years ago

The Range is rated 1.4 based on 2,272 reviews